1. The UPS Store

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Santa Ana, CA

The UPS Store

5.0 (48 reviews)
Open • 8:30 am - 7:30 pm
Updated 2 months ago

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Response time

50 minutes

Response rate

100%

Services - The UPS Store

Shipping centers

Document binding

Copymaking services

The UPS Store Photos

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Recommended Reviews - The UPS Store

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Reviews With Photos

J L.

Very friendly, welcoming, and super helpful service when returning my packages with a smile. Even though I didn't have packing tape readily available to seal the boxes, the staff said they would take care of it and kindly waited for me to get my second box out of my car near closing time. Highly recommend this location!

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3 months ago

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Local

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22 days ago

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8 months ago

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Local

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5 months ago

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Local

Helpful 1
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1 year ago

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Local

Helpful 1
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10 months ago

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Local

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9 months ago

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Local

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2 months ago

Emad was exceptionally helpful with servicing my amazon return. He was very knowledgeable, kind and made it easy.

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Local

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4 months ago

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Local

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9 months ago

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Local

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6 months ago

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Local

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2 years ago

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Local

Helpful 1
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9 months ago

Emad was amazing helped me make a return looked so complicated and he made it so easy and simple

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Local

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1 year ago

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Local

Helpful 8
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9 months ago

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Local

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9 months ago

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Local

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5 months ago

Everything, staff were super helpful and willing to help with printing and cutting my project. Great pricing as well.

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Local

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6 months ago

Very good customer service, great quality printing, great value, and fast turnaround time. Highly recommended for any printing needs.

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Local

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Photo of Bee Y.
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1 year ago

Quick to reply when I needed a print job done fast and very helpful with how to save the file to get the best outcome. Great service!

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Local

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1 year ago

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Local

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1 year ago

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1 year ago

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1 year ago

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6 months ago

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9 months ago

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1 year ago

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2 years ago

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Emad D.

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2 years ago

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Emad D.

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2 years ago

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Local

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1 year ago

Provided good quality, prompt support and appreciate their support military veterans!

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2 years ago

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1 year ago

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1 year ago

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1 year ago

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1 year ago

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2 years ago

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2 years ago

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1 year ago

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1 year ago

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2 years ago

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Page 1 of 2

Ask the Community - The UPS Store

Review Highlights - The UPS Store

“Had a tight deadline to meet to print some documents out and Emad was incredibly helpful in getting the job done.”

Mentioned in 25 reviews

Read more highlights

You might also consider

PostalAnnex

PostalAnnex

(37 reviews)

Came in to take pictures for my passport. I called quite a few places around town and this was the…read morecheapest I could find. Around $13. There was no wait-time and he let me take the picture as many times as I wanted until I was happy with it. He printed the photos right away. I should've filled out the paperwork before I came to get my pictures done and then I could've mailed it right then and there but I didn't think that far ahead. We came back and he mailed them out via FedEx. One thing I really wish places around orange county would offer for passport pics is a ring light. My sister in the Bay Area took her passport photo at the local UPS and they had a ring light and her photo turned out way better. I would gladly pay more for my passport photo to be taken with a ring light. Pro tip for taking your passport photo: your ears need to show in the photo so plan your hairstyle ahead of time accordingly.

HORRIBLE COSTUMER SERVICE Postal Annex #389 is selected as…read morea Certifix Live Scan location. From the moment I walked in the older man didn't seemed as he wasn't pleased to attend to my service. I was very polite from the beginning. He requested info from me on my job application "wired" as I'm not applying for a job through him. I told him "no, the employer broke the step down for me as I ONLY need to provide my email with a valid token number" he got upset and said I need everything in documents form. I kindly declined and told him I'll that my business elsewhere. I have never experienced this type of service from a place that is supposed to be helpful to individuals and the community. Zero stars for me.

Mailbox Express

Mailbox Express

(101 reviews)

I have maintained a mailing address here after moving out-of-state. Mark is always helpful and…read morepleasant. Terrific location as the center has other venues I can visit. Mailbox express offers all you would get at the post office as well as MANY other services (notary, shredding, copies,fingerprinting etc.) Cute gift shop too. ALL GOOD!

Consistently Rude and Condescending Customer Service…read more. I use Mailbox Express on Beach Blvd as the business address for my company, and unfortunately, my experiences with the male owner have been consistently unpleasant. Almost every time I walk into this location, he seems to have something to complain about regarding how I'm picking up my mail or handling something related to my mailbox. Rather than simply explaining the proper procedures in a polite and professional manner, he speaks to me in a condescending tone that makes me feel like I'm being scolded instead of helped. I'm a paying customer and a business owner myself, and I understand that businesses have policies and procedures that customers need to follow. I have absolutely no problem following those rules, but there's a respectful and professional way to communicate them. What's frustrating is that this isn't just one isolated incident. It's become a recurring experience to the point where I genuinely dread having to walk into this establishment just to pick up my mail. I can't speak for how he treats other customers, but I can speak from my own repeated experiences, and the customer service has been extremely disappointing. Customers shouldn't be made to feel uncomfortable or talked down to for simply using a service they're paying for. If there's a specific way something needs to be done, take a moment to explain it respectfully instead of making the customer feel like they're doing something wrong. Professionalism and basic respect shouldn't be too much to ask, especially from the owner of a business.

PostalAnnex - Postal Annex - Irvine Center Blvd + Culver Dr

PostalAnnex

(151 reviews)

I didn't know they offered apostille and notary services until I looked them up online today, so I…read morewas pleasantly surprised to find out I could come back here for those too. I've been coming to this PostalAnnex for years whenever I need to mail something internationally. I've also had passport photos taken here and even renewed my passport through them. Every single experience has been smooth, and everyone has always been friendly and helpful. A special shoutout to Jamie. She is absolutely amazing! Her customer service has been consistently outstanding over the years, and she's one of the main reasons I keep coming back. It's so rare to find someone who is always so kind, super knowledgeable, and genuinely willing to help. Because of her, I've referred several friends and family members here without hesitation. If you need shipping, passport services, notary, or apostille assistance, I highly recommend this location. And thank you, Jamie. :)

Staff is friendly and very helpful. Came here for passport photos and TSA-precheck and never ran…read moreinto issues. They help you out with questions and make sure you fill out things correctly. We did walkins for passport photos and was in and out within like 10-15 minutes (depending on how many people they're helping before you get there). For TSA pre-check we were going to do a walk-in due to the site having issues but noticed they didn't do walk-ins but the guy working that day said he can probably help us out. He went as far as check the site to see if it was down and we got lucky that it wasn't! We filled out the application on our phone and immediately got helped afterwards. Was in and out for TSA pre-check stuff in also 10-15 minutes. Recommend coming here for passport photos, TSA-precheck and other needs.

The UPS Store - shipping_centers - Updated October 2026

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