Came here for a livescan and the process was pretty fast. Diana was nice and very helpful.read more

Since the change of owners, Ship It Here has taken over the market 100%. Huy and Dayana are…read moreawesome! Best customer service in this field of work. The mail store is extremely clean and very welcoming. They offer mail rental boxes, shipping services, water refills, live scan services, U-Haul rentals, etc. Since taking over, I feel like the whole complex has cleaned itself up a bit.. Bring your business here, no regrets.

Wonderful community based location. Ernie the owner is simply amazing. Had to go in for a pick up…read moreand ended up discussing potential future business for us both. Thank you!

The guy thats always the there is amazing no cap would recommend anyone for any shipping needsread more

Always great customer service. Multi tasking as they try and treat each customer quickly. I've been…read morereceiving business mail and packages for over ten years here and appreciate that I don't have to worry about deliveries. Even accidentally sent a pallet of items there and they received it and called me to pickup asap which I did. They have many tasks to do so give them some patience. Highly recommended

This is a DHL drop off for international returns. They have rental mailboxes and dulces from…read moreMexico. And friendly, personable service. The system was down when I arrived to return some shoes to the UK. There was a system upgrade that was taking an inordinate amount of time. The gentleman shared that his wife is usually working, but he had a day off and was there instead. He told me they went to breakfast that morning. We compared local restaurants. I was there a good 15" just chatting. Other customers came and went and the conversation picked up where we left off. Ultimately, the system did not come back on line in the time I was there. I took a photo of my package and his business card as proof of the drop off. Today I looked to see the package was delivered. This is a mom and pop establishment worthy of my patronage.

I have visited this UPS Store many times because it is conveniently located near my sons school. I…read moremostly only go there to return Amazon items. My household and business make a lot of purchases on Amazon each month so returns are pretty routine for me. My experience with the store has generally been average at best. Short lines, staff doing their jobs, and customer service that is never particularly friendly but usually acceptable. Today was different. When I walked in there was only one customer ahead of me. There was an older gentleman working who I have seen multiple times before. Out of the 2 3 employees he is consistently the least friendly. He gave me that "Oh it is you again" look as soon as he saw me. I had two Amazon returns. One was an HP ink cartridge Amazon sent me twice by mistake. That one just needed a barcode scan. The second was a set of flood lights that did not meet my needs. I printed the label and attached it to the box. He told me the label was placed wrong and should have been on a separate outer box. I mean that is fine and I appreciate knowing for next time. BUT the problem was not what he said. It was how he said it. He spoke in a condescending tone and started saying that Amazon return customers abuse the system because they know they will get their money back anyway followed by a smirk. He basically implied we are irresponsible for returning things even though it is part of Amazons system. This attitude is NOT OK. Amazon sets their own return policies and they pay UPS to handle them. He also knows nothing about my situation. Both returns were legitimate. Wrong ink sent twice and lights that did not fit my needs. BUT this is irrelevant, it is not his place to judge customers. I also find it funny that he said he cares about Amazon items because I have seen him toss Amazon return packages across the counter from a distance multiple times as if he does not care if the contents get damaged. Hey... if he has concerns about Amazons policies he should take it up with them not lecture customers just for using the service. I will not be returning to this location. There are plenty of other UPS Stores nearby and I would rather support a business that treats customers with professionalism and respect.

The worker was very passive aggressive. I'm not a big complainer or anything but as someone who…read moredoes work in customer service, it really doesn't take much to be nice to someone who just met you. I felt embarrassed since it was my first time returning an item and even wanted to give an explanation for my lack of knowledge, but again you don't need to explain why you should be treated kindly from a service worker. I kept myself quiet since it was only a less than two minute interaction, which is insane that I was even able to pick up an attitude from him in such little time. I understand they deal with these type of people everyday, but it's also your job and I wasn't rude at all, just very confused which might've annoyed them. Service itself was fast, but maybe lose the attitude before they run into actual angry customers.

Geo and Leslie are the best! I'm so glad they opened this location! Super friendly, the best…read morecustomer service!

Geo is so friendly and helpful. He helps me load heavy packages in my car. Prices are very…read morereasonable, and service is A+. I highly recommend Ship Easy for all your shipping and logistic needs.

Thank you to the best ups store in town! I'm so grateful to have this location as my main choice…read more Everyone that has helped me has been awesome. Specifically, Chanel and Ulises were super patient and kind while helping me get my returns in order. Keep being awesome!

I came to this location to open a mailbox June 4th 1pm ​​and unfortunately had one of the most…read morefrustrating customer service experiences I've ever had. The process began with confusion regarding mailbox pricing, fees, and identification requirements. The employee assisting me, Carlos, appeared unsure about the mailbox agreement, the forms of ID that were acceptable, and the fees that applied. The agreement I was given appeared to contain terms and pricing that did not match what I was being told at the counter. When I requested a copy of the agreement I was signing, I was told I would be charged 40 cents per page for a copy of my own signed agreement. When a copy was eventually made, only the first page was copied. After I requested a complete copy of the agreement, the interaction became increasingly unprofessional. During the discussion, Carlos became argumentative and called me a "rude ass." I felt verbally abused and harassed by the way I was spoken to. No customer should be insulted or spoken to that way for asking questions about a contract they are being asked to sign. After that interaction, I requested a refund because I no longer felt comfortable doing business with the store. I was told I would have to wait for management approval. During that time, another employee, Moesis, informed me that only a manager could approve the refund. The process continued to drag on, and what should have been a simple mailbox setup turned into an ordeal lasting approximately an hour, including time spent speaking with corporate customer service. While attempting to understand why the fees and agreement did not match, I was informed that the mailbox agreement had not been updated. I was told that the store manager, Carol Lee, had not updated the agreement being provided to customers, which may have contributed to the confusion regarding pricing, fees, and terms. I also had to specifically request the return of paperwork containing my personal information. I ultimately left without opening a mailbox and with serious concerns about the professionalism, training, management, and customer service at this location. Between the confusion over fees, the outdated agreement, the lengthy delay, and being called a "rude ass" by an employee, this experience fell far below what I would expect from a business handling customers' personal information and mailbox services. I hope UPS Store management reviews the conduct of the employees involved, the accuracy of the agreements being provided to customers, and the overall customer service practices at this location so that future customers do not have a similar experience.

This is a neighborhood post office, just like a regular post office, but without the line…read more It's clean and bright with a glass front window, next to the Tea shop (which is undergoing a renovation). And adjacent to a great nail salon and an independent bookstore. This is the ideal spot to drop off your packages for Christmas. They wrap the presents for a reasonable price. They carry forever stamps and some.

My 80-year-old mom found this item at Costco and wanted to ship it to my son for Christmas. Without…read morethe tin the stats are 13x13x6" and 1.3lbs so let's say this is a whopping 3lbs. She went to this store and bought a box and shipped it, apparently 3 day shipping on 10/3/25. It is expected to arrive to me tomorrow. She paid $161 for a box and shipping for this $50 item. I saw it at my Costco a few days later and knew she got it so I let her ship it. Had I known they were going to charge that much, I would have had her return it. They said she was there with another lady (she usually drives with someone else). Tell your elderly loved ones to watch out. They said there is nothing they can do now. Glad they made some money off of her. Feels like bad business. Thanks for your reply. You wrapped it up then Saif, "that will be $161.34." She didn't know what to say and she is a very nice lady so she paid. She said she was stunned and will go to her regular place by Vons. It was sent UPS and it hasn't even arrived yet. Was shipped 10/3 in the morning and today is 10/7 in the evening. Apparently you sold her a box. Can't wait to see how huge is it, but I see it is not itemized on the receipt. Again...seems you targeted an elderly woman who didn't know how to say no. At least you got that much from her! Sad.

The guys working were very sweet and helpful. One of them was as named Johnny and he actually was…read moreeven more helpful because he told me a great tip about my returns because I was bringing them in bags and paying for them on Amazon and he told me that I didn't have to and that was a great help because I'm always worried when I make returns! He had such a great attitude! as I was being helped by him, I had soooo many returns. I had my husband there, and I told him to tape the packages as Johnny was scanning them in and Johnny, told me he could do that and it's okay. He wanted to do everything! The best customer service BY FAR! I have never been treated with such amazing service at any ups store! He deserves a raise because not only was he cordial with me and nice, but even a FedEx worker that came inside to make a delivery, he greeted warmly and respected him and made small talk. He knew him by name and was pleasant with everyone! Thanks Johnny :)

Great experience dropping into this UPS STORE. Their service was friendly and quick to assist…read more There wasn't much of a line so maybe that helped expedite the process. I asked if I could use their tap to seal my package and the guy assisting me provided me peace of mind telling me he'll be able to take care of it for me. Great staff. A/C on the perfect setting. I would come.here again for any UPS business.