Store is clean, well stocked and the service is excellent! Staff is knowledgeable and always helpful. Highly recommend this location! read more

I have visited this UPS Store many times because it is conveniently located near my sons school. I mostly only go there to return Amazon items. My household and business make a lot of purchases on Amazon each month so returns are pretty routine for me. My experience with the store has generally been average at best. Short lines, staff doing their jobs, and customer service that is never particularly friendly but usually acceptable. Today was different. When I walked in there was only one customer ahead of me. There was an older gentleman working who I have seen multiple times before. Out of the 2 3 employees he is consistently the least friendly. He gave me that "Oh it is you again" look as soon as he saw me. I had two Amazon returns. One was an HP ink cartridge Amazon sent me twice by mistake. That one just needed a barcode scan. The second was a set of flood lights that did not meet my needs. I printed the label and attached it to the box. He told me the label was placed wrong and should have been on a separate outer box. I mean that is fine and I appreciate knowing for next time. BUT the problem was not what he said. It was how he said it. He spoke in a condescending tone and started saying that Amazon return customers abuse the system because they know they will get their money back anyway followed by a smirk. He basically implied we are irresponsible for returning things even though it is part of Amazons system. This attitude is NOT OK. Amazon sets their own return policies and they pay UPS to handle them. He also knows nothing about my situation. Both returns were legitimate. Wrong ink sent twice and lights that did not fit my needs. BUT this is irrelevant, it is not his place to judge customers. I also find it funny that he said he cares about Amazon items because I have seen him toss Amazon return packages across the counter from a distance multiple times as if he does not care if the contents get damaged. Hey... if he has concerns about Amazons policies he should take it up with them not lecture customers just for using the service. I will not be returning to this location. There are plenty of other UPS Stores nearby and I would rather support a business that treats customers with professionalism and respect. read more

The worker was very passive aggressive. I'm not a big complainer or anything but as someone who does work in customer service, it really doesn't take much to be nice to someone who just met you. I felt embarrassed since it was my first time returning an item and even wanted to give an explanation for my lack of knowledge, but again you don't need to explain why you should be treated kindly from a service worker. I kept myself quiet since it was only a less than two minute interaction, which is insane that I was even able to pick up an attitude from him in such little time. I understand they deal with these type of people everyday, but it's also your job and I wasn't rude at all, just very confused which might've annoyed them. Service itself was fast, but maybe lose the attitude before they run into actual angry customers. read more

They tried to charge me $600+ to ship my PC for ground services. I had to make sure if I heard that right so I asked again. They then said $300+. I checked the UPS site it told me it was supposed to only be less than $140. I went to another store and they only charged me $105 insurance. I'm not sure why this store tried to swindle me. read more

11;30 am today...no other Customers ... Associate doesn't say Hello not a word. I say Good Morning...he repeats. I show him my 2 scan codes...he scans them...gives me a receipt...Not a word ! I say you guys don't talk much at this location...he smiles. I leave. ONLY REASON I Use this location because its 5 minutes from my home. Otherwise I prefer to use the Brea and Huntington Beach Locations. This is my 2nd review of this Anaheim location. Had hoped they would improve on their Customer Service. Used this location 4 times...NO Improvement. read more

Just went back to this location and again I had 2 customers in line in front of me and within about 2 minutes I was being helped. Never an issue. No, I'm not an employee of the store. read more

I always come to this UPS because the team here is consistently welcoming, friendly, and reliable. The manager or owner is incredibly kind, and the whole staff creates a warm, positive atmosphere every time I walk in. There's a young woman who's always especially helpful. I don't know her name, but she deserves a shoutout too. I choose this location over any other because the service and hospitality are just unmatched. read more

The manager has always been very friendly. He is also a notary, so it was handy when we needed documents notarized. His staff is always friendly and helpful. Wait time has always been minimal for returns. This is my go to UPS store! read more

Honestly, I have to update this review because it's even better. Danielle single handedly is exceptional employee and goes above and beyond for every single customer. I've witnessed her so patiently help every single tech inclined person coming through with amazon return issues. My son loves to take packages with me and remembers her as the auntie who gives out toys. Additionally, this is a one stop for everything I've needed such as notary, Amazon returns, and happy returns! The only UPS I go to. read more

Avoid this UPS Store if you can. Read all the 1 star reviews, they are 100% accurate. This is the only UPS Store near me that refuses to take packages from Amazon that are not packaged - even though Amazon says a package is not required and to just bring the item. They force you to package it up or buy a box from them. I went to a different UPS Store and they accepted the return without the weird push back. Very deceptive business practices here, I've just reported them to UPS corporate. I also think it's hilarious that they need their own employees to write 5 star reviews on here. read more

I can see why they have bad reviews.. They don't care! They do the bare minimum. The prices for items are way too overpriced that I would recommend taking the time to go to Target next door and get it there. Every time I've gone in there, the employees dread people, which makes me wonder if they have a high turnover rate. Also, they will close and lock up before closing time. And when you make eye contact with the worker, mind you, it's fairly close to closing time, (I know that can be frustrating for an employee to have someone come in close to closing time however my package was literally a drop off. It would take 10 -20 seconds top to scan. I would never go and be that person who needs 20 mins, so benefit of the doubt, the employee didnt know and couldve been javing a bad day), however, the worker will go to the back and ignore you. Then why advertise you close at a certain time if you will not stick to it? Change your hours if you're going to close early. Then I and others wouldn't be upset. I've gone to other UPS stores where they lock up at the actual time, so I was under the impression it would still be open. This is fruatrating because this spot was at a convenient location. But seems like they'll do things to not work. However, those employees make your business look bad. There's only been one man that I've interacted with who is kind, but the other negative or aloof attitudes overpower what little good is there. read more

We love our store 0555! They are always so wonderful and go beyond. They have a new kiosk too that you can use if the line is busy. Dominic, Felipe, Danielle, Vanessa, and Sharad are the best. read more

I've used this store to ship many packages and NEVER had an issue. Fast, friendly and very seldom a wait of over 2 minutes due to other customers in line. I'm just a customer so if you don't believe me try them yourself. read more

Came here today at 10:08am on Sunday and no one was here. Not going to wait around for 7 minutes more to make sure the professor cancelled class. Ended up driving further somewhere else to ship my returns. read more

Amazon uses USP stores for returning something you bought off Amazon. I've been here a few times and I've found the employees to be helpful and friendly. The parking is easy to get in and out so it's a quick stop for me. read more

The UPS Store - The entrance - Shipping Centers Near Me - Anaheim, California

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Danielle was exceptionally helpful and kind! Made process super easy and quick! Explained common misconceptions about returning items through different companies! read more

Danielle and Felipe are fantastic workers and were quick to help me with all my needs. The process was smooth, and they answered all my questions happily. I would definitely recommend coming to this storefront. Great work!! read more

I returned several items to this store today for my business going to Spectrum. Danielle was incredibly helpful, informative and fast!! She returned each item separately to prevent issues other customers had where they said an item was missing (this has happened to me with Directv but I kept my receipts). She quickly helped another drop off customer while I was fumbling with some of the electrical cords. She was very friendly and reassured me everything was addressed correctly and labeled my receipts. I do a lot of shipping for mine and my husband's companies over the years with UPS and she was splendid. Definitely worth mentioning for such hard work and great customer service. read more

When I needed to return books back to Amazon this UPS store help me. Sending documents to my cousin they helped me. Monday Dominick assisted me with my phone to print a few pages from my medical documents. Today 6/25/24 I emailed store0555@theupsstore.com and again Dominick did a great Job. I'll keep coming back. read more

I always come here every time I need to return something I purchased online. I love how quick they are at processing my return and giving me a receipt. I'm always in and out of the store in under 5 mins. read more

Both Daniele & Sharom (?) were very pleasant and helpful. They made the Amazon so easy & it was a pleasure to chat with them. I recommend this store very highly. read more

Not the owner gaslighting me! I didnt take anything wrong. I took it exactly how that cashier wanted me to. And it's not my first time being "helped" by the same kid. Same bad attitude each time and not just towards me. Will avoid your business at all costs. read more

I went in with somethings to ship and the girl at the front with tattoos started to help me pack my stuff into a box and begins taking my items out of my personal bag and packs them in the box when they weren't items I was going to ship, I had a carefully arranged basket of gifts that she took apart and stuffed in the box. I understand rearranging things for shipping, but she was very inconsiderate about it. I was very upset. read more

I came here to ship boxes to a PO Box and the worker told me it was impossible and UPS doesn't even ship to PO Boxes. I told him that I had previously used UPS to ship to my PO Box and I even had the receipt from UPS to prove it. Then he told me that he could try to do it but it would be like $5000 to $7000. I asked him to try and then he began to say it was impossible and he couldn't do it. Went to another UPS and got my boxes shipped. Avoid this UPS at all cost. Very rude and didn't want to try. read more

Service by the so called store manager Stefanie is very poor - She is a joke she is no where to be professional when talking to a customer . She does not offer option on assisting you to send a package . read more

Slow and slow store. Staff isn't the kindest or most helpful. Only store that doesn't take USPS packages in all of So-Cal. They used to take them, but they'd act like you were asking them to adopt your child. read more

Amazing customer service and friendly staff. Very helpful and Danielle is a rockstar.

Five stars for this location . Always quick and efficient . Business owner was very kind , helpful and knowledgeable . Very pleased with every experience I have at this particular location ! read more

I usually wouldn't write reviews for places like this. I return/ship a lot of items at this location and everytime I'm inside, they make it very easy and quick. There's always one younger guy that's polite and works very diligently to get all my orders processed. Overall, everyone has been helpful. read more

UPS STORE Anaheim Town Square 8/2024 - I don't have a printer. Brought my own stationery but problem with getting my letter from computer to their printer. It seemed my server wasn't working. Danielle was clever enough to work it out. They were personable and fun too. JoAnne W. read more

I always come here to return my amazon purchases and have always received friendly and fast service. The employees always have a smile and greet me when I approach the counter. These small gestures make a huge impact on my impression of a well run establishment and makes me feel like an appreciated customer. read more

After two attempts to retrieve a work related package that I paid to have rerouted to this store out of convenience, I'm sorry to say that I've lost faith in the UPS brand and it's employees and will switch to FedEx. Raj, the store owner, has no soft skills (and after reading reviews dating back to 2015 it's clear he's a crook) and dismissed me after I showed him everything but my birth certificate and social security card proving that the package belonged to my company and I was there on behalf of my company to pick it up. I asked him, "Why would UPS allow me to pay for this package to be rerouted to this store, but not release the package to me?" I spoke with customer service and they instructed me to bring my work I.D. and it should be fine, but I was denied by Raj again and told what UPS customer service says is not what he accepts at his store. His store is separate from UPS; there LIES the confusion. If I knew the UPS store has a different set of rules than UPS I would've saved my time, money and headaches and had it held at the hub center. Now the package is going to be sent back to the sender because Raj didn't accept my forms of I.D., the inforeceipt left on the company door by the UPS driver or the proof showing I paid for the package to be rerouted to his store. If you have to set foot in this store, be warned that there's a strong, offensive odor that requires a mask greater than N95; a gas mask might work. I recommend the UPS store on Lincoln and Harbor next to Vons if you must go through UPS. That store offers free N95 masks to senior citizens. read more

I went to drop couple of return boxes & a very rude employee help me with the return upon asking to put some tape & he ask me for a $1 a box to put some tape very rudely. I think I will ask all my friends & family members to stop giving business to this ups store read more

absolutely loved the service in here. Danielle was so patient in helping me ship something overseas for the first time. I felt comfortable and she was very conversational and friendly. read more

Lady in front super nice helped me out with what I needed, no line in front of me so got my package shipped right away.

This UPS store is a joke and clearly "customer service" is not in their vocabulary. First of all this UPS store will nickel and dime you for everything! I'm surprised they don't charger a "breathing store oxygen" fee. They want to charge two dollars for about a foot of shipping tape. Secondly I took an Amazon return here, the instructions clearly said, take to the UPS store where they will scan the code, PACK and ship the item for free. When I got there this very rude employee told me I had to pack it myself. I showed him the instructions I had and he said he didn't care. Last time I set foot in that store, I also filed a complaint with UPS corporate. Honestly I don't know how UPS is even associated with this place. read more

The UPS Store - Instructions in plain English. - Shipping Centers Near Me - Anaheim, California

Always fast and efficient. Danielle is super friendly and helpful. I dont have a printer at home and she showed me how to send it to her to print up for me. She was a lifesaver. read more

It all the kid that runs the place during the day is amazing. It's too bad the owners are complete jerks. Nickel and diming you for every little thing. I was just charged for them o put an Amazon label on a box. Amazon is free in my last check. Even the girl sending her packages piped up. Save yourself the hassle of these bad for business owners and drop it somewhere else. read more

It's ridiculous to see people bad mouth this store for their own shortcomings. It doesn't take a brain surgeon to know that every one of the people that work at this store are some of the best I've come across in customer service. Always extra helpful, nice, and always the extra touch. Fantastic people, great business- this is how it should be done. 5 stars all day. read more

Very good customer service, friendly, fast, efficient . I always return my Amazon stuff here hehe