Cindy was friendly and handled my service perfectly. Good customer service, and what else is a UPS store about except customer service

I had a very poor experience at this UPS Store. I arrived before the posted 7:00 p.m. closing time, but the store had already closed early. When I tried to address the issue, the staff was rude and dismissive. One employee even had the nerve to ask me whether I was a manager and whether I knew how to run a store. No, I am not a manager of a UPS Store, but I have worked in some form of customer service for several years, and I do know that if a customer arrives before the posted closing time, they should be treated with basic professionalism and respect. Closing early and then being rude to a customer who arrived during business hours is unacceptable. At minimum, this location should honor its posted hours and train its staff on how to handle customers respectfully. read more

I went in with 5 packages on 3/19/26 2 were Amazon returns 3 were personal Employee CINDY had the nastiest attitude. As soon as I step in she says I'm using the wrong boxes (express instead of ground like my label says) and that they won't move because of that. She rambles on and on and I'm keeping my cool bc my baby is with me. She at the end says I'll do it for you this one time but next time no. Okay so, she has the authority to make the boxes ship even in wrong box? Ok Cindy Makes sense. Then for my Amazon returns I had already packed those and she says you're not even supposed to pack these it says it on your instructions and she starts ripping my stuff out of their packages. I ship out multiple times a month and never has anyone been so nasty about what kind of boxes I'm shipping in. She's even saying stuff like "nothing in this life is free"?! Like WHAT? Go seek therapy lady. I probably only said "okay" over and over because again, my baby is with me and I'm in disbelief Update ** I reached out like the person below asked me to and crickets. They don't care here. read more

I come to this store to drop off Amazon returns mostly but have also shipped a couple of packages. So convenient to have a location close by for returns Staff is very friendly and helpful answering any questions. read more

The UPS Store - Printing Services Near Me - Tustin, California

Their hours are not accurate on the yelp or in person on the sign posted in the window. Showed up at 2pm on Sunday and they were closed.

This place has return features unique from other UPS Stores. A self-service station in case the staff are busy. The associate was nice to help show me how it works. Efficient Amazon return experience, aside from the wait. Non-likes: - Busy spot. Lots of people coming in and out. - Congested parking lot. read more

The UPS Store - Parking lot could use another exit to help reduce congestion. - Printing Services Near Me - Tustin, California

The service was horrible. The employee with grey hair did nothing to help me with my return. She could clearly see that I was frustrated, and when I asked a question, she continued talking to her coworker instead of assisting me. I ended up leaving because I felt unsupported. read more

One of the worst UPS Stores in the area. I honestly don't know what happened to the previous staff, but the service at this location has gone downhill dramatically. Every interaction I've had here has been unnecessarily rude and frustrating. On one visit, I waited in line for 20 minutes, patiently waiting for my turn. When I finally got to the front, the employee behind the counter (the guy with dyed blonde hair) looked right at me and called the person behind me instead. I wasn't distracted, I wasn't on my phone, and there was no misunderstanding -- I was clearly next. Being completely ignored like that was incredibly disrespectful. The next time I came in, I used the self-service return option because I figured it would be easier than dealing with the staff. The machine instructed me to put my return in a plastic bag with the label attached. I had extra boxes and offered them to the employee behind the counter in case they could be used for other customers who might need packaging. Instead of just saying no, the employee rudely snapped, "WE DON'T RECYCLE!" First of all, I wasn't asking them to recycle anything. I was offering clean, usable boxes. Other UPS Store locations I've visited have happily accepted extra boxes to help customers who need them, so the attitude here was completely unnecessary. The employees at this location seem like they genuinely don't want to be bothered by customers. Basic customer service and common courtesy go a long way, but apparently that's too much to expect here. read more

This place sucks and is a ripoff. First off, they won't let you ship on behalf of a company account for "security reasons" when FedEx will do it no problem. They also charge you $3 for a single piece of tape for a pre-paid return... again, FedEx does this for free. I will not be using this UPS location ever again. read more

Been a customer for years, they are the best! Vanessa and Cindy are so kind and patient, and they always make me feel valued. They remember my husband and I each time we walk in, and get my packages ready to go before I've even signed all my slips. They're the best! read more

Alka was absolutely outstanding and I will be coming back again . Most helpful. Thank you ' read more

I was mad because the lady. Wanted to charge me 3$ for tape but its policy so make sure your amazon returns are taped up if you have to customer package read more

I came in to mail a package that needed to cross the country as fast as possible. I found the staff to be super helpful. Becky made sure that it was packed carefully and paid careful attention to detail. It arrived safe and sound and even slightly ahead of the expected arrival time! read more

Came here to drop off some items. Oliver was fantastic. So happy and bubbly! Made my day! Best customer service yet!

Argell is simply a laid back guy. As all people should be. Literally the type of guy I would hire. Dude doesn't make things complicated at all. His job is to get you outta there fast whether you're buying something or dropping off a package. Give him a raise. I've been here maybe 3 times this year (2025) and it's better service than the Santa Ana location. read more

Had package shipped to store by the company I purchased product from instead of shipping to my home. Charged $10 nuisance fee that they do not disclose before releasing my package. Spoke to company shipping product to this UPS store and they confirmed this fee was not disclosed. When I complained the store employee snottily said I should have checked their store website before using them. Trust me I will never use UPS again. read more

I've only ever done a return here but it was very quick and the young gentleman helping me was really sweet and fast. I was in and out in about 2 minutes. The store was clean, of course they had all the packaging materials you can need and while we waited for the receipt to print I was asked if I needed stamps, I didn't even know they sold stamps so that's cool! read more

Shoutout to Tina for being so fast with my returns! Amazing customer service with a great personality

Got there on Sunday at 1030 to a line of people and said it wasn't open yet. Waited until 1045 and a guy came to unlock the door and said they're not open Sundays. Okay? Website and the posted hours on the door 10AM. I get it's a holiday weekend but at least post something that you're closed today (and possibly tomorrow). I would go with a Kohls return if you're reading this. read more

Great UPS service. Lolita and Argell are very friendly and professional. They are always willing to answer any questions. Would recommend to family and friends. read more

What an absolutely amazing experience! I don't know where they get their people, but Cindy was absolutely awesome! I'm definitely going back. read more

Today I sent a package from Tustin, CA to Florida using the UPS on Newport Ave, in Tustin. The lady who helped me is Lolita. She was very helpful, patient, and kind. She did a fine job. It was a pleasure to work with her. read more

It was my first time doing a return ever but Vanessa was helpful by walking me through the process and explained what everything means. I would definitely be using this location in the future. read more

I normally don't write reviews, but I was taken back on how good my visit was today at this UPS store. First, the store was very clean and organized. I went there in the morning so, the store wasn't that busy I had the pleasure to be helped by Vanessa. She greeted me with a smile and was very helpful and thorough explaining the different ways they charge for shipping. Not once did I feel rushed while I was being helped by Vanessa. She was friendly, courteous, and just overall awesome. I definitely will be returning back to do all my business with shipping and returning packages there. Thank you again for making me feel welcome at your store Vanessa, you are an awesome employee! read more

This is my go-to spot for Amazon returns! The staff here is consistently friendly, patient, and hardworking. They work well together, and their efficiency makes the process quick and easy. read more

Short-staffed or Maybe they are simply really new at providing notary services?---but waited 45 minutes to have one page notarized after being told 10 minutes. The staff was only trained to take Amazon returns. Don't waste your time. Go to the postal annex. Incompetent read more

Every single employee here is so wonderful and pleasant. I love coming in here to ship stuff and do returns. They are so fun and always helpful read more

I love going into this UPS store, the people here are so friendly and social they go out of their way to chat and acknowledge you, it's so hard to find anyone in retail or brick and mortar stores with a amazing attitude they have here, just the sweetest, today 11/23/24 2:30pm there were two young customer service reps working, they look like they love their job, make you feel welcome like a friend, I always leave feeling happier after dropping off my packages/ returns. thanks you guys for brightening my day. I'll definitely be back. read more

Oliver and Argell were both incredibly helpful and friendly! Amazon return was simple and easy thanks to both their help.

I usually use this location for all my shipping. I have had no problems with the customer service. However, I shipped a return through this location and they contacted me to let me know that the package had been damaged by them. They asked for receipt of my purchase which I sent immediately. Never heard back. I had to contact them and ask for an update. They said they never received my email. Weird. You received all my other emails no problem. I went in person and STOOD THERE while I resent the email to verify it was received. The girl at the counter told me the manager would be in touch in about three business days. Never heard back. I had to follow up AGAIN. Now the manager is saying that too much time has passed and the window to file a claim has closed. And now I'm out money because of the negligence of this manager? Lovely. Wish the store would just issue my return since they messed up this whole process and destroyed my package in the first place. read more

The UPS Store - Proof of receipt sent same day it was requested. - Printing Services Near Me - Tustin, California

I felt like an idiot and my time was wasted. Had I not been able to mail my package at all I would have given one star. Here's what happened: I arrive at the store and notice a large sign stand nearly blocking entry to the open door: the large sign stated: "WAIT HERE until you are called. DO NOT ENTER THE STORE. MASKS ARE REQUIRED." I'll admit, I thought it sounded a bit strange. But as a small business associate I understand the importance of rules for the customers. So, I followed the rules. I stood outside for a good 5 minutes like an idiot. After the 5 minutes another customer parked and just walked right on in. No waiting outside, and NO MASK. The employees gave her no trouble even though she clearly cut me in line and wasn't wearing a mask. So, I took my mask off that I guess I didn't need to wear (I'm fully vaccinated, btw) and went in to wait behind the customer who came in after me. As expected with my luck, the customer who cut me took FOREVER. I wasted so much time. I'm sorry that this review had to turn political regarding the pandemic. I really thought this was behind us but I guess it's not. THE STORE SHOULD NOT BE DISPLAYING THE SIGN UNLESS THEY ARE ENFORCING IT. All it does it punish the good rule followers like me and reward the selfish people who don't think any rules ever apply to them. read more

I have been a customer of UPS for almost ten years, I always get the best customer service by all the employees, specially Daisy, Daisy is my girl, she is always willing to help me, she has all the packages ready for me. The owners are amazing as well, they are willing to help you with issues read more

-2 stars for parking, but Oliver's service makes up for it. No matter how wild the crowds are (and they do get bad), Oliver is always smiling, helpful, and kind. Now let's get some fans or better AC in there for the staff! read more

Worst UPS ever Multiple bad experiences. Terrible customer service and will try to hose you for every last penny. Tried to charge me $ for 3 inches of tape. What a joke. Good way to lose customers! read more

Excellent service at this location. I've been here a few times, Vanessa and a young gentleman were both professional, efficient and polite.

This is such a great store and all the employees are so friendly and helpful. I particularly want to shout out Cindy. She helped us with our notary needs and noticed we misspelled our last name on a document. She helped us to reprint it correctly and she saved us a lot of unnecessary headaches if we had submitted that inaccurately. Thank you Cindy. You are were quick and professional and we appreciate you sooooo much!!!! read more

The service and attitude of the folks at this location is unmatched. I ship expensive merchandise on a monthly basis and the folks here are always so polite and quick to assist me with anything I need. In addition to this their quality control in packing and wrapping things is super professional. Confidence in shipping things is so rare these days. Major kudos to all of the employees at this location. They all deserve a raise. read more

I went to ups to get a document notarized. This is typically a pretty boring request. The associate who's name is Oliver helped my wife and I. He was very enthusiastic amd helpful. He made my day with his energy and care. This is an employe who deserves a raise or promotion. I would highly recommend this located for their friendliness and quick service. read more

I really appreciate Vanessa for always helping me with my Amazon returns every Fridays! Very helpful and hardworking person I have ever met!

This UPS location is a money hunger people that works here!! I had a drop off return from amazon and the lady that was there now was charging me $3.00 to tape a box which had a little amount of tape needed!!! read more