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    California Mailboxes

    5.0 (3 reviews)

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    2 months ago

    Responds quickly and answered all questions. Even called me and gave an update on the shipping. Top notch service.

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    2 years ago

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    10 years ago

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    The UPS Store

    The UPS Store

    (112 reviews)

    Store is clean, well stocked and the service is excellent! Staff is knowledgeable and always…read morehelpful. Highly recommend this location!

    I have visited this UPS Store many times because it is conveniently located near my sons school. I…read moremostly only go there to return Amazon items. My household and business make a lot of purchases on Amazon each month so returns are pretty routine for me. My experience with the store has generally been average at best. Short lines, staff doing their jobs, and customer service that is never particularly friendly but usually acceptable. Today was different. When I walked in there was only one customer ahead of me. There was an older gentleman working who I have seen multiple times before. Out of the 2 3 employees he is consistently the least friendly. He gave me that "Oh it is you again" look as soon as he saw me. I had two Amazon returns. One was an HP ink cartridge Amazon sent me twice by mistake. That one just needed a barcode scan. The second was a set of flood lights that did not meet my needs. I printed the label and attached it to the box. He told me the label was placed wrong and should have been on a separate outer box. I mean that is fine and I appreciate knowing for next time. BUT the problem was not what he said. It was how he said it. He spoke in a condescending tone and started saying that Amazon return customers abuse the system because they know they will get their money back anyway followed by a smirk. He basically implied we are irresponsible for returning things even though it is part of Amazons system. This attitude is NOT OK. Amazon sets their own return policies and they pay UPS to handle them. He also knows nothing about my situation. Both returns were legitimate. Wrong ink sent twice and lights that did not fit my needs. BUT this is irrelevant, it is not his place to judge customers. I also find it funny that he said he cares about Amazon items because I have seen him toss Amazon return packages across the counter from a distance multiple times as if he does not care if the contents get damaged. Hey... if he has concerns about Amazons policies he should take it up with them not lecture customers just for using the service. I will not be returning to this location. There are plenty of other UPS Stores nearby and I would rather support a business that treats customers with professionalism and respect.

    The UPS Store

    The UPS Store

    (113 reviews)

    I came to this location to open a mailbox June 4th 1pm ​​and unfortunately had one of the most…read morefrustrating customer service experiences I've ever had. The process began with confusion regarding mailbox pricing, fees, and identification requirements. The employee assisting me, Carlos, appeared unsure about the mailbox agreement, the forms of ID that were acceptable, and the fees that applied. The agreement I was given appeared to contain terms and pricing that did not match what I was being told at the counter. When I requested a copy of the agreement I was signing, I was told I would be charged 40 cents per page for a copy of my own signed agreement. When a copy was eventually made, only the first page was copied. After I requested a complete copy of the agreement, the interaction became increasingly unprofessional. During the discussion, Carlos became argumentative and called me a "rude ass." I felt verbally abused and harassed by the way I was spoken to. No customer should be insulted or spoken to that way for asking questions about a contract they are being asked to sign. After that interaction, I requested a refund because I no longer felt comfortable doing business with the store. I was told I would have to wait for management approval. During that time, another employee, Moesis, informed me that only a manager could approve the refund. The process continued to drag on, and what should have been a simple mailbox setup turned into an ordeal lasting approximately an hour, including time spent speaking with corporate customer service. While attempting to understand why the fees and agreement did not match, I was informed that the mailbox agreement had not been updated. I was told that the store manager, Carol Lee, had not updated the agreement being provided to customers, which may have contributed to the confusion regarding pricing, fees, and terms. I also had to specifically request the return of paperwork containing my personal information. I ultimately left without opening a mailbox and with serious concerns about the professionalism, training, management, and customer service at this location. Between the confusion over fees, the outdated agreement, the lengthy delay, and being called a "rude ass" by an employee, this experience fell far below what I would expect from a business handling customers' personal information and mailbox services. I hope UPS Store management reviews the conduct of the employees involved, the accuracy of the agreements being provided to customers, and the overall customer service practices at this location so that future customers do not have a similar experience.

    Thank you to the best ups store in town! I'm so grateful to have this location as my main choice…read more Everyone that has helped me has been awesome. Specifically, Chanel and Ulises were super patient and kind while helping me get my returns in order. Keep being awesome!

    California Mailboxes - mailboxcenters - Updated September 2026

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