I needed some documents notarized and the service provided at this UPS location met my needs. Antoine, who did the notarization, was super friendly and helpful. The overall process was quick and easy. read more

It's always disappointing to come to this store They are just simply cold and just gives you the cold attitude. I've gone to other UPS stores and always welcoming and always offers to help seniors like me I hope they realize someday that they maybe employees but they stay employed because of us. Not coming back to this store again . Will go to the ones that appreciates our business. read more

Extremely disappointed about the service they offered. Came in yesterday for a few Temu returns, the guy worked the counter (Asian, could be the manager/owner, this guy is usually rude to his other coworkers/employees as well) informed me that my packaging was not "proper" for the returns and "suggested" me buying boxes and bags from the store so he could pack and return them but i refused. Something did not sit right as i followed the return process/instruction properly from Temu. My wife and i decided to stop by at another UPS near our date spot at the district in Tustin and they took our return with no issues. This experience raised a huge red flag for me about the ethics of this store and how it represents UPS as a brand. And how many people have gone through this and was taken advantage of by this upsell tactics. Pretty sad! read more

This store is quick, efficient, and Antoine Tran is so kind! Will be coming back for more of my services. I had easy help with printing and returns! read more

Great customer service! I come into this UPS all the time as it's one of the closest near me. All employees are extremely friendly and helpful! I noticed their care especially with the elderly and those who cannot speak English well. Shout out to Antwan (mispelled), he's the MVP! read more

**Yelp Review: Amazing Return Service!** I can't say enough good things about the staff at this location! I've been a frequent customer, returning dozens of Amazon packages over the past few months, and every time I walk in, the workers greet me with a smile and a friendly attitude. No matter how many packages I have, they always handle my returns with remarkable patience and professionalism. It's clear that they understand the hassle of online shopping and the occasional need to return items. Each visit, I'm greeted with the same level of enthusiasm, and they never rush me through the process, even when the line is long. They take their time to ensure everything is processed correctly, answering any questions I might have along the way. It's comforting to know that they genuinely care about providing excellent customer service, making what could be a tedious task much more pleasant. I truly appreciate how the team remains calm and collected, no matter how busy they are. They make every return feel like a breeze, and I leave feeling satisfied and appreciated as a customer. If you're looking for a place to handle your Amazon returns, I highly recommend this location for their outstanding patience and exceptional services requested! I thought ups would be expensive but some packages were cheaper than USPS. Shipping coast to coast from Florida to California was also cost efficient. And I recently discovered they offered passport picture services. Nailed 30 birds with one stone yay! read more

This is top tier service and overall faster in and out then other UPS Stores. They don't fuss over here and it's very convenient for my Amazon returns. The one time I had to buy a box the price was affordable. read more

Yes they do hemp you with passport photo. I was looking for a place to help me take a photo and they did a very good job. The employee gay one shot and it was perfect. They helped me with my packages and talked to me about the prices before the charge. They got a big parking spot and next to a boba shop. Chekc it out. Five stars for the attentive staff. read more

The UPS Store - Shipping Centers Near Me - Garden Grove, California

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Best UPS experience I've had, thanks Bryan. Had some Amazon returns and I was a little confused because the returns were different this time. He helped me out and so much more. If I ever have to go back to UPS I'll be sure to come back here. read more

The UPS Store - Shipping Centers Near Me - Garden Grove, California

Mr. Tran was a great help, was able to print my resumes and even went out of his way to give me advice for my interview as well which was dope and shows what kind of guy he is! read more

The younger girl with dark hair working there doesn't know how to do her job. Showed her a shipping label and QR code and she said I had to go to the post office. I literally drop off at UPS with these labels and QR codes every single time. I told her this is how I usually do it and she said no she couldn't. Then I went to another UPS and they literally scanned and took it for me. Better training needed read more

I walked in for a last minute photo shoot for my kids Passports. Staff made my kids comfortable and they quickly took the pictures and we were on our way home. read more

GREAT CUSTOMER SERVICE!!! Each time I visit this location I receive the best treatment. Ruby (specifically) is highly knowledgeable, informative, patient, and kind. She delivers high quality service with a very pleasant energy despite the length of the line or the attitude of the clients. read more

Went for notary service. Everything went well and fast. Glad to know they have a notary here all day!

They were the greatest. They personally helped me with getting the correct printout I needed to be able to return item. They were patient and kind and got me to the right return label. I'm going back there for all my mailing needs. Thank you guys. U rock read more

Best place. Best service. This place is the best versus others around here. They will do extra miles to provide the excellent service. Thank you. read more

My go to spot to drop off UPS boxes because it's most convenient, so the parking lot situation is a little bit limited with parking spaces and compact. Overall, it does the job. read more

. They always make it super simple which is great! they are nice too. Except for the tall girl with short hair. She's always pretty serious but she gets the job done. Some hours are busier than others but they are quick. Automatic 100 stars for that! If there are customers scrolling through their phone looking for the QR code for them to scan, they will always tell them to step aside for people that are ready, which is much appreciated. read more

Yeah, so I don't like leaving bad reviews, but this place was just not it. Came in to do an Amazon return, and the vibes were off right away. The manager (pretty sure his name was Anton) didn't trust his employees to do the task at hand, taking over when he felt fit. He also felt disingenuous with his "customer service." Compared to other UPS stores, this place felt old, poorly lit, and kinda grimy. The staff looked stressed, kinda all over the place, and their uniforms had stains, which was... not great. Also, the carpet was dirty, and the wait time was way too long. I'll just go to the West Garden Grove location next time. Not coming back here. read more

Fantastic service! Antoine was patient and friendly and wonderful! Helped us put together all the items we'd overbought at Disney into one box and shipped it all safely home to us! Very happy!! read more

This UPS location has the nicest, friendliest and most professional staff I've ever known. Never thought I'd leave a review for UPS but since it's my fortunate for living so close, I believe this store deserves much more credits for the kindest attitude I've witnessed on myself and others. For all my times dropping off returns, I'd keep noticing the fast pace everyone here is able to carry, under enormous positive energy, which makes me wonder why wouldn't this store set an example for all the other UPS to follow? The person that won my rating is Mr. Tran, who I've seen remaining highly patient with such calm voice on every single difficult case. You can tell he's capable of cooling down tough situations and he probably does this out of the sympathy towards other beings. Based on my observations, he seems to value people's time and energy so he always tries to get things done in the quickest manner. Last word, thank you very much for making everyone's day faster and better with your services! read more

Last week, I shipped a 37lbs package with same perishable items in it. I chose 3 Days Ground shipping, which cost me about $70 (since they quoted 2 days was over $200 and overnight shipping would be over $400, which was ridiculous). Anyway, I shipped it out on early Wednesday morning, which they said my friend would received it by Saturday. However, my friend told me that she waited the whole day last Saturday for the package but never received it. I emailed UPS customer service and was told they had a train delay of some sorts so my package wouldn't arrived until Monday. Since my items were perishable, any delay in shipping time would make them go bad, which half of it did. I emailed UPS's customer service and they said to contact the UPS store that I shipped it from for a refund. When I came back and spoke to the CSR at the store yesterday, he just flat out refused any refund and saying that since Covid happens, they do not guaranteed that 3 Days service will be delivered in 3 Days. And the UPS online CSR said they won't be able to refund since I shipped through the store. Anyway, moral of the story, don't overspend on 3 days or 2 days service at UPS, they can delay your shipment w/o any restitution or refund and didn't even pretend to be apologetic about it. Next time, I'll go with USPS priority flat rate, they seem much more reliable. read more

The UPS Store - Shipping Centers Near Me - Garden Grove, California

I always get good experience here. Even went in peak hours, I got my things done quickly. The staffs are friendly and professional. It's definitely my favorite Amazon return spot so far. read more

I was extremely disappointed with the service I received from the Antoine on 1/30/2023 when I went to drop off some packages during my lunch in the afternoon. When I got there, there were at least 4-5 other people ahead of me in line. Working people getting their errands done / dropping off packages during lunch time, I get it. Despite my patience and understanding of the long line - which I also waited in. When it was my turn, I told him there were going to be 4 orders. As I showed him each order, in between, he rudely had me wait while he processed other customer's orders. It's lunch hour - ok, I get it. No big deal. Finally, there was an issue with one of my orders. Antione became visibly frustrated and dismissive towards me when that mistake occurred. He acted as if my situation was no longer important and prioritized the line over providing proper customer service. He told me that he could just cancel the process. I honestly thought, that was a great idea. Just reset and start over again, right? I agreed and when I told him to cancel and showed him the order to try again, he dismissed me - saying that he has already "helped" me and needs to help everyone else in line before he gets back to me. He proceeded to act as if I was no longer there and continued on. Mistakes happen. There are rush hours. However, this is very unprofessional. read more

We made an appointment for their notary services almost a week in advance and then drove over an hour to this location in Garden Grove because the documents needed to be notarized and dropped off nearby. After receiving multiple email confirmations from UPS, we showed up for our appointment and were told the notary was not on site and that he would not come in until it was convenient for him later in the afternoon. When we showed them the appointment confirmations we received, we were again told he would not come in to honor our appointment. We ended up getting our documents notarized nearby at Martinez Services for the same price and with much better service. read more

The UPS Store - One of the email confirmations we received for our notary appointment that they didn't have a notary there to do. - Shipping Centers Near Me - Garden Grove, California

The manager brenda replied to one of my comment 1) I did not touch the scissors because she told me its policy but then she volunteered that she will cut them for me which she didn't 2) Can you expound on racism please? is that an excuse to evade your employee from being aggresive and rude to customer? is that how your parents brought you up, wow great VALUES you got there So did you have anything else to say to ensure the safety and wellfare of your customer or you are just going to excuse all the bad comments and review you have in yelp? No reprecussions whatsoever read more

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This is THE best UPS store around. Fast and friendly every time. I'll drive further just to go here.

Poorest customer service experience I ever had. Worker was rude and started to TALK over me while I was curious about policies. The guy killed the vibe of ever coming to a UPS store ever again. read more

Need to work on their customer service and communication skills. Not sure how some of their staff passed the interview process.

We did Passport photos there that were quick and simple. Now we need to do the paperwork...

this is our Eastvale neighborhood UPS store next to Sunny Donuts. People there are always friendly and extremely helpful. Today, I needed to return my shoes and gentleman. His name is, I believe ARCADIO He took the package from me, gave me the receipt, had a service with a smile, and I would strongly recommend my neighborhood people to go and use their service. read more

I usually would come here for fast and quick Amazon returns. Today however I'm assuming it was the owner who helped me said that I had to have some sort of box or bag for my amazon return even though it was in its original packaging with the label/barcode. I told him that I've been here often for Amazon returns and the employees have never mentioned I had to have a box, they usually accept my package and QR code. He then said the Amazon QR code said "customer packed" so I needed to have it packaged in a bag/box and to deal with it through Amazon not him. I ended buying a box even though the option for returns says you don't need a box or label needed for UPS store. I come here all the time and employees have never made me bring my return in a box/bag. I just wanted to return my items and the owner's attitude did not make it a well experience. read more

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I frequent this UPS store & not once have I had a bad experience. They are quick, friendly & extremely helpful. Not only am I able to get my packages out through here, but they also do printing and have office supplies; I've bought printer paper here on more than one occasion. I highly recommend this store for all of your shipping needs. read more

Antoine is always so nice,friendly and helpful Even though it's not the closest location to me I go anyways because of the service Thanks again Lance read more

My experience today was the best. I purchased an item from a website I was unsure of and the return process was so easy. Antoine Tran was the only one working when I arrived. He was very helpful and kind. Even with a huge line he was very admirable and patient with everyone. Going one place to another to assist everyone as quickly as possible. This is my favorite UPS location to do any returns. After tonight, I was reassured again that this location is always looking after their customers! Thank you Antoine!! read more

I love this location for dropping of Amazon returns. They are quick and I get notified almost instantly by Amazon that my return was received. I've previously used another UPS location near Brookhurst and Chapman and they are terrible. They charged me to use their tape for return when Amazon has a deal with them that says you just bring in the package. I even showed the man that and he had the nerve to say that they only tape the label on for free but taping the box closed is extra. In addition, twice my returns were never received by Amazon and I got charged for the items even though I returned. Luckily, I kept the UPS receipt when I dropped off the packages for return. Amazon refunded me, no thanks to that UPS on Chapman. Don't go there. I 100% recommend this location. read more

I truly love this guys, they're my go to UPS store, excellent customer service, very patients with their clients and very friendly Thank you Antuane! read more

The owner personally came out to help me with my shredding service when his team members were busy helping other Guests. I was in and out in under five minutes! read more

I typically frequent 3 different UPS locations, but I love coming to this UPS for the people. The employees are so kind and are always smiling! Super helpful when I need them. read more

Second day in a row that I come before 6:30pm & it's closed when it's supposed to close at 7pm!! HORRIBLE read more

The UPS Store - Second day in a row that I come before 6:30pm & it's closed when it's supposed to close at 7pm!! HORRIBLE - Shipping Centers Near Me - Garden Grove, California