I've been a regular customer for about one year now. I've come to learn that the owner is the main issue. When he's at the store (not always) he seems to be put off by providing assistance to any customers. He doesn't seem to know how to use all of the store's equipment. And he's particularly rude on the phone. It's too bad, since I actually like most of his staff. Don't waste your time at this store. read more

Not as advertised....notary fees posted on window....drive there...notary in on WEDNESDAY

This place is the WORST. The older brunette woman behind the counter is not only incredibly rude but she an amazingly small amount of knowledge for all things shipping! I could grab any homeless person off their medication and place them behind the counter and their endless ramblings about the C.I.A. putting a chip in thier brain would make more sence then this older woman. This is the problem with the ups store no two are alike. This ups store is like a private sector version of the DMV! Steer clear! read more

I needed something notarized and so I setup an online appointment with the notary of this ups location. I only had 30 minutes on my lunch, so I thought this would be convenient: it's 2 minutes from my office and I had an appointment confirmed. I called to let them know I might be a few minutes late, to which they said that would be fine. When I got there, I was told the notary had been texted but was not in the store. The associates had no estimate as to when he would be in and suggested I go a different ups location, which I didn't have time for. I didn't appreciate that my appointment wasn't acknowledged, nor was I told when I called ahead that the notary wouldn't be there. I never Yelp really, but I had to say something about this. read more

I had to get a package out right away. When the clerk saw how stressed I was, he rushed out to my car to carry it in for me. He was so helpful. My package made it on time and it cost much less than I expected. Thank you so much! read more

I'd give 0 stars if I could! This is the 2nd UPS location in Phoenix I've experienced just horrible customer service! I have used UPS for years and never experienced a problem. I will no longer be using UPS due to the terrible treatment I received here and at the Central and 3rd location. read more

i would not come here if your black, mexican, asian, porturican snob ass white lady was whack as hell. my label was messed up it didnt scan she wanted me to go back home print out another label. I went to a UPS store on the west side of town they just typed the number in and took my package. Screw this racist store Bastards! read more

DO NOT USE THIS UPS LOCATION! They charge a fee for all transactions.. I went to pick up a package and was charged a $10 pick up fee.. When I called corporate turned out that they are franchises and can do what they want.. BUYER BEWARE read more

Received a lecture from the employee regarding my use of tape to secure the shipping label to the parcel. I kindly asked her to manually key the code as she was going to refuse the package. She did and shared with me that the driver may not like the tape. WTHeck? Are not both of you on the clock? Key the darn code already. read more

I don't know why this place has such bad reviews. Every time I go here the employees are very friendly and helpful. Alberto always goes above and beyond to get things done in a timely matter. He helped design my business cards and I could not be happier with the results. They look amazing. I have spent some time in this store waiting for help and it's part of going to a busy store. I've never seen anyone get poor service. I've seen these employees get treated like crap and it really is a thankless job. Follow the golden rule and you should be ok. Thanks again for all of your help! read more

Every time I've come to this UPS store to save a commute to the one on 44 st I regret it. The staff here never seem to know how to efficiently or correctly send Amazon packages which is stunning considering that Amazon has been on of UPS's largest clients over the last decade. In trying to ship two simple books I was told that the price would be over $35 dollars (almost double what the books were purchased for.) On top of this I was sent back and forth between this location and UPS twice rather than being told accurate, helpful, or intelligent information the first time. Don't come here if you value your time, money, or efficiency. Drive to another location and save yourself the headache. read more

This location is so convenient but every time I go there I encounter a rude employee. What is the deal? I have given them my business on at least 10 occasions to give them the benefit of the doubt. I will now go out of my way to not use this location. Disappointing. read more

STOP!!!!!! DO NOT GO HERE. JUST DON'T. Hands down the WORST experience with a delivery service ever! From the moment you walk in customer service is rude and unprofessional, and the manager encourages this behavior. Amazon contracts with UPS for return services, and when amazon provides return labels the UPS is required to accept them. Not yell, intimidate and threaten calm and polite customers because the dared to ask why this particular store was refusing to accept amazon returns and why they were being asked to pay for new labels and packaging instead of using the UPS labels and boxes already provided by amazon (as is the requirement). Absolutely disgusting behavior. I would not go to this store if it was the last parcel service on earth. Amazon has filed a formal complaint against this location. If you happen to end up here by mistake, call Amazon and they will gladly report any additional unprofessionalism and intimidation. read more

Great customer service just left there 2 minutes ago and had write the review due to efficacy and politeness of my attendant. Great job!!

I've been here multiple times throughout the year including christmas time and I've never had to wait! I love that I am in and out & staff is always friendly. Only thing is that they charge to use their tape if you have a package that needs to be closed, which seems a bit extreme. Overall they are quite efficient and friendly. They always make me feel very welcomed, which is fantastic! read more

I'm there at least three times a week to drop off and pick up packages. The staff are always helpful and friendly. Rarely have I had to wait in line. The only downside is somewhat limited parking, but it's never been more than a mild inconvenience. I'm surprised by all the negative reviews, some of which (as always) are rather entertaining. "They charged a dollar to tape my box! Thieves!" Sounds like a small price to pay to ensure that your package arrives safely at the destination. Would you rather they just "let it slide" and allow the contents of your box to slide right out as well? These days, it seems like poor customer service (or a complete lack thereof) is the norm. I'm happy to report that this UPS Store is one place where I always feel welcome and valued--a rare phenomenon indeed. read more

This is the absolute worst place to go for anything. The owner is aggressive and very rude to his customers. Once he had your money he simple doesn't care about costumer service. We was outside when he got very aggressive and starting yelling at me next to my car. He was acting like he wanted to throw a punch. I wanted my money back because I prepaid for two years of mail service. He told me that I was not getting my money back (still have 13 months left) and not come back. Bottom line is this owner an aggressive rude person who has the worst business practices I have ever seen. he simply doesn't care about anything except himself and the money. Once he has your money he doesn't care about his customers. This place should be shut down.. read more

Very convenient location and did not have any lines, quick in and out. Don't expect any customer service, the service man Jose and another man were chatting away complaining bout people right in front of me. He took my package, never said a word to me and continue chatting away with his coworker. Maybe this is why no other customers were there. read more

Simply do not go to this location. They insisted on charging me a one dollar "box tapping" fee for an Amazon return that is supposed to cost zero dollars. Completely ridiculous. read more

The worker tried to charge me a dollar to tape a small box. Obviously they are money hungry and cheap.

People at this store are always friendly and willing to help. I've gotten copies and dropped off packages to ship. Always in and out in a huff, no hastle. I was running behind and had an un-taped box I had to ship. The gentleman at the counter took my shipping papers, gave me a receipt and handled the rest for me. Thanks for always being there UPS guys! read more

I had went here a few months ago. I wasn't even going to leave a bad review, but a buddy of mine went to the same store and had an issue with the same person, so here we go. The owner (John), completely unprofessional. Rude. How does UPS give this guy a franchise and let him represent them?? Fed Ex all the way from now on. The employees are dumb as rocks and the owner has no sense of customer service. Save yourself the headache and frustration, go ANYWHERE else but here. Wish I could give it ZERO stars. read more

Would use other UPS or FedEx stores in the area, this location does not honor its posted business hours. I just rushed over here after a meeting only to find that they had closed up at 4:50, ten minutes before their posted closing time of 5 pm. Thank goodness there's a more accommodating FedEx location just down the street that's open until 6 pm!! Will be taking my shipping business there in the future, even though we have been regular customers of this location up until now. read more

Just had a bad experience here with the owner today (2/12/15). Never go here! He is very unprofessional and the owner called me an idiot. The owner needs to learn some people skills instead of bullying customers around. Would give zero stars if I could. I've been to other UPS stores and never had any problems. This was my first visit to this specific location. Never again. I did call the UPS store customer service 800 # to file a complaint and they were very understanding. read more

This business (the UOS store) is its users to scam people Domain Name: zwallst.trade Registry Domain ID: D6BB3218760434AD1BB4E763044EAAE38-NSR Registrar WHOIS Server: whois.namesilo.com Registrar URL: www.namesilo.com Updated Date: 2018-04-21T17:29:32Z Creation Date: 2017-05-13T02:51:19Z Registry Expiry Date: 2018-05-13T02:51:19Z Registrar: NameSilo, LLC Registrar IANA ID: 1479 Registrar Abuse Contact Email: Registrar Abuse Contact Phone: Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited Registry Registrant ID: CBD24D8BF07594CCF84C37D5F5F61EC10-NSR Registrant Name: Domain Administrator Registrant Organization: See PrivacyGuardian.org Registrant Street: 1928 E. Highland Ave. Ste F104 Registrant Street: PMB# 255 Registrant Street: Registrant City: Phoenix Registrant State/Province: AZ Registrant Postal Code: 85016 Registrant Country: US Registrant Phone: +1.3478717726 Registrant Phone Ext: Registrant Fax: Registrant Fax Ext: Registrant Email: pw-64008ed801038eaaa021e72f90f94764@privacyguardian.org read more

Very poor customer service. Have been there 3 times in last few months and the same woman who I think is manager. she said some guy named John is owner. She is always rude never says hi, never has smile on, and just looks at you when you come in with blank stare. I came in to return package that needed very small amount of tape and I asked her if I could use some tape and she said it would cost me extra $1.10 for small amount of tape for top of box. She said strict orders from owner. Wow so you would rather lose a customer instead of giving them small amount if tape to help them out. I now go out of my way to go to another ups store. read more

Was not greeted or assisted when I came in. The place is disorderly and dirty looking. Finally when I figured things out on my own I waited for the ladies to finish their conversation about whatever trivial weekend blunder they were talking about. Kimberly was the raised eyebrow, gum chewing teller indifferent to the clients needs. She input the information from my sheet, and tried to tell me that if the recipient is not there upon first delivery, UPS sends it back to the sender and that I should get additional services added. I'm no shipping pro but obviously they take it back to the nearest UPS store and leave a note at the door. I then said that I was ok without extra services and said "I don't care how it gets there as long as it actually gets there" in a friendly way. She then half rolled her eyes and smirked and said "I don't care either" in a smart a** way. Her smart attitude was a turn off considering I'm usually patient with lazy service people. All In all I do not recommend this store I don't feel trustful or secure in sending my important document with them, I'm afraid it could get lost now- I checked the status I my shipment using the tracking number and it says its not available. Don't recommend, find another location to ship from. :) read more

I see nothing has changed with this store. I just watched a ups store commercial and I laughed out loud!! Kimberly (the brunette bitch behind the counter) is still the most evil woman walking on the planet. I have more respect for the hookers on Van Buren Street than I do for this low class, snotty, unhelpful useless piece of trash!! Stay away from this store at all cost!!!! read more

I had a terrible experience here today which is unfortunate because I have ALWAYS gotten tremendous service at this location, especially when the manager Ted is there. I use an online bank so in order to deposit checks, I must go to specific UPS Store locations that can process deposits through their system. This was my go to spot. Today, however, I waited patiently for several minutes while the woman behind the counter assisted another customer. I had my checks and my check card out and ready to go. After several minutes, she glanced over and shook her head "No, we can't deposit checks. Our system is down." I asked when they stopped deposits and she replied, "No, we still do it but our system is down and we don't know when it will be back up. Go to AZ Federal - they will usually take the checks." I asked where the nearest AZ Federal branch was to which she replied rather rudely "I don't know. You'll have to look it up." There was NO apology, no offer to help me find an alternative location. Just straight up attitude. At this point, I was really exasperated and let out a particularly angry sigh and stormed out. The woman called out after me "I'm sorry but WE'RE not the bank, sweetie!" So damn condescending. Let me point out a few things: I fully understand that systems can go down because technology is not always 100% reliable. These things happen. However, there was no sign posted to announce this information. Second, if the location is temporarily unable to provide service, there is no question that they should be able to tell you where you CAN go to get service. Responding to a request for help with "look it up yourself" if pretty damn inexcusable. I will be informing my bank of this incident and I will not be returning to this location for either my banking OR shipping needs. read more

Once again, I will have to agree with previous reviews. The owner is terrible. I have never been treated so rudely in my life. Please go to the store on 32nd & Camelback. You wont regret passing up on this particular location! read more

All I wanted was 2 heavy-duty plastic shipping envelopes to return a purchase to Groupon. John at the UPS Store said he did not have those and went in the back room to get 2 boxes. He taped the boxes together grabbed my packages and sealed them in each box. Then he took my postage-paid labels and affixed them to each box without a word. He took a minute to ring them in and charged me $18 + change. I was confused and dumbfounded. Admittedly, like an idiot I just paid it. As I started to leave, I felt taken advantage of. I stared at the receipt and turned around. I asked if I could have my packages and get my money back. He said no. I asked why and he said it would ruin the boxes to take them apart. I told him I could take them out without ruining the boxes. He again denied me my refund and packages. At this point I was very agitated. I said in a loud voice, "So you are charging me $18 for 2 boxes and denying my request for return?" I wanted everyone there to hear. He responded as loud as I was by asking me to leave. I repeated my question. He demanded that I leave. I asked for his business card and he said he didn't have one. I told him I would take the information off the receipt and report him to his franchise operations. I left and sat I'm my car for a few minutes because I was so disturbed. I then realized that he had my address, and may very well not mail my packages. I went back in to the store and asked for my boxes. He refused to give them to me. He said he was going to call the police if I didn't leave. I asked him to look me in the eye and tell me he would mail my packages, twice. He again threatened to call the police. I left feeling violated and extremely disturbed. I was almost in tears. I should have called the police myself. So, in conclusion, if you are a masochist and enjoy being overcharged and emotionally violated than go ahead and patronize the UPS Store on Highland next to Frys. This is the exact opposite of customer service. Otherwise, there is a post office around the corner just off Camelback on 21st St. Best of luck to all other mailers out there! read more

Saturday 7/29/17: Friendly employee; copies, notarized docs, overnight delivery scheduled, took about 15 minutes. BUT package not delivered by 10:30 am Monday 8/1 because the UPS driver did not pick up from this facility Saturday and employee did not take to UPS center/airport. Apologies, refund scheduled, package picked up Monday for Tuesday delivery before 10:30 am. BUT package still not delivered at 3:57 pm 8/2, arrived Ft. Worth BUT now UPS cannot locate package. What a nightmare. read more

It is no surprise this place has a 2 star rating. I am shocked at how rude the owner John is. I was having trouble printing some documents and all he kept on saying to me was "well it's your fault you're, the one that's not doing it right". Instead of showing a little bit of customer service and trying to help me out he was making me feel like I was doing everything wrong and talking down o me. I even asked if he could be a little bit nicer and he just chuckled, I was shocked !!!! I will never ever come to this place again, I rather drive 10 miles to go somewhere else than to come and deal with this idiot. read more

Stopped in to drop off an Amazon return. I had a prepaid label and box, but the box was opened. At another UPS Store, they always tape it up for me at no cost. Not here. They charge a $1 handling and taping fee for all prepaid packages. I thought the guy was joking until he asked me if I had read the sign. He pointed to a partially blocked sign, attached to a register around the counter from where I was. If I wasn't so limited on time, I would have taken my package elsewhere. I definitely will not return to this location. read more

I wish I would of looked at the reviews before I stopped at this location. I had a prepaid return label on a box going back to Amazon. I thought it was a UPS label but it was USPS. When I walked into this UPS store, they told me it was for the Post Office however, they have post office pick up everyday. Jax told me they take packages all the time for the post office and it was ok to leave it with them. Well, its NOT! Three days later and the post office still does not have the package in their system. I took a photo of the tracking label and have checked everyday on the tracking system with no luck. I called the UPS store and although Jax was trying to be helpful, the manager ultimately told me they are NOT RESPONSIBLE for those packages. In others words, they probably steal the packages. After reading all these other reviews, that is what I can come up with. Now I am out $100 on a return. Avoid! read more

I think the lady staff just help me is their new hired because I haven't seen her before. she has very bad customer service that makes me have to write this review. she just ruined my day!!! read more

I gave a package for US mail. The package never arrived. I go back to the store and it's cleaned out - Closed.

Enter at your own peril. The owner is extremely rude and yells at customers. He even became aggressive with us.

I didn't even want to give this location one star. It deserves no stars! I had a small box, about the size of a shoe box and the owner/clerk said there would be a $1.00 handling fee to tape the box. I said never mind and took it to another UPS store at Desert Ridge and they did not charge. A bunch of cheap asses at this location. read more

I had two packages sent to this store because I was out of town when they were going to be delivered. I got the email saying I needed to pick up the packages on or before 11/10. I also had the notification on my ups app confirming this. I got to the store and they could only find one of my packages. They said they had shipped my other package back to the shipper on 11/9. -- and entire day early!! When I asked why they would do that, they said it was just a glitch in the system and couldn't offer me any more explanation than that or help in providing a solution. Then when I asked why I wasn't notified and why the tracking said it was still ready for pick up at their store, they said the same thing. It was a glitch and they didn't have it. They were terrible to me and the little guy behind the counter just smiled at me and told me to have a nice day and there wasn't anything else they could do for me. I have been talking to UPS since Friday 11/10 trying to find out where this package is. Its is now Monday 11/13 and 7 phone calls later, the UPS Hub in Arizona has determined the package was sent never sent back to shipper and they can find no indication that is was ever sent anywhere. They tried to call the UPS store, where it was last seen, and the representatives there were super rude to UPS hub representative that was calling on my behalf. So rude in fact, that the UPS Hub representative told me to call and report a complaint against that store. She said they were so rude to her, she could only imagine how rude they had been to me. So not only did that store lose my package, they lied to my face about it and were rude to everyone trying to fix their mistake and find it. DO NOT GO TO THIS STORE. DO NOT SEND ANYTHING TO THIS STORE OR THROUGH IT. I have to now wait 8 business days for UPS to conduct an "investigation" of this package and then they will contact my shipper and tell them it actually is lost. Then I can call my shipper and request a new one. This whole thing is a mess. SO, who knows if and when all this will be solved and finished. This store is literally the worst. You had one job. Way to fail. yuck. read more