Based on Yelp reviews this was the best (in fact the only one with a positive review) in my area so I drove a bit out of my way since I had an odd job. I recently moved from Los Angeles, CA and had to return the Spectrum Internet modem. Spectrum has a program setup with UPS that allows you to return equipment free of charge for shipping and packaging. But since Phoenix is serviced by Cox cable I figured this would be an odd request. They lived up to their reputation. I explained to them the situation and they figured out what needed to be done in a relatively short time and I was on my way. I complimented them on their great job and that they were the only UPS store with a high rating in the area. Will definitely go there for all my shipping needs. read more

9/23/26 I was a frequent customer at this location up until today. No more! Where has the customer service gone? The young gentlemen who were working at this location before the remodel were not working up front that I could see...bummer. They were super helpful courteous and kind. The young lady who was a newer employee seemed bothered, rushed and didn't want to take the time with me or my Amazon return and told me to step aside when I got to the front of the line/cash register, since I had to take 45 seconds to do the return on the app. Seriously?! If you're going to have this service and have me wait in line with my packages and then expect me to be able to go on the app when my hands are full, the nice thing to do would be to be pleasant and kind and maybe have a conversation and be courteous??? Just an idea! People do not mind waiting, they too are most likely going to have to do the same. It's not about rushing people out and through the transaction in addition to not having any patience and kindness with your patrons. Or, maybe it is? Customers are your business...without them, you don't exist. May I suggest some additional customer service training for your newer employees. Most importantly this young lady! read more

Fantastic customer service, always greeted upon entering, and the staff is quick and efficient. They've helped me plenty with shipping packages, especially with Christmas. Never had an issues, and everything is delivered in a timely manner. read more

Even for business expenses this place is ridiculously expensive and hard to work with. I will be moving my business as well as my post office box. Really bad experience with them. read more

I called to get an idea of cost to ship a drum set and the woman said I would have to bring it in to get a quote. Unless I can get some kind of idea for cost... there is NO FREAKIN' WAY I'm going to haul my entire drum kit and hardware into this store... only to find out they are way over-priced and have to turn around and walk back out with all of it!! Dumb Foreigner!!! read more

I ordered some caffeine melts that would have melted being outside until I got home so I had them delivered to the UPS store near me. I walked in and stood and waited while the staff (including the assistant manager, who finally helped me) finished their conversation. I explained that I had a delivery to pick up at which point I was told I would be charged a $5 fee for having it delivered there. I told him that was ridiculous, and explained that because of this I won't be doing business with them in the future. His response was, "Okay." I don't recommend using this location. read more

Price gouging- over $32 to mail out a small 3x6 pkg that is NOT heavy - she said prices "just went up" um yeah 4 times!!!!

To avoid porch pirates I asked a sender to direct ship to this store knowing that UPS drivers deliver multiple times a day. The package arrived earlier than stated so I picked up on second day. The owner very rudely stated there would be a $5/day charge. Completely ridiculous charge considering it was easier on driver. I will never use this store or UPS going forward. Thx FedEx read more

My neighborhood UPS store. They have served me for years and I have never been in doubt. Super friendly staff that is always friendly. They get busy but make time to greet you and acknowledge your presence. Once they service you they are a joy to work with. I have used them for shipping, boxes, mail, postage as well as a lockbox. They do have a postal mail drop off inside where the mailman picks up mail daily. read more

The package arrived smashed and I must admit My first thought was did anything fall out in shipping! The impossibility of that was made clear when I opened it to discover how efficiently and securely it had all been combined into bundles. Everything was accounted for in spite of. What appears to have been a rough trip getting here.Everything was nestled in air pillows, items were carefully wrapped and taped. The manner in which each bundle was arranged inside indicated a level of care and skill by the staff at this location. The overall impression was that my items being shipped back to my home in Texas had been placed in very capable hands. This level of expertise and customer service care is something we have gotten used to not getting. I would describe this as a concierge level of service. Thank you gentlemen for taking care of customers. It bodes well for the company you have chosen to work for and even more so to you as individuals! Bravo!! read more

Vic/Victor was incredibly helpful! Even during this crazy hectic time of year, he was friendly, helpful and went above and beyond. We Always use this branch because of their customer service. Thank you! read more

Just got helped by Rashad at the UPS store with my Amazon returns. He was friendly and helpful. A great experience! Returned the next day and had another great experience! Easy and fast! read more

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DO NOT USE UPS, OR AT LEAST THIS STORE, FOR PRINTING SERVICES! I uploaded a document online and went through the UPS website to provide the specifics for the document. 202 pages, double sided, bound with a clear front and black plastic back. The website said that the document would be ready in 24 hours and gave me the time it would be ready. It also sent me an email confirming the location where I was to pick up this document. When I got to the store, the owner/manager didn't have a clue that I'd ordered the document. He called his folks back from lunch. My document had not been printed. I waited another 20 minutes or so for the document to be printed. Not good, but it gets worse. I get the document. 202 pages, printed double sided is around 1 inch thick. They put a 2 1/2 inch plastic binder on it. The person told me it was the only one they had. I left the store and then went back and returned the document. If I'm going to spend $20 for a document to be printed and bound, I think it should be done professionally and look right. The 2 1/2 inch plastic rings looked comical on the 101 page document. Now I'm starting over. This store may be good for other things. It is not good for printing. read more

The friendliest UPS ever! You know that feeling when you dread that you have to ship something? Yeah, that's not the case at this UPS. I don't know what they have in the staff break room, but it's always a pleasant experience with the team here. I don't mind driving the extra 15 minutes from my house to mail items at this location. Keep up the awesome work! read more

Well now. I have lived in this neighborhood and have used this UPS store for years. DO NOT use their Notary service. I called earlier today to see if they offered this service. Yes I was told. Would be available until 3 PM. Then I mentioned I need notary for Healthcare Power of Attorney & Medical Living Will. My husband & I arrived about 11:20. The "kids" at the front desk were helpful. Told me he'll be with you in 5-10 minutes. So we waited and waited. Later, one of the clerks apologized to me for the delay. We continued to wait & wait. After waiting for almost an hour my husband said let's go. It will not happen. Once again the clerk apologized as we left the store. So on a side note I feel used and the clerks were used as well. I get it that young people don't want to work. Who would want to "work" in this condition. Yes I am a senior and yes I worked for over 40 years as a nurse and I almost always felt valued. These fine young people are not valved. Our younger generation are trying but one can only take so much. I have a choice. I choose not to step inside this store again. read more

I have never had a complaint about anything I have encountered at this store. Returning things to Groupon, sending things at the holidays, just the everyday things, the staff always has been polite and helpful! I need that because sometimes the little things that should seem so easy, go over my head sometimes, (the return to groupon) . These people fix that for me. I can't give you a better recommendation than that! I don't like the parking lot at the center they are in but usually can park very near to the store. Until I did this review, I didn't know they had a notary! One more thing I can start using them for! read more

This UPS store is the best in Phoenix. I drive way out of my way to use them from everything from shipping to copies to notarizing. They're always really friendly, helpful and fantastic to work with. Some UPS stores are a nightmare but this location is as good as it gets! Highly recommend! read more

About three weeks ago, rather than go to the bank as usual, I went to the UPS store to get a document notarized. Got an email from the recipient that the notary had not signed the paper when he notarized it. No big deal right? So I get my new document that had been overnighted and go back. I explained to the gentleman at UPS what had happened. He asked me when, and I said I didn't quite remember and could he look back see if he saw my name. This was a mistake and that's when he started being quite rude and acting as though he was very put upon. He insisted that I give him the date or the original document. I don't have that anymore, because it had been sent off. And that's when he made a really big deal of having flip through his notary book. I asked if he was going to charge me again and he said yes. For their mistake. At this point I guess he just wanted me to leave, so he notarized the new one, and handed it to me and did not charge me. I was at the point of saying just to give back my paperwork and I'll go someplace where the people aren't rude and actually know what they're doing.Maybe the guy as having a bad day. Maybe the guys mask was too tight. Either way no need to be rude the way he was. I've gone there for years and always has exemplary service. Won't go back. read more

I have been to many UPS stores but now only go to one and it is this one. Always great customer service and all around great people. I think I am going to ask Anthony to be my UPS Store Husband, as that man knows how to treat a person right! read more

I love this store. Every time I get good friendly service. Recently I went to a post office because it was on my way but after I had waited in line they told me I had to buy tape to tape my boxes shut. I left and came to this ups store, my usually store, where they kindly tape up your box because you are in a rush and don't have packing tape laying around. Quick. Easy. Reasonable. Taking care of the little stuff! read more

Lickety-split, it seems I'm always in and out of this place in a jiffy. Why review a UPS Store?? Aren't they all alike?? Absolutely not. The 16th St and Glendale Store keeps addresses stored on their computer so I just give them my phone number, tell them to whom I am shipping, and (assuming it's a repeat destination), and out comes the shipping form - no messy forms. I think most UPS stores have this capability, but many don't bother. Also, they are diligent about sending a status email so I can track the package. Aside from the holidays, it's usually one of the same two guys in there and they are efficient, understand what to do with international addresses, and are kind and courteous. The few times there is a line, they always apologize for the wait and obviously try to be as speedy as possible. Overall, they act and operate like they WANT my business and appreciate it. That's why I keep coming back, forsaking all others (UPS Stores that is). read more

Love this UPS Store! The people are always so nice, friendly, and helpful. What a wonderful way they run their store! There's another store a little closer to me, but I drive the extra couple miles to come to this one... it's worth it! Thank you for the excellent customer service! Candice read more

DEVON AND THIS UPS STORE COULD BE STEALING YOUR AMAZON RETURNS: Went in and gave their employee, Devon, about $150 worth of Amazon returns and left before realizing I forgot to grab the return receipt. I've had an issue in the past where I drop off Amazon returns and they never get to Amazon so I usually make sure to get the return receipt. I called a few hours later and Devon was very short and snappy with me from the get go. I told her I forgot to ask for the return receipt and she told me there was no way I could get another one and that she wouldn't help whatsoever. I told her I needed it in case my returns never got to Amazon and she immediately jumped to asking if I was accusing "her and her employees of stealing." I wasn't but I said maybe I was since she was so quick to suggest it. She told me I should never come back to her store again. I drove in, spoke to another employee, asked to get a return receipt. Within 5 minutes he printed off a return receipt, I thanked him and went on my way. It was a pleasant experience. If it weren't for the other employee printing off the receipt for me, I would have had no way of proving I actually dropped off my returns and could be out $150 read more

I have been using the store regularly for the last two years, and a couple of minor issues that invariably come up in any business they quickly resolved to my satisfaction even if it wasn't their fault. They have always gone out of the way to help me get my packages shipped out regardless of the challenge. So glad to have Vic and the crew! read more

I hope this is just an off day but it is not the first time I've come here and they haven't been open when they say they will be. Don't post hours if you're not going to keep them! read more

This is the BEST UPS I have been to not only in Arizona but in any state I have lived. The staff is SO Nice and helpful. They always welcome you with a smile and take their time to make sure you get the best service. The manager is the best!!! Literally they try to get you in and out and everyone knows what they are doing. They deserve every good review they get! Thanks guys!!! 4 years and I have never had one issue (I go to UPS at least 1-2 a month). read more

UPS store at 16th Street and Glendale is great. The owner, Vic, is really nice and very helpful. I would go out of my way to go to this location. Highly recommend this UPS store!!!! read more

I just cancelled my box here and am actually sad to say goodbye. Used it for work, have used their copiers, and even notary. They were the friendliest, nicest, most helpful crew at any UPS store (or comparable) shop I've ever been to. If I wasn't moving HOURS away, I would still be here. Thanks for the great service guys! read more

This store has the friendliest staff I have ever encountered at a shipping store. They are very helpful with both copying and shipping. Prompt service. I am a high school teacher in the area. We are not able to print in color. This store goes up and beyond to help the local schools, both students and teachers alike. I am happy to give my business to this location. read more

This can be a slow or busy UPS Store. It is 9 AM on a Saturday right now and I just dropped off a package. Don, the man operating the front desk was dealing with another customer, my return, a phone call, and someone asking questions about packing materials. He multitasked like a boss, and I was out of there in under a minute. My experiences here are typically like this. They are very customer oriented, easy to deal with, and still get you in and out quickly. read more

Amazing store with a great staff. Always friendly and helpful. Yes, they have boxes available yo rent, copiers, fax available. Ups and usps drop. They will let you drop prepaid ups packages at no charge here last ups pickup 5:30 pm for ups. read more

Had a horrid experience at another UPS so I tried this one. Very nice. Enough staff so that I rarely wait. Lots of parking.

I do not understand why this store has such a high rating. I try to avoid this store at all cost. I had two bad experiences caused by the two older ladies that worked there around christmas 2020. Here's one of them.. I had a package that I just needed to drop off, it was in a box, sealed and already had a prepaid label. There was a drop off only table outside the store with a lady and her scanner. I tried to drop it off with her, but she immediately said just go inside without even asking what I had. It was peak season and there was a long line to go inside. As I was waiting in line, I watched her happily accept all the other drop offs from other customers. Thank you for that wonderful experience! read more

Vick (or Vic) is the nicest person ever! Always so friendly, helpful, and kind when I come in the store. Everyone that works here is extremely nice and awesome!!! Wish i could give 10 stars!!! read more

The BEST UPS store!!! The owner was so kind, understanding and helpful with a bad situation, and he really made it so easy! Turned a negative experience from another store into a very positive one! This is the best store in the valley, and I am so glad that I was able to find such excellent customer service! Very friendly, reliable, and courteous! 10/5 stars! Thank you!!! :) read more

Super friendly! Popped in to drop off a pre-paid package and was greeted, and helped right away despite it being busy. The guy working the counter juggled multiple customers with ease and was super nice. read more

I'm traveling so I yelped the nearest UPS store and saw that this store had the best reviews. They deserve it! The manager Vic was professional funny and efficient. He took care of my 5 packages quickly -even let me know when there was a cheaper shipping option. This is a happy, busy store with great service. read more

Very polite and helpful gentlemen working the day I visited. I only needed to make copies but was there long enough to see how well they worked together and provided assistance to at least a dozen people quickly and efficiently. I also picked up a cute anniversary card! read more

Vic and Tony are the very best. Totally professional, helpful and they get the job done! I was trying to ship a glass art sculpture without breakage. They packed & shipped it successfully! When safety and security counts, these are your guys! read more

This is the best UPS store in the valley, there is a new service staff member , he's great . SMILE THERE ON THE FRONT LINES HELPING YOU. That team is awesome. Thank you UPS. Having a great team there. read more