If I could give zero stars I would. From the very beginning there was incompetence, and or poor training, leading to unprofessional and unacceptable handling of my account and mail. I tried to use the online notary several times to get the account authorized in the beginning, and each time I waited a long time, and no one ever became available. I then went and got the paperwork notarized in person and submitted it. It was only supposed to take 2 to 3 business days for acceptance. After I believe five days, I finally messaged to find out what the delay was and my account was approved the next day. A piece of mail, a significant check, arrived at Anytime Mailbox and I requested that it be held so I could pick it up. I then received a message saying that they had already mailed it by accident and tagged it with "my bad" instead of "I'm sorry". Very unprofessional. Photo attached. That item became lost in the mail, and I had to request a new check be sent, and I've only just received that new check from the original company after over two months from when I should have received it. While, I can't hold Anytime responsible for the Postal Service losing mail. My guess is that it was probably miss-handled in someway since all of my experiences with the company have been unprofessional and incompetent. I then got another piece of mail, another check at Anytime and requested several times that it be deposited. I even called into the location and spoke to someone and requested it be deposited. I was told that they had sent me a message, but I never received any kind of message, and there was no place to find messages on my dashboard within my account. At least not that I could find. I then asked that it be sent in the mail. I made this request with great apprehension since they had lost my previous one, but I felt like I had no choice since they were not following through on depositing the check as I requested, again several times. Even though part of the service The advertise is that they will deposit checks. That's why I signed up with them. They finally sent the check after several several weeks of practically having to beg them to take action. I finally closed the account due to the unprofessionalism, and/or lack of training and/or incompetence. read more

Biltmore Mailboxes Plus - The response I got from their employee. - Shipping Centers Near Me - Phoenix, Arizona

Great service and friendly people affordable prices for mailboxes Full range of shipping options read more

Ignore bad reviews because this place has a great staff and is consistently reliable. I was genuinely shocked seeing any 1 star reviews because we've been customers for 3 years now and never had one issue. Ps. You will never ever wait 15-20 minutes in "line." The cost for PO Box services is very affordable and comparable to other places. Highly recommend this location to anyone in the area needing reliable PO Box services. The post office on 20th st is a nightmare and Biltmore Mailboxes has been a blessing. read more

This place is trash! They are lazy and SLOW!!! You'll be waiting in line for 15-20 minutes for the rude, and worthless employees to complete the simplest tasks. They are entirely too expensive to be a below average store. I watched the staff mistreat customers, on more than one occasion. When I mentioned it do them, they bad mouth the customer to justify why they were treating the customers in that way. They will regularly LOSE YOUR MAIL! I've had so many packages lost or undelivered. The staff had no idea what happened to them and they had no interest in trying to locate them. Please do yourself a favor and DO NOT get a PO Box here. I promise you, they are NOT worth the headache. read more

Very nice guys at this shop. Came in to get something notarized and -- shocker -- they actually had someone there that does notary (unlike all of the Fedex and UPS locations that claim they can do notary). Came in, paid a couple bucks and went home. Piece of cake. read more

Awesome customer service. They send packages, receive mail, answer their phone promptly and have Covid measures in place. When they change their hours, they notify you. read more

I use this location frequently for all my shipping needs. They can access UPS, Fed X or USPS, whichever is best for the parcel. They know what they are doing and always provide fast courteous service. They can help you box and ship anything. This is one of the best small businesses I have ever had the pleasure of dealing with over many years. read more

Bobby was SO helpful and patient with me as we found a reasonable solution to returning an item to the UK. I will definitely be back. Thank you so much! You made a stressful situation much better for me. read more

Love this place. Always get great personalized service. Makes me feel like I live in a small town when I walk in. They always know who I am and are friendly and helpful. Great young staff with lots of knowledge and patience!! read more

This place I used for years up until TODAY !!!! They chose a box to mail my lamp shade off and it ended up costing me 75 DOLLARS to mail it. The damn lamp shade only cost me twenty dollars !!! The guy kept telling me he has other customers to wait on , while I spent SIX hours on the phone trying to get to the bottom of this. This place is dishonest and rude and I am never going back. They just lost a whole lot of business. read more

SUPER DUPER EXPENSIVE. There is no way I would spend what they are asking for when there are so many UPS stores and other places to get a mailbox. read more

Super friendly staff and excellent prices! I even shredded some old bills and pay stubs while I was there!!!

Biltmore Mailboxes is under new management and they have made some great changes. I've been a box holder there for over a year and like the upgrades. They have added "real time" mailing (they text me a photo of my mail that arrives and I can choose for them to throw it away or keep it) and they now sell more gift items. They are always friendly. I mail a lot of packages out of state as I live in two states and they always pack them securely and mail them quickly. read more