In and out. Convenient location and it's huge. The staff were friendly. Took care of all of my…read moreneeds.

I am a post office fanatic. Never been to a post office I didn't like. This one is no exception…read more The staff are always kind and efficient, and it's always clean with ample parking. I do postcrossing and have lots of pen pals so I come here occasionally to send packages or restock on stamps. They've got stamps I can't even get online! And they're so chill and nonchalant about it like it's not the most amazing thing ever. Love this post office

Hey Mr Postman look and see, if there's a letter, a letter for me?…read more Thank you for delivering my beautiful titanium diamond ring on time without fuss. My mail carrier knows me. Knows my weird address in the foothills. Never gets lost. Never breaks anything. If I have a choice it is The United States Postal Service first, Brown second, Fed-Up third.

Dismissive service at best. They do not have any respect for anyone's time. They understaff and do…read morenot care.

Rachelle was an absolute angel! I was having a really tough day and came in needing help with…read moresomething that felt overwhelming. She went above and beyond to help me and was incredibly patient, kind, and compassionate throughout the whole experience. Her kindness truly made a difference in my day. Thank you, Rachelle, for being such a wonderful person and making a difficult moment a little easier!

I guess they pick and choose who they want to help out each day??…read moreFinally managed the time to get off in time to make it to the passport walk in from 10-11( appointments booked 6 weeks out, like we all don't work 9-5 jobs) I walk in at 10:35 to find out "he doesn't have enough time" to get it done today... horrible customer service and just rude.. avoid this place if you can!!

The service here is always superb. The agents are friendly and very helpful and their hours are…read moreconvenient. I will drive out of the way for this post office.

This review is for the post office only. What I love most is their hours! Weekend hours for the…read morepost office are fantastic for us office dwellers! Had to drop off a return, but can't get away from the office in time to get to the post office so it was super helpful that Terrence Hallmark post office was open on Sunday.

I haven't had any issues with the staff or the post office at this location. They have very helpful…read moreand kind. I am thankful for the location so I don't have to go to the other post office with a 20 person line that is much slower. Here I can look at items to buy. Honestly, if your hair isn't on fire when you come in to this store, you will have a good experience. I have always gotten my questions answered and found what I needed.

The attitude from the cashier was atrocious. My daughter and I came to look at their ornament…read morecollection. We always buy the annual Barbie and the mail truck. I asked about if they had a post office vehicle ornament this year, and was absolutely shamed for it "I've worked for 10 years here and have never seen a mail truck or post office themed" so I showed her the one I bought from this location last year and the year before for my husband. It's in the "on the road collection" to which she responded with ALL the sass "well, we obviously don't have it and I've never seen it". As someone who collects hallmark ornaments and drove 3 hours to come to this store and waited an hour for it to open (which it opened 7 minutes past the time on the door) this experience was so disheartening. Was she busy? No, we were the only customers in the store, but was she running around the store like her mortgage was late? Yes. She stated she called the owner who told her "she's never seen one ever". Like it was her mission during my visit to discredit me. I tried to save the visit by asking if they had lighthouse ornaments. My grandma is who I collected these hallmark ornaments with. But she passed this year and it would be so cute if Hallmark released a lighthouse ornament this year. To which she said " I don't think Hallmark designs the ornaments around your life events". Gross. We left the Barbie ornament and will order online.

This is the worst post office in the country. The staff clearly hate their jobs (when you're…read moreactually able to interact with them), the counter closes earlier than any other post office I know of in phoenix (4:30 on weekdays, but last pickup is 5:00??), and the self-service options are always broken or out of service! I've actually had an attendant come out the door and YELL at me for freeing up the jammed drop box. Oh, I'm sorry -- that was YOUR job and you weren't doing it! I've seen staff empty out the same bin into a collection cart while tossing in boxes and muttering insane SON OF SAM things like "stupid people. What's wrong with people? Ugh!" Things *I* say, but mostly about the STAFF AT THIS POST OFFICE! Today I drove all the way over to ship packages with pre-paid postage knowing the staff wouldn't be present but the self-service box would likely be jammed... didn't even get that far! The ship station was out of printer paper and couldn't print ANY labels. I've seen them without receipt paper before, but this time it was the shipping labels and stamps! Wtf. They literally want to do the least, and they won't even let automation step in by letting customers do their job. I've had no less than 4 cases opened with USPS HQ where they've had to investigate the dumbest problems, and only THEN were they resolved. A missing green card, mail holds that never ended, other lost packages that show up after an agent had to research. Never drive to this post office if you need to ship something with a deadline.

Former PSE here that worked at this station:…read more The problem with this place is management. Management doesn't care about ypu, your parcels or mail. They'll make fun of you in the back, and wait forever to hopefully make you go away. There is no enticement for anyone to do extra work for customers, and pride is all but ignored here. Just go to another place, pull your poboxes (where mail is stolen from, I have seen it), and don't give them your service.

I love this Post Office. Anytime I send anything out here, the line is short, the service is…read moreexcellent (shout out to Pat), and its in a beautiful historic building. Whats not to like. Currently, parking on Filmore has free street parking. Then, it's a straight walk to the Post Office.

While I have visited the historic US Post Office Downtown on many occasions, the building is unique…read moreas it is also home to Arizona State University's Downtown Campus at the same time. I will review both at the same time along with the surrounding area. First, U.S. Post Office itself also known as the "Federal Building-U.S. Post Office" was built in the 1930s and was intentionally designed in the Spanish Colonial Revival style. It was added to the National Register of Historic Places in 1983. I find all of the staff who have helped me at the post office portion of the building on the first floor have been very friendly and helpful though there is often a queue during the day. The line usually goes fast, and the post office area is kept rather clean. When Arizona State University opened the Downtown Phoenix Campus in 2006, ASU took over the upper floor, basement level, and part of the first floor. ASU has the Student Center @ the Post Office on the first floor and then additional offices and conference rooms on all three levels. I have spent a lot of time on the upper floor where the Dean of Students office is as well as offices for Counseling Services, Student Connection & Community, Student Accessibility & Inclusive Learning Services, TRIO programs, ASU Police, Human Resources, and Career Services. On the first floor is the Student Center @ the Post Office (including the Undergraduate Student Government offices for and Changemaker Central) along with Facilities Management. On the basement is a space for ASU clubs and organizations, the Program & Activities Board offices, classrooms, and additional ASU academic services and offices. While the building is open from 8 AM to 9 PM on weekdays when classes are in session and 8 AM to 5 PM during breaks including the Summer. ASU offices are closed during weekends and university holidays. The only negative to the U.S. Post Office building is the challenge with security as there seem to have been a number of situations nearby right outside the north side of the building or even in the Civic Space Park on the south side of the building. Otherwise, the safety within the building is just fine, and the students, faculty, and staff at ASU still frequent the building. With a long history already between the post office itself and now ASU being there, I look forward to seeing what comes up next in the historic building!

Still same ole same ole. We pay for a POB but have to wait in line to pick up our mail. No storage…read morelockers are ever used it seems so what's the point of having them. This place has lost 3 of my packages and said well we don't know where here at check your POB. My box only had a slip and they still couldn't find them. Also the lines get long because people don't realize. ONLY Thursdays is walk in for passports. And the line is on the right for passports not the left.

Horrible staff, has no product out, everyone seems angry and hate their jobs bad atmosphere to be atread more

Never been to this post office before, but I had no choice as it's the closest one near work…read more Popped in during lunch to send off a little surprise to a good friend on the East Coast. There's a little gas station that's closer to me, but the USPS drop off inside didn't have the small priority boxes. This is a pretty large post office. There are tons of P.O. boxes. They did have self-service machine where you can handle most transactions yourself, but I was disappointed that the send package option was not currently working. That's pretty much the only reason I dropped a star. Rich seemed to be the only employee working the counter at the time, but he was quick and got us out in no time. There were 5 of us in line. When it was my turn, he asked the usual questions about the box I was mailing (any liquids perishables, etc.) and then asked if I wanted to purchase a book of stamps. I politely declined but was curious to know how much a single stamp is nowadays (I haven't sent snail mail in a loooooong time)!! He said the current rate is $.78 per stamp and that there's talk about the price hiking up to ninety-something cents in the future. Yikes!!! I remember when they were a quarter each!! My, how times have changed... Anyway, I'd definitely return to this Scottsdale location. There's a good size parking lot outside although I can imagine it getting packed during the holidays. 4 solid stars!

If you have a problem go in because you'll never be able to get a representative on the phone. Get…read morethere before they close because sometimes they are rude and won't help you. Also bring your own tape or you will have to purchase tape to use

This location desperately needs to hire more help. The line is always 20+ people out the door,…read moreparcel bins overflowing, self dropoff jammed full, countertops so full you can't fit anymore boxes. This location is so poorly managed and it's been this way for too long. I feel horrible for the people who have to work in these conditions.

So much better. I love the European lady. All employees are better than past. I have always dreaded…read moremy monthly trip here, but it's improved dramatically. And finally, a new parking lot!