I haven't had any issues with the staff or the post office at this location. They have very helpful and kind. I am thankful for the location so I don't have to go to the other post office with a 20 person line that is much slower. Here I can look at items to buy. Honestly, if your hair isn't on fire when you come in to this store, you will have a good experience. I have always gotten my questions answered and found what I needed. read more

The attitude from the cashier was atrocious. My daughter and I came to look at their ornament collection. We always buy the annual Barbie and the mail truck. I asked about if they had a post office vehicle ornament this year, and was absolutely shamed for it "I've worked for 10 years here and have never seen a mail truck or post office themed" so I showed her the one I bought from this location last year and the year before for my husband. It's in the "on the road collection" to which she responded with ALL the sass "well, we obviously don't have it and I've never seen it". As someone who collects hallmark ornaments and drove 3 hours to come to this store and waited an hour for it to open (which it opened 7 minutes past the time on the door) this experience was so disheartening. Was she busy? No, we were the only customers in the store, but was she running around the store like her mortgage was late? Yes. She stated she called the owner who told her "she's never seen one ever". Like it was her mission during my visit to discredit me. I tried to save the visit by asking if they had lighthouse ornaments. My grandma is who I collected these hallmark ornaments with. But she passed this year and it would be so cute if Hallmark released a lighthouse ornament this year. To which she said " I don't think Hallmark designs the ornaments around your life events". Gross. We left the Barbie ornament and will order online. read more

Lately, service at this store has not been the best. Hallmark really needs to stop sending coupons if they are going to be so hard to use. Associates are not accommodating whatsoever and do not know how to run coupons. Very frustrating experience and customers are not valued. read more

The ladies in the store have always gone above and beyond, they're so kind and helpful. They have nothing to do with this situation at the postal service You could blame our government for that ! the government took over all of these substations, and they now have to charge more, not that they want to, but you can blame the current administration for the situation at the substations! Please remember that they have to pay rent utilities staffing, and they do this all for the convenience of their customers . read more

Dropped off 2 checks to be mailed. Both were 1 week before they were due. Business never received them. Went back to find out if they fell on the floor or forgotten. Was told no. Will only trust the post office instead of a middle man. read more

I like this place, come here often. I find the staff to be very nice, helpful and downright hilarious sometimes. I think the post office in the back is a great thing, means I don't have to go to the big post office. If you pay a few cents more, in my opinion, it's worth it. It beats standing in line at the post office. I like the staff in the post office as well. Friendly and helpful. I will continue to come here, often. read more

This Hallmark store has always been a United States Post Office. In fact, for over 20 years! Apparently, it lost its status and is no longer an agency of the USPS. So when you buy stamps or post packages, the prices are inflated - whereas you think you are at the US Post Office! For a book of stamps, they charge $0.90 when the current rate is $0.78. They never tell you, and they lead you to believe that they are a full-fledged post office. This is a deceptive practice that needs to be called out. I will no longer be going here - for anything. read more

The shop is quaint and clean but my complaint is the female worker at the post office in the back, she is RUDE as hell, I'm just trying to mail some stuff off and she acts like I'M the inconvenience, I also wanted to get a shipping label printed out so I could mail another package out after getting a box and She had an attitude, I just thought I would get it while I was there, How was I supposed to know An Item I listed on Ebay would sell WHILE I'm waiting in line there. Seriously they need to fire her, There are better people out there. read more

Very rude older employee works at the postal counter. Also, they don't have signs telling you where to line up to get postal service. I think these people are disgruntled postal employees who couldn't cut it at the top postal level. Very bitter. read more

I placed an online order this morning before the shop opened. According to the online directions the order would be ready within 3 hours (I assumed 3 hours after they open) and they had 3 of the item I wanted. It is a highly sought after item so I was excited to find it. 5 hours after they opened, I called to inquire about my order. The person I spoke to said she had no idea what I was talking about so I offered her the order number. She rudely said that she couldn't find the order so an order number would do no good and to call back and talk to a manager. When I called back the manager was gone. The person I spoke to said the items I wanted were no longer available most likely because they were sold that day. My credit card has been charged and as of this writing, I have not received a credit. I will never shop here! Terrible customer service! read more

My daughter went into "Karen's" on two occasions within the last week and was treated rudely by staff members. She was admonished for bringing the wrong envelop to the post office services and again for attempting to use change for paying for envelops. She had her receipt thrown at her. When I went in to confront the store manager, I was met by an employee not wearing PPE. Based on other reviews, this place is completely out of touch with the community and needs to move on to a business that does not involve serving the public. Unless, you enjoy being treated like a scolded child, I would avoid this one read more

REVIEWING THE USPS: I haven't actually shopped the Hallmark store but I have to walk through it to get to the post office located in the back. The store is quaint with lots of cute stuff though! I wanted to review the post office inside because it is hands down my favorite post office ever! And I've done a ridiculous amount of shipping the last 5+ years. In the past, when I've gone to other usps locations, the staff has been a mix of friendly or not so friendly. I've experienced outright rudeness & being spoken to like in an idiot. It used to cause me a lot of anxiety, not to mention the long lines if you happen to go at the wrong time. Because this is a small branch, inside a small store, it's NEVER been busy. The most people I've ever had in line in front of me was 2, with 2 postal workers keeping things moving. The best part though is EVERY postal worker there is beyond friendly! I've often wondered where they find these people because they all seem to be similar souls (soft-spoken, calm, pleasant). They're efficient, but not frantic, they're friendly but not intrusive! I genuinely look forward to shipping things now thanks to them! read more

This place is dangerous! Every time I come in for just one little thing or to drop something off at the post office I come across something I suddenly need! :) Staff is always friendly and helpful to me whether it be the postal end of the store or those in charge of all the other goodies. I find they are the perfect place to pick up little things -- a small appreciation token or just a theme item to add to someone's collection. Prices are not unreasonable and I have come home with multiple sale items. It's a great place for Christmas stocking stuffers and I have found unique Christmas cards. The post office section is small and if there is a line (especially during Covid) I notice many do not keep their distance. I've just wandered around until there are fewer people. read more

Employee without mask repeatedly coughing and sneezing while business is open and occupied with customers. This is negligence and a clear lack of care for the health and wellness of their customers and employees. Will never visit this store again. read more

My wife has been shopping here for several years. She won't as of now, due to extremely poor customer service. She was getting a Military discount. Please keep in mind she/ we would drop a couple bones each visit. They took a portion of the discount back and embarrassed her while paying. A behind the counter on Sun is extremely rude unless she's talking about her tent vacation in CA on the beach. Bad service doesn't deserve my money. We started purchasing from Hallmark.com read more

Love the USPS counter at this shop & I always find some extra items I have to buy because the gifts are all too cute!

Sadly- a little over a week before Christmas and not only do they "close" at 8pm with no extended hours but lock the door at 7:55pm when two people were ready to go into the store- one being me. Really?? The other woman and myself stood there in disbelief and discussed this for a minute.and then parted ways. I wondered why this store doesn't appear to have happy employees. I live close by and have observed a few times less then friendly behavior. Because of its location and proximity I will frequent again because I love Hallmark- and having a post office inside is helpful as well but better be there in line before 4:55pm. I just hope the owner thinks about extended hours during the holidays and spreading some joy throughout the year with a welcoming smile. read more

Beautiful store. Actually just went to ship a package. The gentlemen at the post office desk was extremely friendly and helpful. Usually dread going to the post office but not anymore! Will be coming here from now on without a doubt. So glad that I found this place!! read more

I've lived around the corner from this shop since 1995 and frequented it many, many times. It's now actually "Karen's Hallmark," I think. Linda sold it. It's just your basic Hallmark store --- lots of cards and small gifts with seemingly-friendly service. HOWEVER, if you want to experience a Dr. Jeckyl/Mr. Hyde moment, just try to do a return. I purchased 4 boxes of holiday cards this year. I intentionally purchased more than I'd need because the "nice lady" behind the counter said I could return any that were unopened/unused. Lo and behold, the "nice lady" was nowhere to be found when, after the holidays I tried to return an unopened/unused box. Instead, Mrs. Hyde behind the counter said she would "talk to the employee" to let her know what the store policy was. She also pointed to an obscure sign off to the side behind the registers that says "No returns after 30 days." With all the other stuff they put at the bottom of their receipts, you'd think that would be a better place to put it. Or that maybe their employees could say that when they're SPECIFICALLY ASKED ABOUT A RETURN!!! Duh. This experience was a perfect example of a small business NOT owning up to its own mistake. Shame on you, Karen's Hallmark! It's a lot easier to KEEP a customer than to GAIN one. For me, it's not about the expense. It's about doing what's right when you make a mistake. To the store owner, over a silly $20 purchase, you've lost my business... 2013 UPDATE: Now in a sparkly new location. Proof that you CAN put a pig in a suit... read more

I just had the pleasure of using this store 3 rd st & bell Karens Hallmark location. The ladies were so very helpful not to mention being kind. I had seen a card on Hallmark email, it was a card for my grandson. It was an order online card, which I did not know. THEY apologized for not having the card.!!!! I had visited a store way north Scottsdale; this was way out of my area. Glendale and 51 hwy. This is now my go to store. Thank you Ladies read more

Very cute store. Nancy was helpful but Dianna was snotty. I drove out of my way to go to a "Hallmark" store looking for Halloween tissue paper. I signed into hallmark.com to find a store & it asked me to register to get a $5 coupon of participating Gold Crown Hallmark store. So I did. Dianna said I couldn't use it because they weren't participating products. I read the coupon she had just read & it specifically said participating Gold Crown "store" not "products". Nancy chimed to help Dianna & said they can't use coupons on products I didn't purchase. I asked them to try it. Dianna said she would but it wouldn't work. It worked. They gave me my bag & didn't say thank you or anything. I won't go out of my way to go back. I'll go to the mall & deal the holiday traffic instead. read more

I love everything about this store! All the staff know me by name which really makes me feel special. An extra shout out to Deb. She's the best!! She has helped me so much over the years figure out my keepsake ornament order as well as countless gifts. I also love how products are beautifully displayed. Can always find a last minute gift. Covid protocol is carefully followed. There's a USPS contract station in the back which saves time over the regular post office locations. Thank you to everyone there helping to make this store my Hallmark. read more

The woman that they have in the back for the post office section is super sweet. I was kind of hesitant to go to this post office due to the reviews. However, it was the complete opposite from the reviews. They took care of me quickly and answered every question that I had thoroughly. read more

Mostly deal with the post office section, but seems to be a trend they are very rude, with condescension to spare, as expected based on reviews. But hey it's 2020, the idea of being civilized, treating people well, proving stellar customer service, well that's just too old fashioned I guess. read more

KAREN is NOT friendly. She is rude to customers and hires HORRIBLE managers. Today she complained about me taping over my labels and that if she has to scan it more than once then it's not worth their time to try and scan it again! Hello!? There's no line and it's empty and your lazy ass is refusing to scan my labels because your scanner sucks ass. Time before they wouldn't give me a FREE priority mail envelope because I didn't buy the postage through them. They said they get no money when i buy my postage online. They do NOT want to help anyone dropping off packages. Maybe they shouldn't open a USPS if they can't handle it? Karen, the owner is a rude lady. read more

I came in this Sunday after having been here once and having a great experience. After asking Mike 3 desperate times for two different size mail bags he stomped off like a child rolling his eyes at me and my other half. It made me feel very frustrated and upset. I then went to the register to pay were the other helper apologized and informed me the Manager/Owner is not in. I let her know I will make sure to tell her of the horrible customer service I experienced. I also decided to put back $100.00 worth of items and not make another purchase due to the treatment I received. I'm not asking for a red carpet just common courtesy. I can gladly spend my hard warned money elsewhere. read more

Karen's Hallmark Shop - Cards & Stationery Near Me - Phoenix, Arizona

If I could give 0 stars I would. I have gone to the USPS several times and have been treated horribly on each occasion. My boyfriend has gone to this location several times and has had a wonderful experience which leads me to believe the man working may have an issue with women. If you are a woman in need of the USPS, go anywhere but here. read more

I had the WORST customer service at this store. The salesperson, Debbie was so rude. I was literally speechless at her attitude and that she talked to me (a customer) the way that she did. She made fun of a foreign customer right before me as well because he didn't know to grab envelopes. She snickered and muttered under breath after another employee had to take over my transaction. I will NEVER shop in that store again. Completely disgusted! read more

Tried to save a trip to the post office by stopping in to drop off priority mail packages for which I had already printed and paid for the postage. Line of probably 8-10 people. Not physically distanced at all. Literally standing a foot apart in line in this tiny, crowded, unventilated store. During COVID with our cases spiking, this is a no-go! Didn't want or need to spend much time in store as I was only dropping off my packages. They have no designated spot to place prepaid packages. Was rudely yelled at by the male employee when I asked where I could place my packages for drop off. And told to wait. No way I was going to spend a second longer than necessary in that place! Told him I would take my packages to the Post Office instead. The USPS in Rose Garden Lane has a drop off slot that can handle packages as well as a machine where postage can be purchased. It was less crowded, better ventilated and social/physical distancing compliant. All around a much better experience than this place! Karen's Hallmark is within walking distance of my home, but after my experience today I will choose to avoid going there at all costs! read more

So I was right... Verla never shipped my package and probably stole my iPhone I was returning to AT&T. I am WARNING EVERYONE not to drop off your box there unless you want this evil woman taking from you. I will be proceeding with what I can do to fix this situation. read more

I went to Karen's to support a small business. The lady at the register was extremely rude. I understand that times are tough right now but rude behavior is never acceptable. read more

I come here basically every week to drop off packages for Poshmark, and the staff is super nice to me everytime. I'm not sure why there are such bad reviews for this place, because there is most often no line at all, sometimes 2 people in front of me at most. They are even open on Sundays and holidays (I think?) for me to deliver packages to them. They are super efficient and nice. read more

This Hallmark store was very busy. I just went into get a card. The employee was very friendly. Being a small business owner like a few other individuals I know isn't easy. She provided great customer service. The store was very clean and decorated with good style. She offered me the rewards program and it was quite considerate of her to do that. Only area of opportunity is to have one other employee on hand. Just a suggestion. Overall a positive experience at this Hallmark store. Great selection of cards and gifts!!! Keep up the hard work. Thank you for a positive shopping experience. read more

My husband and son went in today to pick out a Jim Shore Santa figurine for me. He asked the lady with the long gray hair (who was not currently helping anyone) for some help. She treated them like she couldn't be bothered with them and she was incredibly short and rude to my husband when he started asking questions about the figurines in the case. She blew his questions off and told him to just come find her when he knew what they wanted. When my husband and son picked one from the case that they wanted to take a closer look at, They asked her to come over to show them when she had a chance. When she came over, they told her they would like to see the one in the back, so she rolled her eyes and said "of course you do". My husband and son picked out 2 items and spend over $100 but this will be the last time this location gets a dime from my family. With all the horrible reviews I honestly can't even believe they are still open. Im ashamed to have recommended this place to anyone and I certainly won't make that mistake again. read more

I completely agree with the other comments. I am not familiar with Mike but there is a women who I have to interact with every time I have to mail an ebay package and she is just terrible. I will update this post once I find out her name. Overall terrible customer service in the post office portion of the store. read more

I think you really gave to work at being an ambivalent Hallmark store. If they gave stars for negative service experience this store would get top marks. No greeting, staff interested in gossiping with each other rather than assisting customers; silent money/ merchandise exchange transaction. No holiday goodness here. I'll drive to find another Hallmark store. read more

Hilarious when I came to leave this review the store had 1 and half stars, I'm just puzzled how they managed to get that extra half. Walk into this greetings store... but do not expect to be greeted. This is the most inhospitable store I've ever been in, talk about "Christmas spirit." My father and I were waiting in line for 10 minutes and were looked at, never acknowledged and were walked away from 4 different times from two different people. When we reached out to let them know we were ready the response we got was "well I was helping him"..... a guy who walked into the store after we had been waiting in line...... ya never coming here again. read more

Agree with others that Mike is a rude man and probably should be fired. However, my experience with every other aspect of the store and employees has been excellent. They have answered my questions politely and promptly. The post office clerk has also been very polite and friendly...I use this post office about 1 or 2 times a week. I have never had any issues with any of the packages I send. Very pleased with this location and I recommend it to all of my friends and family. read more

I hardly ever write reviews but I felt like I had to after my most recent encounter with this Hallmark store. I have never been in a bad Hallmark until this one!! The lady in the post office section of the store is very rude and has forgotten how to smile!!!! I kept trying to be nice but nothing changed her rudeness to the person in front of me or myself!! Get rid of her and anyone else that treats people like that!!! I would rather stand in line at the post office than go into that store again! The Hallmark store at Desert Ridge is a much better example of how people should be treated. read more

I d like to start off by saying that this used to be a great Hallmark for mailing packages until they hired this gentleman named Mike who runs the back mailing office. I hardly ever write bad reviews on a place unless I feel there was a major problem that needed addressing. This Mike person running the back is probably the rudest individual I have ever come across. I had a problem with the pricing of my package. He overcharged me by almost $70! I thought this was way overpriced so I went home and hopped onto the USPS website, plugged in all the dimensions, weight, height, length, etc right from the receipt Mike had given me... It came out to a mere $39 and change!!! That's a huge difference! I went back immediately and I asked to speak to his supervisor and he told me she doesn' t like to be bothered, she wasn't there, she's never there lol ??? So he was basically telling me he could just do what he wanted back there? Tell the customers to get out when he doesn't want to step up and handle the situation. I'm sorry but this person running the mail counter does not know the prices of packages and is more than likely overcharging customers on a regular basis. I went back there and tried to discuss it with him in a calm manner and he started getting very huffy with me and then told me to leave. COME ON KAREN YOU HAVE MORE BRAINS THAN TO HIRE SOMEONE LIKE THIS! Very disappointed in this hallmark and will not be returning. I will also have to tell everyone I know not to go here as well. Maybe Mike should go be a Walmart greeter. At least he can't screw anything up in that position. It won't even let me give no stars, disappointed beyond belief! read more