A big shout for Jessica at Phoenix bulk mailing unit. She literally talk me off the ceiling and made my day so much better. Excellent customer service. She's a keeper. read more

In and out. Convenient location and it's huge. The staff were friendly. Took care of all of my needs.

I am a post office fanatic. Never been to a post office I didn't like. This one is no exception. The staff are always kind and efficient, and it's always clean with ample parking. I do postcrossing and have lots of pen pals so I come here occasionally to send packages or restock on stamps. They've got stamps I can't even get online! And they're so chill and nonchalant about it like it's not the most amazing thing ever. Love this post office read more

I don't think this post office is open late anymore. It was nice while it lasted. There is by appointment only passport service here so that's a plus. read more

This isn't my local post office but it is the one up the street from the job. Every now and again, I take things over here if I am leaving directly from work. One may think, all post offices are the same and perhaps that is true. This one is larger than the one near my house and it has far more PO boxes available than we do at mine. It does get backed upnfrom time to time but this day, I headed in about quarter to 5 and decided to use the machine to prep my envelope. Free and clear of any people, outside of where the Post Masters counters are located. That is a plus for sure because if it happens to get congested it isn't like we're all sardined in... So, I was able to take action on my own. However, I wanted it to go out asap and thus decided to head in. Granted, as I mentioned, it was end of day and each Postal employee was likely finishing up end of day things. I understood this. Upon reaching the counter I handed it off and much to my surprise he offered me a receipt to prove it was actually passed off. Thisbwas something he did on his own and I was absolutely thrilled. It reminded me of another time I came in toward the end of their day with a massive mailing and the postal agent showed no sign of irritation or annoyance and in my opinion went above and beyond providing me with documentation proving my items were mailed. I feel it important to recognize these individuals because they prove that certain stigmas or ideas often squaked about as it comes to government workers is simply not true. I perceive each of them as valuable and trusted members of our mail and community and feel it significant to utilize the postal service as much as possible. Thank you all, for your service read more

had a horrible experience with an employee named Terry. As I was waiting in line, I was answering a text message from Work and the lady yelled at me so I can move on. When I approach her, she gave me an attitude and told me that I was taking too long and furthermore, she put me with a different agent that she was gonna not gonna take me. I had a horrible experience with this older lady. She shouldn't be working there at Customer Service if she's gonna have an attitude. read more

Quick service. I walked in and there was only one person being waiting on and one Postal worker that was available. The wait time was short. I was called up to the counter and the worker was very friendly and kind. We shared some laughs while she was checking me out for the packages I was dropping off. I was in and out of there like a flash. read more

Yay - a post office open on Saturday to mail Christmas/holiday packages + buy Christmas stamps. Open til 5 pm on Sat & 9:30 pm during the week! read more

Diamond had a horrible attitude and her customer service skills are lacking. She is also not professional in her appearance! She didn't know how to complete a simple ask and when her co-worker tried to help her she got attitude with her. She got frustrated with me because I was trying to tell her that what I was asking her to do was not that hard and she should listen to her co-worker. Instead of doing that, after 30 minutes of unsuccessful attempts, she said she refused to help me anymore and walked away! When her co-worker took over and completed it in 3 minutes, she berated her in front of a long line of people! She should be fired!! read more

Positive helpful employees. Always great service., Every time I need assistance .. They have nice adult friendly ppl to assist you.

The post office can't go away. Seriously! I send pen pal letters every month. 32 of them. I can't email these folks. I need snail mail. So thank you for being open. Thank you for helping me get the right postage. And new stamps for May and June. Please stay open. read more

This morning I had came in to do my passport application . I came prepared with everything I needed and as I encounter a very rude employee by the name of Terry (older dirty puffy blonde hair lady) . She was being very difficult telling me what I needed to fill out and handing me several papers , I was confused on what exactly she needed from me and sent me back to the line. I went back to ask her what exactly she needed me to fill out and became furious for asking and started belittling me and yelling at me in front of everyone in line. I felt so embarrassed and confused and just gathered all my stuff to leave and in the process of me leaving she called me back and grab the paper from me and shoved the document in my face and talking to me like I was a child . I told her she did not have to be rude. She then snapped and said "WHAT DID YOU SAY" and I proceeded to tell her again she did not have to be rude . She told me to take my stuff and leave. She also made a comment "THIS IS WHAT I COME BACK FROM VACATION TO". Completely belittled, yelled and embarrassed me. All I wanted was to get my passport application. read more

This location was way better organized then the other location on Buckeyewhich was so disorganized, went in to re apply for my passport that they lost during Covid. read more

I made an appointment to get my passport done here and I'm happy I did. I arrived early and they took me right on time. Tyffani was so helpful and made me feel confident that after all the annoying paperwork, things were going to work out just fine. Their line can be a little long but they seem to manage it well. They have self serve kiosks and a large parking lot so it's about as convenient as the post office can ever be. read more

JACK aka Post Office Jack is the epitome of a hard working American who dresses well, speaks kindly and treats others with empathy and respect. My husband and I have driven to Buckeye and Clarkdale to get new passports and both places were unable to help us. We showed up at 8:45am to the Van Buren USPS location and met Jack with a smile and warm personality. He was able to assist us and get my infant son a passport & myself an updated passport with ease and literally made our day!!! Thank you, Jack! We need more people like you in the world :) read more

Service is always quick and easy at this location! Employees are always helpful and are quick and efficient when busy.

Woohoo! As good as it gets! And, yes, I'm talking about a US Post Office. The Van Buren Street US Post Office will have you in and out lickety-split and I guarantee leaving with a smile on your face! I'm fortunate that this Post Office happens to be in my neighborhood, but I'd seriously drive out of my way to receive awesome customer service and avoid the inevitable lines and headache at other locations. The employees at this location are always so friendly, which makes it actually enjoyable to visit the Post Office! All of the employees seem to enjoy and take pride in their work, which shows in their interactions with the customers. The other day Terry saw my ASU card and said, "Go Devils!" I didn't hear her and thought there was something wrong with my card so I mumbled, "Huh?" Then she smiled and gave me the Sun Devil Pitchfork hand sign - how awesome is that?! 10 Reasons this Location is the Best 0. They have Harry Potter Forever Stamps! (okay, just a bonus reason) 1. Ample parking spaces 2. Friendly greeter who always says, "Have a nice day!" 3. Fully stocked mailing supplies and good selection of greeting cards 4. Extended hours: Mon-Fri 8:00am - 9:30pm; Sat 10:00am - 5:00pm 5. Knowledgeable employees help customers save money 6. Multiple customer service lanes means short wait times even with long lines! 7. Employees are friendly and seem to enjoy providing excellent customer service 8. U.S. Passport Office and Photo service 9. Drive-by mail drop option for stamped mail 10. Lobby is open 24/7 for around the clock access to P.O. Boxes read more

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The people here are amazing and, equally amazing, always helpful And never lose their cool (even under duress -- customer behavior is sometimes ... NOT OPTIMAL (or even civil) Thank you, USPS read more

So apparently closed at 5:30 means closed at 4:45. This is one of if not the largest usps in Arizona and they can't even get closing times right. read more

This is one of few valley post offices that stay open late, which is extremely helpful during this Christmas season (and anytime, really). Luckily, this one is super close to my job. I've found that as long as you're not there during peak times (5pm-6pm), the lines go pretty fast. I don't know what the difference is between the employees here and at some of the other post offices, but they are always nice and helpful here. I keep having to go back for boxes and labels and the one guy was so nice that he even put the tubular box together for me. They're also great with helping you get the best shipping bang for your buck. They'll offer suggestions for packing and sending. One employee was adamant to get all of my items in a smaller box so I'd pay less for shipping. And he succeeded! Awesome employees! read more

US Post Office - Post Offices Near Me - Phoenix, Arizona

It seems like the same two people work there for the most part. It can take a while if there are passports ahead of you but they do their best to hurry and do well. It's close to my apartment but I still prefer to drive to Falcon Field self serve because it was most consistent for me. read more

Going to the post office is never fun, but this location is open late, the staff is friendly, and they even sell a variety of cards and gift cards in addition to the normal services a postal office offers. I stopped by here on a recent weekday evening to find a short line, but luckily it moved quickly. I was able to get my Valentines out and am relieved that hopefully they will arrive to the recipients on or before Vday! I'm definitely a fan of this Post Office! read more

I have an ecommerce business - and ship 30-50 packages a week. I take care of all the postage at home, and just leave the packages on the outgoing USPS mail counter. Normally, I leave them at the USPS station on Thomas and 40th (which is a great station, btw). However, I was down near this station today, and figured I'd leave them here instead. When I walked in, the line was huge - which of course is not their fault. I was scanning the front desk, to see where the best place would be to drop outgoing packages (I didn't need anything scanned, and didn't need to wait in an hour line). There's no signs or clear indications anywhere. Except on the far left side (if you're facing the counter) there was a pile of packages on what looked like was their outgoing mail section. The counter was pretty full, but there was still some room and space. I decided to give it a shot - and made room between a couple big boxes, for the 7-8 envelopes I had to drop off. While doing this, the lady working the counter closest to this outgoing mail drop off - yells, "WOULD YOU MIND NOT PUTTING MORE PACKAGES THERE, THE COUNTER IS FULL.". Keep in mind, the damn place is as quiet as a library, and there's 15-20 people behind me, now all staring at me. I said, "I'm sorry, I don't know where else you want me to put them." She snaps back, "put them somewhere else on the counter" - which still, I have no idea where she was talking about. The rest of the country was just 2 other USPS workers / stations, helping customers. There no other clear places to leave outgoing packages, and no signs. She seemed to imply that I could just walk in there, and leave a package anywhere I wanted on the entire counter. It didn't make sense, it was unclear, and there was no reason she needed to yell at me. She was an older lady, probably in her 50's, white skin, wearing glasses. It was just very rude and uncalled for. I didn't stack the packages ontop of a bunch of already stacked packages. I made room for mine, and made it organized. She could have just asked and been polite - or better yet - offered to help. I see this happen at some of the other USPS stations. They don't clear the outgoing mail counter, and they let it pile up or make it seem as if it's full - to prevent people from leaving packages there. It's lazy, and it's a cheap way of trying to manage the situation. I get it's busy, and I get they have to work hard. But if you don't want the counter to pile up with packages, take a minute, and CLEAR IT. Don't make people wait in a 30 min line, to drop off a package that has a label on it, and is ready to go. And if you can't do that, then make it clear where exactly people can leave packages. Be friendly, and be helpful. Whoever this woman was, I hope she gets whatever help she needs. And someone gives her a hug. The world isn't out to get you lady. read more

THIS IS A MAGIC POST-OFFICE... First... let me say: Their FULL SERVICE Hours are... Mon-Fri 8:00-9:30pm Sat 9:00-5:00pm -- NOTE -- Double Check the Full Service Hours before running out there... rumor has it the hours may be changing! Second... I drop a Netflix in the drive through box by 6:00 PM weekdays, Netflix sends out my new DVD the very next day! THIS PLACE IS AWESOME! read more

US Post Office - Post Offices Near Me - Phoenix, Arizona

Friendly staff!! Clean facility. They are open past 5pm so you can hop over after work to get your mailing needs taken card of.

It's a post office, so it's difficult to get too excited. This location, however, has something great going for it. It is the central post office for all of Phoenix, with a mail processing center situated next door. Take your package here and there's a chance you can shave a day off the time needed to deliver that package to the Midwest. Same possibility for First Class mail. They have more experienced and friendly staffers here than at your average USPS location. The lines are usually short, although the likelihood of getting behind someone with an unique international mailing or a package in need of repacking seems greater here for some reason. On this day I experienced both, adding significantly to my wait even though I was third in line when I arrived. Like most people, I don't go to the post office much any more, instead opting for package pickup and/or private delivery alternatives. And don't even mention letters. Visiting here is a little like traveling back in time. read more

US Post Office - Post Offices Near Me - Phoenix, Arizona

there are a lot of people complaining about the service and time it takes to be helped. I've been coming to this postal hub for years and every employee is as accommodating and moving as fast as they can. In this era is "do it now" they've managed to speed up and still retain their service standards. If you come in acting entitled, which I've seen many times, it isn't going to help anyone including yourself. Be patient. The world doesn't revolve around you. read more

DO NOT COME TO THIS LOCATION!!! This was my first time coming inside. There were only about 4-5 in line in front of me. I was I line for 30 freakin minutes. read more

The guy working took over 20 minutes to help ONE person meanwhile he had a line of about 15 people. The lady with him was just ignoring everyone and letting the line get longer without helping when he was clearly struggling. Need better people. Do not recommend. read more

Hopefully you don't get Nacho as the Clerk to help you. He somehow can manage to send your packages all to the wrong destination. This location has given me the most painful mail experience of my life. Pathetic workers who can't complete simple tasks read more

The Staff is super friendly and the place is always clean. Even when I go during rushes, they've always have things running smoothly and quickly. read more

When you forget to mail something and you absolutely need it post marked that day, drive here. Trust me, I've checked all the other post offices, this one has longer than normal business hours. read more

This post office receives a first star for its location (right next to Tovrea Castle, my favorite Phoenix landmark) and a second for its extended M-F hours. Sadly, this office has no other virtues meriting an additional star. Everything that one would expect from a government agency abounds. In short, expect long lines, minimal staff to wait on the customers, bad service, and plenty of frustration. In an effort to keep up with UPS, DHL, and FedEx, their private-sector competition, the Post Office some time ago began providing customers with tracking numbers enabling them to trace a letter or package to its destination. Sadly for the Post Office, this feature only further emphasizes their incompetence. On 12/30/17, I paid $5.78 to send an important letter by certified mail (meaning the other party has to sign for it, proving their receipt of the letter). As of today (1/11/18), this letter still has not arrived at its destination, the Post Office's website showing that the letter has been "delayed in transit" since 1/4/18. That means that this letter has been in Post Office Purgatory for more than a week. Are you kidding me? I would have been better off just slapping a 49¢ stamp onto the envelope and dropping it into a mailbox. My recommendation is to avoid this and all other post offices. Whenever possible, send your important correspondence via one of the Post Office's private-sector competitors. read more

This sounds crazy but I love this post office lol! I used to go to the one on 40th & Thomas and they are so miserable and rude over there!! Started going here and omg it's amazing, the employees are always so kind and helpful! The other day I sent out a bunch of packages and one was missing so I went down there and they looked for a long time for it before taking my info down, definitely going above and beyond!! Also the hours are amazing, they're open until 9:30pm during the week! Awesome!! read more

This is a great post Office. They offer everything here that you need from a Post Office. They are always fully stocked with your items for mailing , the staff is friendly and the place is clean. They do Passports here as well. If you still do not have one this is the place to go. I used to drive by here many times on my way home from work, but now that I have moved it is in the opposite direction. No worries there, it is so close to my work it is great! They are always open when I need them and things seem to get to their destination much faster when you mail them from here. Of course they also offer PO boxes. The lines moved fast even during the holiday rush! read more

How did I not know this place was here?! I mean, I did. Ive passed it a hundred times but never thought to go there when I needed to send something. Its now my 1st choice. It may not be the closest one to me, but it is THE best. The lines were minimal (even w/ it being the holiday season), and every clerk was pleasent and helpful. Awesome! And you cant beat their hours. Open til 9:30PM on weekdays and til 5 on Sat. You cant beat it! read more

Most post offices are the embodiment of government inefficiency. Understaffed, bleary, grumpy workers, limited and inconvenient hours, zero point zero customer service effort, lines fifteen people deep, you know the drill. The Van Buren post office is a small gift from God, because it's TOTALLY THE OPPOSITE. They have extended hours, rad for those of us with actual jobs that keep us occupied between 8 am and 5 pm. They are always fully staffed with real live, smiling, helpful people who seem to enjoy their jobs. More than once, they've helped me figure out a cheaper way to send stuff and have even helped me jam stuff into smaller boxes to save some cash. The self-serve kiosk is always fully stocked and functional. Plus, my local Arcadia location is like a depressing United Nations gathering, full of depressed-looking people who appear wasted and/or haven't showered in four days. The Van Buren location is usually pretty empty, but once there were a couple of teenagers trying to send live chickens through the mail, which was pretty awesome. read more

Had a label I needed taped on before I could send. Lady at the counter wouldn't tape it or provide tape. Guess I will ship the package with Fedex. read more

For people who expect USPS to give you tape or pens or whatever else - that's not their job. Don't send certified mail if your receiver is not there to sign - that is why it is not delivered. If no one can sign then no delivery and it is delayed. Get all your boxes and packages taped and ready to go and labeled. Or bring all your own stuff to complete the process while there. It's slow because people expect to go to the counter and have it done there for them. Even if you go to a "private" company like Fed Ex or UPS - yet they may provide you supplies but that's why they cost more and I have waited 30+ minutes at UPS store with 4-5 customers ahead of me as well because people can't get their stuff together at HOME. USPS delivers more packages to people than anyone else. If Armageddon happens, it USPS's job to get your essentials and mail delivered to you. It's an essential service so don't crap on them and act all ungrateful. read more

I didn't even know I could yelp about a post office! I live across the street from this post office and am quite the regular here. I am obsessed with sending mail, so I'm always in need of stamps and special two day deliveries to cheer friends up! I LOVE this post office. I think someone else said those exact words, but seriously, this is the most amazing post office in the world. Every single person that works there is incredibly helpful and kind. They are always smiling and have become my friends. Yes, I am friends with post office workers... but once you use this post office, you'll want to be friends with them too. If I ever moved out of this neighborhood, I would go out of my way to continue using this post office! read more