Oscar was awesome He made a stressful shipment a breeze From printing to packing and shipping He was super professional and friendly read more

I was just there about 3 days ago, and the cashier KIMBERLY , has the worst customer service for such a small store. Usually this places offers the best customer service, it was not busy at all. Not even a welcome or good morning. I saw some people's face expression that came after me and I could tell they were also not happy with the service. I had other questions but instead i preferred to just drive to another ups location after seeing her posture for clients. read more

The people in this store are always so helpful and quick! Super zippy and FRIENDLY service!!

Service is great.Prices are good. Smart employees.They go beyond to help the customer. Very helpful.Nice store.

Kim was really polite and helpful. I can't say the same for her associate. I Also had trouble using their computer it kept blocking the site I was trying to log on to for my return labels, so that $ was wasted. read more

Excellent service at this UPS location! Roman was extremely friendly and got me in and out within a couple minutes. Very clean store. Definitely will make this location my go-to in the future! read more

The UPS Store - Shipping Centers Near Me - Phoenix, Arizona

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For Amazon returns this is my go-to drop location. Pleasant and helpful staff. Getting into and out of parking lot can be rough at rush hour. read more

Always have an easy and quick service here. Katherine was especially helpful the last time I went in!

Go anywhere else. I was just charged five dollars by the person working at the front desk to open an email for me and print a single piece of paper. $5.62 to be exact. Apparently $.20 isn't enough for a piece of paper, they now need to charge five dollars as a service fee for what is about 11 seconds of work. This is absolutely highway robbery. When I asked Vince about this outrageous price, since I am not only asking them to ship something today, but I have been and still am a long-term customer of this UPS store - renting out a large business mailbox and doing all of our major corporate shipping for conference booths, swag, etc. through their location for the last several years - he said I could thank Amazon and his manager, Justin, for this price. He then went on to tell me that Justin set this price because Amazon has taken all of their shipping business. Which has nothing to do with me and nothing to do with the fact that they're charging five dollars for a piece of paper. I wasn't even returning an Amazon package. It was A pair of sunglasses to a specific distributor who told me over the phone that I would not need to print the shipping label, but the store would handle it free of charge since they have an agreement with with UPS and they pay for prepackaged labels. Who owns a printer in 2024?! I'm not sure why I'm writing this, but maybe this will save somebody five dollars. Justin - maybe you guys should compete on services and price instead of jacking up the price for little stupid things like printing a piece of paper and then blaming it on a multi trillion dollar company. This is not UPS corporate policy. It is location specific. read more

The UPS Store - Bull$&&@ pricing - Shipping Centers Near Me - Phoenix, Arizona

Don't print anything here! I just had to return an item that needed to be dropped off at UPS. I was required to print my shipping label (which I usually do at FedEx cause it's less than $1) but to save time, I called UPS ahead of time and asked if I needed to print it or if they offered printing. The guy on the phone said I did not have to print it and they would do it for me. I arrived and they charged me over $5 to print 1 small shipping label!!!! That's insane. I hope to avoid UPS at all costs and will be telling everyone I know to use FedEx services instead. read more

I have been a customer at this location for 2 years. I have spent thousands of dollars here. I went Friday to have 3 medications overnighted due to refrigeration needs. They were $605. I was told they would be there on Saturday by 2pm. I was very specific that it would need to be next day as they needed to be refrigerated . She offered Monday delivery for $112. Again I reiterated they needed to be there next day Saturday. She said it would be $157 for Saturday delivery. I called the recipient of the meds to confirm the price of $157 for Saturday delivery and they said to go ahead with the Saturday service . I was asked to confirm shipping address on the screen, signed off on it and went on my way. It ended up being delivered on Monday . I asked for a refund and was told to pound sand. I will never go to this UPS store again or any other UPS again. I contacted UPS corporate a d was fruitless. So not only am I out $157 for the shipping, I'm also out over $400 in spoiled meds. Fed Ex all they way!!!! read more

The UPS Store - On the right hand side says next day, on the left it says Monday. - Shipping Centers Near Me - Phoenix, Arizona

Came into pick up mail for my grandma, mind you we've been getting mail here 13+ years.. They wanted an ID for me to get the mail.. How insane. This place has gone to shit. read more

Guys I'm sorry, but you need to up your customer service. I miss Oscar! He was so kind, excited to see people, and was the reason I drove out of my way to drop off a package. I'll have someone come pick up my packages from now on. Thanks. read more

I will drive out of my way to not use this UPS because of how bad the service, skinny guy with the curly hair is the worst of them.

Greeted by a friendly, helpful, kind and efficient gal this afternoon. Returns are quick and easy. Convenient hours. Open seven days a week. Happy Halloween! read more

First impression was I wasn't sure if the guy behind the counter was new, or was just to preoccupied with his personal phone call to his "cuz". So he asked how I wanted to ship my package, and I said just stamp it. He let me know he was sorry but they had no stamps available all while on his phone call. So I asked can you just charge me shipping then? That's when he let his cousin on the phone know he'd call him back later. He then perked up a bit, and did his job quickly. I hope my package arrives in time! read more

Don't do business here if you expect to have your package properly delivered. I dropped off 2 packages and only one was delivered. When I pressed the manager for support - he simply said the package wasn't in his store anymore! No help, no remorse - nothing. I should have known and taken my packages to another store when the guys who took them didn't even speak to me but just grunted b/c I was interrupting his lunch. Furious that this is acceptable service and utter lack of support from this establishment. Never again! Now I'm out the money with no hope of finding my package, having it returned or delivered. Save yourself the hassle and drive up to the location on Indian School. read more

Oscar the store manager was excellent. He helped me out extremely and was very helpful. He had great customer service. Best UPS store I've been too. Thanks Oscar! read more

Do not do business here if you need your package delivered in a timely fashion!!! Long story short, a package was dropped off here to ship to my dad who was on vacation in CO. The package sat in the store for 2 days before getting shipped. Now it will arrive late and will have to be redelivered to CA- All on our dime!!! The manager, Oscar, knew exactly what was in the package though. Makes me wonder if it'll even show up or if it's in his back pocket. Lastly, good luck getting a hold of this place. The phone never gets answered. For the past 24 hours I've tried to call them. It's almost as if they've blocked my calls. I just wanted to know why the package didn't get shipped on Friday evening, Saturday evening , but finally Monday evening. It was supposed to be delivered on Tuesday now it won't arrive until Thursday. I also sent them an email through their website. Yet nothing. I'm not one to write reviews but you need to know who you're dealing with. Don't do business here! read more

All I can say is theres no customer service at this location bad experience I dont know if its because of there ages but i had to come back twice to get what i wanted and not by choice something as simple as a fax that wasnt sent correctly I paid for 2 faxes only one went through and I didn't notice till I got home. Basically the clerk rushed to get to next customer instead of finishing my transaction first and didnt check to see if both faxes went through . Charged me instead of verifying the faxes. J get stuff happen but I was there and I think they need to care for each cuztomer the same way and that would not happen. The next day morning shift relaxed but they were very nonchalant when I explained what happened although the morning clerk was trying to be nice you can tell he really wasnt listening to me read more

I needed to send a package with a tracking number and asked how I could do that. After talking to the man behind the counter I asked to confirm with him that I needed to provide a package of my own, complete with shipping information and a stamp. I was told that was correct. Only after I filled it out and used a stamp was I then told it was unnecessary by the same guy. My money was needlessly wasted. read more

I would not recommend using this location or any UPS shipping if you need a package delivered at a specific time. I shipped a package about the size of a shoebox 2 day service out of state. The Owner informed me that delivery may take a day longer due to Covid. Well it was finally delivered 5 days later. I think that was excessive. I contacted The UPS Store corporate office who informed me that a charge correction could be made at the store that shipped the package for me. I contacted the store manager who informed me that no cost correction could be made. I wasn't interested in getting a full refund, but paying almost $300 for 2 day service that took 5 days, was excessive. read more

Love that this location is run by a family! Plus this location is CLEANER and FASTER than the one down the street on Indian School. I went to both and chose to get a mailbox at this location this one even though it's an extra .5 miles away from me. Great customer service, too. They respect you and are helpful - I asked a million questions about business printing services one day and all of them were answered. Happy customer! read more

Very unprofessional and horrible customer service I'll never recommend this place ever!

I dropped off a package on Tuesday to be shipped to Ohio by Thursday, though I do think the prices a bit high, they made up for everywhere else! The customer service was excellent and I just got a picture of my delicate package and it arrived in pristine condition. I didn't even have to say that it was delicate, I just handed it over and they packed it for me. Please check out the picture I enclosed to see what I shipped and how it arrived. A picture tells a thousand words. read more

The UPS Store - My gift that the store packed and took care of. This picture was taken by the recipient! Arrived in pristine condition! Thanks - Shipping Centers Near Me - Phoenix, Arizona

I LOVE Oscar at my neighborhood UPS Store! He is always nice and welcoming to not just me but ALL his customers! He is very knowledgeable about printing, shipping and everything else. If he can't do whatever you need he always has a place in mind that can. He is a great asset to UPS. read more

Looking at the previous reviews on this site, 4 of 5 are 1 star. 80% crappy. Well, here's another that makes their average even worse. I took an item here to ship to a relative, and it needed to be packed in a carton, of course. The short, brusque woman at the counter measured my item, and went in search of a carton to fit. The item is about 30"x 20" x 6", about 25#, not a really large item I didn't think. She returns and tells me she doesn't have a box. She doesn't offer to obtain or make a box, or tell me when she might be able to get a box, no offer of any help whatsoever. I ask if this isn't a "packing and shipping" store? This is when she really gets snotty about it. So I have to concur with 80% of the other yelpers here when I rate their service 1 star. With no service (other than with an attitude) they don't even deserve that. Go elsewhere. read more

I like coming to this place. There is a manager, who I failed to grab his name, that takes pride in what he does and it shows. Anytime I've had questions, he has answers and a solution is never far away! I appreciate the attention to customer service and look forward to my return! read more

The gentleman here is always sooooooooo nice!!! I often bring items here to be shipped and he's always so kind. He'll certainly go the extra mile for you! The atmosphere is always positive. I'm huge on customer service and the guy over this store (I forgot his name) is always sure to go above and beyond! Today I came in and needed to cut out my label and tape it on the envelope. He printed my return receipt and said he'd handle the rest! Thank you for always being so kind! I'll continue to return to this location as needed! read more

Not sure what was going on, but I showed up at 4:30pm and about 5 or 6 undercover cops with billet proof vest with POLICE written on it closed the store. They looked shady, and didn't even give the courtesy to let us know why the store was closed 1:30hrs early. read more

These guys are awesome! Have had to send a few packages lately. They get me in and out so quick! Matter of minutes. Amazing costumer service. They take care of everything. Extremely convenient. Will definitely return to this location! read more

I am surprised to see negative reviews here. I selected this store online based on the location, without looking at the reviews. I called with a question about submitting a print job online: I needed to request copies of a resume for a client to pick up, but I couldnt find an option for selecting bond paper on the site. When I called, I was very impressed with the service. The gentleman (I belive his name is Oscar) was helpful, knowledgeable, and professional. His tone was upbeat, and positive. I could literally hear the smile in his voice. Not only did he help me get just what I needed to satisfy my client, his "smile" was contagious and brightened my day. Per our conversation, I just attached the document in an email to the store, and he took care of the rest. It's all ready for my client to swing by and pick up. Having always considered The UPS Store merely as a place to send packages, I am pleasantly surprised at the wide range of print services they provide. As a small business owner, I insist on giving my repeat business to those who understand the meaning of good customer service...and then go above and beyond. Now, I can't wait for my next print job! read more

Phenomenal customer service! I had to return a large coat to a retailer and Edgar Rubio was the most helpful UPS employee that I have ever encountered. He helped me find the right box to use, helped me pack it, made sure that I used the correct label and even helped me repackage it after I forgot to add the return slip inside. He was extremely friendly and patient and provided exceptional customer service!! His presence really helped make my day. read more

Great staff and awesome service every time. Im typically in a rush when I stop by and the staff always makes it a point to get me in and out quickly. read more

The huncho, Oscar, is the coolest cat in the courier business. Piss poor planning on my part and Oscar took it upon himself to make it his emergency ! I get free shipping at FedEx through my job and I still come here to ship. ‍ read more

I read some of the negative reviews and have to agree, there's something a little icky about this place. I came in to ship a kid's sleeping bag I sold on eBay, and was quoted about $90 (they didn't say "about", I just don't remember exactly) which seemed crazy. I asked what the USPS rate was and was told around $70 for Priority Mail. I asked: "That's the cheapest rate?" and was told yes and "It's lower than the rate you'd pay at the actual Post Office," which sounded fishy to me but I let it go. I said it seemed really high, and that I've shipped bigger and heavier things before for less than $70. She finally said yeah I dunno even the cheap rate is $48. Um, cheap rate? I already asked in plain English for the cheapest rate and had been told $70. I SHOULD have left, but my buyer was waiting and I didn't want to drive to another place - but I'll never go back. Best case scenario the person at the counter was a little dopey and gave bad customer service; worst case there's something shady about them. read more

$2.19 to print one black and white page?! Office Depot charges .12 cents. I've also emailed them multiple times about getting a mailbox and no ones responded. Oscar was great, but since he's been gone this place is the worst. Avoid at all costs. read more

The store manager, Oscar, goes above and beyond to make sure you have a good experience when in his store. He's always super welcoming and provides little extras like zip ties and labels if needed. Things I normally pay for in other stores. Easy to get to with quick access to the airport. All A+ things for me. Better than the other stores in Phoenix BY FAR. Thanks as always Oscar! read more

This is seriously my favorite location. The manager Oscar always makes me feel so welcome and gives me all the attention I need. I ship out very often and I've never had my packages lost or sent late. Thank you Oscar for being so amazing! read more

Such great service!! This guy really goes the extra mile to be sure peasant and helpful. Also speedy. A winner!!