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    The UPS Store

    3.6 (49 reviews)
    Closed 7:00 am - 6:00 pm
    Updated a few days ago

    Services - The UPS Store

    Copymaking services

    Mailbox centers

    Printing

    2 More Services

    Scanning

    Shipping centers

    The UPS Store Photos

    Recommended Reviews - The UPS Store

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    The store from hell!! - The UPS Store in Phoenix, AZ, features a prominent sign with the UPS logo and store name, situated under a metal awning.
    Jill R.

    Every single solitary time I come into this store the employees are rude. The girl with the glasses looked like it was the worst day of her life. They always act angry and miserable. It's truly the most toxic business. Their copy machine was broken and some of my copies didn't come out correctly and the older guy (probably the store manager) said that I had to pay for the copies. He snapped at me and rolled his eyes. Really???? And the customer in front of me made a mistake and apologized profusely 3 times and the manager I'm assuming (same old guy with white hair) gave him the silent treatment. What is wrong with this business?? I've been here 3 times and even though I live next door to this place I will NEVER come here again. The old guy was so so snarky and condescending. Why??? After the 1st two visits here and them being rude I thought I'd come back in just for 18 copies and I thought "SURELY they won't be rude again. I mean it's only copies." But no, it couldn't be a 10 minute normal transaction. They were snippy as always. Especially the older guy. The misery here just permeates. Well it was a fantastic day until this. Now I'm just upset. What is wrong with these people???? Nuts!!!!! DON'T COME TO THIS TOXIC STORE OR I CAN ASSURE YOU THAT THE MANAGER HERE (Scrooge we'll call him) WILL MOST DEFINITELY RUIN YOUR DAY!!!! GUARANTEED!! RUN FROM THIS PLACE!!! SAVE YOURSELVES!!! ‍‍

    Malik and Oz,great workers
    Diana B.

    Great owner and staff. They do a great job. Everyone is great. Come meet new workers. Malik & Oz. This is one of my favorite stores. Love UPS stores

    Patricia

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    5 months ago

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    6 months ago

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    7 months ago

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    5 months ago

    Fast friendly service form all employees here. Such a great culture to f working hard and having fun. Thank you!

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    1 year ago

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    6 months ago

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    1 year ago

    Customer service needs work. Surly employees with attitude. New management forgot the most important part of a business- the customer.

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    2 years ago

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    1 year ago

    Great store! Team is helpful and knowledgeable! Highly recommended!!!! I will be back

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    3 years ago

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    2 years ago

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    4 years ago

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    5 years ago

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    6 years ago

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    7 years ago

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    9 years ago

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    6 years ago

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    9 years ago

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    5 years ago

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    14 years ago

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    9 years ago

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    9 years ago

    I have been at this location for years! See Ally. They have helped with my printing needs and they have great cards too.

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    10 years ago

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    8 years ago

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    9 years ago

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    19 years ago

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    11 years ago

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    6 years ago

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    Page 1 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Ed the owner and the lady that has worked with him, which I am ashamed I still do not know her name, are great at what they do.

    Mentioned in 4 reviews

    Read more highlights

    Biltmore Mailboxes Plus - We love our customers and offer lottery sales too.

    Biltmore Mailboxes Plus

    (13 reviews)

    If I could give zero stars I would…read more From the very beginning there was incompetence, and or poor training, leading to unprofessional and unacceptable handling of my account and mail. I tried to use the online notary several times to get the account authorized in the beginning, and each time I waited a long time, and no one ever became available. I then went and got the paperwork notarized in person and submitted it. It was only supposed to take 2 to 3 business days for acceptance. After I believe five days, I finally messaged to find out what the delay was and my account was approved the next day. A piece of mail, a significant check, arrived at Anytime Mailbox and I requested that it be held so I could pick it up. I then received a message saying that they had already mailed it by accident and tagged it with "my bad" instead of "I'm sorry". Very unprofessional. Photo attached. That item became lost in the mail, and I had to request a new check be sent, and I've only just received that new check from the original company after over two months from when I should have received it. While, I can't hold Anytime responsible for the Postal Service losing mail. My guess is that it was probably miss-handled in someway since all of my experiences with the company have been unprofessional and incompetent. I then got another piece of mail, another check at Anytime and requested several times that it be deposited. I even called into the location and spoke to someone and requested it be deposited. I was told that they had sent me a message, but I never received any kind of message, and there was no place to find messages on my dashboard within my account. At least not that I could find. I then asked that it be sent in the mail. I made this request with great apprehension since they had lost my previous one, but I felt like I had no choice since they were not following through on depositing the check as I requested, again several times. Even though part of the service The advertise is that they will deposit checks. That's why I signed up with them. They finally sent the check after several several weeks of practically having to beg them to take action. I finally closed the account due to the unprofessionalism, and/or lack of training and/or incompetence.

    Great service and friendly people affordable prices for…read moremailboxes Full range of shipping options

    The UPS Store - shipping_centers - Updated May 2026

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