Associate was super helpful and friendly dealing with my super stressful return process via another store. You gained a new loyal customer and I'll send and recommend every one to come here as well! Thank you for your kind words and allowing me to reminisce on my hometown Detroit with you. read more

I always get good service here. They are quick and they always do their job correctly. I don't mind driving here anytime I am in the area. They charge a reasonable price for their services. Highly recommend. read more

Amazon returns are not making it back to Amazon. When I called the store to discuss possible issues they laughed and hung up. This store has gone completely downhill since new ownership. read more

Fast friendly service form all employees here. Such a great culture to f working hard and having fun. Thank you!

As I walked into the store I was greeted and serviced right away. I was very impressed that there was a bilingual speaking staff member. The o er all site is clean and the staff is friendly and welcoming. One of the better UPS stores I have e ever been in! read more

I had been going to this UPS store to have all of my printing jobs completed for my business for the past 6 years. This year a new owner took over this store and ever since I have not been impressed, just dissapointed. I also had purchased $500 in color copy cards prior to the new owners taking over and was told by the new owners that they would be honoring them back in the Spring. After trying to print my markting material with them for the past month and told that their color copier was not working, I was told this weekend that they no longer accept my prer-purchased color copy cards. I was told that the only ones they will accept are "used ones". I still don't understand what that means but the female associate told me that it was because the former manager had been giving them out for free to people. I really don't care what happened, it is not my issue, I paid a lot of money and I shouldn't have to eat their issues! When I asked to speak to the manager, she said I would have to come in during the week to speak to him. When I asked to have her name, she said she didn't have to give that to me. I know who she is so it doesn't matter. I will be complaining to Corporate. This is not how you handle customer serice issues. They should have a manager on site if their Associates do not know how to handle issues that come up. So, I took my business to the UPS store at 16th St and Glendale Ave, $400 worth and happily paid them for being polite and efficient. DO NOT GO TO THIS STORE! read more

Customer service needs work. Surly employees with attitude. New management forgot the most important part of a business- the customer.

Every single solitary time I come into this store the employees are rude. The girl with the glasses looked like it was the worst day of her life. They always act angry and miserable. It's truly the most toxic business. Their copy machine was broken and some of my copies didn't come out correctly and the older guy (probably the store manager) said that I had to pay for the copies. He snapped at me and rolled his eyes. Really???? And the customer in front of me made a mistake and apologized profusely 3 times and the manager I'm assuming (same old guy with white hair) gave him the silent treatment. What is wrong with this business?? I've been here 3 times and even though I live next door to this place I will NEVER come here again. The old guy was so so snarky and condescending. Why??? After the 1st two visits here and them being rude I thought I'd come back in just for 18 copies and I thought "SURELY they won't be rude again. I mean it's only copies." But no, it couldn't be a 10 minute normal transaction. They were snippy as always. Especially the older guy. The misery here just permeates. Well it was a fantastic day until this. Now I'm just upset. What is wrong with these people???? Nuts!!!!! DON'T COME TO THIS TOXIC STORE OR I CAN ASSURE YOU THAT THE MANAGER HERE (Scrooge we'll call him) WILL MOST DEFINITELY RUIN YOUR DAY!!!! GUARANTEED!! RUN FROM THIS PLACE!!! SAVE YOURSELVES!!! ‍‍ read more

The UPS Store - The store from hell!! - The UPS Store in Phoenix, AZ, features a prominent sign with the UPS logo and store name, situated under a metal awning. - Shipping Centers Near Me - Phoenix, Arizona

Great store! Team is helpful and knowledgeable! Highly recommended!!!! I will be back

Great owner and staff. They do a great job. Everyone is great. Come meet new workers. Malik & Oz. This is one of my favorite stores. Love UPS stores read more

The UPS Store - Malik and Oz,great workers - Shipping Centers Near Me - Phoenix, Arizona

would rather be hit by a car than do business with this store. Every time I come in here, the staff is unfriendly and unhelpful. The credit card machine never works. Will have to be better about remembering to drive to the further away store. read more

Ed and Allie are absolutely great. They are super busy and they manage to do what you need. I have been going to this place for as long as I have lived I. This area... 20 years! And I will continued to do so. Great job guys. read more

Fast & friendly services for all the occasions I used the services here. It's convenient & easy to find when you are in the parking lot. However, the parking is a little tricky due to the main& busy traffic from Walmart's. Suggest to park nearby the coffee shop. If you part right front of the UPS store, it's a little difficult to back out. read more

All personnel are kind and accommodating. They are extremely adept at packing. Printing services are efficient. Feeling lucky to have this business nearby. read more

Time to find a new UPS store, they're all over the Valley, so it won't be hard. One would think the owner here might want to keep business, but he's a jerk of the first degree. Rude and pissy is his description. The young people that work there are lovely, and I can't imagine how they stay working for that jerk. I've been doing a fair amount of business here for about 3 years,, one might think that since he sees me at least 2X a week, he might recognize me and PERHAPS BE A LITTLE, JUST A LITTLE FRIENDLY. But not this guy. He hates his customers. Today was the last straw. Time to GOOGLE UPS near me.......................... read more

Friendly staff here. I always get a smile or two and my name is known. I feel that I am very safe. The atmosphere puts me at ease. read more

The UPS Store - Patricia - Shipping Centers Near Me - Phoenix, Arizona

I haven't gone to the post office in years, this place is so much more efficient. The staff is patient, and kind to myself and the other patrons. They took amazing passport photos, and I always drop off my Amazon returns here as well. read more

We live fairly close to this location and use it often. Ali and the owner are always super sweet. My child loves to go in for the suckers too (haha) read more

It is sad to read all the terrible reviews. ALL have been nice & helpful at one time or another. No need to go often. I've dealt most with Dong & the young lady (Tracy?)- she's a jewel! Both have always been very helpful, kind and patient. It is pricey- hence 4 stars; other than that, in last couple years, great customer service & satisfaction! read more

Something has changed at this store. There is a new guy there. He is the bomb. Super, super friendly, uber helpful. I actually LIKE going to this store now. I'd go to this store over any other UPS store. Yay! read more

I have always had good service. I use them regularly especially to make returns of items purchased online. The gentleman I dealt with yesterday was extremely helpful and gave me options! read more

I have been a customer for 12 years since they open. Ed the owner and the lady that has worked with him, which I am ashamed I still do not know her name, are great at what they do. Ed can be, sometimes, grouchy because it is easy to get frustrated by the unrealistic expectations of some customers but I understand that. If you just tell him, do not be grouchy he smiles and completely changes. The lady that has been working for him for a very long time is sweet and very efficient. She knows her job. The shopping center where they are located has gone thru hard times and this is the only store that survived the challenges this area had, and the reason is because the service they provide to the community. Their prices are very reasonable and they will do pretty much everything for you. One recommendation, get there ready with your package. Specially during Christmas season, they are busy as bees and you no being ready with your package will delay the line and then is when Ed gets frustrated. But who would not get frustrated if you have a line waiting. Time is money. read more

This store has THE BEST staff. Ally and Dong are so hard working, considerate and excellent with customer service. All I can say is THANK YOU for the amazing service you provide. I will not go to any other location! read more

Thank you guys for 3 years of great service, you guys don't know how much you helped me . I thank you and bless your lifes. read more

In this day and age - finding GOOD CUSTOMER SERVICE THAT IS KNOWLEDGEABLE is almost NON-EXISTENT....with that being said - this UPS STORE is AMAZING! All staff members - Ally, Ed, Dong and Patti provide EXCEPTIONAL CUSTOMER SERVICE! They are outstanding! They are professional, polite, courteous, knowledgeable & do their ABSOLUTE VERY BEST to care for their customers as QUICKLY & EFFICIENTLY as possible! Thank you guys for making my day each and every time I visit! You guys ROCK!!!! read more

Customer Service... what's that? This place has no clue. Rude, and outright mean. They had nothing nice to say about anything or anyone in the store. I would rather drive miles out of my way than ever set foot in this place again. If you must use UPS to ship something there are many other locations that will treat you like a customer, not an annoyance. If it matters I was shipping a RMA Computer Hard Drive. The guy at the counter was rather upset that I had the nerve to ask for some tape to seal the box and attach the pre-paid label. His justification was that his store saw no profit from people using pre-paid labels that are bought online and printed out. The tape costs $3.00 a roll. That is a 200ft roll.. So the 8" that I needed set him back about $.13. His attitude forever lost him a customer. I ship things such as this 4-9 times a year. Never will another item be sent from this location. read more

They are extremely rude and prejudice towards people of color. My husband was harassed by the older white man with gray hair and a bald spot, when we were just trying to print papers like we have for years at this location. In the past, He has been rude to us each time he was working the counter. He demanded my husband leave a $5 deposit for the computer even though no one has ever been required to do so and asked "do you know how to use that?" as my husband walked toward the rental computer. He confiscated my husband's debit card then scolded him for leaving the prior day with prints that were messed up by their repairman. He said, "we can't give you a refund." My husband didn't even ask for one. He was just trying to print important family court docs. The man accused him of smoking marijuana and driving, said "I don't have to deal with this" then told him to get out. I called to speak with a manager he refused and continued to yell and refuse to allow me to speak with the manager. I don't recommend this place as it is unsafe for people of color. No one should be treated like this and based on the other reviews it's not the first and won't be the last time a person of color is discriminated against and harassed. read more

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The best UPS I have ever used this far. Ed (the business owner) is personable, customer service-oriented and understands the priority of business and regular customers. He is fair, unbalanced, runs this office and trains his employees well. That is also reflected in their level of customer service and skill in handling mid-complex level shopping tasks at this particular store. I have been going to this UPS since 2015 , been using its business services and I will not take my small business and personal shipping and postal needs anywhere else. read more

DO NOT GO HERE!!! Horrible, Rude customer service. Store manager signed for package and then lost package for over 1 week. Manager never returned calls, constant spin by employees. Beware of this store the reviews are accurate and you have very little recourse to file complaints regarding missing, stolen, or lost packages because Store is only UPS franchise with private owner. Finally received package over one week late. Bottom line, very shady store, find another location to ship items of value. read more

It interesting that two packages I brought here, with prepaid labels for UPS to pick up, never made it to their destination. They were Amazon returns, and Amazon is saying they never received it. I have dropped off Amazon returns to other UPS stores in the past and the packages have always made it to Amazon. I won't be dropping off anything at this store again. read more

I have been at this location for years! See Ally. They have helped with my printing needs and they have great cards too.

I like the owner - anytime I've needed help with shipping odd items - he's always come through! Items have always arrived in one piece! He's never been rude to me, and I've dealt with him for years! I've seen customers who have been rude to him, not the other way around! read more

The UPS Store - Shipping Centers Near Me - Phoenix, Arizona

Everyone's helpful here. I've had a box at this location for probably 7 years or so and I can always trust that packages arrive safely and that I'm notified of its arrival. read more

Truly a hidden gem if you are looking for competent staff that will treat you right. Excellent address if you are wanting to get your mail and shipments at a safe secure place with 24 hour access. I have used this store for all my needs from mail, shipments, faxing, copying and just for friendly chit chat and have not wanted to give up this location even when I lived in California they made it easy to get assistance long distance. It's personable and friendly service with a smile here. read more

A friend of mine moved to New York and had me ship her computer (several boxes) to her via this UPS store. I'd used this place before with no problems. Thanks to some good ol' UPS mixups one of the boxes (the actual PC) was shipped back to Phoenix, back to New York, and back to Phoenix again, ending up back at this UPS store. Aforementioned friend was understandably mad and didn't want to have to pay to ship it again, called UPS and demanded they pay for it. UPS customer service agreed to and called the manager of this particular UPS store to confirm, but the manager proceeded to freak out, accused the corporate UPS employees of being 'fakes' and trying to rip him off, and held my friend's package hostage, saying he wouldn't ship it anywhere until somebody physically came into the store and gave him money to do it. So I went in there and took the package to FedEx instead. (Which also sucked, but not nearly as much) Maybe he had good reason. Maybe he'd been ripped off by fake corporate UPS employees before. Either way, he came off like a total nut and pissed everyone off. read more

This UPS SUCKS!!!! The worst ups. I usually love UPS just moved from California and if I email them a PDF they will print it. I needed to print 1 piece of paper and she told me that she won't let me email it and that I have to log on to the computer and it would be 2.50!!! For 1 piece of paper c'mon. I mean it was an Amazon label too I'm trying to sell and ship a book not lose money. The girl there was pretty rude and she said If I did email her the slip she would charge me 2.50! So in summary this UPS SUCKS. read more

We should have read these reviews! THEY LIE. Watch out. We dropped off a package there 7 days ago and it has never been sent to actual UPS to be shipped. We called UPS and they informed us that if they had picked it up, it would have been scanned and the tracking would reflect that. This store lost our package and never gave it to the driver when he comes to pick up their packages. The owner, the grump everyone talks about, told me "WELL THIS IS WHY THERE IS INSURANCE ON PACKAGES!" Are you serious? I wasn't rude when I called, this guy just starts yelling and is crazy defensive. Probably because they literally have problems with every transaction. DO NOT GO HERE. AVOID IF AT ALL POSSIBLE. read more

I have never been treated so horribly! Not only was the customer service terrible, the owner also made snide and rude comments in reference to me. UPS take note...this guy has no business displaying your good name. I will never set foot in this place again and you shouldn't either unless you are looking to have a really bad day. read more

Love this place, BEST place to get copies in town, I have been getting my copies made here for years and the self serve machine is a large printer that does the job fast. Check them out, and ask for the prices in bulk. The cards can be used as you need copies, but will save you $$$ read more

I have had the worst experience with descrimination and harassment from one of the employees at this particular UPS Store on 01/08/2019 at 8:47am. He has reluctantly rung me up at the counter in the past and has been standoffish with myself and people of color, including my wife. On past occasions, he would see me standing at the counter but walk away and start working on other things. On this day, I walked into the store to print several documents for my wife's family court hearing that was scheduled that day. As usual, I walked into the store and went directly to the computer for printing. Before I was able to move the mouse, the associate said, "Do you know how to use that? You need to leave a deposit first." I thought this was odd because I have been to this store many times to print documents and I nor has anyone else in the store been asked for a deposit. There also were no signs indicating this requirement. However, I proceeded to the counter. I responded by saying, "Yes, I was actually here Monday and the repairman that was here messed up a few of my prints." The associate responded defensively by saying, "You need to leave a deposit of at least $5. We're unable to give you a refund." I replied, "I did not ask for one." He became more aggressive and sarcastically asked me why I would leave with messed up prints. I informed him that I made hundreds of copies and I did not realize until I got home. He then randomly scolded me by saying, "You smell like weed." I replied, "It's a free country, sir." He then said, "Yeah, but you can't smoke and drive. I don't have to deal with this!" He then handed me my card back and told me to leave the store. I left promptly. My wife called the store to speak to a manager but the he refused and argued, shouting "Well, he can't smoke weed and drive!", "Why do you need a manager?", "Well, I don't even know who I am speaking with!" It wasn't until my wife said that she was recording the call, that he finally said that the manager is Ally and she will not be in until 11am tomorrow. I should not have to deal with such prejudice, descrimination, and harassment from this employee again. Also, others should not have this same experience in the future. I am a black man, and a regular, local customer that also holds a medical marijuana card. read more