I don't come to this UPS store as much as to some other ones, but usually the self service kiosks work fine, barring occasional glitches. I like that they have clearly labeled receptacles by return service type. Thanks to the staff for their occasional help. read more

I've been to this UPS store three times in four days. Everybody was really really nice until today. I had two packages to drop off and I did not realize that one of them was USPS. Brooke, the rude guy at the counter, huffed at me and said that's the post office. And I said oh I'm sorry since I've been here a couple of times in the last few days I just assumed. And I had another one I knew was UPS so I took that out he said no words to me through the entire transaction after. At the end of the transaction thank you. have a nice day and he said yeah. And I was I was leaving. I said your customer service skills are excellent, being sarcastic, and he said oh thank you. There's another UPS store down the street, go there. read more

I came here to return an Amazon purchase. There wasn't a line when I arrived and the cashier was polite and quick. It was a pretty standard looking UPS with packaging supplies, copiers and it looked like they did postal boxes too. read more

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Their 2.2 review score is generous. This place is awful and I'm grading on a curve. Rude and not helpful.

Avoid at all costs. There is another UPS store a few miles away. Seriously, I'm trying to save you. Just look at the reviews.

I was hesitant coming to this location due to poor experiences in the past. To my surprise I came in 10/16/25 to return some books & had the absolute pleasure of working with Ashley. The instructions from the book company wasn't very helpful but Ashley remained patient, sweet, and extremely helpful! I couldn't have had a better experience. read more

The man at the front desk I was told name is John, that boy although a man needs to learn how to actually speak to his customers... very arrogant fella. Awesome job to the ladies in there. read more

The UPS Store - Shipping Centers Near Me - Phoenix, Arizona

I went for print job: single page, normal paper, normal ink. There is apparently a $4.00 "access fee" just for pulling up your file. I would have been okay with $1-$2, but $4 seems extremely unfair for someone that's printing a single page. read more

This store has been completely remodeled and has a friendly helpful staff. I understand there were some issues before, but they seem to have fixed them. read more

Wasn't surprised when I looked up the store and see the two stars, gentleman named "brooks" rude and clearly doesn't wanna be at work by the tone of his voice when spoken to. Glad my mom raised me to be polite... speaks a lot about this man. Proceed with caution when coming to this location. Came last time and the women was great but seems like the men have an issue here. read more

The absolute worst customer service I've honestly ever experienced!! The guy that was horribly rude clearly hates his job! I went in there friendly and greeted him only for him to snap at every question or answer he gave!! So now I'm On my way to the UPS store on 19th Ave. They are so nice and helpful there. read more

Sad. We've rented a mailbox from here for over 5 years. Last year was $467 for the year. Price is high but not the real problem. Bad attitudes and lost packages are the problem. For the first 3 years never had one lost package. The last 2 years have been frustrating. Example of a common problem: I receive notification from usps or whomever that my package is delivered. I go to pick it up. No package. I talk to the staff, show them my notification/confirmation- 1. They just say " If there's no slip in your box. We didn't receive it." 2. I show staff the picture that usps snapped of packages left on their counter. That staff will say "That's just a random picture. Your package isn't here." 3. They look up some stuff in their computer. Tell me "nope, never received that package. Call Usps and make a claim." I actually did call usps and filed a claim they geo searched it. Swore up and down that it was delivered. I was freaking out because it was expensive medication. What do I so now? Both parties will not help find my medication. 4 days later the slip IS in my ups box- and GUESS what?? It was dated 8 days prior. The ups slip not the package label. That means it was Delivered- AND in the computer but I was told it wasn't and to go file a usps claim it wasn't their problem. Except I pay almost $500 a year for them to just collect my mail- so it IS their problem. Because this is happening a lot lately- we've decided not to renew our box again. Maybe if staff attitudes were better and they were actually helpful- we'd stay. But we're past that point read more

Best UPS store in Phoenix!!! Always willing to help with anything you need, very quick and efficient. Been there for notary signing, Amazon returns, Passport Photos. They are super helpful and friendly and get it done quickly and efficiently. If I could give 10+ stars I would. Great service, thanks to the entire team! read more

The man in the front desk pretty sure his name is John. He is very rude and has very bad costumer service and very very arrogant and has no patience at all! . Someone like that shouldn't be working in the front and should be in the back. read more

Every UPS Store is independently operated, and I've had great experiences at many locations -- but not this one. I specifically called ahead to confirm three things: 1. That they had a notary public on staff 2. That the notary was currently available 3. That the notary would be there until store close I was told: yes, yes, and yes. I drove over within the hour, only to be told by the manager on duty -- in a rude and indifferent manner -- that: 1. The notary hadn't shown up for work that day 2. It wasn't her problem that I'd been given incorrect info over the phone There are dozens of UPS Store locations. Avoid this one like the plague. read more

Stopped in today because the other UPS on 20th/Camelback ( my usual store) was less than helpful . Well I am so glad I stopped in. Was welcomed by Brooks and David. Two extremely helpful gentlemen. Needed a notary and an over light letter shipped. While there... a very disgruntled customer came in and was so nasty to David. David was nothing but professional . Honestly... people can be so rude. I want to say thank you to Brooks and David for making my transaction pleasant and professional. I have found my new UPS store. read more

Owner is a cheap crook who doesn't deserve your business. Tried to charge me $17 for a box. Fine. More money to print the label. Fine, get me out of here. They asked if I wanted to pay $46 to pack my box for me. No, that's okay, I'll put the return item in the $17 box myself and save $29. Then they said I'd have to leave the store with the box, pack it myself outside, and that I couldn't use their tape without incurring the $46 fee. You lost the chance to sell me a $1 box for $17 because I wanted some tape to close it? This place is not about giving the customer value for money. read more

Mr. John Crawford is a bully, a thief, all the things that would be disreputable as a business owner and a figure of the community. Within 20 minutes of contacting the vendor who sent my package, they refunded my money (a substantial amount to the average person) without question. I have been battling this "man" and UPS corporate for over a month and with ONE phone call and without question they refunded me immediately and will no longer be using UPS as their preferred carrier. And they are not a HUGE presence on the commercial side. Very local and very "home grown". I was told by UPS that I am one person, and "unimportant". Well, I guess I'm not that "unimportant " to the vendor I regularly buy merchandise from. I'll be providing updates as to the"lost" package regardless of the refund. It's not the vendor's problem or responsibility to issue refunds for packages that go "lost" from Mr. John Crawford's care. It is now mine! read more

The UPS Store - Shipping Centers Near Me - Phoenix, Arizona

DONT EVER GO TO THIS UPS EVER!! they have rude ass consumer service. i went in to ship 3 large boxes and the guy was being very rude and i called my grandfather and he was being very not professional. giving attitude, i asked if i could ship the boxes he said "we can't ship because your boxes is from walmart". jus talking very mean and i couldn't ship it, he was telling me i would have to buy a box from them that was $25 to put my box into it with attitude. and was telling me it was going to cost $500 for each box. i recommend not to go here. read more

I WILL NEVER give my business to UPS again. EVER!!! I know a lot of small and big business owners who use UPS as their preferred shipping provider and that is soon going to change to FEDEX. Now it is semi-difficult to get businesses to do much of anything that requires extra work thats unneccessary in their eyes UNLESS you know someone whos employed within (im talking about the businesses that I know who have business accounts with UPS). Well my mother is top sales in her division for over 30+ years and they are going to switch soon and I am speaking to 10 other businesses to do the same. THIS ALL STEMMED from this UPS location off Central and Camelback and my visit there. I came in with a package that I needed to have sent to a friend down in Texas. It was vital that he got this package ASAP so he could in return, mail me the laptop that I was getting from him, which I was going to use for my business. I sent over ($1600.00) worth of equipment and I got insurance on it. The lady at the UPS store told me the package would arrive on Thursday. I had relayed that information to my friend. On Wednesday, my friend went out of town a couple hours away for business. I had received a text message stating the package was delivered. I had called my friend to ask him if he received the package and he stated he did not because he was out of town and he thought it was arriving the following day. I told him that the package was delivered and the only way that was done is if someone signed for it. He hung up with me and called his wife to see if she didl. She was not home, so she didnt sign either for it, but she left work to go home to see if the package was there. (So now I have disrupted 2 peoples lives in search for this package). When she arrived home she did not see the package anywhere. I had issues looking up the package on UPS website, so I had to drive down to the store to ask them. Their customer service is so poor its disgusting. They told me that someone named "Fi" had signed for the package. I told them that is impossible as he is out of town, not expecting the package til tomorrow (when the girl told me it would arrive). There was NO photo of the package delivery. Long story short, Fi, my friend, had found out that the UPS delivery driver, dropped the package off, and signed for the package themself, for the resident (because the UPS drivers know everyone there in that neighborhood), as a "courtesy" delivery, so they dont have to wait for their package. Welll. someone apparently saw this and had stolen the package from wherever the UPS driver had put it and NOW I am out $1600.00+ shipping fee from UPS + insurance $ paid + laptop my friend was supposed to send me once he received the equipment (over $2000.00) + gas/time its taken me to try to resolve this issue (which has remained UNRESOLVED). Everytime I spoke to someone at the UPS store (when I was reluctant to get ahold of anyone), they were NOT helpful. They said they would call me back (over 4 times) AND NEVER ONCE DID. I waited and waited and waited. I gave them the benefit of the doubt and now I have lost faith in UPS completely. This store has tarnished UPS's name completely. Since then I have heard and seen bad things about this place. I have TRIED (yes I say TRIED) to file a claim, but they wont even file it. I cannot file it on my own. THE STORE has to file it and they refuse to do so. They refuse to take responsibility (UPS) for their actions. What was the point of getting INSURANCE WHEN YOU CANNOT EVEN FILE A CLAIM FOR IT. I have NEVER filed a claim ever in my life. And the ONE TIME I need to file it, I have a horrible experience with it. The ONLY way they can make this right is if I get paid for my stuff that I sent that went missing due to their negligence and poor communication. If not, I will not stop in making sure I can get as many businesses as I can to switch to FedEX and continue my journey until I am satisfied. This is friggin ridiculous. And from the looks of it, reading these reviews, other people have had other issues as well. I honestly dont expect them to even get ahold of me in regards to this, this is why I am going to hire an attorney and file a lawsuit against them because I have all the proof I need. The only reason I havent yet was because thats a lengthy process (which now I dont even care, I will do it) and because I was giving them the benefit of the doubt (which has went out the window). TO ALL THOSE WHO READ THIS---- trust me, TAKE YOUR BUSINESS TO FEDEX, YOU WILL BE MUCH MORE SATISFIED. read more

I'm really surprised by the negative reviews. My husband and I have been regular customers for a few years and have only positive and professional interactions with the staff and the owner. Brooks and his mom, I think her name is Charmaine are friendly and personable. The owner John always greets us with a warm smile. I highly recommend this location. read more

Payless for better service at any other UPS Store, and spare yourself the potential verbal assault from the owner. As mentioned in other reviews the owner has inflated fees different from all other UPS Stores. When I questioned a fee I have never had to pay at any other location ($3.50 fee to print a shipping label for an Amazon return), before I could even finish my sentence the owner jumped down my throat yelling at me that I'm cheap and poor and need to go somewhere else. He proceeded to yell that it's his store and he can charge whatever he wants and if I don't like it to "take my broke ass to another location". ( I had already paid before this so I politely asked for my receipt so I could leave). This guy looked like a complete asshole in front of other customers (which also walked out as I did because he was being rude and unprofessional. One even said they could believe he was the owner acting that way and they would never be back. Even after I paid the fee and left the store he continued to aggressively follow me out of the store berating me all the way to my car. I could not believe how terribly rude and disrespectful this guy was. As he's following me to my car insulting me I simply said you can read my review, I don't have time for his bullshit and disrespect. His response was "only losers like you leave reviews, and no one cares about those reviews because they're from poor losers like you". This guy clearly is unstable and could not handle a customer simply questioning a fee that only he charges. I could not believe what I was experiencing. I hope others decide to do business elsewhere, and not have to go through the verbal abuse I did for simply questioning a fee that clearly others on here have issue with also (read the countless negative reviews). Especially one that is not a standard fee from UPS Stores. Never do business with this location there are plenty others to choose from and you will save money too. Imagine how he treats his employees if this is how he treats customers, WOW! read more

I wanted to drop off a package to be returned with a prepaid shipping label that I needed printed. This store THAT GETS PAID TO HANDLE THE SHIPMENT by UPS wanted to charge me $3.54 to print a single piece of paper in black and white. ONE PIECE OF PAPER. Response to the placating and total BS comment below: Charging $3.54 for a single piece of paper is egregious and absurd, period. It has NOTHING TO DO WITH "High quality goods and services." What an absolute crock of garbage. As evidenced by your abysmal 2.2star rating, you're doing something wrong. Mayyyybe look internally before posting garbage rhetoric to justify an absurd price. read more

Customer service is the absolute WORST!!! I came looking for boxes to ship holiday gifts/cookies to relatives. They have no samples on display. They were unwilling to be of assistance when trying to give a description of what I might like. The person who helped me was rude, abrupt, and abrasive. This happened on a Saturday, December 14, 2024 at 3:00 PM. read more

The UPS Store - Shipping Centers Near Me - Phoenix, Arizona

Absolutely LOVE this location! Not only is it my favorite due to its great hardworking members of staff IT'S RELIABLE! Every time I visit this UPS (near Central Avenue & Camelback) it's always an efficient process and members of staff such as Robert and the fabulous Roberta never hesitate to lend a helping hand! I enjoy the service provided by the employees here so much that even if I am on the other side of town closer to a different UPS, I will intentionally drive the extra miles making my way to receive the impeccable service provided by this location (no matter the status of Rush Hour nor the amount of traffic). Seriously! Their customer service is just that good ! read more

The owner of this store is a complete crook, overcharges for stamps, charges late fees when they're not appropriate, and the staff is ever changing and is always rude. Please avoid at all costs.! read more

Worst experience of my life! I made an appointment online not that it did any good I go in tell them I have an appointment with a confirmation text show the text they have no idea what I'm talking about! read more

Just went to return a package from a store that I have been shopping at for years and returning at UPS. This UPS in particular is the one I usually go to and the guy just ripped open. My package opened each individual item pulled out my clothes... It felt extremely invasive. It's none of UPS's business what I'm shipping to the company. Not ok read more

Great store! Robert was extremely helpful! Quick and efficient service and they are open late! read more

I have used this store routinely for several years. On the last visit, I was told a very tiny 1 pound package would cost $29 to ship (when a heavy box I shipped a couple of weeks before cost $20). When I asked the clerk to re-check the price, after some eye-rolling and heavy sighs, she insisted that it was correct. I took the same box to the Postal Service and it cost $13. I have two issues: the very high price and, more significantly, the poor attitude of the clerk. If I could give zero stars, I would. read more

Did customer service just go down the drain? It seems as though every UPS store I go to they're angry or grumpy and have no customer service. There's a line of about four people and the younger staff member male just keeps looking at us while he's putting labels on other packages and throwing them off to the side. read more

Everytime I come here it's in and out, this last time I had a heavy package and they ran out to help me, very awesome staff! And then I noticed they were opening the door for the elderly that came in after me. Pretty good for a mail place read more

Shamelea was very nice and sweet. She helped us with an amazon and adidas return. She was quick and efficient while still being friendly.

Employee Brooks was horrible. The service here was absolutely terrible, I went in to get a paper notarized, and the employee Brooks "assisting" me, was stating how he can't tell me where to sign- which alright that's understandable. Everything about his mannerisms and behavior was disgusting & incredibly rude and then I had said "Well, I'll just get the notary portion finalized and I'll do my signature at the bottom section where the notary is and if I need anything additional, I'll come back." To which he responded "Oh, you need two witnesses for this piece of paper." Which is ironic because he didn't even even look at it, yet he refused to actually assess it to see. He also reeked of cigarettes. I had called this store location twice just to ensure that there would be a notary here for the timeframe I was looking for and when I got there in person, I overheard him saying he was leaving at 6:30pm yet when I had called the store They said he'd be there till 715 so I can't imagine how annoyed other people would be expecting to utilize a service and then this person is just making up their own hours. Overall, and by far the absolute worst service I've had in a while-honestly glad I didn't have to pay him to notarize anything he probably would of fucked it up read more

Putting a sign out saying you're open but the doors are locked isn't very professional. Do better! read more

The UPS Store - Shipping Centers Near Me - Phoenix, Arizona

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Robert, the manager, was very helpful! He patiently answered my questions on multiple returns. read more

I was also very shocked to see bad reviews at this location. The ladies working here were extremely knowledgeable, efficient and helpful. I felt like I had walked into a small town family-owned business. They knew other customers well and treated everyone I saw, including me, like you would treat a neighbor. I was there for the first time and needed to ship a suit to someone who lost his mother suddenly, while visiting his home state, and needed his suit right away so he could deliver the eulogy at his mother's funeral. These ladies were beyond kind, compassionate and helpful. His suit made it in time and we could not be more grateful. read more

Service clerk had a real bad attitude. Seemed disgruntled at every task. Poor communicator as well.

Customer service rep refused to take Postal Service parcel at counter. Was told to take it to the post office.

Save yourselves don't go here. Wow the rudest staff ever. If the UPS driver would just deliver my packages I wouldn't have to go here. The tattoo girl needs to learn her tone conveys a message. I dealt with her twice for one package days apart, and yet her attitude was the same. Seriously "honey"! I'm optimistic that my UPS driver will deliver my packages so I don't have to go back here as deal with the staff. They are horrible "we are just the UPS store, what do you expect?" We'll I expect to deal with courteous staff. Ugh read more