From day 1 at this location I have always had the best service and experiences. During the covid pandemic I had some issues with getting UPS to drop off my packages at store instead of my apt door where there is a high theft rate. I recently had an order sent to this store and when I walked in Pat said, "I have been waiting for you to come back in, I have a package here I've been holding for you for months but I didn't know how to get ahold of you". Turned out it was a very expensive product I had ordered months ago and went through a run around with company I purchased it from. She said the company instructed her to charge me a holding fee, but she refused. Telling them I was a good customer and that she knew I would be back one day! Talk about make your day with everything that is going on. I've observed Pat, on every occasion I have gone into this location, be polite, courteous, efficient and helpful. Let me add my first experience at this location. The store was literally slammed with a line of customers. I was in a hurry as I was on my break from work as a city bus operator. I thought for sure from past experiences in this type of store with the volume of customers waiting to mail packages and more, that it was going to be a bit of a wait. To my surprise Pat and Greg were just amazing and pleasant while multitasking and getting everyone taken care of quickly, politely and efficiently! I was so impressed with this 1st experience it sold me on this store. And every single time I go in, I witness the same level of customer service! As long as I'm within a reasonable distance from this location, this will be MY UPS STORE!! And if I move far away, I will occasionally have a package sent there anyway to stop by and see Pat & Greg! I have read some negative reviews about this store that I believe are several years old. Of the many trips I make to this store I have never experienced or witnessed bad customer service here. I've also never seen any of the people mentioned in these old reviews working there. So as if October 2020 I highly recommend this UPS store!! Thank you Pat and Greg for your consistent Awesome Service! Your much appreciated! read more

I had an extremely important package I needed to send to Africa using DHL. I stopped at this UPS Store on my way home one day, even tho it was over 30 min away from my house. Pat was working and she went above and beyond to help me figure out what was all needed to get it there safely and on time. I came back about a week later when i had everything ready to send. Pat was working again & she helped me to get it all to fit into a properly sized box to help keep the cost down. I explained to her that the contents were for orphaned & abandoned children with special needs. Ten specialized feeding tubes that they can't even buy in their part of Africa at all. Pat was so kind and seemed very touched by the pictures i showed her of all the children i love there. She even offered to pay for the cardboard box with her personal money that was needed to purchase to send the tubes in! Wow! The whole time I was in the store, other customers came in and she acknowledged every single one of them and helped them in a very kind and expedient way too. All I can say is if you have something valuable or important to send, you can trust Pat at this location to help you get it to your destination safely and securely! To her manager and owner of the store - you have a priceless gem here! Treat her well so she can keep giving all your customers excellent customer service! To Pat, you have no idea how your kindness touched my heart! read more

I was looking for a UPS location to use that was close and convenient and found this location next to Safeway at the corner of 7th Street and Thunderbird. I took several items in to ship and they helped me find the right size boxes and set up an account for me. Since then I have returned almost every day with packages to ship for our Toffee business. The staff there are always extremely helpful and friendly, starting with Pat the manager. She is so polite and always greets everyone that comes in, and two young men who work in there Nick and Ray are equally cheerful and eager to help with all their customer's needs. I have been using them for several weeks now and am really happy with their service. They also have mailboxes in there and although I don't need one, I did notice that they seemed to personally know the customers who do by name. I think it's really nice that they take the time to get to know their customers and treat them in such a personal and friendly manner. I would definitely recommend this location if you are looking for a friendly UPS store where you can take care of all your shipping needs and be treated with a personal touch. Thanks Pat, Nick and Ray. The world needs more customer service like this! Tracy at Toffeemaster Co. read more

I don't usually write reviews much, but I was so impressed and happy with the service I received at this location. I was moving from Phoenix to Nashville and had an OVERFLOW of personal belongings I wasn't able to fit in my 2 Pods! It didn't seem like I had a-lot left but I ended up with 10 large boxes to ship to myself. I had no idea how much it would cost (size & weight) so I called this location and PAT took my call. She was Amazingly Friendly and So helpful, I was compelled to use this location. When I arrived she Remembered me a By Name from my phone call, she had an associate come with my to my car with a Dolly am load all my boxes. Everything went great. Additionally, I was shipping an Expensive Wedding Dress to my daughter in a very large box, So I Insured it, and Thank God because it turned out the Dress Box delivery was an issue, as it had to be signed for and Nobody was gone to sign, so after 3 attempts the Wedding Dress was returned to the UPS STORE!! I freaked out a little worried about where it was until PAT CALLED ME to reassure me the box was with her at UPS and safe until I could get a family member to the store to pick it up! I am grateful to PAT and her associates for taking such good care of me! read more

I had the opportunity the other day to watch Pat work with a very disgruntled client, she was very professional, made it a point to try to help him through the entire process, but unfortunately, he was not hearing it. He was rude, abrupt, and ultimately threatened her saying she was charging him money for a service that she only represents to the UPS store it's unfortunate. He couldn't see that she was doing the best to make him happy as he was just mad about a few dollars. It's unfortunate money was more important to him than the service he was receiving at the end of the day somebody like this, I would've asked to leave my business, but ultimately Patt treated with respect and made sure he at least felt that she would do everything she could to help them out if you ever stop by the store say hi to Pat and you'll always get great service. She is wonderful. read more

I was in Phoenix last week after my mother passed away and I wanted to ship some personal items to my home on the east coast. One item in particular, a bar globe, was too big and very expensive to ship. It was also damaged from tape that we used to transport it securely to the UPS store. Pat was extremely helpful in working with me to find alternatives, even after I returned home. She went out of her way to call me with suggestions and emailed me photographs and the dimensions of the globe so I could find a match online. Her personal attention to this is an example of superb customer service! Not only is she extremely pleasant to deal with, but she takes a genuine interest in her customers' needs. That kind of quality service is increasingly rare. I obviously picked the right UPS store for my shipping needs! My thanks to Pat for all her help. read more

I visited this store for the 2nd time on 12/17/2020 and was greeted with a warm welcome by Greg and then Nick. During my 1st visit on 10/10/2020 Greg assisted me with a fingerprint clearance card and his customer service was awesome. For my 2nd visit, Nick assisted me and I can honestly say that both Nick and Greg are awesome at what they do, which really says a lot about the management there. Both are great assets to this establishment and always display a bold amount of happiness in what they are doing to assist the customer. Way to go guys! PS - I received notification the next day from AZDPS for both of my requests that my document had been issued and mailed to me. Thanks for providing me with a pleasant experience! A thankful customer! Nick read more

It has been a while since I've come to this location because of a very rude young girl who used to work in the afternoons, but I'm so happy I did! Katie is such a doll! Even though the line was longer she got everyone taken care of quickly but still took the time to care with everyone! I had a phone to send back and she could've just handed me my label but she took the time to explain the importance of keeping it until it was received. It may not be much to some, but to me, when someone who doesn't know me takes the time to care even though she's busy, it really makes my day! Thanks for everything! I'll definitely make this my go to UPS store again! read more

My husband and I were needing to return a huge rug that we bought online. Being this our first time returning something as large as a rug. Pat and Greg who were not only busy helping other customers were also helping my husband and I wrap this rug up. They were so sweet and helpful during this stressful time of Covid-19 and helped with wrapping the whole thing while helping other customers. So sweet and supportive and just the kindest. Definitely will be returning to this UPS location and will always ask for Greg and Pat read more

When one thinks of a neighborhood store, this is the place. Postage and shipping, notary services and more, I have always enjoyed coming here. Pat, the manager, is friendly to all and I truly fee heartwarmed whenever I come in to do business. She is exceptional. And her employees are great too. She remembers the regulars and it feels like home. Efficient and effective, this place is the "whole package and a bag of chips". Keep up the good work UPS. You need more places like this. read more

I never met any type of employee who were willing to work with a customer for over an hour on an issue that seemed impossible to fix. Shout out to Luke and Roman for being amazing and never giving up on me. I'm sure they could tell I was stressed but they made my experience here a lot better. If you come to this store ask for them and you'll receive the best customer service out there! read more

Best local UPS shop! I have been using them to pack and ship out my ceramic art. They do a wonderful job of packing and I have never had a piece break in transit! I've even had several customers comment on how beautifully their pieces were packaged. Everyone that works at this location is incredibly friendly and helpful and they always have a smile on their face. Highly recommend!!! read more

I so appreciated Pat's customer service today. I had previously had some...difficult...experiences with mailing large groups of packages through other vendors, but Pat made the process painless and even enjoyable. Just wanted to commend her for her excellent customer service and for making sure all of my mailing needs were met. I'll be back for more packages soon! read more

I opened up a private mailbox in April (2020) at this location. From my very first trip into this Store Pat has been very pleasant and helpful. I always look forward to walking in this store and saying good morning to the employees and maybe if time have a short conversation. My mail is in my box along with my magazines. Great Store and Wonderful Employees. read more

I have had a box at this location for nearly 18 years. The employee crew of Pat and Ben is awesome! They are always helpful, happy, and personable. Whether I'm picking up packages, mailing packages or just dropping by for mail, they always take a moment to provide great service. I highly recommend them both and this location for all your postal needs! read more

Pat is the most amazing employee! I walked into UPS overwhelmed and confused about fingerprinting, and she walked me through the process step by step. She managed the store beautifully while helping me and addressing anyone else's needs that walked through the door. I am so happy I selected this store, and Pat is an absolute UPS genius! read more

Great job to Ramos who helped me so greatly getting my paperwork off of my cell that I needed so urgently, and helping me get exactly what I needed. And Wendy for her care and concern and effort to assist me graciously. I would have been sunk without the service. And I appreciate how they genuinely cared for me and my situation. read more

I use this UPS store on almost a daily basis. Thank goodness for PAT working so diligently to keep the customers happy and safe. It's very stressful to be in customer service these days so I doubly appreciate Pat being there and taking care of everything for me and for other customers. I cannot imagine doing business anywhere else. read more

I visited this store to have my fingerprints completed and I was very pleased with the service. Pat is amazing! She greets you as soon as you come in, making you feel welcomed. She has a very pleasant attitude and is friendly. She answered all my questions and was prompt in meeting my needs. Thanks Pat for the great service! read more