I had to visit this UPS store twice. It sits in a very congested area within two strip malls that have various eateries and businesses. If it wasn't for the fact that UPS has specific parking spots for drop offs the parking would be a problem. Yes, a lot of customers come into this store for many reasons. I have not ever have spent more than ten minutes if that to take care of my business. Once you take your package to the counter it goes fast. Of course every time I use UPS is for a return item and I always have the labels ready so I'm always prepared. Their service is fast and they are very helpful as I noticed the young man taking care of an elderly lady and giving her guidance on her package. I could tell she was really appreciative of the help she got from the young man. I will continue to use this one location when I have to. This one particular UPS store is located near 30th Avenue and Peoria Avenue in Phoenix. Like I said busy location but they are quick. read more

Customers service horrible. Waited in line for finger prints had and appointment. Was instructed to wait to the side few seconds which I did patiently.Employee then looked at me confused and said she forgot about me and then when I questioned the how much longer should it be .Employee (female ) got up set and told me not to give attitude that she had to help others .i told her i have been waiting and i had an appointment and just how others where being helped the fair thing was to help me too .she then said don't give me attitude .i then expressed why is it that you can yell at me and talk to me that way when im not .she then said i could deny you services .i said im not giving you attitude all i asked was about how much longer would it take .she said a ok bye im not helping you you can go bye . I waited because i was in shock to hear her especially since all i did was ask her a question .i don't leave and got my fingerprints because I needed them but im sorry if you get that up set over about how much longer question you might be in the wrong field of work . I hope if manager goes and looks at footage they can see and hear how this employee handled the situation. read more

I'm here at 8:48 AM. The sign says they open at 8 AM. All doors are locked. Lights are off. This checks out, the UPS stores locally have gotten worse and worse as time goes on. read more

The UPS Store - The hours marked on the window. - The glass door shows business hours from Monday to Sunday, promotional stickers for credit card payments and discounts, and a Fieldprint logo. - Shipping Centers Near Me - Phoenix, Arizona

Had the worst experience. The stores owner- management needs to investigate in shipping and handling. My boyfriend was dropping off 3 shipments. For some reason or the other, the employee told him the uploading system were down and to air drop emails to his phone. The employee tgave my boyfriend receipt for shipment, but it never got shipped out, only 1 with lesser value was shipped out. Please be careful in sending anything with high value through this store. Our customers, who was awaiting the shipment was very upset and angry, they paid high value for the product. Our product is missing/stolen / never shipped out by the employee. We will contact for a refund for both products. The value of both products together was above 900 dollars. After reading other reviews, it seems like the store employees are stealing packages. We are also going to file a complaint with BBB and ask for an investigationtion. read more

This is an awful UPS store. No notary but they did put up a sign regarding lack of notary with alternate location. The hours say open time is 8:00am. No one is there at 8:00am. I've counted at least 10 other customers who left while I sit & wait for the store to open. One day last week when I shipped packages the store didn't open until after 9:00am. Please fix the staffing issues or change the business hours. read more

Do not ever work here!!! Vicktor is the owner of this store, as well as 3 other UPS stores. This man had me work a different store one weekend because he had callouts. This man ended up not paying me the 24hrs at this different store. I pretty much had to harass him to get my money. This was a year ago, after filing a complaint with the Bureau I finally got my money. Your lucky I didn't sue Viktor, but honestly god did you dirty enough. read more

This store sold me a service that did not exist for $130.00 and then refused to refund my money... I went in on Sunday to overnight a package. The guy behind the counter said the item would arrive by 9:30 the next morning. I even said, " oh I'm so glad you guys can do this on a Sunday." He sold me this service knowing that ups would not deliver the item by Monday morning. When I couldn't find my tracking number online, I went into the store for help. The woman behind the counter was incredibly rude and blamed me for buying the service that did not exist. When I asked to speak to a manager about the situation, she said, " I mean, I can call him but he's not going to do anything for you." She then proceeded to call him, go to the back to talk to him and then came back and said, " ya we can't do anything for you." I then asked for his number to speak to him myself, but he did not answer my calls. I went back into the store to have the employee call him for me, and lo and behold, he answered his phone. He told me that he would refund me within 48 hours but he was not in the country right now. After not hearing from him in 48 hours, I tried calling back several times but he doesn't answer his phone. I guess I'm out the 130 but I wanted to warn people that this store is intentionally selling services that don't exist and not giving two shits about the money they are taking from their hard working customers. The staff was rude, and management was completely unhelpful. Never going here Again. Be warned. read more

Terrible customer service I came to drop off a package for return and it was heavy it was hard to carry, 3 guys were there making fun and laughing about it! They don't help not even good afternoon!!!! Ups please hired someone willing to help the customer read more

"Tiff" was without a doubt the worst customer service experience I've ever had at any UPS store. The attitude and conduct was appalling. When asked if my box could be taped, a 1inch gap was left in the box. When asked to tape it closed replied with "I'll get to it when I get to it". I was shocked. Then proceeded to refuse to tape the box until I paid. Despite having already taped it...just poorly. I offered to do it she said do not touch the tape. So I said I'd like to know my box is actually CLOSED before paying and she then argued back and finally did it. Genuinely the most offensive customer service exchange I've had in a long time. Hope this gets discussed so no one else experiences this. read more

DONT GO HERE FOR AMAZON RETURNS! Horrible service the guy in the store called me dumb and told me my problems with returning my Amazon Package were my fault and I should learn how to read. He told me he was doing me a favor by helping me even though it's his job to help me! He yelled at me that he hadn't had a lunch break and doesn't get lunch breaks! What kind of business doesn't give their employees lunch breaks???? At any rate none of this was my business I honestly just wanted help returning my product so I could get back to work. I'm young but it's crazy to see the type of young people that are being hired these days! They worked based on emotion and have no problem disrespecting you if they feel uncomfortable or are unable to meet your needs during the transaction instead of problem solving. In the end there was a black guy who ultimately ended up coming off his break and helping me out. He was sssooo nice and apologized so I am grateful for that. I also left my debt card in the business and he ran it out to my car. He was a good man and I'm glad he told the other guy to step a side and helped me. But even after the guy started helping me the other guy kept coming out from the back yelling at me. WOW how does the manager allow this to happen in the business!!!! read more

Came here with a huge item that I needed to be shipped from the minute I walked it I was assisted by OZ and Rashad. They had some great suggestions and were extremely helpful throughout the process. I truly cant thank them enough I originally came in for an estimate because my item was so large. They made me feel assured from beginning to end was truly a seamless process! Couldn't ask for any more! read more

They charge 4.99$ for an envelope the exact same envelope at the other UPS store in glendale is 1.79$ for the exact same item! Absolute grift read more

Absolutely terrible service. First, I scheduled an appointment with a notary online; when I showed up, the counter person said, "Oh, we don't do that; I don't know why the website says we do." No apology, no suggestion for how to remedy the issue. I clarified if they had no notary at all or if the notary was just not scheduled. The clerk seemed at a loss for any answer. I could not answer how I could schedule an appointment with a notary or when the notary would be at the store. Unhelpful. I had two items of clothing to be returned with a QR code. Received a receipt. After a few weeks, I only received a refund for one item of clothing from the store. I contacted the store, and they said only one item arrived; contacted UPS, and again, they were jaw-droppingly unhelpful. She said, "There's nothing here at the store, so we must have sent it," and "It must have got lost in transport, and that isn't our fault." Wait, I thought YOU were the people who ensure the transport of items? When it was clear she wasn't going to help, I asked for a manager...she said they didn't have a manager. You don't have a manager--no--well, they'll tell you the same thing. Avoid this store they are so bad it will make your head spin and your blood pressure spike. Just Sweet Baby Jesus, give me strength! read more

Every since they have changed management or whatever they did this has been the worst experience of any UPS store. Never answering the phone the mail is always behind and today when I called to find out if they would be doing the mail they said the mail is in but they are not putting it out today. I have no idea what kind of customer service that is but it's definitely not the kind that I expect to receive they take my money every month they have my mail there but I cannot pick it up today because of whatever reason. We will be canceling our box here and I advise anybody looking to get a mailbox please do not use this business. Absolutely horrible read more

The UPS Store - Bad reviews of the same business - Shipping Centers Near Me - Phoenix, Arizona

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Don't go here to drop off Amazon returns for "free" because the owner has decided he's gonna charge people a dollar to tape your box shut. Because at the UPS Store tape is surely hard to find and very scarce. read more

WORST CUSTOMER SERVICE! paid $50 for overnight shipping and it got delivered 4 days late. called and they said i had to go into the store so after i get back into town from the holidays the location put in a Guaranteed Service Request. Weeks go by, no refund . I call the number provided by the location to follow up on the GSR and they have 0 record. They give me corporates number (only automated - can't get a love person) and i'm told i cant get a refund cause it's past 15 days... then it hangs up. DONT GO HERE!!! everyone is literally USELESS. ZERO STARS STILL NEVER GOT A REFUND. Do not ever go here. Such a scam, UPS corporate and the stores are terrible. read more

Had to mail out a glass picture so wanted someone to pack it for me. The UPS store provides this service. Got right in to be helped, didn't have to wait in line. Alex helped me. Very friendly and personable. Seemed to be learning how to do this process but handled it professionally. In and out of the store in less than 10 minutes. Will use again for sending such things. A bit pricy to do so but worth it to ensure no breakage of item. read more

The UPS Store - Shipping Centers Near Me - Phoenix, Arizona

Terrible experience I just had... I went in there to ask if I can get the package sent to the location, but they told me to call customer service to send it to the location. Then I asked for the number because the number on the website didn't help me at all, but they told me that they don't have the number. How does a business that can offer extra service not have any information? So the lady at the front ignored me after asking for help. Felt like she was trying to avoid me at any cost. So this is the first and last time I'm ever going there.‼ read more

If you are returning something to amazon don't do it here!!! Amazon doesn't charge you to drop off return packages. But this specific location will. They will make you pay for taping to seal up a bag that is originally from Amazon. They could have used the shipping label to act as the tape to keep the bag sealed. However they charge me for tape instead. Will not be going back to this location again and would have rated them a a negative star if I could read more

When did they start charging $1.09 to tape the boxes closed on an approved return? Plus the night entry doesn't work... enter code, green light come on but doesn't open. And mail isn't put out daily. So frustrating have to come back 2-3 times a day to see if it's out read more

The folks here are always nice, even when their customers aren't. I see many nasty reviews and can't help but wonder if those are from the same miserable folks who think it's okay to treat workers like sh!t. There was a long line and bless the poor kid who had to endure the dumbest questions from a lady who wanted an explanation of difference btwn this UPS store, the USPS and the UPS trucks. Sheesh! He explained it clearly and she still gave him tude. The next lady yelling at him because her package wasn't delivered timely enough, despite her not paying for priority mail because it's too expensive. How was that his fault? Rude people suck. I'm sorry that the employees here have to endure this sort of treatment. And I'd like them to know that I see and appreciate their hard work and efforts. They've always been kind, helpful and professional towards me. read more

So I needed my fingerprint card so I can go to Nursing school in a few months. I never got my fingerprint scanned before, and was pretty nervous I wasn't even at the right place to get it. However, Victoria knew exactly what I needed the moment I said 'fingerprint' and she got right to it. Clearly, she had a lot of experience from the get-go. While I was there she was in charge the whole time, asked questions for me to easily answer, and got me done in less than 5 minutes while she was handling a phone call and 2 other customers. Hands down, period, give her a raise UPS 'cause she did a great job as soon as I walked in! read more

I had a mailbox for a year at the ups store at 3039 W Peoria Ave. I paid $300 for a small box. For the entire year, no ability to get mail after hours. Every time I went to pick up mail & packages (behind the service counter) I would have to wait 30 minutes because the store is understaffed & very busy. During the pandemic the store would be full of customers in masks waiting in line for 30 minutes. Some days the line of people would extend all the way outside of the store with people waiting outside in line! When my box expired I did not renew and got a PO Box at the post office down the street instead for literally half the cost & no waiting! At the post office if you get a large package it goes in a large box & they leave a key in your mailbox so you can get your package but not at UPS Store. You will stand in line waiting. I recommend using a different UPS store or your nearest post office to get mail. read more

i just left this UPS store 6/14 at 5 PM where this woman asked the worker in the front for a piece of tape to secure her package just a single piece, and she made her charge her a dollar for tape, lady was so calm and literally confused and proceeded to kick her out, when the lady left, the other coworker hispanic male asked the rude worker if she really was gonna charge her for a 1$ piece of tape? and the worker proceeded to laugh said said hell yea and made fun of the woman in front of a room full of customers. Just give the lady at the damn piece of tape and don't laugh about it right in front of everybody, horrible. she did it on purpose and never would charge a white man probably read more

I really like the staff here. Friendly/courteous - but they seem to have a lot of turnover. They've got LOTS of stuff and it's convenient for packing stuff. If you want to mail USPS - go to the post-office to do it though. The prices they charge are fairly high. But again, they have lots of supplies for mailing stuff and it's a convenient store compared to having to go to a bigger/more crowded store. read more

Asked the representative for help having their UPS driver to deliver my package to their store instead of an address where no one will be home. Guaranteed package will be stolen so thank you for nothing. read more

I made an account just to review this place. I went here for the notary and to have a document printed out at about 4pm. They told me that the notary wasn't in until 6pm. I paid for my document to be printed and for the notary (that wasn't even there) and came back at 6pm just to hear that the only notary certified employee they have hasn't been answering their calls or texts and would not be in until 7, if he even shows up. I asked for a refund and it was processed no problem. I call ahead of time to see if the notary is in and come back a few days later because this is still the closest notary to me. When I arrive, I pay for the notary service and wait just to see that the notary is on a personal call and then proceeds to get on the customers side of the counter to make a purchase. All of this after he sees me pay and wait for him. Super unprofessional. If you're at work, work. read more

We have used this exact location for our mail services for our pool business since 2014. Once it went through new management getting mail in our box at a decent time or picking up packages while we wait in line for 2030 minutes because they're short staffed is a nightmare. We don't live in the area so I use the perk of calling to see if I have mail before I take the drive and most the times I can't get anyone on the phone and even if I do the excuse I get is they're short staffed and they don't have time to put the mail out. Why am I getting charge for a mailbox and can't get my mail because there shortstaffed. I really hope someone in charge sees this and can make some changes before they lose us as a customer. read more

Owner nickel and dimes everything down to charging for an inch of tape. So much for free Amazon returns.

I want to give a shout out to Josh! He is always willing to go the extra step to make sure our needs are taken care of. He is a great asset to this location. Thank you Josh, keep up the great work. Your efforts are appreciated!!!! read more

Went in for fingerprinting. Finished really quick. Didn't even have to wait a minute thanks to Eddie's quick and excellent customer service. Definitely recommend this store for fingerprinting and anything else as well. read more

Slow service, walked into a line that was nearly out the door. Even with just a drop off package. Besides the slow service, they have shipping supplies, PO Box and cashiers up front. read more

Poor service... I waited 40min.. I walk in and they help me right away... he started helping me but there was a lady on computer and she couldn't print something... and the guy who was helping me ... went to help her and it took him like 15 min and the the post office lady came and he went to hel her and it took him another 15 min .. and then another costumer came in to try to use the computer and she try to print something again and he help her too so I stay waiting there till he finished.. the other guy was helping everyone that keep walking in the store and knew I was waiting there for 40min so the other guy who was helping me told him if he could help him finished to the Oder he was doing for me .. so I know is not fair that the other guy saw me there waiting and didn't even ask his coworker if he could help me ... read more

I don't know who the two gentlemen were working tonight 10/19. I can say as I walked in I did not feel welcome at all. I told them I needed to do my finger prints no problem. While I was in there he was hardly helpful but wanted to talk to his co worker instead. It was damn dude, damn, dude. Dude. Completely unprofessional. The machine didn't work and he looks at me a says call tomorrow. Ok I understand things go down but he didn't even try to see if he could fix the issue. Very unpleasant experience. read more

Repeated issues - lost return, misdirected packages, packages incorrectly held. Reaching customer service to report issues with this specific location is time consuming and nearly impossible. Until issues at this location are resolved, I am not interested in doing business with any vendor that ships via UPS. I get that UPS is a good company nationwide, but this location needs help. *** edit. The driver's supervisor just called my to YELL AT ME because his people refuse to deliver a package. Un-freakin-believable. read more

I had trusted store 4870 with packing and shipping collectibles; new box, pack, ship. When I received my package I couldn't believe the state it was in. The exterior was damaged by dragging, crushing and impact. The contents were destroyed. I understand that may have happened in transit- but it was one of three packages sent- the other two (self packed) arrived undamaged. After making a claim I have been getting the run around for two months...still no resolution. Promised calls by Ben, the 'manager' have been no go. I'm still waiting week after week just to hear from them as my calls go to hold or passed off to someone else. This is the absolute worst customer service in my experience. This review is in hopes they take your shipping seriously...because it seems what was important to me is a joke to them. read more

I'm convinced that this store steals packages, or is most likely ripping customers off. I shipped two large and expensive packages over 50 pounds one made it the other didn't with insurance almost a month ago with insurance and still haven't gotten my package or reimbursed they are very unprofessional and I'm sure I'm not the only customer dealing with this I don't recommend anyone to ship through them j read more

I was there today at 9 AM with a few others waiting and no one ever showed up to open at 9:30 AM everyone left. BAD Business practice!

This place wanted to charge me $5 to print 2 black and white copies. There is an obvious change in management... the people previously were so nice and the prices were great! Not going back now. The staples literally across the street charged 33 cents for the same two papers, and were so easy to use. read more

Store stayed open late just for me since they knew I needed to ship my package that day! They were so nice and so helpful, and I was really grateful! read more