This location closed with only 3 days notice, which came from the post office. We paid for a year…read moreand are out our money. My value rating is 0....

I revisited this store today - sadly, they just don't improve. There was a female employee - 20/30…read morewith straightish hair that acted like I was putting her out for giving her my packages. Just unbelievably rude. Do better -- we have choices, there are mailbox places ALL over this area. You don't need to act like we're insulting your intelligence by asking you to mail our packages. Seriously - just do better. It wouldn't hurt you to be kind, friendly, welcoming, etc.

Went for notary documents and left with snacks, collectible hot wheels, and new place to visitread more

Old place was awesome. Seems like the newer location is the same. Way to go!!…read moreHot Wheels and other die cast honey hole. And I guess postal services are available as well?

This review is for the crew at 9069 W Olive Ave Ste 111, Peoria, AZ 85345…read more The two people in your store Sunday June 7 2026 were exemplary employees. They went out of their ways to help us with a return after we left our traditional method of payment behind at home. It was important to me to get this return accomplished I'd been avoiding, so their help is appreciated more than they realize. I've definitely never had better service at any shipping spot. They actually made my day. I hope this gets back to them. Truly appreciate you!

I'm trying to write a specific review for the UPS store on Thunderbird road in Peoria, Az…read more I was the first one this AM, & Elizabeth was a great helper to me with my heavy packages & put my pre-printed shipping labels in a clear envelope that UPS provided. She suggested it was easier than taping them on( which I did for the 1st one) no one has ever offered that to me, & I always use this store for sending packages. I'm thankful for Elizabeth's help today! She deserves to be acknowledged for her customer service.

Nice UPS store that is always busy, this is a very convenient location for west valley and Peoria…read morearea so there is normally a line and parking sometimes can be a struggle. But the workers are always nice and friendly. I got here a lot for returns. We have also used them as a notary and it was fast and easy.

I'm really sorry to have upset my wife. I'm disabled and use a wheelchair, and I ordered something…read morefrom Amazon, but it didn't work out, so I need to return it. (I really love Amazon's return policy!) That was quite a challenge! It weighs 22 pounds, which is too heavy for my grandma to pick up. The mistake was that I told my wife to take it to the UPS Store next to the Starbucks on Lake Plesant and Happy Valley. 24654 N Lake Pleasant Pkwy #103, Peoria, AZ 85383 I told her that the friendly, nice, healthy people would help her get it out of the car. Big mistake. They told her they were too busy to help and were very mean to her. Maybe we should change the description of the people who work there from, friendly, nice and healthy to, a bunch of lazy, mean people. After all, what is it going to be, maybe 2 minutes, to help grandma? Now I'm going to have to find a better place for her to go.

Kylie was amazing. I had 50 pages of very important documents the store was very busy she was…read morerunning the whole show help me out tremendously got all my stuffed done for me and sent where I needed it to get sent as I was on a timely schedule. I asked if she was the manager she said no. I truly believe this lady should manage the store as I had such a great experience in such a stressful situation I was in. I've been in there twice and she helped me both times I truly believe if there is a position open for her she's a complete asset and management material for your store.. Thank you for all your help Kylie. Satisfied customer Samantha Simpson. The lady with all the papers that you had to scan.

Great customer care and very efficient. We have always had a good experience with the people…read morethat work here and they manage to make the process very easy and fast.

Helpful and have a variety of ways to help with mail / shipping needs. Definitely recommendread more

Well the website says open til 6. NOT THEY CLOSE BEFORE 5.00 PM. I think the mailing business…read moremust be a very hard job. The customer service is nill.

I had such a good experience at this UPS Store thanks to the manager, Alissia. She was so patient…read morethe whole time, even with all the chaos going on around her. Nothing seemed to bother her -- she just kept helping people, answering questions, and even picking up phone calls like it was no big deal. She made sure everyone felt seen and kept reassuring us that she'd be right with us. Honestly, you don't run into people like her very often anymore. This UPS Store is lucky to have her.

The employees at the counter are so friendly and accurate with how they accept your packages…read moreprocess your returns and or pick ups, providing all of their great services even has a post office on on site. Highly recommend.

Super easy to make my return here! Staff was super friendly and everything was quick and easy…read more Would come back here!

Customer service was awesome!! The ladies there went above…read moreand beyond for me. Forever grateful! Will use services in the future! Thanks again ladies!