I am in the process of buying a home and needed 7 different documents notarized. I showed up late, after work and they were still able to help me out. Kylie was great! Very thorough and polite. Her co-worker Beth was holding it down and helped everyone with a smile. I was nervous to go in because they had some rough reviews, but I personally had a great experience. I would definitely go back to this location. read more

Manager spoke to me like I was a child, she was extremely rude and unhelpful. Literally just needed help with documents and notarizing and she treated me like I was an idiot. It was actually embarrassing as hell. Edit* I went to another notary with the exact same documentation that they refused to notarize at this UPS. They were very nice and said I had the appropriate documents and got what I needed notarized. I have no clue why the manager at this location spoke to me the way she did and denied to help me. UPS should revisit employee training and customer service at this location. Edit 2* Interesting response. You claim the documents were incomplete or improperly filled out, yet I took the exact same documents to another notary shortly afterward and they were notarized without any issue. Those two things cannot both be true. My complaint was never that you followed the law. My complaint was that I was treated with unnecessary disrespect while simply asking for help. Instead of acknowledging that concern, this response just assumes the documents were the problem despite evidence to the contrary. The notarization was completed elsewhere with the exact same paperwork. The difference wasn't the documentation. The difference was professionalism. read more

We went to this location for a passport photo, only after being turned away from another location who said they don't get good photos when they try to print them. When we got there it was pretty busy, as they were closing within 30 minutes. When we finally got to the counter, the lady was hesitant about taking the photo and said we should really be there before 4pm due to "lighting". I told her that my daughter doesn't even get off of work before then, so we don't really have an option. Then at that point, she wanted me to wait to have her photographed until the line died down. I questioned that saying that if it was a lighting issue, why would you make us wait longer as the sun continues to set. Wouldn't that just make it darker in the store? She apparently wasn't happy with that, but went to the back to get the camera. She did tell us that it would take 10 to 15 minutes for the photo to process. I told her it was fine since the store didn't close for almost 20 minutes. What I found out later is that she called her boss to complain about me before coming back out to take the photo. So, several minutes later she comes back out and takes a few photos and then goes to the back. Upon returning, she then states we can't take the photo home today because the morning staff will need to review the image and make any adjustments to the lighting, but I could pay for it and pick it up the next day. At that point, it is what it is. As I presented a coupon for the service, which was directly from the UPS website, she proceeded to tell me they don't take those coupons. When I read her the coupon restrictions and showed her again that it was from UPS directly, she goes to call the owner. When the owner calls her back, she starts off the phone call by saying "our lovely lady once again who is here for the photo has a coupon and I told her that we can't take them." In a Very snarky tone. Which at that point I knew she had called her boss before this call. The owner told her how to process the coupon, and when she hung up she had to make another snarky comment that 'we normally don't take these, but it worked this time." After paying, we were told that we would get a phone call when the photo was ready sometime in the morning. It is now 2:00 p.m. the next day and I still have yet to receive a phone call. If I didn't have to go back to pick up an item that has already been purchased, I would never step foot in this store ever again! read more

Great customer care and very efficient. We have always had a good experience with the people that work here and they manage to make the process very easy and fast. read more

So on Thursday I received a notice on my door that a package was left at this location and that I could pick it up! So I went in with the package slip, on Saturday, and they would not give it to me without an ID! There was nothing stating that I needed an ID and then when I came back in with my ID the girl said said there was no package there for me and "maybe " it was being delivered....I've had the notice since Thursday and it's now Saturday! Couldn't you have scanned my slip first before I went back into the heat for my ID!! Let's be a little cleared with expectations and processes read more

Terrible experience with an Amazon return of a kitchen sink. Old lady could barely lug it still in the original box STILL PACKED as it had arrived to be rudely told "you pack it yourself, that's your job" then charged $3 to print a return label. I need a new return spot. What a rude, ugly clerk. read more

They were fast efficient and friendly! What else can anyone expect from a business? Thanks for being so good at what you do.

Be wary of returning opened Amazon items that don't fit into their original packaging at this location despite Amazon option picked for UPS to pack and ship the items for return. This location refused to follow the directions and I complained to Amazon and they not once told me that was a requirement to return. This was the location me and my spouse used to go to due to ease of traffic and roads. However after today's experience I don't think we will be returning. My husband attempted to return an opened item that was vacuum sealed originally. The original plastic bag that was used to vacuum seal the item was too small to fit the item after it got inflated when taken out. We kept all original packaging, materials, and the item to return. UPS told him they wouldn't accept it despite selecting the option from Amazon that they will pack and ship it out. Both the manager and worker told my husband they couldn't after my husband explained there was no possible way to fit this back into the original packaging because it was vacuum sealed! It was way too big to fit it in. They told my husband to try to fit it back into the broken vacuum sealed bag even though logistically it was not possible while other people were staring. This whole entire process was humiliating for him and no apology or understanding was given. It also came with another bigger plastic bag and my husband was able to fit the item in there and they STILL WOULD NOT ACCEPT IT! They also told my husband if we packed it in a box they will take it even if it wasn't in its original packaging which makes zero logical sense vs them packing it the same way. Amazon would have refunded us regardless and they still refused to do it. Do better people, the management at this place freaking sucks! It's completely unacceptable not to accommodate this especially when the option for UPS to pack and ship it was the option we picked. You could have easily put it in a shipping box and ship it the hell out when we picked this option. The sheer ridiculousness of this situation is abysmal. FYI, I took this to another UPS location and they had zero qualms of taking the item back to return. No questions, no conflict. Just a receipt and on my way out. I got my return easily. This place sucks ass. read more

Great notary service without appointment. Low cost for multiple documents and quickly completed. read more

Great customer service. Harjeep was such a breath of fresh air. Customer service everywhere has gone downhill! Harjeep was exceptional and had the best personality! We need more people like her around! Used their fingerprinting services today . read more

My local UPS store is the best!! I love the staff they are all very friendly. They always greet me with a nice hello and a smile. They are knowledgeable, efficient and very helpful. I would highly recommend. read more

Super convenient location located off 75th x Thunderbird. Plenty of ample parking. Clean entryway and clean location. Only stopped here as I had a pre-paid UPS parcel to drop off. There was only one other person in line. Employees were friendly, efficient and helpful. My parcel was scanned. I was handed a receipt with tracking number. I hit the door and left. Not sure how you're capable of having a 1-star review at a UPS store, but to each their own, I guess. read more

Outstanding Service for 15 Years! I've been a loyal customer of this UPS Store on Thunderbird for over 15 years, and they have consistently provided stellar service. No matter how busy they get, the staff remains calm, collected, and incredibly helpful. Their professionalism and politeness never waver, making every visit a smooth and pleasant experience. Whether I'm shipping packages, printing documents, or handling other mailing needs, they always go above and beyond to assist. The team here truly understands customer service and treats everyone with respect and efficiency. A huge thank you to the amazing staff for maintaining such high standards over the years. If you're looking for a reliable, friendly, and well-run UPS store, this is the one! Thanks a million Harjeet you're the best ! Steve Stavros ! read more

If I could give 0 stars I would . Horrible experience. This location was terrible, bad customer service and employees were rude because I had multiple packages to ship due to me moving to another state. With my already stressful move I trusted this store to come through for me and care for my items. They did a horrible job with packaging my items and this is how I received my box. The box was not even taped correctly and falling apart. I would not recommend this place! read more

The UPS Store - Shipping Centers Near Me - Peoria, Arizona

Gentlemen's name that starts with a J was the absolute worst. Went to go pick up a package but was denied even when I had the same address on my ID and to where it was delivered. I don't even know how he has a job there- I recommend another UPS store. read more

Walked into the store with my prepackaged return item. The sticker on the return package clearly states that it can be returned through postal service or via ups store. The man that helped me, older gentleman, didn't have name tag, refused to return my package and claimed it was for the postal service, after reading the return sticker that clearly states it can be send from a UPS store he again refused to return my item and said he recommends me to leave? I have always used this ups location because it's near my house. I will possibly give it one more shot, with hopes I can speak to a manager about this. Pure laziness and lack of respect for people's time. read more

Wow getting charge for computer usage when am not using the computer all I asked if am using the computer nope. All I requested is a print out of a label. Than am getting talked over when am only asking a question than management is asking me to be respectful when her employee doesn't let me ask the question. Don't come here prices is bad no wonder low reviews Yes provide computer services when yet I don't use the the computer other places just charge for print you are using the computer not me doesn't seem right to charge won't come back again read more

The UPS Store - Shipping Centers Near Me - Peoria, Arizona

The BEST UPS Store! Kylie is knowledgeable, and always so friendly! It's worth traveling a bit farther for her service. Thanks guys!!

The workers are always so helpful and friendly. They immediately greet customers as they walk through the door. I've used this location many times and have never had any issues. read more

I have been coming here for 12 years. they expertly handle all my needs including tons of Amazon and other types of returns. I have never had a single issue in the process or the outcome. I have also shipped nationally and internationally. everything arrived in the condition it was sent. Thank you so much for helping me with the little and the big things. read more

$9 for a box. This location is a joke, what a rip off. I don't know where they get off charging that much. Good job ups

I've come here for many returns for Amazon & they're always super helpful and kind. Im not sure if one of the woman that I frequently see there is the owner or manager. I wish I knew her name but she's so so sweet & friendly. Service is always quick and goes fast even when it's super busy! read more

"I recently had the of experiencing excellent customer service at UPS Store The staff especially Mr. Jassit went above and beyond to help me resolve an issue returning with my chairs that I purchased through Amazon and I was truly touched by their kindness and dedication. It's rare encounter such genuine care and support in today's world, and I am incredibly grateful for their assistance. Thank you for making my day a little brighter! (Even though I was crying ) it was because of your kindness that I feel such an overwhelming feeling of gratitude. Thank you so much! read more

I called this morning to inquire about a possible prorated refund on a box I rented for a side-gig business I created. I've paid rent on the box for 8 months, maybe receiving 1 piece of mail the entire time. I had zero issue fulfilling my contract, but when I tried to explain to SHERRY how I was unemployed, and completely broke, so I just wanted to make sure I couldn't get a partial refund, she just started laughing at me like I was joking. I paused, because it was completely inappropriate, but she continued to giggle, which of course just irritated me further. I ended the call with "fine, see ya' in August," as that's the contracted end date. The lack of compassion was appalling. I called back to get the owner's name which apparently is HARJEET. In speaking to her, she tried to tell me I didn't just hear exactly what I heard - of course, in defense of her inappropriate employee, which of course irritated me further. Then she even refused to give me her last name! LOL This place is a complete joke! STEER CLEAR!!!!!!!!!! There are so many other options . . . you've been warned! FYI - SHERRY totally confirmed they would've re-rented my box even though I was already paying for it had I chosen to "close it" before the contract was up, instead of keeping it open. This is called "double dipping," and I'm betting it's quite illegal! Who knows if that's what they are really doing, as SHERRY didn't seem too bright, but maybe someone should look in to how they are managing their box rentals! read more

They are super helpful, in explaining how to do some things using a fax machine or sending a letter that is signed and returned things like that. read more

The UPS Store - Ariana was helping me with my fax - Shipping Centers Near Me - Peoria, Arizona

I would like to acknowledge this UPS Store as one of the most pleasant and positive businesses around. Beth, Harjeet,and Kylie are always so pleasant, nice and professional. They're helpful and so uplifting. It's just a wonderful and positive atmosphere. read more

The lady at this UPS store (possibly the owner) was a sweetheart. So helpful and nice. I got all my printing done here and she explained every charge before printing so there were no surprises. She was cracking jokes and made me laugh, when I left I literally told my fiancé "that lady put me in a good mood, and most people annoy me, but she was great". read more

These folks just could not be nicer. So friendly and helpful... and cheerful! Great service.

Just stopped by to get my finger prints done, Thank you to Harjeet for being so helpful and sweet while explaining to me the process. You are in great hands with her and the team. Thank you!!! read more

Edith and Harjeet!!! The MVPs. I had a large cumbersome Amazon return to deal with and they were super kind and helpful the entire time I spent here while on the phone for almost 2 hours. These two were so lovely and sweet and made this experience so much better with their amazing work ethic and attitude. Thank you again Edith and Harjeet!! read more

I love going here. The people who run this store are always so friendly and helpful. Always leave here with a smile on my face:)

The employee running the store was rude. And not helpful at all, then told me it would cost $40 to send a fax. I think I'm being punk'd. waiting for Ashton Kutcher to jump out from behind the counter. But alas. No. read more

I live several miles from this location but they are on top of everything they do with a level of professionalism I truly appreciate. The store owners are friendly and genuinely care about customer service. We placed and order for business cards and the turnaround time was totally awesome! I highly recommend this business! read more

Went to mail out an important document and was refused. She asked me what was in the envelope and I let her know it was documents. She said she doesn't send out important documents unless I send it out a special way costing me $50 because she would be liable for it if it gets lost. That's always a possibility and I shouldn't be forced to send my mail out a certain way. I went to another location and they had no problem sending it out. read more

Excellent customer service!! These guys are great- helpful- Fast- they always greet you when arrive- and tell you to have a wonderful day when you leave! Highly recommended! read more

Old lady wouldn't take Amazon return because it wasn't In a box when it didn't need one. incompetent people at this store.

I went to this store today to find a box for some things I am taking on a plane. While I was there I thought I could just mail my 6 inch by 9 inch padded envelope. Inside were some small paper craft supplies that I was sending to my grandkids in Idaho. The envelope weighed 1.2 oz. I told the woman working that the value was ONE dollar. She told me it would cost me $18 to send This person needs to be retrained. OR this store is making a killing on mailing things for the USPS. I drove one mile down the road to the post office and mailed my envelope myself for $1.36 TERRIBLE HORRIBLE RIPPING PEOPLE OFF read more

I'm honestly astonished how bad the service is at this UPS Store, but not always...there is a level of consistency among all the employees that work there. Every employee is nice, friendly and helpful...except one. I've been to this location at least 30 times to return Amazon packages. I've witnessed the middle eastern women who works there putting the screws to other customers and I was lucky enough to be the recipient of it today. It's not that she's rude, quite the contrary actually...she's very friendly while she's citing policy that prevents the delivery of good service or quoting an additional charge for a miniscule service. It's very obvious that she secretly enjoys disappointing customers and finding new and creative ways to tell the people she is supposed to be providing service for to go screw themselves. Today, there happened to be a wrinkle in the tape preventing her from scanning the bar code on my return package. Instead of keying the number and creating another label for me, which other employees have done on several other occasions, she wanted to charge me $3.00 additional. This lady offered no alternative, no helpful advice and no apologies. She simply quoted policy and smiled when that rush of endorphins came from telling her customer to take a hike. Kudos on trading that revenue in for good service. read more

This business is the most incompetent place I've dealt with. I mailed a package to return some clothes. I used a USPS bar code from the clothing business. These idiots sent the package back to my address!!!! Owner wouldn't accept responsibility for the stupidity of employee. I'm DONE with this place! read more

this store now charges you a minimum $2.50 of "computer use" in order to get a .19 cent b/w printout!! a whopping total of ($2.91) for a single copy!! absolutely obsurd!! never again! read more