The staff is super friendly every time we go! Helpful, cheerful, and they remember us. They multi-task well and keep the line going fast when they are busy. read more

Great service! They helped me ship out a package without any difficulties. Smooth and easy process! Would definitely recommend this location! read more

I went to this store on 1/27/26 to return some car leaf springs that came from Kanas through UPS to my house with out boxes. When I had to return the leaf springs to the company do to them being the wrong ones I figured that I could take it to this UPS store and have no issues, but that is not what I found there! Instead of customer service, I found very unhelpful employees! The employees didn't want to help me at all, they said that the driver would refuse to take them and they wouldn't even double check if that was true. I checked the UPS website on this matter and they do send them like this and recommend to wrap it with bubble wrap, and or wrap it with plastic wrap but not required. I hope this issue can be taking care of because it was a big issue for me and the time line I have to returns these parts. Thank you! read more

Very rude service. I scheduled an appointment to get a document notarized. As soon as I walked in the lady going to notarize my document immediately asked if my mom spoke English because she could not notarize a document if my mom didn't know what she was signing. I told her this document is for my mom and understands what she is signing my mom even said she understood and told us she couldn't notarize to try a local branch that has Spanish speakers. Definitely felt racism was a factor, never coming to this store again. read more

The employees are money hungry telling me he's not wanting to give me the smaller box because he dosent want to do that right now very unprofessional never coming back read more

The instructions regarding my return indicated to place my items in the box it arrived in with the packing slip and to seal the box. I arrive at the UPS store and the cashier is complaining I followed directions. Me: look that's between you and Nine West (the retailer). I was irritated. Just process the return already and quit complaining about it. Contact your manager or the retailer that you're upset with . Unprofessional to get angry at customers like myself for following return instructions exactly as they are written when we need to make a return. Seriously, I'm patiently waiting in line as you process a customer's lengthy return. I didn't sign up for attitude. read more

I showed up @ 8am and doors were locked. From the moment I entered, the lady whined about their email and web service being slow. I'm used to Kohl's scanning Amazon bar codes so I hadn't labeled my box. She said I needed to do that, so I asked if I can do it there. Yes, just email the label to her store, except it won't show up for an hour. I finally let her know I can't spend my morning at her store. It's so unprofessional to whine to the customer, especially about issues that need to be addressed by the corporate HQ. People are there to mail out packages, not to be your counselor for technical issues. read more

Leaving negative reviews on side, this place was not bad at all during my today's visit. Was greeted on entering shop even though she was busy with another customer. Was served immediately and was quick & easy. She even gave details of the estimated time for the refund from amazon. Nice experience. read more

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I use this UPS Store for all my Amazon returns. It's quick & easy. The staff are friendly and helpful. I've also used them to fax some paperwork which wasn't too expensive. Thanks so much! read more

The UPS Store - Quick drop-off - Shipping Centers Near Me - Glendale, Arizona

I called and was able to get amazing assistance from Sheryl who saved me a ton of time by being honest and straightforward with me! 10/10 the best service read more

I had a package for Next Day Delivery that was delayed for some reason and called customer service as soon as they opened to have the package held for me at this UPS store since I could not wait for them to deliver it in which they ensured me that it would be waiting for me. I arrived at 8am and the package was not only not at the store but I was told that it was never off-loaded from a truck but could not tell which truck or where it was. I was given the manager's name, Angel, and number to call since I was told that she was the only one that could track the package's whereabouts. I called a few times and left a voicemail saying that it was urgent and I would appreciate any help that she could provide. She called me back hours later with total rudeness and attitude telling me there was nothing she could do. I was called by a customer service number saying the package would be at the store by 5pm. When I went to the store, they told me that it was not there and they have no idea where it is. Online it says it was then checked into the store at this point. So I went back to the store the following day to be told AGAIN that the package was no where to be found and they were unwilling to look in their store to help me. I asked someone else at the front desk to please look because this has been a huge issue so far and FINALLY after waiting for 30 minutes they found it. With all that said, I have never been so disappointed in customer service before. I understand there is only a certain amount that we can control but to have NO ONE willing to help me and with no urgency in finding where my lost package was, I can't imagine that this is deemed acceptable. read more

Sarena made every difference in my shipping experience yesterday! My goodness. She was so helpful, knowledgeable, professional and respectful! With ease, she guided me through every facet from shipper to receiver, which made my options and selections a breeze! Thank you. Sarena and Merry Christmas! read more

We love this location! It's always fully staffed and if there's a line it moves very quickly! Cherie who works there went above and beyond to assist us and it's employees like her that will guarantee that we will always bring our business back to this location. Keep up the great work Cherie, you made all of the difference! Superior service all around! read more

I rarely need shipping services but I do come here to print the occasional document(s). I find it easier and cheaper to just hand over my flash drive. tell them the name of the doc(s) in question and have them print it in color or b/w rather than running to the office store on the rare occasion I try to fire up my home printer and it tells me I need to buy $60 worth of ink because its been too long since I used it to print the 2 pages I bought ink for last time. They do have notary services, and sell bubble wrap and stuff - so there's that if you need those. They WILL accept USPS priority mail flat rate envelopes, but they don't use USPS - so they weigh them and ship them UPS and charge accordingly, so don't plan on this being a one-stop shop if you have other mailing to do unless you want to fork over extra cash. I've got some docs to print this week, so I'll head down there this week. read more

The manager S. Guntherie refused my packages and had them returned back to sender! THEN I spoke on Onkar (other manager) to find out why his manager would refuse my packages when ups rerouted them to his location- his response was to deny that manager did that, then say that's what was supposed to happen because I don't pay money each month to own a mailbox from him, then tell me I should have called his location ahead of time and notify them NOT to refuse my packages. So basically no issues or ever resolved, the manager only wants peoples money, a super unprofessional and don't plan on getting anything resolved or delivered from this location unless you're paying the manager for something Thank God for Lauren! Lauren was super helpful to me at this location - thank God she was so patient with me because I super upset to be sent to 2 different locations for my Christmas presents for my kids that was supposed to be here on 22nd. Update : 1-03-18 (12:02pm) just found out Lauren was fired because management said she should have lied to me about what happened to my packages. Management said Lauren made them look bad by telling me the truth. Wow 1-06-18 read comment from UPS manager. I will make sure to notify UPS corporate that when they gave me the information on who refused my package that they were in fact "incorrect". I would think that the corporate office is a more reliable source of information than a UPS franchise location who's owner can't seem to give me a straight answer in a 3 minute window. read more

Thank you Sheree for making myself and my kids day with your incredible kindness. You have made a Surprise resident want to return to this particular UPS store for your service with a smile! There needs to be more people like you out there spreading warmth! read more

Still waiting for an envelope to get delivered from Phoenix to San Diego after a full week! I was informed it was scanned wrong so I couldn't track the number until 6 days later and all it tells me is that it's been scanned, not enroute, obviously not delivered. Worst service ever. Go the extra mile and stand in line at the post office! read more

Alex and Chree greeted us with a smile and went above and beyond to help me with my Amazon return. I really appreciate all their help in making my experience with them great! read more

I came in to get my fingerprints done for my new job I paid to out of pocket to basically start work well unfortunately for the finger prints to be valid the employee needs to seal the prints in a manila envelope and signed or the state will think the prints are tampered with. So my boss sent me back in to get my prints redone meanwhile staff is giving me the run around that they currently cannot redo my prints and I would have to wait for that one employee to come back and redo them not I have to even get started with work and even though I was not rude or yelling body posture of the employee made it seem very hostile as if I was going to start a a scene. read more

The MOST helpful!!! I love going there. They make it so easy!! Thank you Bell and 53 UPS Store!

The most efficient and polite employees out of any UPS I've ever been to. These people have the most common sense and thorough understanding of what I've ever needed when shipping important items as a self-employed artist. Although I live a bit out of the way, any time I visit any other post office or UPS I instantly regret not coming to this specific location. Thanks a ton! read more

Thanks for your reply, but I must agree to disagree As a notary, you should be able to recognize and accept a valid Az Drivers License that was not expired and valid till 2027 .... A lack of training and knowledge should not have a negative impact on your customers.... Never had any issues with my valid Az Drivers License......UPS store dropped the ball and fumbled read more

I have visited this UPS store on many occasions over several years working in the area. I have always been pleased with the service for the various things I have needed from copying or shipping and mailing to notarizing. The customer service is always top notch, all employees I encounter are polite, helpful, and efficient. I recommend visiting this store. read more

Manager seems fed up with store and broken things. He vented to me about broken promises from owner. Only my second time using store but found his complaints to not be very professional. read more

We needed a mailing address and this was very quick and painless to set-up. Anytime I have gone to check the box, the employees are very polite and courteous and have done a great job of social distancing and mask-wearing (which I appreciate). Thanks! read more

Glad I found Ryan at The UPS store who knew how to notarize a will and had it done quickly. Great personable employee who also heard horror stories from people who came in telling same horror story from banks who didn't know how to notarize. If you need notary done, go to the UPS store on Bell Rd. read more

Nice guy. Helped me print a label for my amazon return. He didn't have to do that. There were four people in the store and he was able to multitask and help more than one person at a time. read more

Ariana needs a raise! Best Multitasker I've ever seen. Great experience I had for a UPS store. Thank you

I will never again go to this franchise chain store the service was very poor hidden sign for the Internet to be used with a minimum charge of $2.50. And that's fine I guess I should have been paying attention to them to get me wherever they can. But golly gee the lady at the front desk that was assisting me uncaring, trying to rush me because there were other people. well that's not my fault YOU are slow...... TOO BAD I COULDN'T PUT LESS STARS *****SAD PANDA**** read more

Fast, easy and friendly service. I really appreciate that you were able to scan the label and tape up the box. Thank you. read more

6 people in a line and one person working, they need to hire more people especially this time of year when everyone is using the ups

This store was sold to new a new owner a long time ago and decided that I needed to update my review. I have to say they turned this store around. The staff is great. As a box holder when I have a package they are already pulling it from their storage area when they see me walk in if the business level permits. read more

I went UPS because I thought the service and quality would be better than U.S. mail. I WAS VERY WRONG. I mailed two separate packages costing $30 in shipping and with a total value of $150 dollars. One package never arrived and the other arrived after having been open and having the contents stolen. It has been almost a month and I only find out information when I call to ask for an update. I was told by the store that UPS has tried to close out my claim without paying me. Today when I called I was told "I'll follow up today, if I get a minute. We're very busy." So I'm out $180 total with no recourse but to wait until they get around to fixing it. I guess once they have your money it doesn't matter what happens to your packages. I will NEVER use UPS again and will let everyone who is shipping not to use them either. read more

This store is great all the shipping supplies you would ever need. Super cute boxes to mail presents and cute cards. Very friendly and helpful staff. Convenient location and hours. I would recommend for any shipping needs. read more

The UPS Store - Shipping Centers Near Me - Glendale, Arizona

WOW!!! So it started with the DRY personality over the phone. Then to get the same in person! You would ALMOST think at a time like this(COVID-19), people would be grateful to be working, have a job, have people supporting, having a pay check, and not stuck at home and wondering where they're next pay check is coming from. Guess that just my irrational thinking? I walked in and literally Ariana rolled her eyes as if i just ruined her day while she was wiping down counter tops. I made a mental not and thought " wow same as on the phone." I proceeded to great her, and asked how she was doing, that was kind of a customary thing people USED to do. With the look of disgust and the body language to top it off...she ignored my salutations and replied with "How Can I help you?" With sigh to end her statement. From there I kept it strictly business all the while feeling like nuisance to this very visible unhappy individual. At a time like this with Covid-19 I would of never guessed, and haven't seen it till NOW, an ungrateful CUSTOMER SERVICE representative. This place is 1.8 miles from me. I'll TAKE MY BUSINES TO THE 2.2 mile store. "Customer Service is NOT a department, it is an ATTITUDE!" The only reason I gave it this review two (2) stars is, I was able complete my order of business. As far as customer service..I would of gave it a NEGATIVE (-) ZERO (0). read more

ONLY because I have to give them a rating. But man this location is absolutely unprofessional and treats people.gorrible, give out wrong information AND blame others. Verified the night BEFORE that I could get finger printing done on a weekend. I was told yes. From 10AM -2PM. So I get there at about 10:15 - 10:20 AM and told them EXACTLY what I needed. They said ok it will be a few minutes. After helping about 10-15 others they come and say that they probably won't be able to help me while helping others who kept coming in. My husband ended up leaving and about 15 minutes later I had him come pick me up. They had the nerve to tell me to go to another location after waiting to be helped for 40 minutes. They could have told others to go to another location while I get assistance. They told me that they don't turn on the finger printing machine on the weekends. Again, they could have said that the night before or when I FIRST got there 40 minutes previously. I have reached out to the corporate office and filed a complaint and will NOT let this down. It's the point of what they did and how little they care. HOPEFULLY a district manager or area manager or someone from corporate will reach because that was 100% avoidable from the get go. Then I get home and call 30 other locations for finger printing and was told that there are no UPS stores that do digital sna finger printing. I have been trying to get this done since Tuesday. My deadline was Thursday 9/8. If I lose my job over this, UPS is looking at a world of trouble because of this. Stay away from. UPS and Fedex. Both are ridiculous. read more

First, I called the store to get an estimate to mail a large box and was immediately helped. The UPS insurance coverage was $100, instead of $50 by USPS. You get a little more. Afterward, Ryan, employee at the store unloaded the box from my car, and even gave me my AAA discount. You should give Ryan a raise and let him know how much I appreciated his help today. He quickly and accurately processed everything so efficiently! Over the years, I have made copies, sent faxes, scanned documents, and used their notary services. The staff is fantastic and is consistent. I really appreciated it. Fast, friendly, and great customer service! Thanks! read more

I will no longer utilize this business as they charged me two dollars for 6 inches of tape to secure a box I was returning back to Amazon. if I knew this I would've taped it myself I could've bought a whole roll of tape for that money. Lately everything nickel and dime'd at this store. I'm also a business owner and no I would lose business if I charged say for instance stamps to mail invoices. read more

This place is awful. I will never go to this UPS store again. They made me pay $2 for tape to seal a box for something that I returning to Amazon. I have gone to many other UPS stores and they have never charged me for this. I have plenty of other shipping choices around me, so replacing the store with someone else is an easy task for all my future shipping needs. I think the employee at the store just didn't know what was going on also. The lady that was making copies in the store was miss charged for some copies she was making. Get it together, it shouldn't be that hard to run a UPS store. read more

Ryan is extremely professional, helpful, prompt and polite.