I don't know why I don't learn my lesson with this location. Every time I'm here it's just a…read moreheadache. No one ever knows what they're talking about and you'll get 12 different answers for the same question. Today's nonsense: called ahead to see if they offer shrinking services. I explained I had a photo collage poster that I wanted smaller to fit into a scrap book. The gal on the phone said yes they can do that. I get in and the guy behind the counter told me they can't put it through their machine because the photos will come off (which I actually doubt; they're glued down) and when I started asking questions about that he just moved onto another person. I've had mass copies done here and a few other random services but each time it's a hassle. Not to mention their drive up pick up service NEVER works. Every time I call no one answers, or they say they're too busy to come out. Just a disappointing experience every time with their printing services. Always the same guy too. Wears a mask so you can barely hear him, won't even make constant eye contact with customers, acrs so squirrely and all over the place, such a shame they can't get someone more professional in that role.

If you want help,locating something, good luck. I know it's the holiday season & companies are…read moreshort staffed. However, there was no greeting upon entering the store. No associate would make eye contact, even when I did see one. I had to order what I needed for in-store pick up because I could t find it nor could I find someone to help me. This is problematic for me & is also the reason I stopped shopping at Staples & won't even shop online at staples. UPDATE: If you place an order online & you go into the store to pick it up. NO ONE HAS TO CONFIRM WHO YOU ARE OR WHAT YOU'RE PICKING UP. it's a free for all but Office Depot does hope its customers are more honest than to commit theft in this way. The pick up is right next to the door. There is no oversight. This will be the last time I ever place an order for pick up from this store. I'm not interested in having my goods stolen. It's simply too easy to steal.

Awful! Awful! Awful! They tried to deliver when we were away from home. Personal signature required…read more(who knew?) Tried all three methods to contact them, per the delivery slip left by the driver. Not one option would go through/be accepted. Refused input of our apartment address... after numerous tries... because our APARTMENT address was listed as a "commercial"address... which was not eligible/acceptable for what I needed to get done. Kept telling me to enter a residential address. This IS our residential address. Even tried leaving off our apartment number. Still "registered as a "commercial address... NOT eligible for online service without a commercial account????? Online wouldn't accept our address as valid. Text message method rejected, too. Tried to call. Got automated "help" assistant who was trapped in a cycle of repeating the same thing... repeatedly. After about 75 minutes of playing with their screwed up, ineffective "communication" system... I gave up. I don't care, at this point, if I EVER receive my shipped medications. In the future, I will NOT do business with ANYONE who sets FedEx as the only means of shipment. I will not, in ANY way do business with FedEx... period. I'm SO angry, and frustrated, at this point... I'm about to burst a vein. Their system is COMPLETELY USELESS... and they REFUSE to connect you to a living person. Put me down as being irrevocably DONE with FedEx. Shoddy service leaves you high and dry.

FEDEX LOST MY LAPTOP WITH MY PASSWORD INSIDE AND REFUSED TO TAKE ACCOUNTABILITY FOR OVER A MONTH…read more I have spent over a month trying to resolve a missing package with FedEx, and the experience has been beyond unacceptable. My shipment -- a MacBook Pro being sent for repair -- never left the local facility. I have called repeatedly, every few days, and each time I am transferred, misdirected, or forced to restart the entire process. I've been sent to the wrong departments, told conflicting information, and even informed that previous claims and documentation I submitted were never received. At one point, I was told the investigation was closed due to the package being "lost," yet no resolution or accountability followed. I was then asked to restart the claim process entirely. What makes this situation extremely concerning is that I was required to include my device password inside the package for repair. This means my lost shipment is not just a missing item -- it is a serious security and privacy risk involving sensitive personal data. FedEx has failed to provide consistent communication, proper escalation, or any meaningful resolution. Being offered only a shipping refund for a lost personal device is unacceptable. This experience has been deeply frustrating, and I would strongly caution others when trusting FedEx with high-value or sensitive items.

Emma in the print department was so accommodating and helpful a super young lady…read more She is a True Blue company employee as is Joelle. I was impressed with their talent and expertise in assisting us in a mind blowing experience trying to print from an IPhone, etc.

Hello, I have a complaint about an OfficeMax location that I just left and how unfriendly and…read morepretty much rude my husband and I were treated. I would think that employees would be more customer service oriented and appreciative of having a job at a brick-and-mortar location or any job at any location............and just appreciative that they have a job at all. I am in Glendale AZ and was at the Office Max location below: Office Max Store #6171 Store #6171 7974 WEST BELL ROAD GLENDALE, AZ 85308 (623) 486-2444 3:30 p.m. Mountain time on Wed, 4/9/2025. My husband and I came into the store to see if this location had a TSA Pre-check service (as some locations have discontinued that service). I asked the cashier (did not get her name) and she said they did have that service, but I had to make an appt. I asked if we could make that appt and she said "you have to make it on line, you cannot make it in person", I looked away at my husband and then she said..........do you want to know how to make it online? It wasn't "Well we cannot make it in person as you have to fill out an application online to reserve your spot" (giving me an explanation of why as that would have been nice to know details) The issue I had was the curtness and her attitude as if I was interrupting her when there was no one in the store). I was quite shocked...........to say the least. The attitude was not at all warranted nor was it provoked. I literally just looked at my husband (who was standing behind me away from the cashier) what happened to "Customer Service" There was literally no one in the store at all except 4 employees that I see up at the front of the store. Her attitude was one of......that I was interrupting her and pretty much made us feel like we were bothering her. I came home and called another location near me in Peoria, AZ and I was met with (on the phone) a very nice and giving employee that explained to me why I couldn't make an appt. over the phone or just coming in. Now that is an employee that is going places but the lady at the location above should not be in a customer service position. I did make an appt at the Store #6758 25340 N LAKE PLEASANT PARKWAY PEORIA, AZ 85383 (623) 376-2320 I believe that employee's name was Abigale that helped me on the phone and will go to Office Max again but Never to the location on Bell RD as this is not the 1st time that location has not been a place that I feel comfortable at (not welcoming AT ALL). The 1st time was awhile ago and didnt really think it would happen again but since it did, twice at the same location says alot for either the Management that employ's and trains and/or management themselves for not making sure "checking in" to make sure their employees represent the brand in a Welcome environment. I am sure that is what they get paid for, right?

The customer service at this company is horrible. They refuse to provide a time range in which…read morethey will be able to do the service call, and they call minutes before they can be at the appointment. If you are unable to be present they move on to their next service call and make it very difficult to reschedule. I demanded their service tech provide me with a specific time range and he adamantly refused. He was very rude and belittling regarding how the way he was operating is the way the service industry works. As soon as I let him know I was going to reach out to another company he said "FINE" and hung up on me. Do not use this company!

From the owner: If you're looking for a reliable printer repair company that's affordable, as well as committed to…read moreproviding unbeatable customer service, Phoenix Printer Repair in Scottsdale, AZ, is the company for you. Serving the entire city of Phoenix and its surrounding areas, the factory-trained technicians from Phoenix Printer Repair provide high-quality printer and copier repairs designed to be fast and thorough, so you can be up and running again in no time. Phoenix Printer Repair knows that everyone has different needs, which is why their highly-skilled technicians are trained to service every make and model of printer and copier on the market today. Whether you've got a high-powered laser copier, or a broken printer that's several years old, their professionals will show up on time, equipped with all the tools necessary to fix it in a timely fashion. Phoenix Printer Repair will have your system back up and running without you having to go through all the trouble of contacting the manufacturer. In addition to their printer and copier repair services, Phoenix Printer Repair also specializes in used copy machine sales. Each of their used machines includes a 120-day warranty, as well as a 2-year major malfunction warranty.

This place is plain rude... The lady at the front desk is like oddly defensive when you ask a…read moresimple questions... and her tone is also condensing. Both times I been here the front lady had been condescending in some kind of way. I don't recommend this place unless you want to be talked to rudely for simple questions. I went to Ups down the street and no one there was like that. The extra star is for the guy in the back, who a has been somewhat nicer.

Very helpful & responsive helped me select the appropriate size paper for my needs & kept me…read moreinformed as to the status of my project and pricing was very fair Would definitely recommend.

I decided to visit this store because I really believe in supporting local retailers. Unfortunately…read moreI didn't have such a great experience. I bought a cartridge from the store. Before I purchased it, I made clear what the store's refund policy was: if you return it with 75% of the ink still in place, then they would replace or refund it. When the new cartridge did not work, they refused to refund my money. I was upset given that I had spoken to the manger before my purchase, and after wards she changed the 'policy' around so that I couldn't get a refund. I am stuck with a credit in the store...not sure if I will really ever visit the store again.. I think its a shame that they operated like this.

Last week my wife went into the Surprise location to consider buying some ink cartridges. We had…read morebeen getting an error and the printer said replace only with HP. After talking with the heavyset man behind the counter (who I think is the owner), he convinced her that she had 30 days to take them back; no questions asked. Unbeknownst to her, I already bought some genuine HP cartridges on sale from Best Buy in Surprise which was about the same as the re-worked generic models. So I came back with my receipt and 4 un-opened packages. That's when the attitude started. He huffed and puffed and pointed to a wall stating their policy. He rambled how his policy has been that way for a long time (but it was not on the receipt). I explained that he told my wife that it wasn't a problem. He said we could return them ONLY if we tried them but he would reluctantly take them back. I apologized to calm him down but that didn't help. He said "if you are sorry, then take these back!" as he tossed my receipt back at me. I calmly said that he didn't have to get rude and he barked back "how would you feel if you had to give back $61??" I wish I was making this up! I love to support my local small businesses. But rest assured I'm going to be spreading the word on our 1,000 person local neighborhood forum. So re-consider patronizing someone who will turn on you in a split second! Steve

I just wanted to commend your team and your company for delivering quality customer service. I…read moreforgot the two gentlemen's names who delivered our printer, but they were fast, efficient, knowledgeable, and kind. Doug has gone above and beyond as well. He has driven here multiple days trying to troubleshoot my printer network settings and utilized all of his resources to get me answers. All the while without getting discouraged. For that, we will be continuing our services with you. I am so thankful for Doug and your company for providing us with quality service and products so that our business can expand and share our mission with Arizona. Many Thanks, AEHC

Our company believes in long term relationships, It nice to see that Kevin Dumas is still working…read morefor Fruth Group, since the original Compu Time.  Kevin is knowledgeable, fast, friendly and pleasant to speak with Kevin has become, someone we've come to count on.   Thank you Kevin!

Went there to return a Lands' End purchase. The gentleman behind the counter was very helpful…read more Since I'd never had to go through the process he explained everything to me. At the end of the transaction I felt very comfortable and pleased. That was a couple weeks ago. Today, I have another return to Lands' End. I'm going to go to this location even though I found one closer to my home. Once I have a great experience with a certain location I return for a repeat performance.

Totally rude men who don't know how to be a gentleman work here . Instead of offering to help a…read morewoman with large packages, he tells her to roll them along herself and doesn't even offer to assist. Then doesn't listen or try to help when there was a problem with the shopping label. He just shoves it off as my problem come back. Then when I decided not to return them, they refuse to give them back to me and make a big deal about helping me get them to the car. Egotistical men work there and don't know the meaning of how to treat a woman and be kind. They're just jerks. I'd give negative stars if I could.