First time I visited, the owner was great! Very helpful and personable. Second time it was a worker who was not offering support at all. To my questions he responded, "I don't know what to tell you." Or "Yeah, I actually can't do that," but didn't offer solutions. When I asked for a notarization he said it was the law that he couldn't provide signatures. Asked for the owner and he said he didn't know when he'd be back in but it wasn't today. Drove 25 min to this location and got nothing done. read more

This was a great location! Really helpful staff! Clean location! I thought the price for mailing a package was fair. Would come here again! read more

The UPS Store - Shipping Centers Near Me - Glendale, Arizona

DO NOT GET FINGERPRINTS DONE AT THIS UPS STORE, THEY DONT RUN THERE A/C. This store is a complete joke. They offer a fingerprinting service using outdated sensors, and the store is completely without air conditioning. Instead of using A/C, they use a single fan, which makes it impossible not to sweat a little when in store. I was stuck holding my hands in front of the fan, trying to stop the most small amount of sweat from breaking the sensor. After spending over an hour with the staff troubleshooting the sensor, they gave me the excuse that the machine was wasting their time because they had to help me instead of other customers and another half hour with phone support. I was only able to complete one hand because while in the store alone they man helping me let the machine time out while he stood on his phone. Meaning the full hour of work to read one hand was wasted because the employee was incompetent. They also only use a spray bottle with water and hand you some paper towels in hopes that will solve the issue. There's no bathroom to wash your hands. I strongly advise against visiting this store. It's run by a cheapskate who can't even afford to run air conditioning. Store support said they have A/C, but when I stood under every vent and even towards the counter, it felt 10 degrees hotter than the front. They gave me the excuse that the landlord doesn't want to run A/C. Guess it's a UPS store that doesn't care about its employees or customers. read more

The UPS Store - solo fan cooling the entire store, suppose to stop sweating during fingerprints for the entire store. - Shipping Centers Near Me - Glendale, Arizona

The staff at this UPS Store are awesome. Whether you're there to mail something, return an Amazon product, open a mailbox or just buy supplies, the staff is cheerful and always helpful. I've been going there for years and have never been disappointed. read more

This was the most absurd UPS experience I have had. I feel this was a prank. I had a somewhat small frame to mail out to NY, the customer service agent advised me it would be $33 to pack - which was totally fine and I approved. What I didn't know is that she would proceed do use an extremely oversized box, which caused shipping to be over $80. Like spending more than $100 for a LIGHT and small picture frame would make sense. She charged me up front for packing so basically I wasted $33 because let's be honest - what am I going to do with a box this size. Clearly the box could and should have been adjusted for that picture frame. Other UPS Stores have resized boxes for me to adjust appropriately. - I want my money back and her apology or please teach her a little customer service because as I stressed that was too large she insisted it had to be that way... C'mom, I have never bought a picture frame and arrived in a box like that! What a joke but it's my pocket that was affected. read more

The UPS Store - My frame and the ridiculously large box I was charge which could cause a way higher shipping cost "due to size" as Anju explained. - Shipping Centers Near Me - Glendale, Arizona

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This is the worst UPS store I've been to. UPS has an arrangement with Amazon prime to return packages. I've returned packages prior without issue at other UPS stores. This particular UPS store tries to get an extra dollar out of you for: taping your package? The cost of tape sure is high these days. I returned an item in both the original shipping box and the original manufacturer box, and the item was still in the even in its original plastic because you could see it was broken without removing it. Upon my return I was told that since the QR code 'stated that it needed to be packaged by the customer' and 'it wasn't taped' that I was to be charged a packaging fee. I explained that I returned this exact item at another UPS store last week and they didn't charge me. I was told 'it wasn't personal' and 'they were just following instructions' and I even pulled up the instructions which made no mention of needing to be taped and they still insisted they were 'following inductions'. Think about all the packages they get returned everyday and how much money they make on this BS fake rule. Attaching the return instructions from Amazon just to reiterate all that needs to be included with this 'QR code' is THE ORIGINAL PACKAGING. Just a cheap way to make money on people who are already using gas and their own time to return items rather than making Amazon pick them up. read more

The UPS Store - No mention of needing to be taped for be charged - Shipping Centers Near Me - Glendale, Arizona

Quick service. Always kind and responsive here, even when the line is long. Store is always clean. Great location. Highly recommended.

First, this review is mainly regarding purchasing Forever Stamps from this facility, DON'T DO IT! GET YOUR STAMPS FROM THE POST OFFICE. A book of "Forever Stamps" are $14.60, this place charges $17.00 for a book of stamps. Not only that, even tho it isn't posted anywhere, the facility indicates that stamps are non-refundable . That's ok, you got me this time. read more

All the staff are super nice at this UPS location. Did a quick Amazon return and was in and out of there in less than 1 minute! Awesome. read more

The UPS Store - Shipping Centers Near Me - Glendale, Arizona

I'm giving 5 stars because the system doesn't allow me to give more. This is a 10 star review. I took my Amazon return to the store today. I had repackaged the product in original shipping boxes, but didn't tape it shut because I thought the store needed to examine contents. The box was large and awkward. The associate helped me bring the box from car into the store. He noticed that I had not taped the box and advised me that they would normally charge for the packaging but he understood why I had not taped it and told me he would handle it. I will definitely use this UPS location in the future. read more

We had them take our passport photos. That seems simple but they knew some subtle points. (Don't let the hair obscure the ears. Don't smileetc) Went back to have a file printed Again very friendly and efficient. read more

I'm going to give the benefit of the doubt here- I'm not docking another star because I did pop in during lunch hour, so it was busy. However, I have frequented several other locations and didn't encounter the lack of customer service anywhere but here. I needed a shipping label printed. I've never done that at a store. Their machine & instructions weren't the easiest, even for someone very familiar with technology. I kept looking around for an employee to ask questions or help- literally all of them behind the counter walked past and never once greeted me or asked if I needed anything. It took a decent 15 minutes to figure the entirety out. I did it on my own. And yes, there was a line of 2 others waiting at the counter for other needs... but also 2 other employees who kept conveniently disappearing into the back. I then stood in line waiting politely for one small request- to borrow a pair of scissors to cut my label so I could attach it to the package & be on my way. The young lady at the counter was very nice and happily guided me to the side w/ the scissors... but before I could cut my label another employee came out of the back & snatched them up before I could use them. ...I had to wait in line to ask again. They don't seem to communicate well here. Nor do some of the employees seek to be on the same page when it comes to customer service. I paid for my printing and only asked to used scissors for cutting one piece of paper. I didn't realize that would end up being 20 minutes of back & forth. My suggestion: either come prepared if you are attempting to use a machine & mail something or go to another location where they actually WANT to help. This one was by far the least helpful out of the others I've been frequenting. read more

Everytime I come into this location the gentleman Al exudes the best customer service i've seen in a long time! He treats every customer respectfully, kindly, and always in a timely matter. Every customer that comes in that door is greeted and he makes every service feel at ease and is always ready to help with a smile on his face. Best UPS location i've been to because of Al. read more

They shipped a package for us, and it arrived damaged. Not their fault , but since they were the senders, they had to file the claim. We provided photos, details on arrival weight, and everything else they asked for. Corporate said the claim was paid out to the store, but we never seen one penny. I called well over 10 times in a 3 month period, only to continually be told " he will call you back" . "He" is one of the brothers that owns this place, and was given multiple opportunities to make this right. They didn't, instead they kept our $115 they received from the claim and blew us off. We ship multiple packages weekly, and make the trip to the UPS hub instead of supporting this small business. read more

Bring a gas mask!! It smells like cheap cologne and charged me nearly $3 to print a label. I won't use them and wouldn't recommend this location unless you're in a pinch. read more

Just what you want a great neighborhood business to be. Wonderful customer service, friendly owners and associates, yet knowledgeable and professional at the same time. Always a pleasure walking in. read more

Been using them for years will continue to use them for years every time I run into an issue they're always there to support any questions I have hi highly recommend them and a great convenient location read more

Great establishment, customer service is very friendly and considerate. Highly recommend this location.

I went in to have some paperwork notarized and Al was just amazing with the service he provided as well as some much needed pointers. I'm truly glad they are serving our local P83 community. read more

This UPS store charges more than others. They are independently owned and feel they can charge a premium.

this is the only location i've been to that's has tried to charge me to put a label on my box, really lazy and trash store do not recommend to anyone just go to the next location. read more

First time at this location. Will definitely be back! As I was sitting in the truck finishing up a phone call, I watched as several people went in before me. Thinking I would probably be faced with a line and waiting, I was quite surprised to find there was none. I was greeted by someone and helped immediately. Very pleasant. In less than five minutes I was on my way. read more

UPS STORE TRIED TO CHARGE ME $100+ FOR A 10 LB SMALL BOX AS WE WERE TRYING TO SHIP ground from here TO OUR HOME. I am a business customer small business owner, had my account #, but after the attempt and rude treatment, we took the items on the plane with us instead. They said " owners discretion " on what they charge. I said no customers discretion on what company we use. they got nothing but our Ire, and Southwest Airlines doesn't charge for a checked bag, rip offs and poor rude service. This package is about $15, I ship for my business often . read more

I have been to this location 2 times. Neither person working knows what they are doing. The 1st peinted label and said i needed 2 boxes. Come back with the boxes and now being told labels was already printed. The 1st guy ripped up the labels amd said to come back. I did and now this guy says cant print labels. Flippin JOKE. Both had different stories. Get the appropriate training and customer services skills. Grreeeee read more

I revisited recently because the location is very convenient. The service was good, professional, and prompt. I dont know if the location is under new management but service was definitely better! read more

I've been a customer of this particular UPS Store for this past year. They're appreciative of my business and always greet customers with a smile. I'm happy to give them an "excellent" raring and will certainly continue to do business here ! read more

I needed to pick up my mail first thing in the morning I was there at 9:00 am but to my surprise they were close waited 20 minutes and they didn't open. They should update their working hours and open at the time they post in the door read more

Al and his team always provide the best customer service when I need something shipped or taking an Amazon return....Thank you for all you do and treating your customers so great! read more

It says they are open at 9am on Saturdays. I'm here at 9:23am and still nobody inside to open. If they don't want to open that early on a Saturday, they should just post their hours to a later time. read more

! I had the misfortune to meet the most horrible person ever! His name was Jared and he worked at Beardsley and the 101. He not only was most unhelpful, but rude . I have always had the most polite and friendly people there but you should not hire anyone with his caliber period. Great service! Great help! But this kid definitely got me riled up today read more

Great location and the staff have excellent customer service. Fernando is the man!

Staff is always friendly and helpful, Kelby is especially great! The store never seems to be incredibly busy when I come in, which is nice and makes the trip incredibly fast. Recent addresses that you mail to are saved on your account and the associates know exactly what they're doing- so mailing any package is quick and easy! I prefer this over usps...it is totally worth the extra bit of money, no lines, no crowds, in and out! :) read more

This UPs store charges more than other UPS stores. I explained to the man behind the counter that another store had given me a different rate for the same service and he told me his store is more expensive than other stores in the area. He wanted to charge me 15.00 more for the same service as two other stores in the area. I was told that each UPS store is individually owned and operated and can charge whatever they want. I'd never heard of this I'm all my years shipping with UPS. read more

great costumer service.... they helped to pack and ship my fragile stuff and my mom received everything in perfect condition

This store is always the best and Joban goes out of his way to provide excellent customer service. We ship lots of items to all over the country and they always arrive safely and with high praise for the quality of packing. Efficient, reliable and a great partner for your business. read more