I highly recommend this particular FedEx office!…read more I've been meaning to write this review for quite some time. The last two years, at Christmas time, I have gone to this particular FedEx location to have a package mailed. The staff have been awesome and both times recommended using one of their boxes and repackaging for a less expensive shipping rate. I was very appreciative! Especially since it was sort of down to the wire for shipping in time for Christmas. I think this last time, the clerk's name was Jasmine? She was very helpful! The rest of the staff did not seem stressed, even though it was the busy holiday season, and customers seemed satisfied from what I could tell. They offer a nice selection of items and the store is very clean. I'll be honest... this last December I went to first to a different FedEx office that was closer to me. The shipping cost they quoted me was much, much higher than the online quote. So I decided to cancel that shipping order and drove to this FedEx location. It's a lot farther for me but completely worth the trip! Thank you!

This FedEx facility prioritizes profit over customer service. While I understand the importance of…read morebusinesses maintaining profitability and safeguarding against fraudulent claims, this location seems to exploit these concerns for financial gain. For example, if a package emits noise, they request to inspect it. If they open the package and find space inside, they inform the customer that the packaging is insufficient and suggest additional packing services, which come at a cost. Additionally, if customers happens to have packing materials available, they are still required to reseal after being opened for inspection, I don't carry tape in my car. These practices give the impression that staff may be incentivized to encourage extra charges. I am frustrated with the ongoing petty charges imposed by these companies.

I had to the plum pleasing privilege of having Dmari help me with returning my phone. Dmari…read moredoesn't normally work at this location but I can tell you 1 thing for certain and 2 for sure, Dmari is like a sandwich any way you flip Dmari, they will make UPS bread (money) Phenomenal customer service!

drove 15 min to location just to be closed before 6 had people inside and 3 packages with labels…read moreeasy to go. Wasn't able to ship out. make sure to come early

Old place was awesome. Seems like the newer location is the same. Way to go!!…read moreHot Wheels and other die cast honey hole. And I guess postal services are available as well?

Went for notary documents and left with snacks, collectible hot wheels, and new place to visitread more

stopped by The Mail Shop yesterday and had a great experience. The lady working there was super…read morenice, printed my shipping label for me, and got my package dropped off quick and easy. Whole process was easy peasy. Definitely going to start coming here moving forward instead of ups store

The box I received was a single box the clock was wrapped in a double layer of extremely thin…read morebubble wrap and the clock was in the box lying diagonally with nothing to support it(eg. no packing peanuts to cushion it). Thus it was damaged in shipping.

Kevin and Nick are great guys. We have customer who need packaging and/or delivery services in the…read morePhoenix area and through Yelp! I found just the guys for the job. In the past 18 months, we have partnered with Navis Pack and Ship in Phoenix no less than 5 times and have had 100% success EVERY TIME. Originally, I worked with Kevin, the owner. He's a great guy and his main man Nick is right there with him. These guys know their stuff and have made our customers feel like they are Navis customers. Yesterday I was in a pinch to get something picked up and packaged in SEDONA, AZ and they are even able to help me out WAY UP THERE. These guys are hustlers and they are great at what they do. I am not an easy customer and my customers are even tougher! The guys at Navis can take care of our stuff so no doubt they can take care of you! They also college moves FYI.... Great option for ASU student!

Let me tell you a little story. My father passed away February 5, 2024. My father moved to the…read moreArizona for retirement. He and I shared a passion for surfing when I was growing up. The only possession I ever cared about of his was an 8'9", 1962 Bing Copeland custom surfboard. It was my father first custom board that he purchased as a teenager. When I was 8 years old, my father took me out for my first surfing lesson. He shared that same custom board, and I rode that board for the first 4 years of my surfing life. Now being that it was a 14 lbs. and a fiberglass longboard with a 11" single fin. It's an odd shape. I was in a tough spot with a limited time frame to get the board shipped to me where I live in Chicago, Illinois. I had contacted 6 different locations. Note, that 3 out of the 6 said "sure we can ship it". But once we got to those locations, they looked at the size and shape and declined to ship. They were also quoting me $1200 to $2000. I was panicked and running out of time. I called Navis Pack & Ship in Phoenix, Arizona. Not only were they gracious, kind and understood what this board meant to me. They promised to take good care of the board and package it the right way for its journey to Chicago. I cannot say enough about their professionalism or their kindness to me during my heartbreak of losing my father. Not only was the board packaged well, but I paid far below what I was quoted by the other shippers. I am forever grateful and would recommend Navis Pack & Ship for any of your shipping needs. Thanks again, ARM

Customer service is always excellent, from fingerprinting to product packaging and box sizes…read more I would not recommend shipping things from UPS. I wanted to ship a package to Ohio, and it would cost just under $200. I went to the government-run shipping center, and it cost me $20. The package was received within the same number of days and has the same amount of insurance

Tried to ship a medium size envelope with a pair or shorts inside and they charged me $124.99 when…read moreI asked questions the rep was very rude and said that was the cheapest. From Phoenix to Missouri ground shipping no insurance nothing else added to the service. Even after telling the representative it was cheaper online she said no that's not our price.

We came in to mail a packet and we were greeted right away. Cynthia helped us…read more Unfortunately, my label did not print out correctly and it could not be scanned. Cynthia didn't hesitate to help. She found a solution right away. She went above and beyond in customer service. This is how this stores should train their staff to be with customers. Find solutions and always with a positive and friendly disposition. I recommend you visit this store for any shipping needs. Any office needs, printing and posters. They can do it all. Thanks Cynthia for your help.

This location is always quick and usually doesn't have a long wait , And with the kiosk machine you…read morecan check in your packages and get a receipt pretty quick if there does happen to be a line. Also the employees have always been helpful if needed.

Wow. My recent experience with Uhaul was negative from start to finish--surprising, since Uhaul is…read more(was?) kind of the standard-bearer of DIY moving. It's like "magic marker" or "Bandaid." When you mean "rent a self-haul truck," you say, "rent a u-haul." HOWEVER, I expect to see this company on Undercover Boss soon if they haven't already been on--someone needs to descend from corporate heights and get a whiff of what's going on in U-haul locations. (I have thoughts on the location in Chandler where I picked up the truck for a single-day's one-way move, but I'll post those there. The post will be called "Is there maybe a grownup here I could talk to?") As I said, I rented a 10' truck to move a kitchen table set from one side of town to another, and I chose this location as my dropoff. Dropoff would have to take place on a Sunday evening, when the business was closed. We deposited the secured truck in their lot, placed the keys and paperwork in the drop box, and went on our merry way. The next morning, I called to verify--and I'm glad I did. The woman who answered said she had "no record of our vehicle" and "no order is coming up with that reservation number" and "there's nothing under your name." (Meanwhile, I used the very same order number and name to pull up the reservation online.) She said she needed to "do research," which I assumed meant she had to get out of her office chair and empty the dropbox. She called back TWICE to hear the name and order number again and again. Still nothing. Then four hours of silence, while I wondered if I was now on the hook for $40,000 or a U-haul. Finally, I called back again ... when I spoke to her, she talked elusively about a "burglary" that happened after dropoff. I would be charged for mileage and gas overages (despite the fact that we returned the truck gassed up and under the 70 mile limit) of $70. Not a huge dollar amount, sure, but I have some problems with this: 1. I paid for SafeMove insurance, which, according to U-haul's website, covers theft of the vehicle as long as the renter was not negligent. Therefore, I should be responsible neither for the vehicle if stolen nor for attendant charges like gas and miles. That is, if there is a police report or credible evidence of theft in the first place. If there isn't, how do I know some dirtbag who works for them didn't take the truck? They can either credibly demonstrate that theft occurred or not ... and I'm not responsible for either scenario after my possession of the vehicle ceased. 2. There is no excuse for this rep's failure to communicate clearly and frequently to update me or to answer basic questions like "did you check the drop box? were the keys there?" (The all-purpose answer: "I'm doing research." With the amount of "research" this woman did, she should be just about ready to write up her U-haul dissertation.) She also claims that her surveillance video has "no record" of my returning the truck when/where I said I did (and yet ... she has the truck ... so does she maybe not have a real surveillance camera?). 3. Her other answer to everything, besides "I'm doing research," was "I'm just doing what my boss told me to do." Ah yes, the classic shitty-customer-service refrain. If you work for U-haul in a customer service capacity, you should be able to answer why the insurance I paid for isn't insuring me.

Stopped by The UPS Store to drop off a return, and I couldn't have asked for an easier experience!…read moreThe employee was super friendly, confident, and efficient, making the whole process quick and hassle-free. I was in and out in no time, which is always a win when you're juggling a to-do list full of errands. I really appreciate when employees know their stuff while still making customers feel welcome. It may have been a quick stop, but the friendly service definitely stood out. Sometimes, it's these little everyday experiences that make a business memorable.

MISSING PACKAGE…read more In the past, I have received mail from other mailbox owners and returned it to the front desk before leaving. Today, when I went in to pick up a delivery, I was advised they didn't receive my Package and to check my delivery address. When I asked Alex for help to look for it in case it was misplaced he told me he was too busy to do that. I only wondered if it was possible that my delivery was assigned to another mailbox by accident, since I've gotten mail from other mailboxes before. I got tracking information that notified me that my delivery came in 3-hrs ago, but when I came to pick it up I was told it was not in their possession. This is within 3-hrs of delivery. Alex said all USPS deliveries were already processed for the day so they did not have it. The delivery update is listed as: "Your item was delivered to the front desk, reception area, or mail room at 2:50 pm on July 1, 2026 in GLENDALE, AZ 85305" but they claim they didn't receive it. It is 5:40pm, the same day of delivery and the package is not here. I've never had a shipment go missing in 10+ yrs until today. I will say that the Owner of this Business has been nothing but kind, honest, and respectful every time we've done business with him. His staff over the years was great and professional. In the past year, that has changed. Alex didn't yell at me but he may not understand how disrespectful he was with his responses today, when he is the one that gets paid to do a job.