I returned AT&T equipment at this UPS Store location and later was informed by AT&T that they never received the equipment. When I contacted the store for assistance, I specifically requested a duplicate receipt, and staff refused, stating they were unable to provide one. I was also told they could not verify that I dropped the equipment off, and that they have no records to confirm the transaction beyond the single receipt originally given at the counter. Being denied a duplicate receipt and told there is no internal tracking or proof of drop‑off is extremely concerning. With today's technology, a business handling customer returns should have some form of record or verification system. The lack of accountability here puts customers at risk when returning carrier equipment. read more

I had one of the worst customer service experiences at UPS today. I arrived at 2:58 PM, knowing the store closes at 3:00 PM. As I approached the door, an employee named Adriana looked at me and closed the door in my face. There were still two minutes before closing time. I understand businesses have closing procedures, but locking a customer out before the posted closing time -- without any explanation -- is extremely unprofessional and rude. It felt dismissive and disrespectful. I am very disappointed in how this was handled. I hope management takes this matter seriously, reviews their closing policies with staff, and ensures customers are treated with basic courtesy and respect. No customer should be treated this way. read more

I had one of the worst customer service experiences at UPS today. I arrived at 2:58 PM, knowing the store closes at 3:00 PM. As I approached the door, an employee named Adriana looked at me and closed the door in my face. There were still two minutes before closing time. I understand businesses have closing procedures, but locking a customer out before the posted closing time -- without any explanation -- is extremely unprofessional and rude. It felt dismissive and disrespectful. I am very disappointed in how this was handled. I hope management takes this matter seriously, reviews their closing policies with staff, and ensures customers are treated with basic courtesy and respect. No customer should be treated this way. read more

Great customer service from D'Mari. I noted quite a line when I arrived, but D'mari handled the line and the phone smoothly. I had issues getting an email sent and printed and so did another customer. We both received the necessary assistance, and the professional and fun attitude from D'mari was a big help. read more

I had to the plum pleasing privilege of having Dmari help me with returning my phone. Dmari doesn't normally work at this location but I can tell you 1 thing for certain and 2 for sure, Dmari is like a sandwich any way you flip Dmari, they will make UPS bread (money) Phenomenal customer service! read more

The UPS Store - Me pleased with the great customer service - Shipping Centers Near Me - Phoenix, Arizona

Do not use them for Amazon drop offs I dropped off something and never got to Amazon and when I called to inquire about it the girl was not helpful and could care less with a bad attitude so someone kept my belts that I returned and I never got the credits to do not use this one no customer service or management to assist you I'm sure the workers just took whatever I left there don't use this one read more

Been standing here for 45 mins. Still 3 people in front of me. I just need to drop off a package. One older lady does not know what she is doing - in addition to being rude- and a younger guy that has not been trained. This is a shit show! Go to another location!!! I'd leave 0 stars if that was an option read more

The UPS Store - Long ass line not moving with people that don't know what they are doing!!!! - Shipping Centers Near Me - Phoenix, Arizona

Going here is worse than going to the DMV, it's worse than any government run bureau. No exaggeration, it's a horrible, poorly run store. -Understaffed -Incompetent management has no clue how to prioritize in order of importance. -Wait, wait, more wait. I had an Amazon return, stood there and watched the older lady (the manager) take her damn sweet time processing a package THEN as I got to the counter she decides to go out back and rearrange boxes- while she has a line going. That was like 5 minutes- THEN she comes back up front, 5 people waiting as I stood literally belly up at the counter, box in-hand she has the balls to scream "can I help the next person"- At that point I had to tell her I was literally standing right there. Absolutely clueless. Blind? What is wrong with these people? I don't know. How do you run a business when you can't even figure out why you're there in the 1st place? Customers up front, there's lines forming, you go out back and fool around. You take care of the customers at counter 1st-ESPECIALLY WHEN YOU HAVE A LINE GOING, THEN when things slow down you go out back and fix boxes. AVOID. This place does not deserve to be in business. read more

I have come to this UPS because it is closest to where I live. I have never seen or met the supposed "proud franchisee" of this store or I would tell them what I think of this store! Poorly managed the last 7 years, always long, lines of customers, & most employees don't care....I give this place NO Stars!!!!!!! read more

If there are only 2 people in line, expect to wait 3 hours. This place is highly inefficient and no one seems to want to process people in an expeditious manner. read more

This place is an absolute dump, I just waited for 20 minutes and they only let three people in side the entire time... The rest of the people were forced to wait outside in the heat. A mother and her daughter stood there and their masks for so long bed after 20 minutes a little girl threw up all over the pavement and they walked away. I have been to so many other UPS stores and they are so much more efficient than this place... It's scary read more

While waiting in line, I'm writing this review. Let's play " will I finish before I checkout?". There are 1 million services, 7 people in line, 2 employees, every time I come, it's like this. Just cake from usps, small line, 3 minute wait. Kohls ups drop off was 1 minute. Hm, still in line. Store is clean, cool, but getting pretty backed up. Employees are asking each other how to do stuff. Oh, 1 more down! Nope, sry folks, I'm done, and I'm still 3rd in line. Avoid at all costs. read more

We needed a form notarized, so we called a UPS store near our home to ensure there was a notary there. They said they did not have one at the store at that time, but the store on 83rd did have a notary and one of them was leaving at 4 PM but the other notary would be there after 4 PM. We went to the store at 4:45 PM. The lady behind the counter said she did not notarize after 4 PM because she had "other responsibilities." Then she called the first UPS store we talked to to see what we were told. She was on the phone longer than it takes to notarize a form! Then she told us that we were told that the notary public was only available until 4 PM. ?? I did not see any signage that stated the hours of the notary, but I did see a sign that stated the service was offered. Maybe I missed it. The next morning we went back and she notarized the form. Ugh. . .this store is more focused on rules than customer service. read more

This store is TERRIBLE, they are incredibly slow and unresponsive, something is always down (internet, machine, copier etc...) and when you do get service they nickle and dime you. Went in to have a package returned to Amazon, I hadn't printed the shipping label beforehand so the cashier told me she can print it for me, so I emailed it to her and she processed my package.........for a FEE of $2.50 for printing a SINGLE page for THEIR label. Don't even bother coming to this location, there's another one on 107th Ave & Indian School that's much more convenient or head over to the local library for internet/printing needs. read more

EXTREMELY worse place ever! Customer service - non existent. No care for customers , ALWAYS short staffed and the manager there is extremely rude and without any care. I have moved to this area March 2020 and all the times from then to now that I have been going here, it has been nothing but a nightmare. Long lines, rude staff and now to almost no staff. Frustrates me especially when I go there and their doors are tight shut closed and the opening hours says that they should be open! Happened too many times to be a one off situation!!!! This is so unreal I still can't believe how poorly this UPS is ran! read more

I made an appointment yesterday to get a notary. Which your site said one would be there at different times. I set up an appointment took the time and effort to be there ON TIME. Went to your location and No One Was there to help me with the Notary. All the person said was there is never a notary there. Please update your information on the website so other people don't waste their time in going into your store for NOTHING! read more

Always just one woman working and the line is ridiculous. Please get the lady some help.

This store needs major upgrades, starting with the staff. There is only ever one person and they are extremely slow. They also don't know what they are doing half the time. This store always has a line out the door and the service is never fast. Also, when did UPS start closing at 5pm? I drive out of my way just to avoid this UPS. read more

Absolutely the worst customer service and experience at this store ever! DO NOT go to this UPS store! Find another store if you want to have a package sent or if you want to set up a mailbox here. I definitely do not recommend having a mailbox at this UPS store. We have been trying unsuccessfully for the last three weeks to get our mail forwarded from the store and never any help from the lady that works there. She always says she has to talk to her manager and she will get back to us but she never does. I recently had to call UPS Store Corporate office to get some help resolving this matter hopefully it gets resolved soon. read more

I was told they don't keep legal sized UPS envelopes by Michala- apparently I'm the first one EVER to ask for them. Bull!!!! Please keep the store stocked and have employees who care. I mean you want to franchise but don't want to maintain the brand. Legal sized envelopes are so common! I had to spend 17 dollars for envelopes when they should be courtesy. I hope my terrible review cost you the $17 it cost me. read more

Darren is the MPV of the store! He remain cool, calm and collected. Very professional he was a one-man team. Y'all should give him a bonus or something. read more

DO NOT GO HERE!!! Very poor service, clerk is extremely slow and there's only one of them. Currently 12 people in line, I've been waiting 30minutes. read more

I need to transfer from anotherUPS box since I'm moving. The one I'm at now (Litchfield Park) is very professional and well-managed. This one doesn't answer the phone and the "message box is full and can't take new messages." Can't even find out the price of their boxes so I can move. Might just keep driving back to LP and paying them, since they know how to run a business properly! read more

If I could give you negative stars I would! The worse experience with the nasty mean lady that works there!! I walked in spoke the guy and ask if he could print some pictures out and laminate them? He said sure no problem! Well he came back with three copies black and grey and so small I was shocked and said no! Not like that! Well that's when the lady said if I wanted custom it would be 5.00$ more! What? I said no thank you! I just will pay for my other 8 copies you made for me! She said no! You need to pay for these too! I'm not paying for your mess up! Her response was that's theft and she would call the cops! What? I not taking anything! She said if I didn't pay for the three copies she messed up I would go to jail! Nothing is free! So I responded you are forcing me to pay you for your errors! And then she proceeded to call me a ass! As shocked as I was I paid and left! As I walked out the store her friend decided he wanted to confront me and was threatening me and wanted to fight! As I was getting into my car he kept up and said he is defending her! From what I have no idea! They are the worst in customer experience! I have never been so upset in my life! I myself and my employee left we looked at each other in disbelief! I can not understand how she has a job! I did file a complaint with corporate about the situation! Btw she charged me 3.78$ for 11 copies! They agreed that she is wrong and they would get ahold of the franchise owner! I was speaking with a client about that and she said that she saw a similar situation a week prior with the same lady fighting with a woman and police was called! I will never go to a ups store ever! Fire that nasty lady! She will be the end of your store! Negative for this place! read more

This might be the worst UPS in the State. Slow and won't let more than five people inside the building. People are frying outside with masks on. I rather drive to a different location than deal with this dump read more

The worst!! They over price for packaging that's not even 50lbs. They didn't even weight my items she was automatically charging me $91 just because it was going to a different state. I recommend everyone go to The Mail Shoppe, they actually give you the right price and great customer service!! I ended up paying $34 so basically she was charging me $57 extra. read more

The employees at the store don't know they have a website to do online printing. I placed an order online to print copies and pick up in store. The employees knew nothing about the website and knew nothing about my order. read more

If I could give zero stars I would, there was only 2 people working and 1 person who was being "trained for her first day" who was not even working or helping at all we waiting for over an hour just to ship a package at this location. Not coming back read more

The staff are friendly, helpful, patient..AND PROFESSIONAL. Always a pleasant greeting when entering the store. I have been a box holder and customer for many years at this location. The staff always gets my mail for me and has a friendly hello and how are you upon entering the store... I see that the staff know what they are doing and are willing to be helpful and patient when customers need to use the computer, copier, have papers faxed etc. BEST UPS STORE....DEFINETLY read more

UPS tracking showed my package delivered and accepted by an employee. I went in at 6:53 and showed my ID, the "new girl" stated "there is nothing in our system. Your package is not here". I asked her if she could call a manager or someone in hopes the box was accidentally misplaced. She flipped the screen to show me and said "the system says it's not here" and I asked her again if she could call a manager bc ups shows it was delivered. She said "no" and I asked "you have no way of getting in touch with your manager?" She said replied "no. If I did, she would say the same thing. I can give you the number to the ups store customer service and see what they say". I called the number which was ups and not the stores customer service. After getting a live person I was told "it shows it's delivered and they have a contract with our shipper if it's missing "I" the purchaser needed to call the sender and report ASAP so they can launch an investigation. I hung up and as I hung up the "new girl" was on the phone with her manager. Deena gets on speaker and was polite and explained that if the system doesn't show it's not there and they have a complaint into ups due to drivers not delivering all packages and showing delivered when they're not. It's something has been happening lately and she wasn't happy about and apologized. Thank you for giving me some clarity and not just "it's not in our system, it's not sure and I don't know what to tell you". I left my info and bit my tongue until the girl said "I told her that to the manager as I was writing my info". I gave some customer service advice.... - don't give off the vibe of you don't care - if you paid $200 for something and ups shows delivered only get an a lousy service with "I don't know what to tell you" - look at people when they are talking to you - if you don't know the answer say "I'm not sure but I'll find out". We have all been new at some point - don't tell someone as they're leaving behind their back "I did tell you..." You gave me a crappy, what do you want me to do, I don't know, no I can't call a manager attitude. I want to go home too, all I wanted was my box and a decent explanation like I got from the Manager on something that was out of the ordinary situation. You, "new girl" can only use that response for so long. If you don't know, ask. You're very lucky I wasn't a ghetto person. I have teenagers and provided you empathy knowing everyone has a learning curve and didn't provide harsher feedback. My intention is not to belittle you and your condescending persona was just that to me. I genuinely hope you are as understanding as I am in 15 years when you encounter the same situation with an "idk what to tell you" unexperienced teen. Learn from a mistake and apply it to better customer service skills or find a job where you don't have to deal with people. read more

I have had to drop off boxes to be shipped for last two days and I have had the same person both times. I am not blaming her for her attitude but she was by herself and the line out the door. Where is the owners or the support staff for this location. SMH. Seriously she was calling other locations while customers waiting in line today begging for her replacement to find out she was a no show. Seriously I know this place has been in business for a long time but he patience level was maxed out. Please get Amanda some needed help or give her more money to give up her time with her family. This is the last time I will ever use this location to ship due to the excessive waiting. read more

DO NOT GO HERE!!! Horrible, Rude customer service. Store manager signed for package and then lost package for over 1 week. Manager never returned calls, constant spin by employees. Beware of this store the reviews are accurate and you have very little recourse to file complaints regarding missing, stolen, or lost packages because Store is only UPS franchise with private owner. Finally received package over one week late. Bottom line, very shady store, find another location to ship items of value. read more

Place sucks. Waited thirty minutes for the notary that never showed up. Thanks for the absolute waste of time

Went to this store early morning on MLK day, would've had a good experience if the lady there didn't have such a bad attitude. She was not friendly and very sarcastic. read more

I get my timesheets faxed to my manager here and they've managed to give me back some randoms person paper work and lose my original time sheet. Which I need to keep for documentation. They're a mess here. Idk why they swear it's hard to fax a paper. I wouldn't go here unless it's your last resort. read more

I had read reviews on this location and the customer service but decided to give the employees the benefit of the doubt and still went to this location to ship out two packages. To begin with this location does tend to be busy so be aware there will be a long wait and there is only 1-2 employees up front. When I went in today the lady who was up front was very rude to other customers and I could see where the reviews were coming from. As it was finally my turn I told the lady I was wanting to ship out two packages boxes internationally to the UK. She stared at me for a few seconds and said I'm sorry I don't know what you're saying where? I said the UK and again blank stare so I said to the United Kingdom. She then looked at me like I said something wrong and then said that I should go somewhere else because she didn't get training for international training for that place and she can't help me. (keep in mind there was other employees in the back) I left annoyed because I had waited in line for over 30 minutes holding these packages! I went home and called another UPS location in Avondale and the employee on the line was very helpful and respectful. Not sure if it was just this location but be aware you might get sarcastic attitude. read more

I just have to say that the store is the worst store I've ever been to the lady's name there her name is Victoria she is the manager I was never advised that there was a fee to print a label to ship documents I have always gone to all UPS stores as a ship frequently and I've never been charged a fee for printing a label not even FedEx charges to print a label. When people ship boxes obviously the cashier has to print a label so they can ship the document and I don't see that these people are being charged to print that label. So I had my own label I emailed it to them they printed it out actually they printed out three copies and they were charging me almost 3 dollars to print three labels which if I would've been told from the beginning that there's a fee to print a label I would've decided whether I wanted to ship the document or not she never told that there was a fee and she went ahead and printed three copies and wanted to charge me for all three. I did advise her that there's no way that I'm paying for that label it should already be included in the cost of the shipping I saw another man getting charge for tape and the lady just made up a number to charge the customer. This is not ethical and I think that lady either needs to be re-trained because I've never had to pay any of those fees ever before and any other UPS store. When I told her that I was refusing to pay that amount and then I wasn't gonna pay for it she opened my envelope took out my documents and handed them to me and said that she wasn't going to ship my documents. First off these documents have sensitive information on them she has no right to open that envelope and take the information out of it. I think if this person has not been trained correctly they need more training but honestly I think this lady should not work here because not only does she not have the proper training but she is totally rude to everyone. Instead of showing some customer service skills she threw away the labels which no one else is going to pay for and in addition she wasted a UPS Envelope as she took my items out of it! She could have simply said I'm sorry I won't charge you this time but I'm the future just know there's a fee! If I could give zero stars I would!! read more

After having deliveries stolen from my front door, I decided to use our local UPS store for my deliveries. My last visit was Wednesday. Mikayla was working the counter. She was cordial and professional. Mikayla has assisted me in the past. Her demeanor has always been consistent. I know that this location gets busy during certain time periods of the day. If I opt to go during their high traffic period, then I have to practice patience. It's a convenient location. read more

This business is on here twice. Anyways the staff is very helpful and friendly, it gets busy at times so the wait time gets long. Very convenient when it comes to mailing packages. read more

The worst ups store ever, rude employees, super slow, and they don't go above and beyond to help anybody. They never have anything in stock. Computers are always out. Literally always. Get rid of the two girls, they suck. read more