Where to start...We live in the Houston area and the dining room that we needed shipped here was in a small, rural town on the Arizona-Mexico border. We didn't need a moving company, but other companies promoting themselves as specific to small move jobs, wouldn't travel to Douglas (heard of it??) to pick it up. So, I went to the government's website (something like "protect your move") and found many of the companies that were sending me quotes (well into the thousands of dollars) were actually no longer even supposed to be operating! I then came to yelp, and found Navis.
Kevin E. sent me a quote based on the pieces that needed moving, and didn't stop calling back when I told him I would have no exact weight or measurements because this was furniture that had been in my grandmother's house since the 1950's. The furniture's value...there isn't one, really, since my grandmother left it to me upon her death in Oct. Kevin cared to listen and understood that on a teacher's salary, there could not be a jump in the thousands (nor hundreds) that wouldn't make it impossible for us to see the move all the way through.
I asked a million questions over the phone, and another million via emails, and they were all received with patience and kindness. Once the furniture was picked up in Douglas, AZ and taken to Phoenix, Kevin called back to give me a detailed report on the furniture's condition and to tell me that the furniture actually weighed LESS than he'd estimated, so the price would be lower than quoted. I realize that this is not a common occurrence, but for us, it made a quality of life difference and a fact that we would have had no way of knowing had we not been treated with fairness and honesty. With a tighter-than-tight budget, this dining room represented a sacrifice for my entire family, but the pull of the memories...
Anyway, the company with whom they contracted in Houston to deliver the furniture was outstanding. The time frame for delivery given to us was between 1-5 pm and by 11:40 a.m. we'd received a call saying they'd be at our house a bit before 1, but that they would definitely wait until the time they had given to us. The gentlemen were courteous, neat, and very careful with the furniture. My husband, who received the furniture, says that the men moved the furniture several times to make sure everything was centered WITHOUT MY HUSBAND ASKING THEM TO DO SO! This comes back to the solid company that Navis is and the fact that it has affiliated itself with another company with similar standards.
Was it cheap? Nope. But to have had this pleasant experience, and now to have in our home a piece of my heritage, is a dream. I would never have entrusted a company, no matter how low the price, with such important pieces without first having read great reviews, checked the gov't website, and visited the BBB where this company is so highly rated.
I recommend this company, no doubt :). read more