The experience of using these movers (Marcos, Sergio, and Damon, under Dean's leadership, in July of 2024) could not have been worse. Where do I even start? DO NOT HIRE THIS COMPANY FOR YOUR MOVE.
When I called, Albert quoted my move (2x2 condo) for 3-4 hours with 3 guys to move boxes and furniture and included 40 minutes of driving time in that quote. He also assured me they would send "professional, experienced" guys for my move, since my furniture was brand new. Keep in mind - this job was moving from one unit to another in the same condominium complex. The second unit was within viewing distance and maybe 1 minute of walking distance up the sidewalk.
Marcos, Sergio, and Damon took over three hours to move my furniture and did not move a single box. I MOVED ALL OF MY BOXES MYSELF, AND I'M A SINGLE WOMAN. They also charged me for an hour of drive time, not the 40 minutes that Albert said they would.
When they moved my furniture:
1. Marcos broke a bulb in my vanity mirror, the one piece of furniture I told them all beforehand to handle with extreme care.
2. Sergio broke my desk drawer after not aligning the slides and drawer properly and forcing it in.
3. Sergio and Marcos broke my king-sized bed by severing the wiring to the LED lights that are around the frame. The lights would not turn on when they reassembled it in my new address. When I told them the bed-frame needs to be returned to the working state it was in prior to the move, Sergio asked me why and "if I do live streaming." I DO NOT APPRECIATE BEING ASKED THIS QUESTION AND THIS IS COMPLETELY UNACCEPTABLE AND INAPPROPRIATE. BY THE WAY, I'M A CATHOLIC WOMAN WHO READS THE BIBLE AT NIGHT, NOT THAT I NEED TO EXPLAIN TO MOVERS HOW I USE THE LIGHTS OR WHY I PURCHASED A BED THAT INCLUDES THEM IN THE FRAME.
4. Sergio and Marcos wrapped my couch with saran wrap after I told them not to, probably in an attempt to charge me more for the move.
5. I did pay extra to have my white, sparkly, mirrored dresser wrapped, but the men still managed to scratch the bottom mirror so terribly that it now looks like its 15 years old. Its two months old.
Towards the end of this fiasco, I walked through the unit I was moving from. Toilet seats were left up, bags from QT were left laying around, a giant, empty, cup from QT was left on the counter, and they even forgot to move the steel cover to the fireplace. I had to ask them to do that, after I cleaned up the mess they left at the old place.
When I called their offices during the move and explained what happened, Dean smirked and said "oh, no, I'm not buying you a new desk" as if I was trying to obtain brand new furniture or money after HIS CREW MEMBER told me they would replace the desk. Several calls and threats to call my attorney later and Dean did have the men (not Sergio, as he is not allowed in my home) fix the drawer, fix the bed lights, and the bulb is apparently on its way.
Dean's team (Marcos, Damon, and Sergio) ended up taking over 3 hours to only move my furniture, and this MESS costed me over $800. Just yesterday, I discovered that they smashed the corner of my brand new desk and scratched its legs on the one side. Looks horrendous. I haven't even mentioned the desk yet, as I just saw this damage yesterday (which is heartbreaking, since again, its brand new), but they also never followed through on making the dresser right like they said they would.
I'm posting scathing reviews of my experience on every platform I can think of, because this is WRONG to treat people's possessions this way, and people need to know the risk they are actually taking when they hire this place. read more