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Southwest Mobile Storage

4.9 (13 reviews)
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Updated over 3 months ago

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Self storage

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5 months ago

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Jonathan K.

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2 years ago

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Jonathan K.

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2 years ago

Alicia Rock is very professional and kind. My needs are always met and in a timely manner. I appreciate this company for all they do.

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5 years ago

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2 years ago

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2 years ago

Jayden was super helpful in getting my containers in a timely matter. Super smooth process. Fair pricing. Will use SMS again!

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4 years ago

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7 years ago

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8 years ago

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Marshall E.

Thank you for your kind review. I love hearing from our customers.

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8 years ago

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8 years ago

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Review Highlights - Southwest Mobile Storage

They are my go to container company in the Phoenix area and Alicia Rock is the best account manager.

Mentioned in 4 reviews

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StorQuest Self Storage

StorQuest Self Storage

4.3
(13 reviews)

I've been renting from them for 16 months. The staff onsite is nice and helpful, however the…read morecorporate policies are awful. First, they lured me in with an introductory rate, but made no mention that it was an introductory rate. My rent has increased 42% in 16 months. The possibility of rent increases are in the contract, but that kind of hike needs to be made abundantly clear from the start ("this is an introductory price ..." . I was extremely surprised at all of the increases I've had in just over one year's time. But, they got me. Access to storage is not much longer than normal business hours, which can be problematic. What's worse, they require you to provide proof of insurance or they will automatically bill you for monthly insurance. Unfortunately their central office and local office are not always on the same page, so I will receive notices multiple times a year from each for me to send them my insurance policy, even after I've already done it. In 16 months I've had to be on the phone with them somewhere in the 5 to 10 times range with billing or insurance problems, and add to that multiple emails. I send them stuff and they conveniently don't receive it. Last time, the proof I showed wasn't enough and they needed the declarations page from my actual policy and additional insurance info. I've got to contact my insurance company and find out the information that they want. All of this so that they can charge me an extra $12 a month. This sort of thing happens multiple times per year. Absolute madness. But I have so much stuff in storage that I would have to hire a moving truck to get it out and into a new unit with a new company. They have me over a barrel, and they know it. What an absolute mistake I made renting from this company. Huge regrets. This is the absolute worst experience I've ever had renting from a storage space, and I have been doing this for well over 15 years. Save your time (so, so much time) and money and stay away from this company.

Love this storage facility. Both Tony and Mary were very professional, efficient and helpful. The…read morefacility is very clean and seems safe and secure. The prices of storage are on the climb everywhere and their rates might be a little bit more than some other places nearby but after visiting other facilities, it was clear that you get what you pay for.

U Haul

U Haul

2.8
(33 reviews)

I must say that this location is going to be my absolute super duper number one U-Haul from now on!…read more Sadly, I'd originally reserved a moving truck at a different location closer to me (4240 W Camelback Rd | Phoenix, AZ 85019) for the sake of convenience. However upon visiting that location (on 43rd Camelback) I was completely dismayed as their staff was beyond rude, unfriendly, unaccountable, and overall unprofessional. It left a very bad impression on me; thus I contacted Customer Service to modify my pickup to another store. Luckily, the CSR I spoke with was able to complete a reservation which fit my moving needs for a 20ft truck on 26th Street & Indian School! Preemptively, I arrived one day prior to my reservation just to check in and make sure everything was all set for my moving day. It was then that a member of staff named "Jimmy" kindly greeted me and assisted with any/all concerns I had for my pickup day!!! Jimmy was friendly, most patient, gave excellent recommendations for movingly supplies and assured everything was set to go smoothly for my rental! I arrived the next day and was helped by two additional gentlemen who sufficiently checked me in for my truck rental. They were so concise and professional when informing me of all safety apparatus entailed with my rental! And to top that the 20Ft truck they supplied for my reservation was immaculate--seriously the cleanest UHaul I've ever rented! I feel so bad though because I (regretfully) didn't get to note either of their names to ensure proper credit could be received for their all of their hard work! Thank you all so much again! This is my new favorite location in Phoenix!!!

If I could give a 0 star I would. I actually have no tolerance for stupidity, this one is a story…read morefor the ages. I rented a truck to move a client. Halfway through the move, I began getting texts from the U-Haul location saying that I had to return the truck immediately. I stopped what I was doing and returned it. Upon arrival I was met by two men. The one man asked to just renew the truck. While the other gave me directions about where to move the truck to to drop it off. I did. So, I finally get my receipt showing they never checked it back in, charging me another days rental. Sure enough the employee let a friend use it and the employee figured out that it was going to be found out what he had done. Here are the screenshots from him and the way he tried to get me to meet him to gI've me money to save his butt. The gm, said pretty much the employee and old never do that. I had to laugh. He said that I didn't even return the truck, but he saw his other employees helping me close the read gate and secure it. Long story short I had to pay for this Nico man stealing from uhaul and myself.

Southwest Mobile Storage - selfstorage - Updated July 2026

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