The management and service here is great! Micheline is detailed oriented and values her customers…read more She is very responsive to calls and prioritizes for solutions. We had left a window open on our vehicle and received a call from her - she kept an eye on our vehicle until we returned. Another time we were hit by the RV next to us - Micheline contacted us immediately and sent pictures of the damage. So appreciated!!!

We stored an RV for 6 months. The service and location were great. Michelene was awesome getting us…read moreset up here. The location is safe and has RV wash/dump on site!

Deanna was great with us!. She took her time to go through all the open spaces they had... and gave…read moreus great customer service! We are renting a space for our newly bought toy hauler.. Thank you for making our experience there nice n easy!

A very easy and painless process! If you are moving or need storage this will be your one stop…read morestorage!!

great customer service Mary was a great help and very…read moreInformative of how to navigate through the facility. Facility is kept clean and tidy and had rolling carts in the facility for customer use. I appreciated Mary's professionalism and kind and friendly service . She represents the company very well and I hope she is acknowledge and compensated very well for her great customer Service. C. L.

I've been renting from them for 16 months. The staff onsite is nice and helpful, however the…read morecorporate policies are awful. First, they lured me in with an introductory rate, but made no mention that it was an introductory rate. My rent has increased 42% in 16 months. The possibility of rent increases are in the contract, but that kind of hike needs to be made abundantly clear from the start ("this is an introductory price ..." . I was extremely surprised at all of the increases I've had in just over one year's time. But, they got me. Access to storage is not much longer than normal business hours, which can be problematic. What's worse, they require you to provide proof of insurance or they will automatically bill you for monthly insurance. Unfortunately their central office and local office are not always on the same page, so I will receive notices multiple times a year from each for me to send them my insurance policy, even after I've already done it. In 16 months I've had to be on the phone with them somewhere in the 5 to 10 times range with billing or insurance problems, and add to that multiple emails. I send them stuff and they conveniently don't receive it. Last time, the proof I showed wasn't enough and they needed the declarations page from my actual policy and additional insurance info. I've got to contact my insurance company and find out the information that they want. All of this so that they can charge me an extra $12 a month. This sort of thing happens multiple times per year. Absolute madness. But I have so much stuff in storage that I would have to hire a moving truck to get it out and into a new unit with a new company. They have me over a barrel, and they know it. What an absolute mistake I made renting from this company. Huge regrets. This is the absolute worst experience I've ever had renting from a storage space, and I have been doing this for well over 15 years. Save your time (so, so much time) and money and stay away from this company.

Thus is the best RV storage place around We never have to…read moreworry about our camper it's safe and secure. The amenities are great access to water electric dumping you name it they have it even air to fill your tires And the girl in the office is amazing Thank you

So happy I entrusted my RV to Leah and the team at Premier! Very spacious, fantastic…read morecommunication, has dump station and above all, top notch security. Leah is a sweet human and like family. She goes way above and beyond to care for your needs. So happy to have gotten a spot with these guys!!

I am in my second year with a unit at this facility. The office staff is always pleasant and…read morecourteous. The current managers (July 2019 - Judy and Mike) go the extra mile to help solve issues and work with the tenants. I agree with Diedre (review of 6-16-2019) that the place is quite clean, carts available, etc. I disagree with Jennifer (one star review of 10-4-2018). I am delighted my community service oriented organization uses I-17 Thunderbird Self Storage and commend Judy and Mike for their dedication to the business. I would strongly recommend you consider this site for your self storage needs.

Great staff, helpful, professional and kind. Been using them for years and are always on top of…read morethings.

Great service. we travel the world--and to be able to rely on Ashley to help us out when calling…read morefrom another continent is quite reassuring. PROFESSIONAL ! Hard to find theses days. Thanks again. L

Moved into this facility less than 2 months ago. No issues worth mentioning until today…read more I just received notice that they are DOUBLING OUR MONTHLY RATE! Bait and switch. I would recommend staying away from this company.

Definitely a GREAT solution for your storage needs! The…read morepeeps are great and personable ‼ The facility is always clean and unlike many other locations THIS one has plenty of space for vehicles to park and unload while maintaining enough space for other large vehicles to pass by and access other units. The water way dips are a little tricky to navigate but if you're unsure, the folks on staff are glad to guide you through or do it for you. I highly recommend you give this location a try. I have needed to use this place 4 times now over the past 10 years due to job relocation requirements and have never had an issue on any level. A+ in my book

Horrendous "customer service." The manager refuses to communicate in writing via email (red flag),…read moreand simply writes back "call Bill" to any attempted written communication. The online payment system is always broken, so he insists on taking payment over the phone with your credit card (red flag!). Well, last week I was charged double my rent without authorization or warning. I called to get it fixed and was literally yelled at by the manager who blamed me and said "you never said you didn't want to pay two months!" What??? Awful customer service. This is exactly why I hate not paying online. Now I have to wait 5-7 business days for the money he took without my permission to go back to my account. I will be going to the BBB. Go to a reputable place that has integrity and a solid business structure.

Best storage unit locally!! Student from ASU, who lives out of state, was able to leave everything…read morein unit and everything was there upon arrival. Love the owners, down to earth don't sugar coat anything. Never thought I would meet people who would care for my stuff as much as I do! Highly recommend.

I am writing to file a formal complaint about the sexual harassment I have experienced at your…read morebusiness Cactus Self Storage. On several occasions, Greg Douglas has made inappropriate sexual comments and advances towards me, which made me feel uncomfortable and unsafe. I repeatedly asked Greg to stop making these comments and advances, but he persisted. My last interaction with your manager he gave me an ultimatum to either find a new storage facility or have sex with him also letting me know that the wife said it's OK. He then gave me 2 days to clear out my belongings in which i was informed i could not bring anyone with me onto the property to help. On my last day at 5 pm Greg then began texting me saying he was locking the gates and I had no way out. Why he would say this I have no idea other than some jealous rage from me leaving and turning him down once again. I've been a customer at Cactus Self Storage for 5 years, longer than your management team and I'm completely disgusted with this kind of behavior.