The rate you see online will NOT be what you pay. My monthly rate DOBLED after a few months. No…read morenotice or anything. Then I call for help and nobody can assist. The rate is the rate. I was told I had to speak to the District Manager, he never called me back. I was told there's nothing anyone can do at all and it's market rate. It's a SCAM. 100% scam. DO NOT rent here or you will pay more than advertised. Can't rate 0 stars but I would!

I have had multiple units at this location and I can't thank the employees enough for their time…read moreand hard work. Deseri the manager has went above and beyond to help make my move as seamless as possible! I highly recommend this location.

Joshua helped us out big time , we were cleaning out our storage and we didn't have any room for…read moreour trash in the car he offered to take the trash for us , save us some time and worrying thanks again Joshua

I will never rent from this company again! In the past I used them for storage and chose to use…read morethem again because never had any issues and after speaking with another company that changes rates monthly I chose them because I was told I had a set rate! 3 months after I started renting I received a notification my months rent is going up over $20.00 I called the office and was told there is a clause they can up the rent at anytime if corporate wants as long as they provide a 30 day notice! not good customer service at all especially to be lying to customers to get them to set up service!

I have used this for my storage needs off & on for years & will continue!…read moreThe manager, Kirsten, is friendly & helpful !!! I truly appreciate the convenience & security of Belltower Mini Storage.

We have used this storage facility since they have opened. We have went through many managers…read morethere. The manager now ( Kirsten ) is by far the best manager this place has ever had. She is really easy to get ahold of and she keeps the facility looking so clean. We all really appreciate all her work and dedication. Thank you

Nice clean storage units at a reasonable price Linda and her staff are very helpful and nice to…read morework with.

We have had a storage unit for just over a year and it has been a wonderful experience. Their rates…read moreare much better than we found elsewhere and the lot is always very clean. I have never seen a bug or sign of rodent anywhere, which I was concerned about being on the ground floor and outside. Go see Linda in the office, she is fantastic and will take good care of you! I am so glad we chose Thunderbird Storage!

**Find another installer--or do it yourself.**…read more All in all, I got ripped off by U-Haul. I paid U-Haul to install a tow hitch and wiring on my 2023 Honda Passport. The hitch itself was bolted on securely--I'd certainly hope so. But the rest of the experience was a mess. Thirty-seven minutes after I dropped off my vehicle, I got a call saying it was ready. I paid $165 for labor, which means they charged me over $200/hour. For that price, I expected professional work--not something that looked like cousin Clem had slapped it together in his backyard. When I picked up my Passport, I noticed the wiring connector wasn't mounted next to the hitch. I asked the installer to show me where it was, and he opened the hatch, lifted the rear floor cover, and pointed to a wire dangling from under the trim. He said I was supposed to just pull it out and hook it up to the trailer. Then he claimed that to mount it properly next to the hitch, he'd need to drill a two-inch hole into the body of my vehicle. I was stunned. I'd watched U-Haul's own installation videos, which clearly showed a grommet that allows the wire to pass through the frame--no drilling required. I filed a complaint with U-Haul, which was forwarded to the same location. They told me to come back and they'd "make it right." When I returned, the installer (James) insisted he'd have to cut the wire to get it through the hole. Again, completely wrong--U-Haul's own video showed that the 4-wire flat connector fits through without issue. At that point, I told the General Manager I'd do it myself. I didn't want James touching my vehicle again. The GM was kind enough to give me a mounting bracket for free, and I left. Later, I discovered that the left rear seat button no longer worked. I suspected James had disconnected the switch and failed to reconnect it. Sure enough, when I removed the trim to properly mount the bracket and route the wiring, I found the seat connector - which was indeed left disconnected - and reconnected it. And yes--James was wrong again. The flat 4 connector passed through the grommet hole with zero issues. I mounted the bracket properly and finally have a clean install, instead of the hillbilly setup U-Haul left me with.

Not sure why they have such low reviews but our experience was great. They were quick to give us…read morethe vehicle and to check us outs. A great price to rent a truck for a few hours and get things done. Definitely recommend uhual. Way cheaper than other places

It was so easy to reserve a storage space online! They have great promotions going on. I got a call…read morefrom Greg the day before my arrival and he ran me through what to expect upon arrival, including pricing for locks. I decided to get a bigger unit once I got there and Greg made everything so easy. He is so kind, very funny and personable. The storage spaces are big, clean and very secure. There is easy access to locked sliding doors, carts to move belongings and elevators if you are on the upper floors. They also have moving supplies in the lobby if needed for purchase. They are open every day for access aside from major holidays and they have auto pay options. Thanks Greg!

First time visiting this business. I came here to dump waste. After spending time checking out…read moretheir services and overall what they have to offer I was pleasantly surprised and pleased. $10 dumping for guests and no brainer for the location and amenities. I was met with a smile and very nice people. I spent a good amount of time talking with Summer about their services and offerings for spots and everything. She was polite, kind, and treated me amazing. You can tell it's family owner and friendly. Everyone is so nice and treats you with much respect and just kind people. This is my go to place here in out and also looking at storage spots as they're super convenient and offer lots of services. Wonderful people and lots to offer can't say enough great things about out them and their business.

The customer service we received was out of this world. Especially when we had horrible service at…read moreanother place. Southwest got us in quickly. They couldn't fix a problem we had but they worked with another garage that took care of the problem and had it back at Southwest in no time at all. Wonderful place!

The employees there are very helpful! The place is really clean and they have multiple dollys to…read morecart your stuff around. Highly recommend this place!

My wife and I went to this location, to talk with someone in the office about sizes of storage…read moreunits and costs. Neither of us had any experience with storage units nor their costs. I, personally, was really looking and hoping to just get someone that was friendly, understandable, and yet professional. Unfortunately, the receiption was received immediately had us decide, this is not the place. We walked in, it was empty, and the woman sitting at a desk wasn't on the phone or anyone. However, she just looked so annoyed that we were there. We kept our questions very brief and did receive answers and basic costs. Hoowever, it was the attitude that just had us stop there and leave. As soon as we got outside of the building, we both looked at each other and said "Dang she had attitude, we'll go somewhere else..." My suggestions continue to Rightway Storage on 83rd and lakepleasant. The woman that works there is amazingly friendly and made us feel like family. Its not a new facility like this one, but this place makes you feel like family.