Very friendly and helpful staff. Made sure I understood the contract and the storage space fit my needs.

I guess you get what you pay for. It is a good price just ran really hokey. Tried to cancel the day before rent was due and they ran my card a day early so I had to pay anyway. Make sure you give them 10 day notice cause they don't give a crap. read more

No complaints. Easy to use, access through the phone app is nice. Building is always clean and climate is nice

Amazing - Shelia and Tom are the epitome of amazing customer service! We needed a storage unit quickly and they took care of us! Would recommend anyone needing storage solutions to give them a call. We would not hesitate to call them again if needed! read more

***BEWARE - RENT ANYWHERE BUT HERE!!!! **** Shiela is incredibly rude! In their bio they say they treat everyone like family...I don't treat my family like that! My husband was driving a van to pick up and close out our unit. The gate was open, so he drove in. She chased us down in her golf cart, to inform us that we had violated the rules and should've entered our code. We apologized and proceeded to empty our the few things in our unit. When I asked the procedure for closing out the unit, she fired a bunch of questions at me, to see if I had gone through the proper steps. I told her I didn't know the procedure as we just decided to close out the unit that day. That's why I was asking what the procedure was. She made us stop what we were doing and go put in the code for the gate. Then she said to stop in the office on our way out. She never explained the procedure. She informed us that it's all in the contract and again was unbelievably rude. We signed the paperwork and couldn't get out of there fast enough!! read more

I highly recommend Gilbert Road Self Storage. Sheila was really communicative and easy to work with. I know I won't need to worry about the security of my unit. I highly recommend this storage facility. read more

Great Service!! Still til this day. Had a storage for about 3 years everything is still there. front office does a great job with keeping you updated on what's going on around the storage. Also, great people all around. Best place to leave your things for storage in Gilbert. Its Always clean and you don't have to worry about anyone breaking into your storage because it is very secure. read more

Highly recommend! I needed extra space near my home in Gilbert, along with the additional challenge of a boat storage space. Sheila and team were able to work with me and accommodate my requests in a very reasonable amount of time (2 units that they combined + parking for my boat). There was a wait list for the boat parking, but they held to their word and called me the moment it was available. Billing is easy to understand and they don't do any bait and switch like other storage companies, where the introductory rate jumps sharply after initial sign up. The property is always clean and very secure. read more

MICE AND TERMITES!! ABSOLUTELY DISGUSTED AND LEGITIMATELY TRAUMATIZED. I ONLY HAD THE UNIT FOR 6 MONTHS AND MY THINGS ARE RUINED. STILL HAVE NOT HEARD BACK FROM THE PROPERTY AFTER SENDING THIS WHEN I MOVED TO A DIFFERENT STORAGE UNIT ACROSS THE VALLEY ~A MONTH AGO: "Hello, As a follow up to the below email, I finally moved my precious (and now ruined) things to a different storage property. Between the aggressive amount of dirt/debris (NOT dust), mice piss and shit all over my things, and TERMITES, I am absolutely appalled. I spent two weekends cleaning and going through all of my stuff (approx. 20 hours of my life and I am only halfway done). These are my valuable items from my apartment and childhood and very new, expensive pieces of furniture. I also spent a good portion of the day yesterday CRYING. Also, you mentioned insurance in your Voicemail but the plan only covered catastrophe to the complex and not YOUR complex's lack of cleanliness with pests and debris. I have thousands of dollars of damage which is way more than the 6 months of rent. This is the biggest headache and I am traumatized from seeing my valuable things ruined. My unit was only occupied for 6 months, not like 6 years, which was 6 months too long. The most regrettable decision of my life." read more

Manager opens the door but wouldn't check me in because it's her day off and the other person was at lunch. You'd think they would be glad to make money and rent units but she was put off when I asked her to check me in and started asking me about if I work on my days off instead of trying to be helpful. Would not recommend working with people as rude as her. I rang the doorbell once because the sign on the door said to, also she offered to start the paperwork after I told her to cancel my reservation because she was rude. I understand trying to save face on a public review but you could at least be apologetic for your employees poor attitude. It wasn't that I wasn't willing to go through the paperwork it's that your onsite manager was rude and didn't offer to start the process until I was already canceling. read more

I've never used self storage before but my experience here thus far has far surpassed my expectations. I suppose I always thought that self storage places were something kind of sleepy - that you pay then go store your stuff. You'll never see management and also always have problems with payment and or management. Not so here. Literally any time I've came here either Tom or Shelia have been there and at least waved at me... if not came over and said hello. The place is in a good location of town and with both owners living on site and walking around during the day makes me feel even safer. Plus, with some deals, you get a free lock. I got a discount for coming in and talking to them instead of reserving online, too. If I'd HAD to complain about anything it would be that the locking mechanism on the door is just a thin piece of metal that could be forcefully broken/cut and your lock easily bypassed. But, I guess if you're storing something of that much value it'd be better if you didn't use such a unit, right? read more

**RENTERS BEWARE** I came here after going through a horrific separation/divorce and Sheila and Tom were great at getting everything squared away initially but when I found a place on the fly to move my stuff to Sheila became a very hard nosed fish saying that I should have let her know that I was looking for a place??? Then she tells me that because I didn't give her a 2 week notice prior to the end of the month that I owe her for an ADDITIONAL MONTH?! Save your money and headaches ... go ANYWHERE else. Sheila just wants to take your money or your items away from you!! Lost all my stuff to this place ... great work at being a human being Sheila! read more

This storage facility is a hidden gem. It is reasonably priced and the access hours have been great for us. We were initially worried about getting in and out, with them being off Gilbert road just north of busy downtown Gilbert. However, we have not had an issue! And we've even towed our trailer out of there at 5pm on a Friday evening! Sheila has been awesome to deal with. Actually all the staff is helpful and friendly! read more

Great customer service. Sheila is amazing and a joy to work with. Highly recommend. I needed a storage while we were selling our house. They got me in same day with no wait. It was great. read more

Tom and Sheila are awesome!. They helped me find the best unit for my moving truck. I had no idea what size to pick and didn't want to spend more than I needed to. The unit size fit my moving truck perfectly! They were so kind and stayed past their normal hours just to help me find the right unit. I was in the military for 4 years active duty and went to many self storage facility's. This one is by far the best I've ever been to. Great people and a great business. Thank you Tom and Sheila! read more

Great facility and managers! Super clean and they make you feel right at home! Stop in and talk to Sheila or Tom and they will help you with anything you may need! read more

I have rented before and feel confident coming back again. It was so nice to read the reviews and see that Shelia is still running the place. I was able to quickly set a reservation after hours on the website and just received a confirmation call from Shelia. I am comforted by consistent community oriented organizations like this one. I believe you will find the pricing competitive and the staff top notch. The new website is a great asset. I highly recommend Gilbert Road Self Storage! read more

Gilbert Road Self storage is the best! Have had storage there for about 3 years. I was able to move to larger storage units when needed and change whenever I wanted to. Very helpful friendly service. Look them up for all your storage needs! read more

If you are looking for a secure storage facility with a great staff, Gilbert Road Self Storage is the place to go to. Tom and Sheila do a great job at running the place and the specials they offer can't be beat. Thanks for always making me feel welcome when I stop by. read more

We rent a unit from Tom and Sheila! They go out of there way to make sure you get the unit you need for your stuff and example everything in detail. Plus Tom will swip the unit out for you before you move in! Great people! Great Business! Will recommand them to anyone needing storage space in Gilbert! read more

Tom and Shelia are the best! They helped my father out BIG TIME! It was easy too. I had to do a lot of stressful things in a short time, and this by far was the least of my worries! Everything was explained and nothing shady either. So thank you two for making the whole thing easier. The grounds are clean, and the neighborhood is safe. They take pride in their business and it shows! read more

We had to find a last minute storage unit for my father in law and this place was extremely helpful from start to finish. Tom and Sheila run this place perfectly and will help you out with whatever you need. They definately took the stress out of the whole process and were so nice. Thank you again for all your help and if I ever need to return in the future I will only come here :) read more

My wife and I were customers here for roughly four years. Sheila is awesome to work with and the location is great. It has the feel of a family run business because it is. The units are safe, protected well, and access is easy. They do get quite dusty but if you pack correctly all will be well. I enjoyed giving them my business. read more

This is the first time I have ever had to store my belongings and I am very happy with my choice! Sheila was amazing and I could not have asked for better customer service! I would recommend this place to anyone who needs storage. The facilities are very clean and well kept. I had no problems with dust and insects whatsoever. read more

We have gotten very poor service from this place. The people that run this place very rude and unprofessional. Every time we have a had a problem they charge us extra fees on top of the rent which we paid in full for two years up front!!! I would not recommend this place!!! read more