It is really sad that this company has to take advantage of their own customers to make money when…read moreso many people are struggling today. I am really disappointed in Cubesmart. I find it really shocking that I was charged a 27% increase on my unit for no reason or explanation. I called three times and left messages right after I was charged, as I thought it was an error on their end. I talked to Kyle and asked him why I was charged, and I was not notified by phone or email. Kyle said he would send in a complaint about it to corporate after our lengthy conversation, but it was not even done. I also told him because of the addition of $50 a month I would be leaving asap. I was sent a copy of the PDF increase 30 days after the increase was charged to my account. It shows on the PDF that they give their customers a 3-day notice for a 27% increase, which was $50 over my monthly payment. A 3-day notice, so their customers may not have an opportunity to make a decision to stay or leave. I have been waiting for a call or response but did not receive any communication from anyone at this location in this matter until I called back to confirm I already moved from this location. Sad that this company has to do this to make money by putting people in a difficult position of having to move or forced to pay this ridiculous increase. I will never use your company again and will share my experience with everyone I can, so they do get forced to make a decision like I had to. Again, it is really sad that this company has to take advantage of their own customers to make extra money. All together, it is a wrong and unethical practice. I can't imagine doing that to anyone in my business.

Customer service 100!! Stop by to check out storage facility…read moreand I have to tell you the James did an exceptional job. Walked in and he shook my hand, had a big smile on his face, was friendly... amazing! Thank you for all your help today and I look forward to doing business with you all.

Very clean storage facility. My only complaint and it's very annoying is the lack of carts. Most of…read morethe storage is inside. They have hundreds of units but only have like 2-3 carts.. right now I'm currently at my unit with a truck load of stuff with only 1 other person here but there is no carts. Leaving me to making 50 small trips back and forth to my truck, and my unit is not conveniently located near an enterance. It's in the middle. Come on public storage... $100 bucks a month for a small unit and you can't buy a couple more carts!! Update: I've spoken to management about the carts and they have purchased more. The problem is people keep stealing them.

After more than four years as a customer, I cannot recommend this facility. A monthly rate that has…read morerisen from $162.90 to $361.80, combined with an unexplained December 2025 billing issue and the much lower rates advertised to new customers, has destroyed my confidence in the fairness and transparency of the pricing. I am filing a formal consumer complaint regarding the pattern and magnitude of rental increases imposed on my 10x10 air-conditioned storage unit at Public Storage, located at 1515 N. Greenfield Rd., Gilbert, Arizona 85234: I have maintained this unit for more than four years. My payment history demonstrates the following progression: $162.90 per month prior to May 2022. On May 4, 2022, the charge increased to $200.64, an increase of approximately 23.2%. The following month, the charge was reduced to $182.08, where it remained through January 2, 2023. Beginning February 2, 2023, the charge increased to $229.20, an increase of approximately 25.9% from the previous monthly amount. Beginning November 2, 2023, the charge increased again to $261.84, approximately 14.2%. Beginning November 2, 2024, the charge increased again to $308.76, approximately 17.9%. I have now been informed that beginning October 1, 2026, my monthly charge will increase yet again, this time to $361.80, another increase of approximately 17.2%. The result is that a storage unit for which I was paying $162.90 per month is now being priced at $361.80 per month. That represents an overall increase of approximately 122.1%. At the proposed rate, I will be paying $4,341.60 annually for a single 10x10 air-conditioned storage unit. I also identified a separate billing issue in December 2025 that requires explanation. My account history shows total charges of $617.52 during that month and total payments of $617.52. That amount is exactly twice my monthly rental rate at the time of $308.76. I am therefore requesting a complete accounting of the December 2025 activity, including an explanation of whether two separate $308.76 charges were assessed and, if so, the rental period or obligation to which each charge applied. If the same monthly rental obligation was charged twice, I request that the duplicate amount be refunded or credited immediately. I recognize that businesses may adjust their prices and that self-storage pricing may not be subject to traditional residential rent-control restrictions. My complaint, however, concerns the repeated and substantial nature of these increases and whether customers are adequately informed at the beginning of the relationship about the extent to which their rental rate may escalate after their belongings have been moved into the facility. This is particularly concerning because comparable 10x10 climate-controlled storage units in the Gilbert and Mesa market are currently being advertised at dramatically lower prices. Current advertised pricing suggests that comparable storage may be available for a fraction of the $361.80 monthly amount Public Storage now seeks to charge me. The disparity becomes even more concerning when promotional and new-customer rates are substantially lower than the amounts ultimately charged to established customers who have already incurred the considerable effort and expense of moving their belongings into a facility. This raises a serious consumer concern regarding the disparity between rates used to attract customers and rates ultimately charged to long-term customers who face substantial practical costs if they decide to leave. Moving the contents of a fully occupied storage unit containing household furniture and personal belongings is not comparable to simply canceling an ordinary monthly subscription. Relocation requires transportation, labor, time, and potentially professional movers. Once a customer's property is inside the facility, the customer therefore faces significant switching costs. Those switching costs increase the customer's vulnerability to repeated price increases. Each increase presents the customer with the choice of accepting another substantial increase or undertaking the cost, time, and physical effort of relocating an entire household's stored belongings. My concern is that repeated substantial increases can take advantage of precisely that circumstance. A customer evaluating a storage facility at the beginning of the relationship may reasonably focus on the advertised monthly rate. That customer may not appreciate that, after moving furniture and personal belongings into the facility, the monthly price can potentially increase repeatedly until it bears little resemblance to the original rate. In my case, the progression from $162.90 to $361.80 is not a minor adjustment for inflation or a single isolated increase. It represents an increase of approximately 122.1% over the course of my tenancy.

I stored here for over a year. This place is very unethical and I would not recommend them for any…read morelong term storage whatsoever. Every few months they would raise their rates on you because of "market conditions". Well, if "market conditions" are causing you to drop your prices on new customers, why are these same "market conditions" increasing the storage fees for current customers. I'm no business major, but that sounds extra scammy to me.... If you need storage for more than the free month they offer, look somewhere else. Business practices are so bad that they have to offer people free storage to walk in the door, and then the world of no-notice rate increases exist. Plenty of other storage options in the area. Reviews of other Extra Space Storage on Southern Dr nearby got blasted in reviews for same business practices. I wonder if this is common with all Extra Space locations. Extra Space, extra BS price increases. That should be their company motto.

Very affordable, and clean. Easy to get into. Staff is always super friendly and helpful!read more

Two years here, leaving unit bc we have made room at for all of our storage needs. Great…read moreexperience, no issues. I do wish that the cost did not go up every six months or whatever it was. I don't like that game. But it seems like that is the Arizona storage game so it's not unusual.

Friendly staff! Safe location, never had issues! I've had two units and both times have been greatread more

The team here is amazing, super helpful and friendly. Always responds in a timely manner. Highly…read morerecommend!!

Thank you for not honoring the prices posted on your website. Because you did and were not willing…read moreto offer a discount over your standard rate I looked elsewhere. What I found were a number of places nearby that have their units indoors meaning I don't have to stand in the sun when needing to access my unit, cleaner and newer facilities and same or lower price than your advertised discounted price. You certainly earned the one star for helping me with that. As of this date you still haven't changed the pricing on your website.

I started renting a storage unit in May. The managers and associates are so kind, friendly,…read morehelpful and professional. I shopped around at some big name competitors who they price gouge and have answering services. I picked this storage facility for the location, the employees and they cost to rent a cooled unit.

Very helpful ... fast always meets all needs . My rental…read morehere was very nice , service was very amazing.

The sales woman at this location is terrible! I decided to splurge and purchase the top of the line…read moremattress and the sales lady made the process miserable from start to finish. She asked me to review the order on her tablet, I informed her the email and phone number were not correct, she assured me she would correct them but she didn't which caused huge issues that could have been easily avoided. She was clearly only interested in collecting my money and didn't care at all about providing even a basic level of customer service. Additionally, Purple uses a 3rd party delivery service which doesn't respond to communication. I called them three times asking what my delivery date would be and never received a call back. They finally delivered my mattress 2 weeks after I ordered it. I wish I would have gone to the well known local mattress store where they actually have stock on hand instead of waiting for something coming from out of state causing unnecessary delays. Do better Purple!

Me and my boyfriend purchased our first purple mattress with Nanya... or Vanya, either way she was…read moreabsolutely amazing! She made the process so easy and she knew her stuff; this girl never stuttered. She was extremely transparent about everything, never for a second did it feel like she was trying to up-sale us. She seems to truly care about her customers and is super down to earth. Thank you so much!

I rented a cargo van to move houses and it's been a dream! The employees I have encountered at this…read morelocation are always extremely personable, professional, knowledgeable and helpful. The facility is well stocked and in a great location. I'll utilize this in the future and recommend it to anyone and everyone who needs to haul something and doesn't want a hassle

We were skeptical at first because of all the bad reviews we'd seen for U-Haul, but this location…read morecompletely changed our minds! We had a last-minute need for a truck to pick up some furniture on a Wednesday and called around 10 am. I spoke with Jennifer, who was incredibly professional and helped us secure a reservation on the spot. When we arrived an hour later, she was just as pleasant in person! She walked us through all our options without any pushy upselling, making sure we understood the important details like mileage and refilling the gas tank to its original level. After a thorough pre-trip check, we were on our way. Returning the truck that evening was a total breeze; a gentleman directed us to park out front and that was it. We made sure to record the truck's condition and mileage for our own records, but we didn't even need it. We received a confirmation email with the final charges in less than an hour. If you want a smooth, honest rental experience, this is the place to go!