Such a fantastic experience with Key Storage in Mesa. I had a rash, unplanned move and scrambled to find a reputable storage facility last minute. So thankful for discovering this place. Cheryl gives outstanding customer service: honest, direct, professional, friendly and all-around great business ethics. Highly recommend to anyone in search of a secure facility at affordable pricing. Will certainly be a returning customer! Thank you Cheryl! read more

DO NOT RENT HERE! My rent was due the first of EVERY month, I moved out the 8th of the month, called to see if I could get my prorated amount back for the month. They assured me I would get it back after a few business days. I called back a week later because I hadn't received or heard anything back, the lady was so rude and started blaming me for not giving my recent address then when I tried to give it to her she said I had to mail it in... I rented here for about 3 years, paid every late charge and every extra "fee" they added when they up and switched the insurance that raised my monthly rent. Now I'm being told after calling the corporate office that they don't do prorated refunds that "sorry to say it was you to get your stuff by the 5th" which is the grace period that give you. So now I'm out about $140 that they are keeping and making even more on it renting it out to someone else they're gonna screw over!! Oh yeah and not to mention that the first time I called in about this last week, they were telling me my due date was on the 8th of every month not the 1st. If that was the case then why was I locked out and refused access after the 5th of the month when I made late payments? Doesn't make sense.... read more

the women in the office was so helpful they took care of me set up my account and explained everything. showed me my unit and she was so kind. great customer service. i would recommend this facility to all my friends and family read more

I would recommend this storage facility, it's always neat and clean, and front office is friendly, and pricing is OK

Cheryl has the most excellent customer service ever. She is honest, sincere and explains everything to you in detail and you are not treated as a number but an individual who she has genuine concern about. This is a place you want to store your private goods. read more

I have been storing with this company for over 4 years. The property is always super clean. The manager Cheryl is always very kind and professional with all my team members. I would highly recommend storing with this company. read more

I have rented a storage unit not once but twice here. The management is so helpful and professional. The property is clean and secure. I would definately recommend this storage facility! read more

I hate that I have to resort to this type of solution, especially when the relationship with this company started off positive. Unfortunately, that all changed when it came the time for me to prepare for my move out of the storage facility. I had to reschedule my entire day and spend extra money on a truck because of their failure to communicate. When I tried to discuss this, I was dismissed and given little to no help. I tried to be reasonable, as their failure to communicate construction plans was not my fault, nor my problem and asked to be reimbursed due to the fact that this information was not communicated through any communication channels, other than a sign posted on the keypad entrance of the storage unit location. Not everyone comes to their storage unit frequently, and I can't imagine that I would be the only person that ran into this problem, this last week. I know that they have my e-mail, phone number and address. In this day in age who doesn't send an e-mail as a "preferred" communication method? To further add to that, why would you schedule repairs on the weekend? Don't most humans move on the weekends, last I checked yup! I was told when I called that my option was to, and only that day otherwise I had to wait until Monday, which I had movers scheduled that Saturday. I was told that I could physically remove each item from my storage on foot, through the main entrance ONLY during office hours. I don't know about you, but it's a storage unit and that would have been at least 15-20 trips. I was not happy with this solution, therefore I called back and only after I explained how it was their failure to communicate through all proper communication channels their construction plans that have been in place for a month and a half was I told that I could rent a truck, but I would have to get everything out in one load. When this was communicated to me, it was not professional, and it was obvious that it came out in frustration, and anger towards my dissatisfaction with their company. Mind you this was end of July, and at about 3pm in the afternoon I was not planning to have move my things out of storage that day so I could make sure it was accessible to my movers on moving day. Otherwise I would have to not only pay for the truck, and move it myself which is why I hired movers in the first place, I would have to hire movers again and incur additional expenses and delay my move. I asked to be reimbursed the additional monies I was out for having to rent a truck, and I was told no! The reasoning provided was unjust as it was again thrown in my face that they had this construction planned for a long time. Dismissing everything I just said about their failure to communicate. Therefore this is why I'm writing this review, because I find this to be completely unreasonable, and I feel people have a right to know of their said practices, as they apparently do not have the integrity to take ownership that they were in the wrong, and do the right thing. Furthermore, I will make sure that this is posted among all social media sites. I'd like to save others from going through the same stressful and inexcusable experience. Do not use this facility! read more