We needed safe local storage following a house fire. Brian and Jenn at…read moreU-Stor - Eastmark had a perfect brand new unit that has 24 access, dual unit locks and 24 X 7 secure entrance and exit access. The 1st month special price really helped. Auto pay set up was a breeze. The location is conveniently located and very clean. Brian & Jenn are friends you haven't met yet and make you feel like you are family. Yes, I highly recommend them and their storage units.

I love this storage facility. There is such easy access 24/7 and you can drive right up to your…read moreunits. The security features are great too. The front office staff is very friendly and helpful too! The property is always clean and it is in a convenient location!! The prices so far have been great, no price gouging just a small increase each year.

We highly recommend Todd and the Mesa location where we currently store our valuables at…read more. Renting from Extra Space thru Todd at 6840 E MADERO AVE, Mesa loc. has been amazing. We are in frantic mode, prepping to sell, organizing, packing - yet Todd has been an incredible help! We have rented from ExtraSpace before and even found a few sites closer to our home yet, this site had the right size units, best pricing, easiest accommodations and the best part, Todd has gone above & beyond to help us, even assisting my son unpack our trailer when it just him and my son. No cameras around to show the world or selfies needed to show how genuine and simple yet effective customer service should look like and feel. Just Todd assisting one more family during a very difficult time. For that I say... "Thank you!..." Sincerely, Russell K. Smith

Called E.S.S. 877 number, all my questions answered related to facility unit sizes, lock, access…read morehours and price. (sorry, I did not note your name but 'Thank you!" Todd, manager of the 6840 E Madero Ave, Mesa, AZ, contacted me and we set up an immediate meeting time. Met me at the door and showed me to units. Viewed unit size and was what needed. Todd was superb with showing the way to access the facility and the actual storage unit access/lock. The process of the signing up for the unit storage was done very professionally and each step clearly stated. Thank you and glad to have storage for the next numerous months. C.Z.

The staff at StorAmerica is very supportive and friendly. Jessica and Diane and all the other staff…read moremembers are there to support you with your storage concerns. I recommend them highly.

I signed up for a storage unit at StorAmerica about a year ago at a rate of $69 per month. Over the…read morepast year, without any notice or communication, they raised my rate to $95 a month. To make matters worse, when I had a small $1.90 balance on my account, they locked me out of my unit. This happened on the exact day I had moving trucks and family members in from out of town ready to help me move. I couldn't access my belongings until the following week when I was finally able to get in touch with the district manager. It's hard to understand how they can justify increasing the rent without adding any value or notifying their customers. The lack of transparency and poor handling of the situation made a stressful time even harder. If zero stars were an option, that's what I would give. I would never recommend StorAmerica to anyone. *********************** Response to Owners comment below: Your response is exactly why this facility has a 1.4-star rating. Here are the actual facts: * I moved in during June of last year at $69/month. In December, the rate was raised to $76, and just last month it was raised again to $96. That is a 37.7% increase in less than one year--without a single notice of either increase. I've received every other mailed notice from StorAmerica, including lock notices, but never once about these rent hikes. * To put that in perspective, the self-storage industry standard for annual rent increases is 5-10%, with some operators occasionally raising rates by 8-15%. A nearly 40% increase in one year is far outside industry norms, and calling it "standard" is misleading at best. * I have provided all of my statements from this entire year, which clearly show I have not had a single delinquent balance. The only time my unit was locked was over $1.90 in April taxes. Before that lockout, I called and was told directly by your front desk staff that the $1.90 would roll into the next invoice and did not require a separate payment. Despite following your staff's instruction, I was locked out of my unit anyway. * The "$10 discount" you reference was a one-time courtesy, not an ongoing deduction. None of my invoices show this as recurring, making your claim misleading. Now this isn't about $1.90 or even just the rent increase--it's about dishonesty, lack of transparency, and unprofessional conduct. A nearly 40% increase in a year is not "standard" in this industry, and your public response misrepresents the facts of my account in an attempt to shift blame. If customer care and transparency were your priorities, you'd start with accuracy and accountability--two things this location is sorely lacking.

Been storing our travel trailer there for 3 years, added another a few months ago. Honest, fair and…read morereliable.

Good, inexpensive storage, plenty of options. Open only 8-6…read more Office not always attended or unlocked. Friendly managers, when they're there.​

This location was a private company until cubesmart bought them in 2020…read more Beware! existing customers pay higher rates than new customers. This is before discounts and promotions.Discounts and promotions to get new customers are an industry standard but to have 2 retail prices is deceptive and dishonest. They informed me that they had repeatedly tried to reach me about an unlocked unit. In reality They sent 1 email. no phone calls, no text messages and 60 days later billed $45 for new locks and sent the keys to my home. They made no attempt to contact me by mail until they sent me the keys.Old owners had my phone number but they lost it in transferring records. Local management are understanding but Corporate sets the policies.

Price gougers, rate went up over 50% without any explanation, been a renter for six years, which…read moremeans nothing to this company

Staff is great here and I feel safe knowing my items are in a secure location. Units are clean and…read morethere are alarms on the doors. Great place to store!

I signed up for a 5x10 "multi door" unit at $20 per month. Turns out it was really two 5x5 units…read moreside by side. No big deal, I disassembled the wall between the two units to make it a true 5x10 unit. The floor wasn't flat all the way to the edges so it was not fully useable which didn't really affect me since they sent me a notice after 2 months that the price would be increasing 200% to $60 per month! Had I looked at other reviews for extra space storage I would have seen that wild price increases and bait and switch tactics are common with this company. Be warned.

Its a good place until this go wrong, unable to speak with corporate headquarters, no phone no…read moreaddress.

I do not recommend this business at all…read more Well my husband has been renting a unit for over 30 years. Today he went in to ask a question and a very unprofessional person simply snapped at him. Sorry you're having a bad day KAREN...but your customer service skills suck. Now we are in the process of emptying the unit out. You, person at counter....seriously need to find another profession away from humans.

New, clean, easy access, and great location. Steve is very knowledgeable and helpful. Mina as well…read more Extra Space storage is the only storage I have used the past 14 years. This new location lives up to A++ service I have always received. I will drive a few extra miles just to use Extra Space storage.

The place is so clean and secure. Highly recommend this storage facility. It's all indoors and…read moreclimate control as well.

Karrie is amazing! I believe she is part of the new ownership and I see her driving around the…read moreproperty almost everytime in there! she keeps the property clean and is always so sweet to me and my little guy! I would highly recommend!

I needed to rent a storage shed until our house became available. They were able to rent me a 10X10…read moreshed with no wait. I was pleased that they had one available, but not that ther required you to have insurance that they offer at an additional cost. They were very quick to respond when I requested that one of the 2 shed doors be secured so zi wouldn't need 2 locks. The maintenance guy boltrd one door from the inside which did the trick. I'm only here for a month, but if I ever need a shed in the future, this is where I'll go.