My experience has been great for the past year. Doug assisted me when I signed up. He was very…read morehelpful and thorough. He showed me different options and explained the pros and cons. I am pleased with the unit I chose based on his suggestions. Doug was also very quick to respond to email when I requested some changes to my account. The place is clean and there's always a cart available. There are a few parking spots right outside the main building, which is convenient for loading and unloading. The gate is sometimes left open, but so far, I haven't had any issues!

One star for the place being clean, that's the only good thing…read more We have rented from here for over 5 years. Each year the rent goes up, yet there is always something broken EVERY time we go there. If you decide to rent from here, just be aware of seeing signs like this, often. Not sure what they do with all their rent increases $$$$ - They definitely don't use it to repair anything.

The team here is amazing, super helpful and friendly. Always responds in a timely manner. Highly…read morerecommend!!

Thank you for not honoring the prices posted on your website. Because you did and were not willing…read moreto offer a discount over your standard rate I looked elsewhere. What I found were a number of places nearby that have their units indoors meaning I don't have to stand in the sun when needing to access my unit, cleaner and newer facilities and same or lower price than your advertised discounted price. You certainly earned the one star for helping me with that. As of this date you still haven't changed the pricing on your website.

We received excellent and personable service from Carla 2…read moredays in a row! She was very patient and friendly while assisting me with the online rental process. The next day, when we went to check out our new unit, we were baking in the sun. She quickly assisted us with a new rental option and made the transaction very smooth. Thank you Carla!

I rent three units from this location. I started renting only 3 months ago and they already raised…read moremy rent without any notice about $100 each unit. Pretty outrageous tactic to offer a certain rate as a "deal" then double the costs only months later. They also closed the location down to maintain the asphalt which is fine. However dust and asphalt was blown all over the inside of each of my units causing damage to my items inside.

Friendly staff! Safe location, never had issues! I've had two units and both times have been greatread more

Ivan and Rich at DSS are so helpful, easy to work with and great representation of their company. I…read morehad to switch to a larger unit recently and they made it quick and painless (unlike moving). Hours are great, service is great. I will recommend them to friends and use them again for future storage needs.

Tower Storage is exceptional and delivers exactly what Chandler, Ocotillo, and Sun Lakes residents…read moreneed: clean, secure facilities, top-tier amenities, and a team that treats you like a valued neighbor, all at prices that make sense. Amenities: * Clean, well-lit units with climate control options for sensitive items. * Advanced security: gated access, bright exterior lighting, and reliable surveillance. * Convenient features: drive-up units, wide aisles for easy maneuvering, loading docks and complimentary dollies/carts. * Customer-friendly hours and an online account system that makes reservations and payments effortless. Staff: * Professional and courteous from the moment you call to move-in day. * Knowledgeable attendants who explain unit options clearly and help match you with the right size and features. * Responsive service -- questions are answered promptly and with genuine helpfulness. * Personal touch: staff remembers repeat customers and follows up to ensure everything's going smoothly. Affordability and Value: * Competitive rates with transparent pricing and no surprise fees. * Flexible lease options that work for short-term moves or long-term storage. * Excellent value: when you add cleanliness, security, and exceptional service, Tower Storage feels like a premium experience at an accessible price. Final Verdict -- Tower Storage strikes the ideal balance between amenities, service, and affordability. If you want a hassle-free storage experience with thoughtful conveniences and a staff that truly cares, this is the place to go. Highly recommended.

Quick service gave me a wonderful discount very accomplished Thank you so much !!! Check em out !!!read more

I started renting a storage unit in May. The managers and associates are so kind, friendly,…read morehelpful and professional. I shopped around at some big name competitors who they price gouge and have answering services. I picked this storage facility for the location, the employees and they cost to rent a cooled unit.

Very helpful ... fast always meets all needs . My rental…read morehere was very nice , service was very amazing.

I stored here for over a year. This place is very unethical and I would not recommend them for any…read morelong term storage whatsoever. Every few months they would raise their rates on you because of "market conditions". Well, if "market conditions" are causing you to drop your prices on new customers, why are these same "market conditions" increasing the storage fees for current customers. I'm no business major, but that sounds extra scammy to me.... If you need storage for more than the free month they offer, look somewhere else. Business practices are so bad that they have to offer people free storage to walk in the door, and then the world of no-notice rate increases exist. Plenty of other storage options in the area. Reviews of other Extra Space Storage on Southern Dr nearby got blasted in reviews for same business practices. I wonder if this is common with all Extra Space locations. Extra Space, extra BS price increases. That should be their company motto.

Very affordable, and clean. Easy to get into. Staff is always super friendly and helpful!read more

Christina was absolutely a PLEASURE to work with. She is professional, extremely friendly, knows…read moreher business well and is happy to share her knowledge. We were forced to use storage until our new home was ready to move into and she made using storage a pleasure- and I don't think anyone can say storing your entire life in a rental unit is pleasurable! She alleviated any fears we had about putting our stuff in storage completely. We finally got into our home after 3 months and checking out of the unit was even easier than checking in. All of our belongings were exactly how we left them. It's an extremely secure location, requiring key codes and digital cards to enter AND EXIT. Highly recommend this location, and Christina.

I paid $80.00 for a U haul for less than 5 hours and only going 5-6 miles this is a rip off when…read moreyour day by day rate is $19.95 if I would have known I had to pay that much for a Itty bitty 10 foot van I would have just hired a moving company for less. . They love micro rates behind the scenes so I just know they gonna add more charges when the truck is returned in a few. No wonder they are not as popular as they used to be.