Outstanding customer service! Tara and Jay always make me feel welcome! They are always smiling.... Even during the holidays when everyone is shipping they are customer service focused. read more

Stopped by here to drop off an Amazon package. They have two Amazon kiosk to print labels with bags to drop off items. My item required an associate and the staff was friendly and helped me print a label and provided a receipt. This store is in the Safeway plaza with ample parking. read more

The UPS Store - Shipping Centers Near Me - Gilbert, Arizona

10/31/25 First visit. Located next door to Precision Cut Hair Salon and the USAF recruiting office. Parking 3/5 Challenging at best as these store front in the shopping center share parking and the lot is hectic. Service Requested 5/5 Great service at this location dispite its smaller lobby size. I needed to ship Amazon returns and was greeted by a helpful employee! Value 5/5 Returns are generally free if you use prime and preferred suppliers. Today I was in that category and my big box return was free. Fortunate to have stumbled into this store while my wife was getting a hair color rescue. Simple as retrieving a few boxes from the vehicle nearby. Ship well my friends-SYOY! read more

I've used this location for years for my Amazon returns. The last 6 months I've gotten 3 notifications that Amazon hasn't gotten my returns. They are always no box returns. So either they are having a problem with their shopping or someone is stealing no box returns instead of shipping them back. I asked the store about it and they were flippant, "I guess save your receipts and call Amazon". I would choose another store. read more

Eric was extremely rude about Amazon returns and said I could only use the machine even though it was an oversized item. I've been to many UPS stores with the machines who were more than willing to help. I will not be returning here read more

Absolutely horrible customer service. I have never been so disappointed at such service. I always bring my packages to UPS locations and to say the least I was interrupted while I was asking for help and then turned away at the same time because they did not want to print off the label. Very rude and unprofessional read more

This store has some of the nastiest employees I've ever encountered in Customer Service. I fully support places like this going to automated services and machines just so I don't have to deal with these people. They have a kiosk that you can do Amazon returns at, but God forbid you ask them a question regarding their machine and if it worked or not. If UPS doesn't support customer service of Amazon services, then don't offer to accept or return packages. Terrible terrible customer service I'm not even sure how they have a job. Probably because nobody else really wants to do it. read more

They do not do passport photos at this location even though their website and signage in the store say they do. For shipping they are great.

Nice that they offer a range of services however their customer service is HORRENDOUS. I never take the time to leave bad reviews, matter of fact, I think this is my first one. Tara was absolutely rude and disrespectful, customer service skills were not there, from the time that I walked into the store until the time I left. I will not do business here again just because of my experience. read more

This location is my go to place for Amazon returns and I appreciate the employees helping me with those. Recently, I went in with several returns and Joe helped me. He was so patient and explained the changes I needed to make on Amazon so I could drop off just the items instead of boxing them. He and I went through item by item and he was able to get the Amazon items taken care of for me. I appreciated his help so much. He has worked with me before and has great customer service. The store in general has always treated me well so I would recommend this as a great place to do your Amazon returns. read more

I recommend going to another store. I usually go to the one on higley and pecos and ended up leaving this store to go there. The attitude of the employee I first interacted with was not necessarily rude but also not very helpful. I got sold a box that was fairly too large for my product and then told how much it was going to ship for and was shocked and it was due to the size of the box. After buying the box, I asked ti use the tape because that's never been an issue at the other one and it seemed to be an issue and suggested I could buy the tape until I just said no worries I'll go to the other one, then the tape was fine. I also watched a woman try to do an Amazon return which I've seen plenty of people bring items out of a box and ups takes them to mail them back and they were trying to seek her a box. She left too. The one I ended up going to was able to take the box I paid for, cut it down to size, and helped get the order out much cheaper while being very personal. Frankly I always use them, this one happened to be more convenient today, but I was happy to drive farther away to not feel like I was being shoehorned into a more expensive price. Now I will say no one at this store was out right rude, I'm sure that's the way this store runs, which is why I didn't do one star. Even the one I went to says yea our boss treats us well so it's easy to do it for our customers. read more

I used to come to this UPS all the time and the employees were all so kind and helpful. The last two times however, have been awful. The employees were nasty and rude and just stood around while they instructed the rest of us to use the kiosk (even though my packages were customer packed and needed to be scanned by them). When I asked the girl working for a receipt and if she could scan them, she rolled her eyes, printed the receipt and just threw it at me without even saying a word. I was actually quite taken back because of the rudeness for no reason. I asked her if she was ok, because I was giving her the benefit of the doubt and genuinely wanted to brighten her day if she was just taking it out on me, but that wasn't the case. Obviously she doesn't know how to work in retail with customers. I own my own business and have worked retail for 20 years. If this was my UPS I owned, I would definitely want someone brining this to my attention. I will never come to the location again. :( read more

Always helpful, great service. Can get busy at times, but they keep the line moving. ....... read more

I came to pick up a package that is addressed in my maiden name (divorced and changing my name). It became an issue that my driver's license didn't match the name on the package showed them multiple credit cards with the maiden name and then my address on my driver's license didn't match (but it's changed in the DMV just not on the physical card). So then I had to find a utility bill to show. I had a copy of the email package pick up as well. Manager told me "stop talking". They also wouldn't give me a receipt to show that I picked up the item. I'll use another UPS over this one. The employees are never friendly and are always quick to force you to use the self service stand instead of them actually working read more

Oct 26 worker from around noon to 4, rude as hell to my wife. She wouldn't let me go in and straighten him out I have used this business for years. Won't be back! read more

Went in to send a package to Kansas on 10/16 . I paid $32.00 for 2 day delivery thru USPS. Guy said it would go out the next day since I was there after the mail was picked up already... OK no problem. The receiving party told me after a week he did not receive it. Called this store to find out why it still hadn't been received but also tracked the package myself and it showed it never left their store here in AZ. I was put on hold for over 30 minutes at which time I realized it was now after working hours so basically left on hold until they closed and they just went home. So called again today and my package mysteriously was finally sent out the day I tried to call them. Horrible customer service will not ever use them again. Plus if I want a refund for this poor service I will need to deal with the Post Office now ! read more

How I looked when i was discriminated against by UPS Store Notary Public. The lady made us wait. we signed paper in front of other employee while we waited. She refused to notarize. I get that's fine the way the lady acted was 100% unprofessional. She was staring at me while she was helping other customers. When she was walking over she looked at my attire then at me with a dirty look. I greeted her with a "good morning " she shot back "how can i help you!) My PTSD started kicking in and i can tell she was loving it. I'm a Marine Combat Veteran I'm sure that wouldn't have mattered if she known that. I've been discriminated against more times then i can count but when it's an employee representing a company judging customers and acting like their skin isn't the same color as yours. Worst prejudice people against Mexicans are other Mexicans that are ashamed of their own ethnicity. Shame on you lady, I'll be filing a formal complaint with your corprate office. Again my problem is with this employee's racist attitude not the fact that she didn't notarize my document. -5 stars i would advise against using this business if you a lil on the brown side woth tattoos. read more

The UPS Store - How I looked when i was discriminated against by UPS Store Notary Public at 70 n val vista - Shipping Centers Near Me - Gilbert, Arizona

Let me start with this...$17.36 for 35 black and white letter sized copies. $0.49 a copy. You would think a gravy order like this would be done in 20 to 30 minutes. Right? Especially if you called the store and politely asked if the oder could be rushed. Nope. Still waiting for a confirmation email from the store indicating my order is ready 1.5 hours after I called and asked them to make the order a priority and to email me when it was completed. I mean seriously, what does the store have in materials and labor on this sale? $2? 15 dollars of pure profit and they can't push this one out instantly. I would seriously consider using a different option for your copy needs. read more

The guy in the front was super nice! Thank you for being so kind even tho I didn't bring my own box for my package.

The absolute worst customer service ever at this store, which you'd think would be a priority with such delayed delivery service. I had an important package attempted delivery (first & last attempt) on a Friday, left a paper that said it was left at this store. When I went to pick it up they didn't have it, said they wouldn't until next day and gave me a card to call UPS if I wanted to pick up sooner. I called the 1-800 # on the card which was a recording stating they're closed on weekends. So go back to store, then said won't get package until Monday @7 pm, go back Monday and they close @6:30. Entire experience was awful and each employee I interacted was rude, disrespectful and clearly did not care about the circus they're running. I would avoid UPS and specifically this store if you actually need your package. Go with Amazon, they're usually same or next day, friendly, care, have great customer service, and open & deliver on weekends!! read more

Used to be fast when Jay worked there. Now staff works slowly and are inefficient. One customer doing a complex order can hold up whole line. This ups store charges $3 to print your amazon label, more than I pay at any other store. Don't recommend this one. read more

Busy day shipping a holiday gift box to out of state family. Line was out the door and the manager was doing a great job moving customers quickly and efficiently. Counter reps were friendly and fast. Can't complain when you know it's their busy season. I use this location a lot. read more

Don't recommend this store. Opened at 8 am, lady said she is the only one here that "couldn't help me with a return" that the Amazon kiosk wouldn't take. Also told an elderly gentleman that she couldn't help him make a copy since she was the only one there. We were the only 2 in the store right at opening. Save your time. read more

Do not waste your precious time standing in line like a prisoner here; it will be time lost for nothing and no one has the sense to be embarrassed about it. It's a family business so they already know and they will do nothing or scream at you. That's all ups stores. All family businesses. read more

Great customer service. My to go place for Amazon return. Super friendly and patient staff.

This location is suppose to be open at 8:00 AM.? I arrived about 8:20 AM only to find the doors were closed and no lights on. Many notes on the window such as their hours of operations (Open @ 8 AM)... Please note ( as on their window as well) they DON'T notarize & they encourage you to go to their "other location" on Higley which I did: I "just" had to mail off a large envelope. read more

The UPS Store - Not open & its 8:30 AM? - Shipping Centers Near Me - Gilbert, Arizona

Thank you for being awesome! Appreciate the help this past weekend and the kindness from behind the counter!

They did an amazing job helping me to print my Christmas letter; outstanding customer service!

We have used this UPS Store for 5 years to forward mail and packages while we travel. We have found them dependable and easy to work with at all times. read more

I mailed something from here on 2/21, to CA. Small package nothing breakable. And it's just getting delivered TODAY!!!!! Like seriously it took 2 weeks? read more

This store always has attentive employees and prompt, effective service. My go to for shipping and notary services.

Easy in and out for shipping needs. Decent customer service. Wish they had expanded hours but experience was good.

Wish I caught names today but whoever was working this afternoon was so helpful, kind, and timely! Usually I dread dealing with returns but the staff at this UPS location was on top of everything and made my experience so positive! read more

Always have a great experience at this UPS store. They are quick, friendly, and always willing to help with any questions you have. I go to this store and this store only. I have no reason to go anywhere else because they always take great care of us. Amazon returns, printing needs, and various shipments, whatever it is they are always on point with their service. read more

My husband and I became full-time RV travelers four years ago. We have a box at this UPS store and have our mail forwarded to us. They are efficient and professional. The service is outstanding no matter where we may be on the road. They are easy to work with and go above and beyond to make sure we are accommodated. read more

This store lost my package after signing for it. To make matters worse, the person who signed for the package denied signing for it. Her name matched what UPS corporate had on their website as receiving the package at this location, but she insisted she never received it. I'll NEVER TRUST THIS UPS LOCATION to handle anything especially valuable or important material. read more

I am shipping items here on a regular basis. It's my go to for shipping. I've always had a great experience here!

I have always had a great experience with this UPS store. Quick and responsive! I've had several, very creative projects handled by the staff as well as amazon returns. Thank you! read more

Guess business has been slow. I was charged $30 to mail a small package. Insurance was $4.00 rest was for standard shipping. When asked about the rate it was blamed on the receiver, not the destination. I happen to have peeled the original shipping label off before mailing and looked at it when I got home and it was half the cost of what I was charged. Doubt if I will return here. I will wait in line at the Post Office instead. Happy Holidays everyone. read more

So far I like this store just fine. The customer service is friendly. And it appears to be a full-service store. You can mail your stuff, rent a mailbox, shop for office supplies, make copies, order specialty print jobs, fax, notary, etc. The place was relatively busy but there were two friendly staff working so the wait wasn't so long. When I come across good customer service, I come back. I'll be back... read more

The UPS Store - Storefront - Shipping Centers Near Me - Gilbert, Arizona