Not sure why the ratings are so low- my family and I love this Post Office location. The USPS isn't always known for their efficiency but these folks will definitely get you in and out as quickly as they can. They offer full service shipping services and self service and I have never had any issues with returns or regular mail I have shipped out from this location. read more

Not sure why this one has such low ratings. We had a smooth and friendly experience when mailing a package and haven't had any issues when needing services. The postal worker gave us our package options and corrected the zip code for us. The space was clean as well. No issues! read more

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7/31/25 In the area today. Service Requested 5/5 Shipping today. Had l four large boxes with prepaid return labels containing Kitchen island pendant lights we decided did not work for our soon to be Chiefs Kitchen. They were being returned to Bed & Bath. Counter assistance was fast and professional! Value 5/5 No charge on returns due to supplier provided pre-paid labels. read more

Literally the laziest staff by far. I ship large amounts of packages from a business every week. Higley post office is far superior.

I love this post office. Everyone is so nice. I came in to send a package, and they helped me to get the best rate. Shout out to Artie. I didn't get the names of all the people that helped me, but as far as I can tell, everyone who worked there is really friendly. It's my favorite neighborhood post office. read more

No grocery ads in mailbox this week. We are in Trilogy in Gilbert. Inconsistent delivery times. Wondering what else isn't being delivered.

Thank you Roy and Val Vista Post Office for finding a package with the incorrect address and returning it. Awesome undercover work and communication. Roy found the package and returned it to me with the rest of the days mail and explained is sleuthing skills. read more

The postal worker here was so friendly compared to the Chandler Heights location! The line was long but they kept things moving, and gave me vital information for an address change. Thank you!! read more

Mary was a doll. So kind, explanatory, and sweet!! Very personable and . Great asset to this location! Customer service on point! A+ Thanks Mary! read more

Workers were very friendly and there was no line!! Loved this location! Would recommend this location!

Constantly locking the drop off bin with no notice or anything. Worst post office out here.

Super kind and super helpful workers doing all they can to meet the needs of their customers :)

This is my "go to" location! Everyone is super friendly and helpful. They move the line very quickly when it's busy. It's organized and they always have the packaging available to grab. I love the fact that I can drop my pre paid packages off during their closed hours. read more

So sad the USPS has horrible customers service. They get one star because you are forced to give at least one on this platform. They waste your time while inquiring as to why they missed the delivery they stated on the tracking of the USPS by days. If you complain they will refuse to deliver package and say you must pick up in person. Pick up in person was not the delivery option that was paid for. By the way it is illegal for them to refuse to make delivery. Specifically this for the USPS in Gilbert. read more

Mary was very rude when I was already having an awful day when I accidentally hit a wrong button on the machine. She proceeded to say "you didn't listen did you?"- When I gave her neutral feedback on the machine, after she asked, she acted surprised and then was very aggressive and stated thanks for your gracious feedback. I explained I was having a bad day and she was being rude. I never come into the post office and I will not be going back, after my run in with her. She needs customer service coaching. read more

Horrible service. Lady with gray hair in the middle station likes to argue. So unnecessary! Don't use the online address change service. Its a scam. Tries to sell you a bunch of services then charges you 1.25$ just to send you an email to go into the post office to confirm your identity and address change. Might as well just not offer the online "service". read more

Walk in and immediately got yelled at when we tried to ask a question, didn't get to finish asking the question. Avoid Mary at all costs, she is not a pleasant person. read more

If anyone at my apartment complex has unsent or missing mail, leave it to this post office. I post this because this is the type of office this is. They lost $400 in collectibles in a small box to me earlier this year and never admitted the wrongdoing of delivering it to a house when I live in an apartment complex with yep an easily accessible Amazon locker and post office lockers. Here is a picture from today, during Christmas season when they have just I guess forgotten peoples mail on the ground next to the mail boxes. Merry Christmas, seems like this is pretty clearly negligently losing peoples mail if it gets stolen but they'll most likely ask the driver who will tell them "oh yea I delivered that mail yesterday" read more

US Post Office - Deserted mail - Post Offices Near Me - Gilbert, Arizona

Today Chris helped us on a busy Saturday am. All hands were on deck as all three were working registers. Chris thanked us for waiting, less than five minutes. He was prompt and courteous, even pointing out that we can scan bar codes at the self service machine. Have been here multiple times and have never waited longer than 10 minutes,lady in front of me one time was mailing early for Christmas. Have been returning for years. read more

Never did I think I would be writing a yelp review about the Post Office. Went in this morning to have a couple holiday cards weighed because they seemed bulky. As I waited in line, an employee was helping the customer in front of me and answering their questions about international parcels. The guy behind me actually commented that he seemed like "the nicest guy ever". Well, I got to go to George's window as well, and am here to verify that he really is the nicest guy ever and also, bulky holiday cards require an additional 24 cents of postage. Shout out to George at the USPS..... thanks for making the post office run so pleasant. read more

Just called the Val Vista office because a package had the address transposed. She went above and beyond to try and get the package to us. Even called me back with an update. In the end it had already been returned to sender but i really appreciated getting someone on the phone that cared enough to try and make it right. All this in the height of the holiday season! read more

I come here because it's convenient but no more. I always feel like I'm on trial when shipping items or that I'm an inconvenience. Today I bought a box and bubble wrap and went to my car to box things up with MY TAPE I keep in there. I wasn't sure where to affix the label so I brought MY TAPE from MY CAR into the post office to get guidance. I'm questioned on if I bought it there, which I understand but it seemed like I wasn't believed. It had obviously been used previously and that was the end of it. Then, some idiot standing in line offers "to take her into the back and interrogate her." I don't care if he was trying to be funny, but that made me mad and a bit scared. It was none of his business and I felt like the postal clerk was making light if it. I'll never come back here as I don't feel safe and I will discourage everyone I can from going here. read more

Seems strange to review a post office but here goes. Key for mail box stopped working. Had to go to office for solution. Knowing I would be dealing with federal workers i was ready for battle. Thought I would have time for to organize my thoughts while waiting in line. Wrong. Straight to window no wait no attitude. Life is good. Great job everyone. read more

I recently stopped in for the first time in years and I was pleasantly surprised. The employees were faster, friendlier, more courteous, and more professional than the post office I remember. read more

I typically don't wright bad reviews and I figures that usps was going to be the first. That was my initial thoughts until I had a package go missing, This package was extremely important to me and could not be replaced and once I realized it was missing I was red eyed with anger at the post office. My anger led to a missing package report which I figured was going to take many days if not weeks since its a weekend. I submitted a missing package report and within MINUTES Prisicilla J. Had received my request and got to work immediately! Within Minutes of my submission I was getting a phone call... Likely scam, I figured id answer. IT WAS PRISICILLA !!!!! Right into the phone call she got straight into things about my pack and what had happened, making me feel super confident and sure my package had not been lost. Not only was she quick to act but my package that should have came on Thursday had now made it to me by saturday ONLY because prisicilla had taken matters into her own hands to take care of me! MY PACKAGE CAME and I couldnt be more happy. USPS always gets a bad wrap for being a faceless dull place to deal with but my eyes have been opened to the amount of attention and care going into each and every package!!!! THANK YOU USPS and a Massive Thank You to Prisicilla J for the help and solution into getting my package delivered! Great Job I will be doing more business here in the future and can't explain that these people need to get paid more for the hard work they do and the value they provide to everyone! read more

CDC guidelines enforced. 3 people available to assist you very friendly fast and efficient. Very professional staff and I would recommend this post office to anyone in the area. The self service is quick fast accurate and easy. Pleat of supplies if you shipping packages . Easy to get inn and out of the parking lot. No complaints. Successful day read more

Gail, the manager isn't doing her job. I called a week ago because my mail is not being forward from 2 different addresses. She said she would look into it and I called today, a week later. The man answered the phone and said she was standing behind him. Next thing I know he is taking my name and number for her to call me back. Still nothing. Lady this is your job and my mail. Ignoring me isn't going to make me go away. In fact, I will report you. Crappy service from a manager at this location. read more

I specially drive out of my way, past a closer location, just to come to this Post Office every single time! I mail many packages on a weekly basis and I have never had anything but great experiences here. I usually visit towards the end of the day which is always chaotically busy. The line always goes fast so I don't mind but most importantly, everyone who works there is extremely patient and kind. Which I feel cannot be easy when I constantly hear frustrated customers coming their way. My packages always arrive where they are supposed to in a timely manner (as much as weather/holidays allow). Many times, they ask how I am doing, how has my day been or have remembered me!! This is such a nice feeling when you are stressed at the end of the day. Thank you to this location for being so kind and being rockstars!!!! read more

The most unpleasant old ladies work at this location. I've been living here 15 years and I have yet to have a good experience at this location. I dread the days I have to go in and interact with them. read more

wish i could give negative stars, nothing but old hags with attitudes working here that are only working there to pay for their meds, i couldn't find my package and simply asked if she had an address to the other location she said it might be at and she gave me attitude and told me to look it up myself, excuse me? you old hag you should really quit your job and work at mcdonald's with that attitude. the lady really did not want to assist or try to assist me in finding my package, she should be fired asap read more

It's funny how people are so impatient and ridiculous on this yelp crap. These workers are part of an organization that we all don't approve of or are happy with. But all the workers at this location have always been polite fast as they can to help the next person in line and sometimes yes, sometimes the lines are a little thick, and we all get a little grumpy about how fast people move. If you really want to see trouble with processing at a register or a line moving slow go to any place in Gilbert. As of lately it's overpopulated and over saturated with a lot of morons in line as well as some people that take care of customers. Get over it people. This place is a great post office, and they're doing their best. Matt, love and respect and we support you post office you've been great to us and you help us all the time. Highly recommend this place. read more

Post Office + holidays = very daunting task. I arrived shortly after 4:30 pm, knowing fully well I was running short on time. The parking lot was a cluster .... and I had to park on the street. Typically the parking lot may not be too much of an issue but it was packed and no one has the patience to deal with parking lot messes at this time of the year. Now, I wouldn't normally write a review on the Post Office but when I noticed the 2 star status and after my experience I felt I should. They definitely had it adequately staffed and upon walking in, the first employee asked whether I was picking up or sending out and proceeded to assist me in determining whether the box I had chosen was the right box. She also provided me with the correct label for my priority overnight delivery. I don't think there is too much to say apart from the fact they got us all helped out within a reasonable amount of time. I believe I was actually there less than a half an hour which was surprising given the size of the line. The staff was all very friendly and they were all doing an outstanding job of trying to help whoever they could as quickly as they could. I greatly appreciate USPS for the job they do and the possibility of frustrated customers. I will most likely be back to a post office at some point although a gentleman informed me that I can actually have my packages shipped directly from my home. So, that may actually be something I look into at a later time. read more

This is the second time that we had this lady come to our house to delivery the mail and she thrown it on the ground as garbage having almost breaking the things that we're paying for! Not just that but she also leaves our mail in the wrong mail boxes so some of our neighbors bring it to our house. Unfortunately yelp doesn't let me attach the video. read more

I don't know why this post office gets such bad reviews. Every time I go in they are so helpful. Today I had legal size documents to send, I didn't even have to ask when an employee came up and offered to help me find what I needed. I was there less than a minute before I received help. Once at the desk they are always so nice too. read more

Holy cow, the line up at 4pm is ridiculous, people parking on the surrounding neighbourhood streets!

Such great customer service! This location has the best employees and they are so helpful and friendly.

Seemed a little busy when I arrived about 3:30 PM. Went to get in line and an male employee came out from behind the closed door addressing everyone with bulk packages -what they could do with them as another options instead of standing in line. He told me I should go over to the automated system to weigh, print label, ship & pay for my two packages. I had never used this system nor did he offer any assistance. I had a little trouble & I had to ask for help from another customer walking by. Thank goodness she knew how to use it, was so patient & kind walking me through the steps. By the time I completed this process; honestly, I would have been done in line a lot quicker! In the meantime this same man came out several more time yelling at customers who were dropping off packages and putting the items in the drop box. He was telling them- they better have them addressed appropriately and labeled a certain way or they wouldn't be accepted. It seemed to me these customers were regulars dropping off business packaging in bulk and this mail person seemed clearly agitated with the amount of traffic coming through the doors! Found this a little abrupt & rude. There are better ways to filter customers "in and out" and if he would have been "hands on & helpful" it would have made for a more suitable experience. I get that the post office is busy, but there is NO need to have an unprofessional postal person.. read more

US Post Office - Post Offices Near Me - Gilbert, Arizona

This Post Office, in Downtown Chandler, is well-run, but like many Post Offices, sometimes busy, and other times quite busy. A couple of their staff are good at what they do, while the others are quite good at what they do. If you have a choice of which office to visit, this one has the added benefit of a shade tree at the south end of their parking area, for those warm summer afternoons. read more

My husband took two packages to this post office on Saturday 1/28 at 11:00 am to be mailed to South Carolina. The employee who waited on him (Clerk #6 that day) was so friendly and helpful. He told my husband the packages would arrive by Wednesday 2/1. We just got off the phone with our son, he received those packages today. It's Monday 1/30! Excellent in person service and exceptional speed in delivery. Thanks so much! read more

Every time I have an Amazon package go through these guys it never goes well. The last two times I needed to have something delivered they failed to do so and then I needed to go into their facility to pick up the package. Both times I waited in line for over an hour to get t my package. Never expect anything government run agency to do anything correctly and make sure you schedule an hour to your time minimum if you're going here. read more