I have used this location multiple times and always had a great experience. Usually I do not find myself in a major line, but occasionally there will be one, though the pace moves well. Service has always been friendly as well! I have got some very fun stamps and they have I love utilizing the kiosk in the entryway where the PO boxes are for slightly quicker option if my item is simpler. I do find that the waiting area is not always fully stocked with the basic mailing labels, such as the ones they want you to put on the box,. They always give them to me at the counter, but would love to utilize my time in line to complete them or have them ready before going up! Overall, I will continue to visit for postal needs! read more

They can't even print out a return label for your box on site, you have to print it at home. Really?

The staff here have the most experience of anyone in the region. They are accepting upwards of 5000 passport applications a year each . The problem is they are short staff and have to refuse more people than they can process. Management has cut their staff from 7 to 2 employees. Walk ins are accepted but limited day to day , hour to hour depending on staff and customers first come first serve . Don't come with a chip on your shoulder with entitlement. The USPS is self sufficient and doesn't use tax dollars. Make an appointment if you can . Hint : search by location not date . They are booked 27 days in advance. Looking any time sooner will make you frustrated. The USPS takes photos $15 and you can pay everything with a debit card with a pin# . All at once you don't need to bring a money order. If you have a check book bring it . It's cheaper read more

PASSPORT OFFICE REVIEW: Bob was very knowledgeable, quick, and helpful. He is direct when communicating, which is necessary in a process that can be confusing to many people. Overall, positive experience. I had trouble with the website to schedule my passport appointment, but realized that if I switched browsers, it worked perfectly. read more

Passport office review! Bob was absolutely amazing! This was my first time applying for a passport, I was a little nervous since I knew nothing about the process and Bob was absolutely wonderful. He answered all my questions and was very polite. As a bonus I was a walk in and there was hardly any wait time. If you're looking for a place to get your passport stuff done this is the best location. Amazing staff, calm and clean environment. read more

Horrible all i can say wait time is 4 hours and there workers don't know shit which is ridiculous wasted my whole day here

I've always come here for passports Because staff is always very nice and efficient. I was almost ready to write a less than stellar review after dropping by a few times and always seeing the sign "can't take walk ins due to staffing"... and when I tried to book an appointment online, they were for after my travel date, which was a month and a half away when I first started this venture. Anyway, dropped in again, and sign was up, but it looked like the guy was working with his last customer before lunch. Another girl had just walked in ahead of me, with no paper work in her hands, and I figured she would be fast. She ended up needing a passport photo. So then it's my turn to "ask a question" and I mentioned my struggles to get an appointment -- he admitted it's been challenging for people to get them, then said "what do you have along?" -- I said, "everything I need", and he said, "okay, I have time for one more". Answered prayers! I was literally in line feeling stressed that a girl walking in, that I assumed would walk to the mail side, got in front of me -- then talked myself out of that negative thinking and asked the angles to please help me... glanced at the time and it was 1:11 pm -- angel number! Besides the staffing issues lately (minus one star) -- this location is the best for passports! Oh and I did have to pay extra for expedited, unfortunately. Had these staffing issues not been happening, I could have bypassed the extra fee :( read more

This postal office needs to be the target of DOGE. In the lobby there is a sign indicating the hours the Passport Services are open (T-S 10am-6pm) upon arriving I registered my name on a sheet to be called on for services in renewing my passport, had my ducks in a row, after waiting 30min the postal clerk (Bob) in charge displays a sign on the counter indicating " No Walk-In's Today", so what about the people that had put their name on the sign in sheet, we were then told that we would NOT be helped due to "Staff Shortages" SERIOUSLY!! So all the people that had been waiting for 60 minutes or better were NOT going to be helped? Bob (Federal Postal Employee) was verbally abusive and rude to all questions that were directed towards him on this policy. Bob is one of the 1st postal workers that needs to be FIRED and put out on the streets to find his home under a bridge. Absolutely a horribly run operation for a Postal Service. read more

Where can I even start. I needed to get a passport, and after looking online I saw that this location had walk-in hours from 10-5! I thought that was amazing because most other post offices have very limited hours. After scrolling through a few reviews I was a bit worried, but staying optimistic I got to the post office at 9:55 wanting to be early so there wasn't too many people there, but keeping in mind that there would be 7 hours of time to get my application in! I was sadly mistaken. After walking in and seeing a some people sitting down in the office and a few people in line to sign in I was very relieved with the thought that I would be more then able to get my passport. Bob made sure that wouldn't happen. While a kind lady before me in line was signing in Bob stormed over and flipped a sign saying that no more walk-in's would be accepted today. This was an extremely shocking thing to hear seeing as it was 10:15 and they advertised to be open until 5. The shock and horror on this lady's face was devastating to me. Bob was extremely disrespectful yelling that if we wanted to get a passport we should have came earlier while spit was flying out of his mouth towards us. I felt very unsafe and disrespected. I inquired as to when we would have been able to come in earlier because the time for walk-in passports had just begun. He laughed in my face and said "Not my problem lady" Beware of Bob if you come to this location. read more

Bob was the only person working on the passport side. He was overwhelmed and worked quickly to answer the phone, help the customers with questions, revise the paperwork filled out and furthermore. He helped me and quickly had my passport sent out to get renewed. Thank you! read more

Passport service Says walk-ins are always welcome on Saturdays till 5:30 PM I came in at 4pm they said no more walk-ins because she didn't want to leave late In that case just say walk ins till 1pm or something read more

If I could give 0 stars I would. Went to this post office on Lindsay and University and was helped by employee #04 this lady does not talk to people she yells at them! As I was in line I watched her yell at this poor older man instructed him to fill out a form and then get bk in line. I prayed I wouldn't get her but I did. Needless to say she yelled at me and if I didn't need my package there by the 22nd I would have had A LOT to say to this miserable old employee who looks like she's worked there for many years and is just a miserable person. Please give this older lady who needs to retire a refresher maybe customer service classes!!! read more

There are NEVER enough clerks in this huge post office. Bob, a service clerk, is very argumentative, boasts an "I know it all" attitude even how the customer wants to use their credit/debit card! I avoid this USPS location mainly because of Bob. I'd rather wait in a long line, than a shorter one to miss him. I knew I should've gone to a different location. read more

Walked in with 2 hours left and no more walk ins. There was 1 person in waiting room and 2 employees. This is my 3rd post office in the last week that won't take me. How the hell am I suppose to get a Passport? Guess I'll have to miss a day of work and come when they open. read more

Fast service. Friendly and efficient. The folks here know how to get you in and out so you won't be waiting long. :)

Always friendly. Good conversation. Good customer service. Very helpful and knowledgeable. CDC guidelines still encouraged and a mask must be worn to have service. Always having enough shipping supplies on hand when you go to the walk up self serve or inside. This location has passport which is also helpful. I recommend this location read more

Available next day appointment for passport, Very helpful and efficient passport service!

I really wish there was a 0 star option. Was directed to this location from my local post office since I was told they offer walk-ins for passport renewal. Only 2 employees working, one of them was busy texting on her phone so really only 1. When I approached the texting warrior I said "I have a quick question" and was responded to with "how quick". She must've just had to respond to a tough text, so maybe thats the answer for the unnecessary disrespect. Who knows? Then I went to the 2nd and final employee and was told they have stopped taking walk-ins. BTW it's more than 2 hours before they close, her reasoning was that she is the only employee working. Biden's America!! read more

Only ever have 1 person working and a line out the door. Get some fucking staff! Why do you believe this is acceptable customer service? I don't get it. read more

I have been here several times and I have always received great customer service! There has never been more then two or three people in front of me and I am always in and out quickly. There is a passport office right next door and they are also very friendly and helpful! Come here for your passport needs! read more

1 employee is pretty ridiculous. Takes 2-4 hours just to get your passport process done. Employees are rude and seem to not care about how long one has to sit. Ridiculous how you have just 1 employee working, makes no sense since the line is out the door. read more

The clerks at USPS 325 S Lindsay Rd Mesa, AZ 85204 are just mean. As soon as they look up, they looked at me like I was disturbing them. When I asked a question, they started complaining about how understaffed and overworked they are and have no time at all to help. All i wanted to ask was more information on how to get in for a passport. Just the thought of walking into a USPS facility gives me anxiety due to how rude many of the employees are, but these people at this facility was EXTRA rude. My own parents worked in the GMF and I am mortified to think of how these people represent the USPS workers. I know that my family isn't mean. read more

I had scheduled the appointment for passport photos at 5:30pm over a month ago and we I get there, they are close! I looked online and hours and it says till 6pm. I went inside and there was no one to be found. Even called both phone numbers and no one answered. What would you schedule appointments you can't service people for? It was a waste of my time and gas! I definitely recommend going elsewhere. read more

Bob in the passport office is a complete ass. Gave us attitude as soon as we walked in for having one extra person with us. The lobby was empty. My husband has his photo ID which is valid in the state of Arizona and he told us we couldn't use it because my husband had gained weight. Which according to the passport website is not a factor in identification. I will be filing a formal complaint with the post office. I have never been treated so poorly at any place of business. read more

This Post Office location is pretty much the same as all of the other ones in the area, with mailboxes in a drive thru area out front, and an interior service desk that has four to five people working. It appears that the post office box area has been closed off, and is under renovation because it is currently not accessible. The building and grounds looked reasonably well maintained and the parking lot was in good condition. I had no problem getting in or out on Monday morning. It offers all of the regular services that post office locations offer, including expedited mail services, stamp purchasing, and possibly passport service. Because it is under construction I would check to be sure what services they offer. Plus, if this location does not have what you want, there is another full service location less than a mile away on the corner of Lindsay and University. read more

Terrible service I am trying to book an appointment for my passport and the website doesn't even work I walked in in the guy was so rude and He said that I need an appointment where can I do the appointment if the web site doesn't even work, this is horrible read more

This post office is nearest my home, so it's the one I use consistently. I am always amazed at how friendly the staff is considering how rude many of the customers are. During the winter, this location gets a lot of winter visitors and most of the time, only one or two windows are open. They do their best in spite of being understaffed. There is also a new area where you can order your passport and get photos. They were extremely friendly over there, too. read more

US Post Office - Sherwood Station Post Office, Mesa, Arizona - Shipping Centers Near Me - Mesa, Arizona

If I had the option I'd go anywhere else. But unfortunately with government issued passports, you don't really get a choice. The workers here have bad attitudes and they don't seem to care about their jobs in the slightest. I'm not sure if COVID has restricted the amount of employees on sight or not, but regardless, 1 person all day to handle walk ins? Really? Makes me curious where my tax dollars are really going because it's not going here... they can't be that worried about COVID regulations because everyone in here is cheek to cheek with each-other and they seem to have no problem with it, neither do I, but if you can let that happen, you can surely let more than one employee handle walk ins. read more

Never have a problem at this post office! Cynthia behind the counter is always very friendly and helpful!

Impossible!! Not Only is it impossible to gather any information when your package is lost that they claim to have delivered. Calling the local office is non-existent during the month of December and actually speaking to a human. I Swear I'm being held captive by poor service and lack of options. Don't even bother filing a claim online on the website its just about as useless as the nonexistent humans on site. read more

Very friendly and helpful staff, lots of cool stamps and passport center is a plus . Prices vary but are not bad. They do have a night drop box for dropping stuff off too. read more

US Post Office - Shipping Centers Near Me - Mesa, Arizona

Yesterday (2/13/19) we went to the post office on Lindsay to renew our passports, the gentleman there was kind of a jerk but Teddi (female) was awesome. She was kind and very, very helpful. read more

Worst costumer service at the passport office. Like another postal office sent us there saying "oh they close at 6, you guys will make it" we got there and there was one lady helping another costumer, and since we got there.. she was so rude.. we waited and she said "you guys got an appointment?" and I explained everything and she answered "we told all 10th times the other post offices that we ONLY do appointment" and I just said oh well I am sorry, they sent us here. I cannot help you, you have to leave. I am like, okay? can you explain me at least how to do the appointment or just tell me if what I have are all the correct papers? and she didn't answer at all. another guy that worked there, (a bold one) I came up to him and I said excuse me sir, just got couple questions can you help me? and he NEVER looked at me, told me how much the passport was and there was "another fees" involved with it, so I asked what were those or at least how much? and he said IDK I would have to check once you are here with your appointment.. I left with no clue, and sad.. like if you are working on costumer service you try to do your best when people have questions.. and this is not the first time these two people working there do that.. even the other costumer that was there on her appointment and looked at me like "sorry".. they should not be working there or at least try to be nicer next time. read more

This post office provides the worst customer service! I know that's not saying much for any government run organization, but honestly...I thought postal workers had to pass a test or something in order to qualify...Basic Listening Skill trainings need to be implemented immediately! I recently moved and submitted my change of address. I have been in my home for a little over 3 weeks and I have yet to receive 1 piece of mail. I called in to figure out where my mail is and the lady who answered the phone (after a wait time of 30 minutes) says, "oh that house is vacant" Um...how can that be if I'm calling about my mail not arriving...wouldn't that mean I'm living there now? "Oh, well you will need to find out where your mail is being sent." Uh, yeah, that's why I'm calling the POST OFFICE - It's not like my mail is being sent to another location as this is the main post office for my area, and it's not like the loan documents have the wrong address...they want me to come into the location - which conveniently closes before I get off work and fix the problem. I just hope when I come in I can get it all straightened out... Where is my freedom to choose my own post office location? I hate government workers...no offense to the competent ones, but you have to realize you are the minority... read more

I can see why this post office only gets two and a half stars on average. A Hispanic woman today, March 3rd behind the counter, was very unnecessarily rude and I won't even go into it but there was a huge chip on her shoulder that was very, very unnecessary. She wouldn't make it in the real world of business. read more

Applying for child's passport. Had an appointment at 5:15, didn't get to the counter until 6p. Simply because we signed in on the wrong paper. So we were the last ones served for the day. Typical government morons, no wonder the US is in such a rapid state of decline. read more

We used passport services and Troy was amazing. The pictures are $15 like Walgreens but 1000% better quality. Troy made my passport a glamour headshot I could use in Hollywood auditions. He was fast, friendly and knowledgeable. I will definitely come for services as long as Troy works there. We love Troy read more

This place is horrible! I get boxes of broken glass sent to me when the sender asures me that it was a solid piece of glass at one time. I get a new mail carrier every week so its impossible to leave specific instructions. And get this, they actually hired someone afraid of dogs. So for a week i did not get any mail because the dogs would bark threw a fence that was 30ft away. I would assume thats part of the application process. Throughout history of mailman they have always had an issue with dogs. If only they would treat this like a government job. read more

I'm not one to write bad reviews but every single person that works here is incredibly rude. I don't recommend ever shipping here.

Worst customer service experience at this post office location. Not helpful and rude. If you are looking for a passport or want a packaged delivered do not use this place. read more