I walked in and had a box I needed mailed. Pre paid! I ran out of tape at home and asked if it would be possible to have them tape it, the rudest person in the world said, we don't touch these but I will do it next time! I offered to buy tape and he scathed I am just telling you for next time! I also had some overnight shipping I needed, but he was SO RUDE I said, never mind! Don't worry sir, there will be NO NEXT time!! Making your customers feel like an inconvenience is NOT a good look! read more

The people are not friendly. Do not expect any assistance. They won't even tape a box.

I use the store on a regular basis. I have a mailbox there and I receive packages there as well as drop off my USPS mail. The staff is very friendly and knowledgeable. It is a busy store, and the staff is very courteous, in spite of the hustle and bustle of the store. You can usually get in and out of the store very quickly, no matter what your business is. read more

This UPS store is conveniently located in the Safeway shopping center at Power and Queen Creek Road. Parking can get crowded, but the service is great and the clerks are knowledgeable, courteous and friendly. I only had an Amazon return, but UPS also does shipping, printing, copying and even offers P.O. boxes. read more

Very helpful, friendly and welcoming employees. I had to return a purchase, which I have never done before, employee explained the process, I felt good about the package getting delivered to its destination. read more

Excellent customer service! Came in with a Dyson vacuum return, and Jace was so kind and helpful in finding a box to fit everything. Unfortunate that Dyson requires its customers to purchase their own box for a vacuum replacement due to their product not working as expected, but Jace went above and beyond to find a box that was reasonably priced for me. Thank you so much! read more

I just left this store beyond angry! I had to fax something and they charged me $51.86. I didn't know what the total price was going to be until after it was faxed. If this store really thinks that gouging is ok, I will NEVER EVER go back here for ANYTHING! It does not cost that much to have something faxed! I'm so ticked off. I have EVERY intention of letting anyone and everyone know NOT to ever go to this business. NOT OK!!! The excuse for charging that much from the store was...there are a lot of stores not facing anymore......I could not care less who faces what. The point is, UPS rips people off and seriously thinks that is ok. read more

If you're taking anything to this UPS store to be shredded, they are a total rip off. They charge $2.99 a pound and the other UPS $1.49 a pound half price they are thieves. Do not take anything to them for shredding. read more

I normally have no issues at the store, it not really an issue but people are becoming too lazy these days. I was in here and the next in line (no one behind me) and the lady that was working says "these packages with no label or box are done at the kiosk machine, I will help you this time" REALLY!!??? read more

This store continues to provide consistent service and shipping. I have printed a few large items here and they always do a great job.

Knocks the other locations out of the park, because the staff are quite quick and efficient here. There's no unnecessary wait times, and there's many employees who can help you if need be. read more

Overall customer service has gone down hill over the last few months and are no longer helpful. Girl behind the register was super rude.

If you have a package to mail or notary taken care of... by all means go to this UPS location. The staff are more than accommodating and efficient to your needs. We've been a customer for years and really LOVE this location. A lot of UPS stores are good, but this location goes out of their way to make sure you're satisfied with their quick and efficient service. If there's a line, it goes down quickly. There's usually 3 staff attending to your needs at a time, so things get done quickly. read more

Cody was great! We needed a notary on a Sunday. He was friendly and helpful. The store was clean and customer service by both employees working was stellar. Thank you Cody and team! read more

I've been to this store a dozen times to ship stuff out and get papers notarized. I like the team there.

This store is always quick and friendly! I use this store for all of my shipping needs and all my Amazon returns!

Never returned bought item before. When I got there unsure how to proceed. Luckily met cody. Very nice and patient young guy. Literally took my I phone and guided me process. Atta boy to Cody. read more

A+ UPS location! All the employees are polite and super quick. Today Cody went out of his way to help me with a large return and I am very thankful. I always get great service here. read more

I always appreciate the care that the staff provide. They always remember me and treat me as if I am their only customer. They are respectful, professional, and inform everyone there they will be right with them and they are! read more

Not usually keen on writing reviews unless it was a great experience. That is not the case in this review. For the 2nd time returning to Amazon package drop off, I was told that next time I should tape the package first. The first time this incident happened with an attitude, it was an Indian guy, this 2nd time it was a white guy. What does it take to tape a package in a non-busy UPS store? Nothing, Yes maybe I forgot to tape the packages but you are a UPS store for crying out loud. That should be part of your job. The 2nd guy even dared to tell me Amazon does not pay them to package. Where is your customer service, it's going above and beyond for your customers that counts. I've never had this experience until there was a management change. If you don't like your job, simply quit. As a physician, I go above and beyond to care for my patients trimming overgrown nails, and assist with anything they need just to make their lives easier. Besides these issues, the process is fast. Do better! read more

I have only used this place a couple of times, and it was to get some paperwork notarized. Got me in, and out very quickly for a very reasonable rate. This facility looks like any other UPS store which I would not normally use to ship out anything, I have always felt they over charge for shipping. Again, I have not used this place for to ship anything out. read more

I haven't needed to go in quite some time, so I was really surprised to see the remodeling of this store (good!). Very pleasant and helpful staff, too (thank you, Ray!). There is a store closer to me, but to me it is worth it to drive a little farther to this location. read more

Usually amazon lets you drop of at Kohls. This time I had to go to the Ups Store to drop off. I didn't print the label at home as usually you drop off at Kohls and was doing return at the store And found out I couldn't. UPS store wanted to charge 3 dollars to print the label for me. That is crazy and bad service on both Amazon and UPS store. Bad customer service and another store trying to rip people off. read more

This UPS store is always helpful and knowledgeable. Every time I come in they greet me and ask how they can help! Awesome staff!

I needed last minute party invitations due to another printer sending the wrong invitations out. The UPS store was absolutely amazing! I should have started here to begin with! The invitations are spectacular and the turn around time was perfect! So don't go anywhere else for your printing needs! read more

Would have used to send a FedEx package back based on Yelp's saying UPS store does this. Luckily, I called them and they said they don't. Yelp info was not correct! read more

I've been coming here for years. This store and staff has always been reliable. The owners have good values and ethics. Thank you guys!

The staff here are great!! Yelp wants me to say more or it wont let me post. I would give yelp 1 star. Let me say what I want. This UPS location is great because of a fun and friendly staff. Yelp - how many letters do you need before you just let me give a good review. sheesh. read more

if I could do zero stars, I would they wouldn't give me my package because of no id when he said, I can bring a paper that says my name and address it will be fine. I went in my car and gave them registration and JOE thought it wasn't enough because it said it was a day old. He was just giving me a hard time I do not recommend this place zero stars. read more

$2.38 to print their own shipping label. I'm a mobile notary and work with UPS on the daily. This was a first. Heads up to my fellow notaries and anyone looking to print at this location. $$$ read more

I am very pleased with the UPS service. I receive a price for the package. I receive an invoice with the tracking # for monitoring the package to be delivered. The UPS staff are always very helpful in answering my questions. read more

Always great people here! Very helpful and they know how to send our packages to get there on time!! I don't send packages out often so I need someone to walk me through it and they never complain or make me feel dumb...Thank You All!!! read more

Great service and support.....Happy you ask that the info for mailing labels is check before label is printed. My last package label had a Suite # omitted from the label and was able to correct before able printed. read more

Suki ans his team at The UPS store do a great job of taking care of me and our account. We have a P.O. box at this location, and they handle all or business card printing as well. Thank you Suki! Nick Rivera read more

Had a problem with being overcharged for our passport photos. After posting a negative review they were quick to refund our money. I appreciate their willingness to offer a fix. read more

They'll always do their best to get u in and out fast and effectively! They have Notary services walk in all week long which is helpful. Thanks! read more

Always fast, great customer service, they always know how to help and solve any issues with my packages, letters and printing. So nice to have them in my neighborhood. Thank you, guys! read more

Suki was incredibly helpful and patient. I arrived with a very specific request to have a badge made. He helped me get the sizing right, printed a few versions for me, and laminated it perfectly. He understood the vision and executed! Will come here exclusively moving forward. read more

Update: UPS Store called immediately and resolved the situation and made it right. Thank you for taking care of the situation. To Whom It May Concern Here is my concern and disappointment about my package that was sent out. I was in a UPS store in Queen Creek AZ 85142. I was sending out a package to my daughter to SF, California. I walked in April 22 about 1:30pm and asked for my package to be sent out, as per the usual the give me their options. One option was to be delivered by Friday $80 and the other was to be delivered by Monday $30. It seemed very high but It needed to be there by Friday no later. I did let the employee know that. So they rang me up and charged me the amount. I let my daughter know that it will be there by Friday. The next day I checked on the package and it was still in Goodyear Arizona. I called the number that is on the receipt and it sent me to a customer service line. They said that the package was not shipped out on Wednesday as it should have been and that's why there is a delay in the package. I let the customer service rep know that I was given the option of Friday or Monday. And I shouldn't be charged for $80 if they didn't ship it out on time. They said to call the store and let them know and they can take care of that for me. I called the store again and this time someone from the store answered. I explained to the employee the situation and they put me on hold. Another employee came back on the phone and immediately said that due to COVID they were not flying anything and that's not their fault. There was no apology, no empathy. I didn't ask for a refund, I actually wanted to see if they could possibly give me credit due to the situation. But the employee kept saying is that it wasn't their fault. Even though the customer service rep that I spoke to earlier said that they didn't ship the item out on time. When I let the employee know that, they immediately asked if I was talking to someone out of the country. I do not understand what that meant nor do I know if UPS employee customer work out of the country. Did it matter? Would that make a difference? So I followed the package, the time line is outrageous, if it was only able to be sent out ground why was it in KY, UT, SF, back to Oakland and then back to SF? The package is no good anymore. My husband and I have been loyal to that store and UPS but this has left me dissatisfied with the poor communication and lack of empathy especially during these times. I asked to make this right, my request was really to get $50 credit from the difference of the days offered. At this point, I am requesting for a refund. I appreciate you reading my concern and I hope to hear back from you soon. Delivered 04/27/2020 10:27 A.M. SAN FRANCISCO, CA, US DELIVERED Proof of DeliveryOpen the link in a new window Past Event Out for Delivery 04/27/2020 8:41 A.M. San Francisco, CA, United States Out For Delivery Today 04/27/2020 5:09 A.M. San Francisco, CA, United States Loaded on Delivery Vehicle 04/27/2020 4:20 A.M. San Francisco, CA, United States Destination Scan 04/26/2020 10:53 P.M. Oakland, CA, United States Departure Scan 04/26/2020 7:48 P.M. Oakland, CA, United States Arrival Scan 04/26/2020 6:58 P.M. Salt Lake City, UT, United States Departure Scan 04/26/2020 6:07 A.M. San Francisco, CA, United States Arrival Scan 04/26/2020 5:35 A.M. Salt Lake City, UT, United States Arrival Scan 04/25/2020 4:52 A.M. Louisville, KY, United States Departure Scan 04/24/2020 10:45 P.M. Goodyear, AZ, United States Departure Scan 04/24/2020 2:26 P.M. Louisville, KY, United States Arrival Scan 04/24/2020 7:42 A.M. Phoenix, AZ, United States Departure Scan 04/24/2020 2:01 A.M. Phoenix, AZ, United States Arrival Scan Past Event Shipped 04/23/2020 3:36 P.M. Goodyear, AZ, United States Origin Scan Past Event Label Created 04/22/2020 6:28 P.M. United States Order Processed: Ready for UPS read more

This is where I go to do all my printing, invoices, business cards. etc for my Pest Control business. The owners are wonderful people, and the staff are all professional. I recommend this location for your needs. Clem P. read more