great customer service Mary was a great help and very…read moreInformative of how to navigate through the facility. Facility is kept clean and tidy and had rolling carts in the facility for customer use. I appreciated Mary's professionalism and kind and friendly service . She represents the company very well and I hope she is acknowledge and compensated very well for her great customer Service. C. L.

I've been renting from them for 16 months. The staff onsite is nice and helpful, however the…read morecorporate policies are awful. First, they lured me in with an introductory rate, but made no mention that it was an introductory rate. My rent has increased 42% in 16 months. The possibility of rent increases are in the contract, but that kind of hike needs to be made abundantly clear from the start ("this is an introductory price ..." . I was extremely surprised at all of the increases I've had in just over one year's time. But, they got me. Access to storage is not much longer than normal business hours, which can be problematic. What's worse, they require you to provide proof of insurance or they will automatically bill you for monthly insurance. Unfortunately their central office and local office are not always on the same page, so I will receive notices multiple times a year from each for me to send them my insurance policy, even after I've already done it. In 16 months I've had to be on the phone with them somewhere in the 5 to 10 times range with billing or insurance problems, and add to that multiple emails. I send them stuff and they conveniently don't receive it. Last time, the proof I showed wasn't enough and they needed the declarations page from my actual policy and additional insurance info. I've got to contact my insurance company and find out the information that they want. All of this so that they can charge me an extra $12 a month. This sort of thing happens multiple times per year. Absolute madness. But I have so much stuff in storage that I would have to hire a moving truck to get it out and into a new unit with a new company. They have me over a barrel, and they know it. What an absolute mistake I made renting from this company. Huge regrets. This is the absolute worst experience I've ever had renting from a storage space, and I have been doing this for well over 15 years. Save your time (so, so much time) and money and stay away from this company.

I just moved into town and had an early meeting the next day. I had some clothes I needed in the…read moremorning and I called if they could wait for me and stay open a little late. Without hesitating they said yes and I was able to get what I needed for the conference. Every time I stop by it feels welcoming, almost like my neighbors are taking care of my belongings.

Horrible. Renee is crazy and Mario can't think for himself. Prices are fair until they skyrocket…read moreup after your first three months.

My wife and I decided to rent a storage unit for a short period of time to de-clutter our place as…read morewe are considering a move. Plus, it being late March I decided to finally take down the Christmas tree. What can I say? I like the "just right" glow it adds to our living room. I'm a romantic at heart. This facility is in a great location in Central PHX though it is a tad difficult to find as the address says Camelback but there is no signage visible from the street. This place is at the back of a huge mall, and can only be seen from 20th St E as you approach CB from the south. Being new to the city it took me a 1/2 hour to locate it and I had to ask a friendly Postal worker, though now that I think of it, one should be careful about approaching postal workers as they did inspire the phrase "Going Postal" and also this is the Guns-R-Fun state! I am a hold-out on the whole Smartphone craze and I have to admit it would've come in handy. I never pay more than $50 for a phone as I tend to lose/drop-in-toilet/forget in swimsuit pocket/smash in fit of anger- my mobile phones. I also didn't have their number with me, as I tend to be impetuous and rash, and rush off without planning, much to my annoyance of self. Though my "Wallet-Watch-Keys-Phone" pre-departure checklist is helping with this problem. Moving fwd I will add "Directions" and perhaps "Phone Number" to that list. There is a huge sign above the parking ramp down to the parking and office. It is an underground storage facility which adds security. It is climate controlled. Quite clean inside with new-ish walls/doors. I did notice that the place smells a bit like BO and typical a-million-different-stacks-of-peoples'-junk mixed with a soupcon of failed co-habitation and a dash of Broken Dreams. Not unpleasant but noteworthy. The woman I spoke to on the phone was very helpful and they offer the first month for $1. There is no minimum rental period you just pay it monthly and give 48hrs notice to vacate. I believe they pro-rate the days and refund unused monthly portions. Each tenant is issued a gate code which is entered into a touch pad that will open the doors and open the elevator. The hours are decent and if you didn't remember to buy a lock they will sell you one. I like this storage facility. So I'm off there now to visit the Tree!

horrible!! unmanned facility!! that is definitely not a g'oof wat to begin a new contract. hours…read morelisted are not correct. still waiting for the regional manager to reach out to me...it has been 3 days. Nadda.

First off the manager Chris has always been so helpful! I've had multiple units at this location…read moreand he was a great help each time. Secondly, this is one of the cleanest and most easily accessible of the Extra Space locations I have been to. If I ever need a unit again, I will definitely come here!

Since moving back to Phoenix, I have rented at Extra Space Storage twice. Why twice? Because the…read morefirst time, after 6 months they raised my rates significantly, so I moved to another location. The second time, the same thing happened. They say they are adjusting for market conditions. total BS. Fool me once, shame on you, fool me twice, shame on me. Bottom line, I will never rent from them again.

This Public Storage location , the facility is dirty, never any carts and thats on a weekday in the…read morelate morning . You ask the agent where are all the carts? their reply "oh people must be using them", I'm the only one here, there are no other customers. Besides that, homeless people I have seen going in and out of the building . Today homeless woman with a mangy cat walks into the back of the building and gets on the elevator. The bathroom is disgusting as well. Then today I receive an email that starting April 1st my monthly storage fee is going up Total : $377.00

Christian was wonderful. He helped me to get my space set up and ready to go. You can't be good…read morecustomer service.

Working with Lauren was pretty seamless. From the time I…read morereserved the unit, she called me and even sent me a text message asking only for me confirm I received it. I just moved in today and she made it a breeze. Thank you Lauren

My rental rate doubled after 3 months. That seems predatory. My locker was infested by rats…read more They chewed through a plastic container leaving clothes that were shredded and ruined. I discovered a dead one in the container and as you can imagine the smell was atrocious. It took a long while before I could eliminate that odor. There were rat droppings and shredded material throughout the locker. The staff seemed helpful and friendly. Indication is management is aware of the rat problem but it remains unresolved. I went elsewhere.

I've used Extra Space Storage a couple of times; and every time was painless and professional. The…read morefirst time I was helped by Rita. She was AMAZING! One of the sweetest people I've met. I was also helped by Steve. He was so accommodating as I ended my rental agreement with them. The next go round, Ty assisted me. He was helpful and transparent about everything, which I can always appreciate when doing business with an establishment. I love that the building is temperature managed. The location is cool, but being in the corner of the block is inconvenient. At any rate, I love that they have carts that you can use to move things quickly and efficiently into your unit. Building also has an elevator. ESS also attempts to attentively manage the business, building, and customers. I would recommend!

Received a letter they're raising the rent on my storage unit. I refuse to pay any more than what I…read morealready am for an overly expensive small room (5by11) to store my stuff. Removing my items next week or week after since I already paid for through the month and going to an opposing competitor until I have to move again. Absolutely ridiculous that you get to raise the rent whenever pleased. I refuse to support. --------------- Update: 11/14/2022 Today I was going to move all of my stuff out of storage to the competitor company down the street so I could avoid paying more on the small unit I'm currently at. Thanks to Nicole I decided to stay as she worked with me and was very kind. Your girl, Nicole needs a raise ASAP. The stars went up due to Nicole - not the company overall as they'll end up raising the rent again soon and I will have to move to their competitor until my apartment completes the construction that includes storage.

I dealt with Lou, very professional and efficient. They had exactly what I needed for a reasonable…read moreprice. It was also well located for my purposes.

I have used this storage center for over 20 years. I am not sure when US Storage took over, but…read moresince then the service has deteriorated. When I worked the only time I could go to the unit was during the noon hour. This was before there was a door that could be open with code. 9 times out of 10 the office would be closed and I couldn't get in. The new door made access easier except when it didn't work, which was more than a few times. Last weekend I was unable to enter because the door was down and the staff took the weekend off. This was incredibly inconvenient and cost me a weekend of Christmas decoration. When I finally was able to contact a live person a very weak apology was given. My unit has been broken into twice. They did make adjustments to the door which seems to have solved that problem. The cost of the unit goes up every year and the service goes down. Lates fees are oppressive so pay on time. Don't expect any compensation from them if you can't access unit. If you wonder why I'm still with them the answer is I am disabled and I would have to first find another unit and then hire a mover. As soon as I am able that is what I will do. To summarize the customer service here is the worst I have ever had to deal with. If by some chance someone from US Storage try's to call me, I have tried to change the contact number multiple times . Every time they call they call the line they told me they would change.

I must say that this location is going to be my absolute super duper number one U-Haul from now on!…read more Sadly, I'd originally reserved a moving truck at a different location closer to me (4240 W Camelback Rd | Phoenix, AZ 85019) for the sake of convenience. However upon visiting that location (on 43rd Camelback) I was completely dismayed as their staff was beyond rude, unfriendly, unaccountable, and overall unprofessional. It left a very bad impression on me; thus I contacted Customer Service to modify my pickup to another store. Luckily, the CSR I spoke with was able to complete a reservation which fit my moving needs for a 20ft truck on 26th Street & Indian School! Preemptively, I arrived one day prior to my reservation just to check in and make sure everything was all set for my moving day. It was then that a member of staff named "Jimmy" kindly greeted me and assisted with any/all concerns I had for my pickup day!!! Jimmy was friendly, most patient, gave excellent recommendations for movingly supplies and assured everything was set to go smoothly for my rental! I arrived the next day and was helped by two additional gentlemen who sufficiently checked me in for my truck rental. They were so concise and professional when informing me of all safety apparatus entailed with my rental! And to top that the 20Ft truck they supplied for my reservation was immaculate--seriously the cleanest UHaul I've ever rented! I feel so bad though because I (regretfully) didn't get to note either of their names to ensure proper credit could be received for their all of their hard work! Thank you all so much again! This is my new favorite location in Phoenix!!!

If I could give a 0 star I would. I actually have no tolerance for stupidity, this one is a story…read morefor the ages. I rented a truck to move a client. Halfway through the move, I began getting texts from the U-Haul location saying that I had to return the truck immediately. I stopped what I was doing and returned it. Upon arrival I was met by two men. The one man asked to just renew the truck. While the other gave me directions about where to move the truck to to drop it off. I did. So, I finally get my receipt showing they never checked it back in, charging me another days rental. Sure enough the employee let a friend use it and the employee figured out that it was going to be found out what he had done. Here are the screenshots from him and the way he tried to get me to meet him to gI've me money to save his butt. The gm, said pretty much the employee and old never do that. I had to laugh. He said that I didn't even return the truck, but he saw his other employees helping me close the read gate and secure it. Long story short I had to pay for this Nico man stealing from uhaul and myself.