awesome rental experience!! Truck I reserved was unavailable, so was upgraded to larger truck for…read moresame cost! Bonus! Truck was clean, well maintained and rode confortably. With AAA discount, was best deal in one-way unlimited miles moving! Will rent from Penske next time!!!

Horrible we were hit and run my car totaled after getting hit by someone driving a Penske truck and…read morerunning from scene from Tempe location they wouldn't even check their inventory to see any front end damage on any of their vehicles.

Enterprise is an amazing car rental company. They never fail. They have great cars and amazing…read moreemployees. Enterprise came to the rescue when my car was in the shop at a Geico Auto Repair Xpress shop, Arizona Collision Specialists in Scottsdale. Dismayed at the situation I was in, my spirits had been lifted somewhat by the nice folks at the repair place. Little did I know how amazing this guy Taylor would make the rest of my day. It can be an overwhelming thing to stand in front of someone with your wallet. I also had a box of crap from the trunk of my car. "Yes, please. I'd like a car. I wasn't expecting to need one today." "Whaaat? You don't want to take my AAA card for payment?" [Headshake from me] With a sense of humor Taylor not only processed my paperwork, he did it efficiently. I felt confident that I'd receive the money held on my debit card once the car was returned. (My awesome insurance policy covers car rentals. So glad I have that!) Taylor was clear in his communication and lovely to interact with. Our walk thru of the car was quick. I did not feel like I'd have anything to worry about when it was returned. Every ding I pointed out was duly noted. The only negative thing about renting my car from Enterprise is actually quite funny. This gal is old school. Taylor started the car for me. I asked where the gas tank was, the lights, how to start the wiper blades and move the seat. Off I went. When I arrived at Sprouts I didn't think twice and pulled the keys out. ....or so I thought. After completing my shopping I sat befuddled in the car. I'm from New York. I've only owned two old used cars in high school, plus one beater of car I kept at my parent's house. So I'm sweating it out in the parking lot because this dumb girl did NOT KNOW HOW TO START THE CAR. Apparently you just stick the lock/unlock fob in. In defeat I called Enterprise and they walked me thru it. (No, you don't use the valet key. D'oh!) Keys are so passé. So anyway. Thanks Enterprise! Taylor made me smile. Thanks for helping me out!

So disappointed. I came here to rent a car while my car was repaired...for all of 2 days. AZ…read morecollision did amazing work on my car. What was not so amazing was when I was called in mid-September by Enterprise that I owed over $300 for having the rental for "10 days"! It took me 2 months to settle this ordeal. I called many times and was blatantly lied to that the refund was being taken care of at the moment we were speaking on the phone. I finally went in person 10/27/14, exactly 3 months to the day that my rental car had been returned to them, and got my $220 refund. If needed, I will take my car back to AZ collision, but will rent a car from elsewhere. Disgusted by the poor service; how many times does one need to call to get a refund on what's rightfully theirs?!? And then they didn't even offer any sort of compensation for the hassle I had gone through. This is not the way to build any kind of loyalty.

I recently moved and needed to get my Tonal workout equipment reinstalled at the new house. Should…read morebe simple enough I thought. Well it's not. Tonal/Ryder takes forever to even allow scheduling. So a month after the request, my installation day arrives. It's odd that Ryder said they'd call or email an arrival window but I never get one. So I call and they say it looks like the installation equipment didn't make the truck so we need to reschedule and a week from today is the soonest. Good grief! I didn't even need the installation packet! I literally need a body to come put this thing on my wall. Not to mention, the woman in customer service I talked to clearly HATED that I called. I was very nice and respectful and all she had to give me was attitude. I could hear her frowning and rolling her eyes through the phone. Would've been easier to hire a dude through Thumbtack or something. Not worth the wait and hassle.

I needed to rent a truck for moving on Friday April 27th, and I wanted something that was…read moreaffordable, at least 16 feet long, and was available here for an in town move. After calling around to a few different places, I was surprised at how good Ryder's truck prices were. I made a reservation over the phone with a girl at the Tempe location for a one way move and a drop off at their Phoenix location. She was so friendly and explained how their rental process works. Ryder charges by the day. $54 some odd dollars, plus mandatory insurance, and about .29 cents a mile. She quoted me about $100, and that was great! My final bill was $106 and some change. They have a variety of trucks to choose from! They have 16 and 24 foot box trucks, metro vans and quite a few other larger vehicles as well. I reserved a 16 foot truck, and went to pick it up on Friday, and it was huge! Truck was in great shape, and it even came with an automatic lift! I was impressed! (take THAT stupid U haul! you and your stupid ramps can go to hell! lol) We got to the rental location right at 6:30 am when they opened. They had a 16 foot truck, but told us that it had no air conditioning and was going to be an hour before it was ready because the headlight had to be replaced. They offered us a 24 foot truck for the same price, but that was wwwaaaayyyyy to big for me! They also said that if we didn't want to wait the hour, we could go to Glendale and get the 16 foot truck from them, but I said no, it would take more time to drive and get back, so Austin waited for it to be ready. I asked for a slight discount and they took a few dollars off the bill for the inconvienience. It literally took 1 hour to the minute! We both were impressed that their time quote was right on, so high 5 to them. Plus, they gave us options which was nice of them as well. Being that its not that hot outside right now, we decided to take the truck with no AC so it was no big deal to us. The guy behind the counter was wonderful. He was professional, treated us with respect, and seemed to know what he was doing. The rental process only took a few minutes, I signed some paperwork and I was on my way. The truck itself was clean, full of gas, and had an automatic power lift gate on the back. This makes loading so much easier! If you need to do a move in town, please, forget Uhaul and come here. The ONLY downside to ryder truck is that they don't rent moving dollys! I deducted a star for this, as its important to have for heavy items. If they did dolly rental, they would have received the extra star.

If I could give a 0 star I would. I actually have no tolerance for stupidity, this one is a story…read morefor the ages. I rented a truck to move a client. Halfway through the move, I began getting texts from the U-Haul location saying that I had to return the truck immediately. I stopped what I was doing and returned it. Upon arrival I was met by two men. The one man asked to just renew the truck. While the other gave me directions about where to move the truck to to drop it off. I did. So, I finally get my receipt showing they never checked it back in, charging me another days rental. Sure enough the employee let a friend use it and the employee figured out that it was going to be found out what he had done. Here are the screenshots from him and the way he tried to get me to meet him to gI've me money to save his butt. The gm, said pretty much the employee and old never do that. I had to laugh. He said that I didn't even return the truck, but he saw his other employees helping me close the read gate and secure it. Long story short I had to pay for this Nico man stealing from uhaul and myself.

I stopped in to pick up a mattress bag I had purchased online and I also rented a 10' truck to move…read moreapartments. When I picked up the mattress bag they were having internet issues, but as I had prepaid for the bag online I don't think I should have had to wait for over 20 minutes. I also booked the truck online for mobile pickup in hopes of having a smoother process but that was not the case. There's no point to mobile pickup when I still had to go inside to talk to the employees four times. They had my truck parked in the wrong spot - it was in the back instead of the front. And then it was also blocked by another truck. And then the license plate number didn't match the mobile inspection. It took much longer for me to pick up this truck then it should have. The drop off process was also very slow. Poor service and organization at this location.

We have been renting 15 passenger vans from the Mesa location for many years and they are awesome…read more They have low rates and excellent customer service. The reason I decided to write a review this time around is because we lost a key to a van and Robert the store manager went way out of his way to help us get a replacement. We plan to continue to rent from Capps for many years to come.

I rented another van from them for a trip to cali- they cotinue ti kill it with the customer…read moreservice and low rates.

The things I could say about budget. Their customer support is a third party company. They have a…read morescript they can go off of and do anything to support our rental. The Serpentine Belt came loose and my husband lost complete control of the moving truck. Here's some info about this belt breaking. "If a serpentine belt breaks while driving, you will instantly lose power steering, the alternator will stop charging the battery, and the water pump will cease circulating coolant, causing the engine to overheat." We waited 9HOURS, for a "roadside assistance" operator to inform my husband and I know we could leave the truck and not sit there until the tow comes. 9 HOURS. In the desert. This is on top of calls to every number we could find that is associated with budget. A budget customer service agent threatened us that if we "abandoned" the truck. Budget would no longer honor our full coverage agreement. Our truck arrived after 11:00pm to our hotel. The only call we got today was from a roadside assistance worker who asked us "When can your truck be picked up." We let them know it was still full. He asked how long it would take us to empty it. Called Budget again and was told to drive the truck to a budget. No more calls to budget. This is the location we rented from. Called this location today and the woman who answered seems like someone who hates everything about her job and couldn't help because her manager was off until Monday. We were rescued and now we know to never use budget again. Thank you for coming to my TED talk.

Rented a 26-foot truck from this location for a one-way move to Texas. Approximately 90 minutes…read moreinto the trip the truck suffered a complete mechanical failure -- loss of power steering, throttle, and nearly no brakes -- forcing me to get the truck to the shoulder of the highway under extremely dangerous conditions. A Budget technician diagnosed the cause as a serpentine belt that had dislodged due to misaligned pulleys that were improperly calibrated before the truck left this location. The coolant level was also found to be critically low -- nearly empty. I was stranded on the side of the road for approximately 8 hours. During that time, Budget representatives repeatedly warned me that leaving the truck would be considered "abandonment" and a violation of my rental agreement. I made multiple requests for a replacement truck -- including calling Budget locations in Tucson and Scottsdale -- and was told none were available with no estimated timeframe for one. With my home sale having just closed and no truck available, I was forced to hire an emergency moving company at a cost of over $11,000. My household goods did not arrive at my new Texas home until 34 days after the breakdown. A formal pre-arbitration demand has been submitted to Budget's legal department. Rent elsewhere.

Just wanted to leave this review to say that Maddie really saved us in a pinch when we needed to…read moreadd a few hours to our rental. She made it so easy for us! Best service at a uhaul that I've ever had!

This store is fabulous! The staff accommodated my issues at hand and made sure I was treated more…read morethan fair! I am so grateful for this professional staff, I will be back when I need a trailer! This store is my go to- next time I am in need of a trailer or uhaul truck! Thank you! I didn't have to suffer for months on end just to rent a trailer! They made it possible to rent a trailer and keep food on my table and I am SO GRATEFUL AND APPRECIATE YOU SO MUCH UHAUL!!! God bless you all for making it possible!

Very helpful and professional! Rentin a truck can be stressful, they helped make it easy. Saved…read moreme time and money, highly recommended.

First got a quote on line from U-Haul for a 16-foot moving truck and then tried Penske. The…read moreannoying thing with Penske's website is in order to get a quote you have to enter your e-mail and phone number (you can of course fake those). Penske turned out to be slightly less than U-Haul, but I didn't book anything at that time. Within the next few days I received two voice mails from Penske following up on my quote. Instead of booking on line I ended up calling their 800- number and the lady was kind enough to give me a discount. They had four different pick up locations in Phoenix and the most convenient pickup location turned out to be Sun Rentals, an independent Penske agent. Jay called me a couple of days before the scheduled pickup to confirm and I called him back. Jay was very professional and friendly and the truck was a almost new GMC that had a very smooth ride, but of course was a gas guzzler.

Esteban is the best at Hitch installation. I called him, so…read more after we set a deal I told him I was on my way. When I arrived he already had everything laid out and ready!!! Even did a 7 prong trailer electrical connection to match my Cruise America trailering requirements. It's not the Borgata but I felt totally welcomed and safe there. Everybody is super helpful and in good disposition. Why not have the leaders in trailering install your hitch?

Uhaul must have the dumbest employees at this location. Without ever calling to discuss this the…read moremanager Terrance refunded me the entire $52 for gas(thanks btw) and then proceeded to charge me back the full amount of the receipt instead of the $48 I owe them. They literally tried to charge the full amount again. Ridiculous and will be disputing all future charges with my bank since Terrance doesn't want to talk

I am a superintendent for a general contractor and we have used southwest Mobile storage for the…read morepast few years, lately I've been dealing with Haley Fitzgerald on the last past project and she has definitely been on top of it and easy to communicate with. We will continue to use Southwest mobile storage if their prices can stay competitive.

I have used SMS for my storage needs on multiple projects with the company I work for and they have…read moredone an amazing job each time. They were able to provide containers for us within a day or 2. They are my go to container company in the Phoenix area and Alicia Rock is the best account manager. Very responsive by phone and email. Next time you need some extra storage give Alicia a call.