Just came across this page. I used Westside back in 2023 to mail home furnishings after my father passed away. They were great with impeccable customer service. The professionally boxed wall hanging pictures with TLC then provided the most economical shipping method. They saved me a lot of time and eased my headaches. Thank You Westside! read more

Got an estimate for less than 300 dollars, agreed to have painting (no frame) shipped. Westside Mail Center changed estimate to more than three times that unless it was rolled up. Other paintings with frames have cost me 275. A bronze, delicate, from Toulouse France costs me $450. How on earth Westside charges this much is beyond me. The most difficult people to deal with. Offer to ship, then switch to a high estimate. Unethical. I cannot purchase from the auction house that recommends these people, an auction house that will not accept responsibility for insuring a rolled up painting. Bradford's is losing my business. I know that means little to them, but in my experience, those who ignore such problems are ignoring others who have these issues. Very frustrating. read more

I typically use their services 4-5 time a year. Each experiance was excellent service and the staff friendly and very accommodating. Here you get a very personalized service. Their fees are very fair when I compare rates and service at the Federal Post Office. If shipping is a hassle for you, they can make it a breeze. read more

I never knew this shop existed until I needed something packaged. I've probably passed it dozens of times without realizing it was tucked in there. I needed a framed artwork packed to be moved and these folks delivered....pun intended. The pricing was very reasonable as well. The box itself was around $8 and the supplies needed to pack it were an additional $10. The act of them packing it up was no extra charge, which I appreciated very much, as I would have had no idea how to properly pack such a thing. Each staff member that I interacted with was nicer than the next. I definitely plan on coming by for my future mailing needs. read more

Westside Mail Center - Beautifully packed artwork. - Shipping Centers Near Me - Surprise, Arizona

We went again to our favorite mail service place to send out a package. They are always so friendly and extremely helpful. I love the staff and how professional they are. We don't go anywhere else. I would highly recommend them. read more

I have been using their services for the last 2 plus years for sending packages. Always find my best shipping rates with them and have never had a bad outcome. The employees are always courteous and very efficient even during the busy season. read more

Carol McCabe is very unprofessional and snarky, making little side comments that were not necessary to make. Then quickly changed her attitude towards the ends trying to be nice and make conversation. She does not treat every customer with the same level of respect and customer service. read more

My wife and I have used Westside Mail Center in Surprise for almost 20 years and never had an issue with anything. Len and his staff are always friendly and search out the best way to ship your goods. I won't go anywhere else! read more

Lynn and his entire staff has always gone above and beyond. I've been their customer well over 13 years. Highly recommend.

The Auction House steered me to West Side Mail Center for shipping the Items I Purchased. Not only did it take a month for West side to ship which I had to keep calling them, they also LOST an Item I purchased and never sent it. it was like no big deal to them. I would NEVER USE this shipper again. read more

Best customer service! Always very kind and attentive. They answer questions efficiently and are realistic around mailing times.

With lines getting longer, and all of having less time in our days, thank goodness for wonderful stores like this! You can rent a PO Box, mail packages and even ship guns! Friends recommend Westside Mail Center for us to ship a pistol out of state. The lady at the counter was SO, SO NICE! And I mean like your best friend kinda' nice. She helped me save money too on shipping our pistol to our son. She took her time, was friendly and helped with all my (sometimes silly) questions. SHOP LOCAL SMALL BUSINESS! Will I be back, oh YES we will. read more

Items arrived in very good shape. All conversations with employee was very helpful. But the time it took to receive the items was way longer than it should have been. read more

Be cautious of mailing your items from this business. I shipped a 300 dollar designer shirt to Canada and paid over 46 dollars to include insurance. The package was lost and the center never added insurance only declared a value of 300. I am out an item and need to reimburse the buyer for the shirt. I lost $646.09 due the negligence of this business and not knowing how to handle a USPS transaction properly. I've contacted the business and was told they will do a search for the item and that it was insured. After pointing out they processed the transaction incorrectly and didn't add insurance they stopped responding. I guess it's not their problem and they won't take responsibility for their error. Horrible! read more

Went in with two larger size envelopes going to same address, (to my grandsons). They figured way to get put both envelopes into one larger one and saved me almost $8. So pleased the young gentleman took time to think it through and save me money. Excellent customer service. read more

A great local business. I stopped by for a notary & was appreciative that they did this service. The price for notary is now $8 as of the new year. I was given last years pricing but because I had called in just a few mins before arriving, they graciously honored the pricing I was told on the phone. I would definitely return here for notary and shipping services in the future. read more

Staff is nice enough, it beats waiting in line on the weekends at the Post Office. The down side it appears their pickups by USPS and UPS are not daily, especially over Holiday Weekends. Several USPS packages were dropped off on Saturday 12/30 at noon, they close at 2pm. These packages were not scanned and did not start tracking until 2:15 pm on Tuesday 1/2. One UPS package dropped off at the same time is still not scanned ( obviously not picked up yet ) as of right now ( it's now Wednesday 1/3 ). I realize the Holidays may have something to do with it, and it may not necessarily be their fault, but this is not acceptable, especially when running a business and your customers are told their item will ship within 24 hours, and now the tracking looks like they weren't dropped off until 3 days later. I normally don't leave reviews, and this may not seem like a big issue, but my fast shipping times contribute to the success of my business, and it looks bad on me and will no doubt have an affect on future sales. read more

This place is most definitely understaffed and deals with several auction houses. When you call, it is hit or miss if you get someone to answer. I am sure the owner probably lives in Desert View or one of the other upscale neighborhoods north of Phoenix. Just sitting up there watching the cash roll in. Three weeks to ship and convoluted answers when you finally get through to a human. Turned me off on buying from the auction houses that use this place. The worst part is if they have your item and they want to charge you storage fee after two weeks. They had my item for three weeks. That should work both ways. But of course it is only items that have not been paid for shipping wise. Yep, watching the money roll in and then its just crickets and certainly on their terms and time line. So bend over and take your chances. read more

I needed to copy and fax papers and needed help. Shania was so helpful and sweet telling me how to do it and keep copies for my protection. I love her being so helpful!!!!! She is definitely someone I would go to to send a fax again. Thank you so much for your help today!!!! Monica Miller. read more

So, I have been using these folks for years. I have sent everything from electronics to firearms and have never had an issue. Lately, since working from home I have been shipping just a ton of laptops and several servers with literally zero issues. read more

I have been going to Westside Mail Center for a few years and they always take care of all my mailing needs. They are very efficient friendly, and professional and call me by name when I come into their store. Not many businesses do that nowadays. The employees are so pleasant and work together very well. They go the "Extra Mile" to make sure that their customers are taken care of, which is another reason I like to give them my business. This will always be my one-stop mailing center. read more

I was surfing yelp and Westside Mail Center popped up on my screen. I seen the poor reviews and just couldn't believe some of the things I read. So I wanted to give my opinion about the service I've received from Westside Mail Center over the 10 years I've been using their services. I met Len, the owner the first time I stepped in his door and he has always presented himself in a professional and calm way. He's always been very nice and knows his business well. Len isn't a kiss ass and doesn't say "my pleasure" like some places have started doing. He seems like a down to earth small business owner, and I appreciate that. Prices at WMC are slightly higher than the post office, but not like the examples on the reviews! How could a business stay in business charging $80 more than USPS? (Maybe someone got charged a jerk fee !? haha) As for slightly higher fees at WMC, I gladly pay them to keep me in one place and not have the 10+ ppl lines like at the Post Office. Think of it as a convivence fee of sorts. The Post Office is Walmart, they are the QT. You can ship USPS, FedEx, UPS and probably more carriers all at one stop. I also drop off Amazon returns when my wife is with me, keeps her out of Kohls! Final thought, when a package leaves WMC, if it gets lost, broken, etc, that's not on WMC or Len personally. You lost or didn't get your tracking number? Are you 5? You didn't know you needed a tracking number? Take a picture of it with your phone? Life's hard, it's harder when you're stupid, but that's not WMC's fault! This is my personal rant now towards some of the reviewers to this establishment and other places. As for the 1 star ratings due to mask issues (this is written 06/27/21). It's your option to wear a mask! It's your option to wear a mask at Walmart, Costco and just about everywhere else these days. It's your option to open the door and walk in. If you're so worried about it, DON'T WALK IN!! Reviewers that put 1 star to a business for mask policies the government establishes is just stupid and Yelp should remove them! Stop it! You're being an idiot and hurting a local small business. Go somewhere else! read more

Love coming here - they are always super nice and helpful. There is never a long wait and I don't find the prices to be that different from shipping at the post office or UPS. read more

These are the best shippers I use. I ship 4 to 10 shipments a week from all over the U.S. They have been the most helpful and reliable I have found. They are always friendly to deal with and I have not had anything come in damaged. I do ship very delicate things and they are always reasonable to ship with, and I have many shippers to compare with. If you are shipping please use these folks you won't be sorry. read more

STEER CLEAR! they'll take your money and you won't get your parcel. Lenny is rude and doesn't listen and shouts a lot, lost me a chunk of money, and blamed me? people in the uk seriously choose someone else because it'll go wrong and they'll return your good back to bradfords who are obviously involved in this and then bradfords will offer you a refund less 25% restocking fee? So for me that would've been $350 and the $398 I've already lost because of westside mail'! I spent a lot of money and paid immediately to bradfords and they both have been no help whatsoever and they still have my money and the items, I really hate both of these companies, taking full advantage of uk citizens read more

This location has P.O. Boxes which is handy if needed. The owner is always super helpful and friendly. Been coming here over 10 years. Sometimes especially with little ones in tow I do not want tonstsnd in long lines during the holidays when our post office can be super busy. read more

I am surprised to see any negative reviews for Westside Mail Center. I ship a ton of stuff for work and have been here several times and the service is great plus I have never felt like their prices were unusually high. I usually check what it would cost to take a box to the UPS store online to compare prices and they are usually about the same here or cheaper. Also if you have fragile items or electronics AND you want your package to get there in one piece, UPS ground is NOT the way to go. I needed to ship a huge 60+ lb. server from here to Chicago. I had no box or packing material and needed to get it there in one piece. They made a custom box with packing and it got there in perfect condition, not a scratch and it was only $150 including packing. Try going to the UPS store and see it they will do that for ya! I guarantee it would cost 3X that and it will be damaged when it gets there. Local business that I am happy to support. They take care of their customers and I will continue to do business here. read more

If I could give zero stars, I would. He charged me $110 to ship something priority overnight, but when I checked USPS rates, it was only like $25-$30! DO NOT USE THIS PLACE! It's a complete and total ripoff and you can get MUCH better rates elsewhere! read more

I've been using their shipping services for many years, and all of my packages arrive on time, intact, and for a very reasonable price. Owner and associates are very personable and helpful. read more

Absolutely the best local mail shop, one stop, easy to drop facility located conveniently and staffed with most amazing employees ever!!! The atmosphere is welcoming, safe and reliable! The employees are beyond friendly, professional and knowledgeable!!! From faxing to a notary this location has it all and with a welcoming beautiful smile!!! read more

Not one employee was wearing a mask and I feel like my shipping cost was way overpriced. Will not be going back.

Zero Stars! Would-be customers beware. I purchased over 100 Blu-ray discs through a local auction and was referred to Westside for shipping. When I called, I got the owner who was very cordial and agreed to pick up the items and gey back to me with a quote. Weĺl, within a few days, he called me back and again was very cordial. Base on the quoted weight, I went with the slow boat rate of $49 since there was no rush. Well. Long story short, the package never arrived. I make a lot of auction purchases, and though rare, it's not uncommon for shipments to take longer than usual, and that's even before this current environment we now find ourselves. But in any case, when I call to enquire, a young gentleman answers and attempts to assist me. After explaining the situation, he looks it up, but can't find anything in his system. He takes my contact info, says that he will look into it and give me a callback. Again, the young man was very courteous, so I think, hey, no big deal. Well, a few minutes later, I get a call from the owner (yes, recognize his voice). Only this time, he's immediately on the defensive. He tell me that according to the tracking number, the package was damaged so badly that it had to be destroyed in Atlanta, and that theres nothing he can do about it. By now I'm ticked! Not because of his claim about the package, but his attitude. By now he's being Grade A. He proceeded to rant on about 'what is he supposed to do with his employees that are making hourly wages'; in the meantime, I'm wondering what the heck does what he pays his employees have to do with my package! After a brief back and forth, he tells me that I'm more than welcome to call the USPS and argue with them. But guess what, wait for it... as of this review, he still has not provided me with the tracking information. Go figure! Buyer Beware! read more

Everyone at this facility went out of their way to be very helpful. Everyone was very friendly. I would recommend this facility to everyone. read more

Packages came safely and in the time expected. Lila was particularly helpful and friendly. Thank you all.

Outstanding work. The package was delivered to my house; when I picked it up, I thought the item had been wrapping by a computer controlled machine. It wasn't - it was done by hand. The lines were plum; the tape was straight without bubbles. No loose tape or paper. Like everyone else during COVID, I do a lot of on-line shopping. I think this is the best wrapped package I've ever received - including items received before COVID. EVER. Great work. read more

The only place I trust with all my shipping & mail needs. I run a small business and ship out orders almost every week. I know whatever I need they can help me even down to getting the right box sizes for not cookie cutter items. Super fair prices. The staff is amazing so kind & friendly everyone is very helpful and just the best people. The owner has taken the stress of shipping for my small business away and let me tell you that's a big deal! So thankful to have found you guys! read more

Beware of this business! Definitely over-priced and not very friendly. I'd gladly go somewhere else

I wear a mask to keep you safe, the least you could do is wear one as well, you work with random people, you could catch covid any day, even if you don't feel it you could be spreading it to all the customers. Last time I use your services. read more

Very friendly and helpful staff, convenient location. Easier than going to the post office.

I am disappointed that such a small item, that weighed less than two pounds, costed me $25 for shipping and handling. Excessive.