Nice UPS store that is easy to navigate and convenient. Service was fast and there was not a long wait on a weekday afternoon. I would stop here again. read more

The UPS Store - Shipping Centers Near Me - Surprise, Arizona

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These people really put the Ass in Half-Ass, they were ignoring a guy who couldn't connect to WiFi. I had to try and help him. They didn't know how to put wrapping paper in a box. I had to open it and redo it myself. Could tell the employees didn't do well with minimal pressure. I wasn't rude to them at all, was very kind. Just noticed that this is definitely not a hard working crew. read more

I love that my locations has a self service station for Amazon returns. It makes it so quick not only for Amazon returns but for people who need counter service. The staff is always friendly and helpful as well. read more

Won't be back. I needed help packaging a valuable comic book and septum nose ring was irritated that I interrupted her texting and then instead of helping me with the correct packing supplies, nonchalantly waved her arm towards a wall full.of envelopes telling me to grab what I wanted. I needed help from the "experts" and did not receive it. Sad thing...there was no one else in the store. Went to your competitor. read more

Horrible strong fragrance in this store, there was sewage smell and now they cover it with a horrible fragrance. We cannot be in this store anymore for 1 minute with having to air out our car, come home shower and wash all clothes. It is really horrible and must be very unhealthy. Before this occurred over several months now, we were very pleased with our mailbox. Now we can no longer stand to go in there! read more

I shipped two identical boxes from this location with an end destination of Hawaii. One made it and one was shipped to an Amazon return warehouse here in Phoenix. after talking with UPS I was informed this happens when the shipping location categorizes the package incorrectly when they receive it from the shipper. I never did receive my package back and filing an insurance claim now. To make it even worse, this is the second time this has happened from this location. I don't know why I even bother with this location. Not worth the risk, I would rather drive 2 miles away to the next UPS location. read more

I can't tell you how grateful I am that UPS accepts returns for Amazon. Always polite, efficient and happy to help customers, my UPS Store get a 5 star rating from me read more

I have done business at this location for many years, and everyone is always very friendly and helpful. However, until this last visit with Ms. Carry/Karry. She tried very hard to be rude to people. I watched her role her eyes and non-helpful to the African American lady that was standing at the counter and trying to return a couple of items. The customer was struggling in getting the correct return documents pulled up on her phone and she was made feel like she was an inconvenience. An older gentlemen that was also there noticed a bit of the tension as he attempted to make a funny joke to get Carry/Karry to smile and she just ignored him and walked away. Then my turn came about, I had 3 separate returns, I handed her the printout QR Codes along with the 3 items, she asked which QR code belong to each return, although the printout clearly stated each item. I told her it was on the sheet, she said they are not my items that are being returned. I asked what her name was, she provided her name and with a go Fu8*K yourself type of a grin. I thank any employee that has to work on a Sunday, however if she was not happy about being in there and assisting customers in a professional manner, then she had no business being there. Her behavior is unacceptable. Not the type of person I would want to be front line at my business handling customers. read more

Such superb customer service makes my Amazon returns such a breeze ! Will def see a lot of us here :)

Best UPS store in Arizona. customer service is spectacular. I appreciate the store being open on Sunday. keep up the good work!

Was here for less than a minute! The person who helped me was pleasant and friendly. Return process made quick and easy. They scan return code, take your return from you, and off you go! read more

Today we witnessed a very kind Notary public Jasmine. She is sooooo sweet and very patient with costumers. We're so glad she is at this store.Her presents make costumers feel comfortable. God bless you Jasmine! See you next time. read more

love the ladies who work here! They take great care of me! If I have an important package the ladies call to let me know I can come pick it up. read more

Outstanding service Ashley(manager). Ashley opened on time (per times on the door) Ashley helped start my day perfectly. She was welcoming and cheerful and had such a genuine nice and caring attitude. Thank you Ashley and UPS for helping me make a return with such speedy and professional service. Ashley has a great attitude and was so helpful. As the customers walked in behind me she greeted each one with a smile and eye to eye contact and I can't thank you enough to have had this very impressive , cheerful and professional experience at UPS this morning. When you stop here, make sure to catch Ashley's great attitude and smile, it'll change your day or start your day for the better. Thanks UPS. I'm retired Army and a disabled Veteran . I love precision and attention to detail, Ashley reminded me of why I served: "for people like Ashley. It's also great that this UPS offers a Military discount. I feel even more appreciated read more

The UPS Store - Cleanliness and organized UPS - Shipping Centers Near Me - Surprise, Arizona

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I've come to this UPS location a number of times and have always had a pleasant experience with the workers but always felt a weird vibe from who I assume is the owner. This one girl who is amazingly personable and friendly (and does an amazing cat eye liner) is not only fast but efficient continues to get stared at by the owner, as if she wasn't happy with the work she was doing. ‍ Fast- forward to this Monday I took in a box to get returned back to Amazon. I presented my QR code and she began to tell me that beginning next week she will start charging people to print their labels for them. I proceeded to tell her that when I processed my reopen I was given a QR code not an option to print and pack your own box. I tried showing her examples of my own orders that required that but she didn't even understand/listen. I was returning a blow-up mattress and I couldn't shove it all the way in the box as pretty and neatly as they do when it arrived. She then started freaking out about how she couldn't do anything with this and that I needed another box. I was tired of hearing her complain so I said ok how much for a box? And her reply?? It's expensive! Ummmm I'm sorry aren't you on the business to sell and I'm contact with Amazon to accept their returns? I didn't make that decision for you so don't take it out on me. I was so frustrated that I just told her forget it and I'd figure something out. I ended up calling Amazon and they were completely shocked as to why she was trying to charge for a label when was already prepaid thru the QR code. I'm not upset about her denying the package but more so her tone. I would rather go to a place that's slower than deal with rudeness! read more

My sister in law and I went in because we needed to send a envelope out and didn't know how, Elliot the worker was very nice and super helpful!!! Definitely recommend this UPS store. read more

Had a really great experience here today. Needed a mailbox and within 10 minutes the transaction was complete. All of the employees here were very attentive to the customers and they had great attitudes. After having an absolutely horrible experience at the other UPS Store off Bell, it was so nice to be treated so well and get what I needed so quickly. They have my future business and will be referring friends and family to this business. read more

This place cares about customers and takes care of business . Much better store than UPS Store at Bell and the 303 they could careless about customers. read more

Management of this store takes ZERO responsibility for errors made by their employees bc of their garbage digital system. Once a shipment leaves the premises INCORRECTLY, they blame the customer. In this case, NO ADDTIONAL TAPE AS REQUESTED, NO FRAGILE LABEL. This occurred even after several attempts to get the counter clerk to listen and make corrections. They do NOT want to hear what service was received at store counter and they don't care what happens to your package. They WILL NOT make any corrections/refunds or assist to maintain ANY LEVEL OF CUSTOMER SERVICE. " Package was returned smashed with contents broken. This "manager" said she was not interested in continuing a phone conversation bc she wanted to talk about their rules and was not interested in hearing the story. "Once you sign on the line, that's it." That was her bottom line. read more

Love, love,love this location everyone is always so nice & courteous every time I've been here morning noon or evening. This is the UPS Store to go to thanks to the staff & management teem you're store ROCKS!!! read more

The UPS Store - Love this location - Shipping Centers Near Me - Surprise, Arizona

Absolutely horrendous. Dropped off a package to be shipped next day air to Chicago. They held onto the package for absolutely no reason for 7 days. They didn't even tell us they were doing so nor that there were some discrepancy with the package. After an investigation UPS found the package at the store and they returned it to our warehouse which is located less than 2 MILES away from the store and charged us another $30 on top of initially REFUSING to refund the $75 paid for a crucial next day air shipment that NEVER WAS SHIPPED. How does shipping a package 2 miles equal $30?!?!?! They claimed "hazardous material" since we marked the package as such because it was a small tablet with a battery. The thing is, for individual items like computers UPS doesn't even require small batteries inside them to be marked and shipped as hazardous materials...they just ship them. The package was declared as hazardous material with a small lithium ion battery simply as a professional courtesy towards UPS (also because it's standard practice to mark packages containing batteries as such so ISSUES SUCH AS THE ONE WE EXPERIENCED DON'T ARISE DURING SHIPPING!) UPS got rid of it's "no shipping batteries policy" years ago! So the STORE DOESN'T EVEN KNOW UPS' OWN POLICIES! UPS billing was even baffled because everybody knows you don't get charged for returned to sender shipments, especially not on the return trip back, but we got charged anyway. We ended up being charged $105 for a $75 package that never got delivered. Ended up mailing next day air via USPS (Post Office.) The Post Office asked ZERO questions, shipped the same tablet, packaged exactly the same, for a third of the price with NO ISSUES. 3+ months later we're still fighting UPS about these charges on our account since numerous random charges keep popping up in regards to that shipment. UPS' billing department is currently trying to fix the ridiculous charges that we received. The manager here needs to take accountability for the terrible service here and an investigation needs to be launched into the shady business practices. read more

I have to say that I am extremely disappointed in this UPS store. I've never gone into a UPS store and been told I had to pay for them to print a UPS label. They are being paid for the return of the package. Why do I need to pay them to print their own label? I wouldn't be surprised if they start charging you to walk in the door to me. This is just nothing but greed. read more

They are always quick and friendly. It's convenient for Amazon returns. The parking lot is usually pretty busy.

No cell service in the store ( we tried two different phones on two different major carriers) and they don't have wifi. Pretty ridiculous that a business store doesn't have wifi in my opinion. Employees were rude about it as well. read more

DO NOT GO HERE IF YOU VALUE YOUR HEALTH AND THOSE AROUND YOU! No one in this store wears masks. They try to claim they all have health issues so they don't have too. I have asthma and I wear a 3 layer fabric mask plus a fiter with no problem. I have spoken to my doctor and was told it's ridiculous to claim you can't breath through cotton fabrics. These people are not just putting there own lives on the line but the are potentially spreading COVID-19 and don't care. By abusing and misusing the medical excuse they by pass the law. Anyone that went in that store that gets COVID-19...I would sue them! They have a lot of complaints filed against them. My advice stay away. There are other options in Surprise. read more

Brandon did a great job in retrieving a package that I decided not to ship. The package was on the loading dock at the end of the day, so he had to go look among all the boxes. He could have just said we can't retrieve it. 100% effort by Brandon saved me a considerable expense. read more

Courtney was so happy and helpful best customer service! Fast and up beat!! Made my day!

So I've used this place on server also occasions. This is now the second time I've showed up a few minutes before closing to find out the doors are locked 5-10 minutes before they close. That's very disappointing! Specially when the worker was sitting in her car at 4:57 meaning they have been closed quite a bit early. Door says 5pm. If your business says 5pm that's when the doors should be locked not 4:55 not 4:50. read more

Came in today to return an Amazon package and all 6 employees did not have masks on. They have a sign that basically says they're within their rights and if you don't like it go somewhere else. I will never be coming back here, even when the pandemic has passed because it is clear that this store does not care about the well being of others. Disgusting. read more

I've been a customer for 8 years. Great staff, owner is a pleasure to work with. Highly recommended. read more

Super friendly staff and always quick service. Very respectful of customers. Could use a little better parking but is what it is.

I've been going here for 4 years. This woman must be a new manager, "Punti" or something like that...couldn't understand her name. Both her and her associate refused to allow me to use their packing tape for my return item...I needed tape on the ends of the package, that's it! Never before have I been told by an ups store I have to buy tape from them, that they wouldn't allow me to use their massive quantities of packing tape behind the counter. Heck, every other time they have even do me it for me. This was insane...long time customer lost over tape!! Then I hear, in a degrading tone, "take it up with UPS, hun." I'm not your "hun," also...you are UPS. Horrible experience...I will never go back to ANY UPS store, I'd advise others not to either of these are supposedly their new policies. read more

I like this UPS location. The employees are friendly and efficient and this location is usually pretty quiet. I often stop here after work if I need to send a package out. The process is always quick and easy. read more

The customer service just isn't really there all the time with this location. I went to go do a return for a package I received from amazing and showed the barcode from my phone. The customer service rep did the transaction but didn't tell me that the way she was packaging my item had fees until she had practically finished everything. I don't mind paying but at least explain to a customer what you're charging them for before you start doing anything. Reps seemed really distracted with side conversations read more

I went to usp to return a package from Amazon. They wanted to charge me $12 just to tape the return label onto the boxes. Seriously u that hard up for Money you need to charge customer to use the tape, not even alot of tape. Now i have to go 20 mins home to tape it together and go all the way back cause they want to be money hungry assholes. Next time I will ask for a fed ex return. read more

Went in yesterday to drop off a package and not even one of the four employees were wearing a mask. This is why we can't get rid of this virus in our country. Too many "I have rights" whiners out there that keep the virus going here in the U.S. I won't be returning to this location. read more

I shipped my $2k pair of binoculars to get repaired from here. It showed it was shipped one day, then the label was printed the next day and now the package was mysteriously lost. I'm not buying it. I haven't been able to get any more details, other than it's lost and to call where I shipped it and see if they got it. I would not ship anything from this store, I don't even feel like it was probably shipped. I think the package was "lost" before it even got a chance to get shipped from this store. read more

I like the location of this store. I am slowly getting to know the staff and I am getting more comfortable with them. They could be a little more genuine and friendly. Also, please, please answer your phone when it rings. I called the other day and it rang forever and never did connect. I will check back and hopefully a 5 star is warranted..... read more

I really like this UPS location . Everyone here is so friendly and patient. As I write this review I can see their smiles on their happy faces. I know these guys sometimes have some rough days but they always seem like some cool folks. This location is just off the 303 freeway near the Albertsons grocery store. read more

I was looking to get a book shrink wrapped to ship. I called and asked if this was something that could be done and was informed it was easy and should cost about a dollar. When I got there the lady took my book to shrink wrap it and brought it back looking like a 10 year old did it and the. Informed me that it would be $8. I was shocked because I could've done what she did at home with plastic wrap and wouldn't have to spend $8. Disappointing. read more