Nice UPS store that is easy to navigate and convenient. Service was fast and there was not a long…read morewait on a weekday afternoon. I would stop here again.

These people really put the Ass in Half-Ass, they were ignoring a guy who couldn't connect to WiFi…read more I had to try and help him. They didn't know how to put wrapping paper in a box. I had to open it and redo it myself. Could tell the employees didn't do well with minimal pressure. I wasn't rude to them at all, was very kind. Just noticed that this is definitely not a hard working crew.

Just came across this page. I used Westside back in 2023 to mail home furnishings after my father…read morepassed away. They were great with impeccable customer service. The professionally boxed wall hanging pictures with TLC then provided the most economical shipping method. They saved me a lot of time and eased my headaches. Thank You Westside!

Got an estimate for less than 300 dollars, agreed to have painting (no frame) shipped. Westside…read moreMail Center changed estimate to more than three times that unless it was rolled up. Other paintings with frames have cost me 275. A bronze, delicate, from Toulouse France costs me $450. How on earth Westside charges this much is beyond me. The most difficult people to deal with. Offer to ship, then switch to a high estimate. Unethical. I cannot purchase from the auction house that recommends these people, an auction house that will not accept responsibility for insuring a rolled up painting. Bradford's is losing my business. I know that means little to them, but in my experience, those who ignore such problems are ignoring others who have these issues. Very frustrating.

These guys always keep the lines moving. It's always busy but you're in and out quickly. Love the…read moreease of doing Amazon returns and mailing my mail. Convenient location, easy parking. Great customer service, everyone is friendly and helpful. The down side is mailing packages, way higher in price than the post office.

The customer service I received was incredibly awful I just feel astonished…read more I brought in shoes for a return and on my phone was an QR electronic label it said to put in original packing if you have it. I didn't I just had the box and I let the lady know. She made me feel less than an inch small by telling me she couldn't help me unless I have the original packaging or to go to the place I purchased the shoes (which was shipped online actually) I showed her the receipt though She said she couldn't help Me so I said ok, I got the shoes and proceeded to walk out. I heard her mumble loud enough as I was it walking Her exact words was "next time read the words it's that simple" I then looked over and said was that necessary to make comments and be mean She then lied and said I didn't say anything. I swear on my life she did and she was very very mean not even polite. I will never ever ever go back to this UPS store again !!!

Always quick service in this location in Surprise AZ. Very helpful folks in there. Convenience…read morelocation for our family

The courteous, efficient and professional customer service at this UPS Store is exceptional…read more Garrett, Wanisha, Jessica, Trayvon, Jovan and every other employee I've interacted with are always willing to go the extra mile to make sure customers receive first rate service, even when there are multiple customers in the store. This UPS Store also has the ability to handle some custom copying and printing orders you don't find in other UPS Stores. Everybody there deserves recognition as their work is not easy and yet they consistently maintain a level of excellence that has definitely earned my sincere appreciation and respect. Highly recommended!

We use this store for Fedx overnight documents and shipping services…read more It's conveniently located and has a helpful crew to answer your questions and ships quickly. Parking is shared in a very busy shopping center full of restaurants and IMAX Theater reducing my score.

With an excellent staff and prompt service, it is always a pleasure to visit! The store also has…read moremany extras like greeting cards. Helen V

Update, on Dec 23, they emailed mailbox holders that they would be closed the same day, Dec 23…read more until Jan 5 as they undergo a change in Management. So if you had any last minute Xmas gifts ( or any other important mail or packages) that would have arrived Dec 23 or Dec 24, without warning they announced they were closed for two weeks with no way of getting your mail or packages. At least give ppl a couple days notice! Luckily my wife was forgiving and was ok with a gift 3 weeks later. This was very poorly planned out on their part and wasn't near any realm of good customer service. They've lost my trust.

This place wants to charge you $3 to print the fedex prepaid label. What's the point of a prepaid…read morelabel if I'm going to pay you to simply print it off and stick it to the box?

The worst customer service experience ever!!! the older gentleman in there talked down to me and…read moremade me sound stupid in front of everybody saying stuff like " you don't know what customer packaging is?" No sir, I know what it is. I just needed help with it. There are definitely more professional ways to explain something to a customer. I asked if I could use their tape, he responded with "no you can't use my tape. I can sell you one." which is fine., I would have bought the tape but the way he said it was so rude and condescending. He spoke to me as if I was a little kid not knowing what I'm doing. Please be more professional and less of a butthole.!

If you want to pay a lot for shipping and have your package to arrive late and damaged, this is…read morethe store for you!

Online it says passports are walk-in on Saturday which isn't really true... when I think of walk in…read moreI think I can literally walk in and get it, maybe stand in line if others are their prior to me but no you walk in and you have to put yourself on a list for an appointment, that's if they have anymore openings that day...Thankfully they did, they had one more opening so I made the appointment and had to come back 3 hours later it was a little inconvenient since I live 40 minutes away but whatever. They were very friendly which was nice. The lady that assisted my children made sure we didn't have any questions or concerns before we left. She was very nice and interactive with the kids as they were getting a little antsy.

It's a post office. So, check online and make appointments as needed first. The self service…read moremachine is great. Sometimes the line is into the next room, so give yourself plenty of time. However, unless you are a weekly visitor, it isn't a big deal. I've never had any issues with the staff at all. All kind and knowledgeable. Lots of (unnecessary) complaints here. It isn't as bad as everyone says.