This location closed with only 3 days notice, which came from the post office. We paid for a year…read moreand are out our money. My value rating is 0....

I revisited this store today - sadly, they just don't improve. There was a female employee - 20/30…read morewith straightish hair that acted like I was putting her out for giving her my packages. Just unbelievably rude. Do better -- we have choices, there are mailbox places ALL over this area. You don't need to act like we're insulting your intelligence by asking you to mail our packages. Seriously - just do better. It wouldn't hurt you to be kind, friendly, welcoming, etc.

Old place was awesome. Seems like the newer location is the same. Way to go!!…read moreHot Wheels and other die cast honey hole. And I guess postal services are available as well?

Went for notary documents and left with snacks, collectible hot wheels, and new place to visitread more

This review is for the crew at 9069 W Olive Ave Ste 111, Peoria, AZ 85345…read more The two people in your store Sunday June 7 2026 were exemplary employees. They went out of their ways to help us with a return after we left our traditional method of payment behind at home. It was important to me to get this return accomplished I'd been avoiding, so their help is appreciated more than they realize. I've definitely never had better service at any shipping spot. They actually made my day. I hope this gets back to them. Truly appreciate you!

I'm trying to write a specific review for the UPS store on Thunderbird road in Peoria, Az…read more I was the first one this AM, & Elizabeth was a great helper to me with my heavy packages & put my pre-printed shipping labels in a clear envelope that UPS provided. She suggested it was easier than taping them on( which I did for the 1st one) no one has ever offered that to me, & I always use this store for sending packages. I'm thankful for Elizabeth's help today! She deserves to be acknowledged for her customer service.

Nice UPS store that is always busy, this is a very convenient location for west valley and Peoria…read morearea so there is normally a line and parking sometimes can be a struggle. But the workers are always nice and friendly. I got here a lot for returns. We have also used them as a notary and it was fast and easy.

I'm really sorry to have upset my wife. I'm disabled and use a wheelchair, and I ordered something…read morefrom Amazon, but it didn't work out, so I need to return it. (I really love Amazon's return policy!) That was quite a challenge! It weighs 22 pounds, which is too heavy for my grandma to pick up. The mistake was that I told my wife to take it to the UPS Store next to the Starbucks on Lake Plesant and Happy Valley. 24654 N Lake Pleasant Pkwy #103, Peoria, AZ 85383 I told her that the friendly, nice, healthy people would help her get it out of the car. Big mistake. They told her they were too busy to help and were very mean to her. Maybe we should change the description of the people who work there from, friendly, nice and healthy to, a bunch of lazy, mean people. After all, what is it going to be, maybe 2 minutes, to help grandma? Now I'm going to have to find a better place for her to go.

I am in the process of buying a home and needed 7 different documents notarized. I showed up late,…read moreafter work and they were still able to help me out. Kylie was great! Very thorough and polite. Her co-worker Beth was holding it down and helped everyone with a smile. I was nervous to go in because they had some rough reviews, but I personally had a great experience. I would definitely go back to this location.

Manager spoke to me like I was a child, she was extremely rude and unhelpful. Literally just needed…read morehelp with documents and notarizing and she treated me like I was an idiot. It was actually embarrassing as hell. Edit* I went to another notary with the exact same documentation that they refused to notarize at this UPS. They were very nice and said I had the appropriate documents and got what I needed notarized. I have no clue why the manager at this location spoke to me the way she did and denied to help me. UPS should revisit employee training and customer service at this location. Edit 2* Interesting response. You claim the documents were incomplete or improperly filled out, yet I took the exact same documents to another notary shortly afterward and they were notarized without any issue. Those two things cannot both be true. My complaint was never that you followed the law. My complaint was that I was treated with unnecessary disrespect while simply asking for help. Instead of acknowledging that concern, this response just assumes the documents were the problem despite evidence to the contrary. The notarization was completed elsewhere with the exact same paperwork. The difference wasn't the documentation. The difference was professionalism.

Helpful and have a variety of ways to help with mail / shipping needs. Definitely recommendread more

Well the website says open til 6. NOT THEY CLOSE BEFORE 5.00 PM. I think the mailing business…read moremust be a very hard job. The customer service is nill.

I had such a good experience at this UPS Store thanks to the manager, Alissia. She was so patient…read morethe whole time, even with all the chaos going on around her. Nothing seemed to bother her -- she just kept helping people, answering questions, and even picking up phone calls like it was no big deal. She made sure everyone felt seen and kept reassuring us that she'd be right with us. Honestly, you don't run into people like her very often anymore. This UPS Store is lucky to have her.

The employees at the counter are so friendly and accurate with how they accept your packages…read moreprocess your returns and or pick ups, providing all of their great services even has a post office on on site. Highly recommend.

Customer service was awesome!! The ladies there went above…read moreand beyond for me. Forever grateful! Will use services in the future! Thanks again ladies!

The owner was awesome as usual. Had an Amazon return. Seller only provided 1 label for 2 boxes so…read moreit showed it was never delivered to me. They only provided 1 returning label, so we took everything out of 2 boxes and double bagged it in a 2 double bagged trash bags, so we could use 1 label. Probably the reason it never showed it was shipped to me in the fort place. Luckily for them I am honest. I appreciate her taking the time to think outside the Office Toolbox. Ha ha pun intended. Theybare always so sweet here. From shipping, returns, finger printing, to passports-They will take great care of you here.

Just came across this page. I used Westside back in 2023 to mail home furnishings after my father…read morepassed away. They were great with impeccable customer service. The professionally boxed wall hanging pictures with TLC then provided the most economical shipping method. They saved me a lot of time and eased my headaches. Thank You Westside!

Got an estimate for less than 300 dollars, agreed to have painting (no frame) shipped. Westside…read moreMail Center changed estimate to more than three times that unless it was rolled up. Other paintings with frames have cost me 275. A bronze, delicate, from Toulouse France costs me $450. How on earth Westside charges this much is beyond me. The most difficult people to deal with. Offer to ship, then switch to a high estimate. Unethical. I cannot purchase from the auction house that recommends these people, an auction house that will not accept responsibility for insuring a rolled up painting. Bradford's is losing my business. I know that means little to them, but in my experience, those who ignore such problems are ignoring others who have these issues. Very frustrating.

stopped by The Mail Shop yesterday and had a great experience. The lady working there was super…read morenice, printed my shipping label for me, and got my package dropped off quick and easy. Whole process was easy peasy. Definitely going to start coming here moving forward instead of ups store

The box I received was a single box the clock was wrapped in a double layer of extremely thin…read morebubble wrap and the clock was in the box lying diagonally with nothing to support it(eg. no packing peanuts to cushion it). Thus it was damaged in shipping.