I had such a good experience at this UPS Store thanks to the manager, Alissia. She was so patient the whole time, even with all the chaos going on around her. Nothing seemed to bother her -- she just kept helping people, answering questions, and even picking up phone calls like it was no big deal. She made sure everyone felt seen and kept reassuring us that she'd be right with us. Honestly, you don't run into people like her very often anymore. This UPS Store is lucky to have her. read more

The employees at the counter are so friendly and accurate with how they accept your packages process your returns and or pick ups, providing all of their great services even has a post office on on site. Highly recommend. read more

I have never been to this store. My wife put in a return to Amazon at this store. I just have to say, the young lady, Amy, working today was on it. Everyone that walked in was welcomed, she was very thorough and very polite with an older gentleman who was asking alot of questions and not in any rush. She never made a look or acted annoyed at all. She was extremely helpful through it all and assisted others when possible to keep people from having to wait too long. This type of Customer Service is rare in this day and age and was definitely appreciated by this guy. Thanks Amy, and keep up The good work. read more

I had an amazing experience at this UPS Store! Alissia was such a delight to work with. I was mailing some of my recently deceased father's belongings to a family member and Alissia was professional, sympathetic, and efficient. She made the experience really seamless and took the time to explain how she would care for these items (wrapping in plastic to prevent water damage, etc). Alissia is a valuable team player at this location! read more

Brayden is the best!!!! I come into this store often. Shipping, printing, returns. Brayden is super helpful. He goes above and beyond to help. read more

I can appreciate the convenience of having this store near me in place of an actual USPS location but if their knowledge of how USPS works or their pricing, then why bother working outside of UPS? I went there yesterday for pricing for a medium 4lbs package to Guam and was quoted $357 for door delivery from UPS and $58 for USPS for delivery to customs at Guam where they said it may or may not be delivered and then there would be an unknown charge of "any amount". In other words, good luck if it gets delivered. So I chose not to proceed with that kind of pricing for items within the box that cost less than $75. Next I headed to FedEx where they wanted $286. Jeez!!!!!! Today I went to an actual USPS location and the Priority Delivery cost for door delivery was just $17. Yep $17 read more

Been going here for over two years and have never had a bad experience. In fact, it is common for the staff to go way above and beyond. Highly recommended. read more

Updated: New Management is absolutely horrendous. My box renews this month. I will be going elsewhere. Kylie is not customer service driven and couldn't care less. Can't get mail after hours anymore. They will not tell you what you have for mail. And you can't send someone else to pickup your mail. I have had my mailbox here for a few years now. Absolutely love this store!! They are always there to help and great hours. Makes life easy with shipping. read more

This location is very convenient for my self as a parking lot .. some convenient stores fast service very help full staff ... specially the pretty lady with a long black hair ( don't kno her name ) she is very very nice n pleasant .. thank you for being there .. keep up the good work read more

I come here embarrassingly often for returns. Howeverrrr, I always love coming in to see the employees here. They are always so sweet! I have never had a bad experience at this location. read more

The UPS store on Lake Pleasant Rd is my place for Amazon package returns and dropping off my packages from my small business. They are always friendly and helpful. It is very easy and fast! Sometimes you will get a few people in the waiting line. read more

My wife and I were miles from home and unexpectedly were in need of a notary. Many UPS stores offer the services so we decided on this one. Great customer service, knowledgeable staff and in and out quick as a whistle. Not only did they notarize, they also mailed it Certified for us. Thank you! read more

This place is less than a mile from our house and we use it all the time! We take our return packages in, drop them off and walk out. We just did so! It is so fast and easy. I do not understand a 1 star review!! They are great!! read more

I had to ship out an IKEA bookcase for a friend to Texas and of course as soon as we pulled up our toddler fell asleep after fighting nap time for 45 minutes. Note: toddlers have a spidey sense that when mom leaves the car or room, they will instantly wake up and wail and call for reinforcements. It's terrifying. #ifyouknowyouknow I called and asked if anyone could help me and the owner, Sharon (I think!?) was an absolute SAVIOR. She totally understood and made it a point to just run the transactions for me without having to risk waking up the demon spawn. read more

This is a really weird UPS store. I think it's franchised out and the owner lady is like disgruntled about it because she always tries to refuse packages for little reasons like the tape isn't completely covering the label or dumb stuff like that. She also has a very impatient attitude. I'd rather deal with a store that's not franchised and less bias and weird read more

Since this UPS store is near me--and I am constantly sending things back to Amazon--I am in there every once in awhile. The service has always been great and the staff are always nice, BUT today I had an exceptional person help me. I came in with 2 packages that had to go USPS and not UPS which Roxanne, the staff member, picked up on immediately (and I had not). She sold me two $.99 bags one for each and just took over without me saying a word. She bagged each item, fixed the papers to send back under the big label which she also cut with scissors, and threw them in the USPS container for pick-up. Never have I had anyone so efficient, so pleasant do this much for me anywhere, and I am so impressed with her. Wow--now THAT's customer service!!! read more

This is my go to place for UPS. They are always friendly with quick service. I can't believe someone complained just try another location and see how slow and grump they are. Excellent location and super service read more

Terrible service. They were unbelievably busy and the owner, Sharon, was not helpful at all. Went for a return as instructed they would not take the label that printed. The associate, Brayden told me to cancel my return and try again so I did this in front of them. I got the label that they needed and then they tried to charge me for it. Ridiculous, no sense of customer service at all. Worst owner of a business I have ever seen, not willing to solve issues at all. Associates aren't that great either. Try another location, the extra time will be worth it. read more

They have the nicest people here! Great service. Smiles and friendly. I love their selection of greeting cards.

Very good service fast and efficient for me and very helpful employees very cool place

The staff is so extremely nice and helpful. Love this location. The are frriendly ffrom the mooment you walk in til your back out the door.

The ladies that work here are absolutely amazing. I visit quite a bit with Amazon returns and they are always so helpful and polite here!!!

This is my favorite UPS store in this area. Staff is very friendly and always willing to help.

Are all Peoria people rude and unprofessional like the staff here? Was visiting and used this location for an Amazon return but 4 weeks later the $200 package is lost. When I reached out to this location trying to get answers I was told this... "We tell everyone the same thing - call Amazon" but wait, I have a receipt from you... when I called back to get her name a guy answered so I briefly explained what happened and asked for her name but was denied that info and rudely given the same Amazon speach. Im really happy they have 4+ stars and give the rest of their customers good service but I expected more from an upscale neighborhood- maybe y'all should come visit our UPS store so you can see what REAL service is. Im kinda excited after the fact because now I will be in touch with their owners due to the receipt I have proving their inadequacy... the two clers working 9/10/21 at 5:30pm should get ready for the battle ahead read more

Left there today. Both customer service agents were very helpful and very friendly. There was a long line and they got it down quickly. Which I was happy about since COVID-19 is here. read more

They were great and my package arrived on time. Very easy to work with and I will continue using them. Amber was great to work with and had a smile on her face the entire time. read more

I was very impressed! I had a package that was delivered to me when I wasn't home, which needed a signature in order for delivery. I was very surprised to find out that they brought my package to the closest UPS store to my house. I called the morning after and spoke with a really pleasant lady on the phone. I asked her to verify that my package was there before I drove down there. She was very kind, and checked for my package. With history of having problems with UPS in the past I was very surprised to find out that my package was there and ready. When I came in I presented my ID to the same lady that I spoke to you on the phone and she remembered me. With a simple signature and a check of my ID I got my package and I was on my way. Good experience read more

Mary was very helpful with the shipping of my packages for Christmas. She took the time to compare the USPS postage and UPS shipping rates. She even discovered an error with the address on one of the packages. Great service. read more

Quick, efficient, and super friendly. Thanks for all your help Donna. Rockstar service!

Great service and Happy people! What a pleasure to visit this store! This will be my new location to use and they even gave me a coupon book to use! Thanks UPS read more

Hello??? They open at 7:30. That's in it self is worth 4 stars. I like the hours of this place.

The guy at the front desk has no idea what he is doing. He charged me for the wrong mail and refused to refund the money. I can't believe the people working are so retarded, dumb and arrogant. read more