Today, I went to the post office because I had three packages that were marked as undelivered to my…read morenew address because it said "address unknown ". Kim was very friendly and helpful, and she explained that even though I changed my address on the website like you're supposed to do, you still have to physically go to your home post office to let them know that you moved. Once you do this, they update the mailbox with everybody who receives mail at that address. I have moved five times in the last seven years, living in Tucson, and I have never once had to do this. It is very frustrating, and at least two of my five packages have now been returned to sender. Why don't they say this on the website so you know you have to do it also? Is it specific to the ZIP Code? I have no idea but this was very very frustrating. Now I have to go through the annoying process of trying to get my packages re-ordered, which is very frustrating because I had already been waiting for them prior to this.

We recently had a package mailed to our central mailbox in our neighborhood. We received a…read moreconfirmation from the post office that it was delivered, but it was not in our box. While our new postal carrier was unwilling and or unable to provide a solution, I reached out to the post office on 59th Ave. and Brittany was able to address the issue. She came out within a half an hour of our phone call to find the package was put in our neighbor's Mailbox which we obviously did not have access to. She personally delivered the package to our front door to say hello with the package in hand. Her customer service and friendly smile was exceptional. Thanks so much Brittany for going the extra yard to get our package delivered to us and resolved the issue. Bill Campbell Glendale, AZ

Online it says passports are walk-in on Saturday which isn't really true... when I think of walk in…read moreI think I can literally walk in and get it, maybe stand in line if others are their prior to me but no you walk in and you have to put yourself on a list for an appointment, that's if they have anymore openings that day...Thankfully they did, they had one more opening so I made the appointment and had to come back 3 hours later it was a little inconvenient since I live 40 minutes away but whatever. They were very friendly which was nice. The lady that assisted my children made sure we didn't have any questions or concerns before we left. She was very nice and interactive with the kids as they were getting a little antsy.

Not sure why this place has such poor reviews. I use them for package pickup service and am happy…read morewith that. On high ticket items I drop them off in person and get a receipt. Sometimes the line is long but no big deal. Had an issue with a missing parcel delivered to the wrong address and they tracked it down.

As a rule, I'm not a fan of USPS because I find there is difficulty in knowing the difference…read morebetween a package being expected by a certain date vs. a package being anticipated by a certain date. These are very different things but not according to USPS. Anywho, I needed to return some shoes, & the vendor selected USPS as the method of return. Of course, I obliged. I came to this location because of how convenient it was. It was so small inside, I knew I was in love. Silly, I know but hear me out. When it's small, it generally means the customer service is going to be phenomenal & this is the type of place that they will get to know you OR, it's going to be so horrible you drive out of your way to avoid it. Luckily, it was the former. So pleasant & lovely. In & out. If I had to use USPS again, this is where I would come.

This post office is the best so far. Workers are super friendly and helpful with all the questions…read moreyou may have.

Customer service has been better as of late and they still aren't using the large smart boxes like…read morethey should and you have to wait in line to get your package

I went down there to get my passport ,they were very helpful, I have dyslexia...I filled some…read morethings out and that I did wrong...they fixed it for me...really amazing people's.

My experience at this post office location was quick and easy. I came in to send something to…read moresomeone out of state. Flat rate boxes and envelopes were easy to find. Postal employmee was quick and efficient while still being kind. I was in and out in about 5 minutes. On top of the free flat rate packaging, this location also sells boxes, wrapping, greeting cards, and gift cards. P.O. Boxes are also available to rent.

I have been to this location a few times and have never had an issue. I went this morning to mail…read moresome Christmas gifts to Alaska and expected a little wait with the holidays. When I walked in there were 3 employees manning the desk and a few people in line. The line moved quickly and before I knew it, it was my turn. I was greeted with a smile and asked how my day started out so far. All the employees were friendly and engaged even with how busy it was. Great customer service and I appreciate that. I will continue to come to this location as it's close by and I have never had any issues with delays or my packages. Thanks USPS!

What a sweet little secret! The Postal Service Worker ( don't like that Title). I had no clue about…read morethis little gem. I'm no longer going to the rat race down off of Bell. There are crazy and I mean that in every sense of the word! You are lucky no blessed to get out of there in less than an hour, because they have 1 person at the front. Your vehicle hasn't been hit by a senior citizen who needs their license taken away. I must not give anything else away, they might be showing up at this lovely post office. Please keep this place open. The Lady inside who works there, 30 years! Congratulations next time I will break out in song

The Sun City PO is the best, and if you go there ask for Mariee she is the best and nicest…read moreclerk.....

I have lived in my house 11 years and the amount of packages (WITH TRACKING) that have NOT been…read moredelivered into my mailbox after being marked "Delivered" is excessive. Tracking will show delivered, and it's not there! When you call the post office, they say they will look into but of course by that time someone else has revised your package. It's ridiculous. I receive other peoples mail, bills, etc in my box ALL THE TIME. I have received packages in my mailbox that were not mine and not addressed to me. I have taken these to the correct address and knocked on their door and gave it to them. This post office need to focus on training, do audit, or whatever it takes to get mail delivered to the correct addresses.

Rancho El Mirage way to much mail isn't being sent to the correct addresses no matter what you do…read moreby placing the name inside the box and the number outside it still get sent to other neighbors, A neighbor try to cash one of my homeowners insurance refund ìt a good thing that the stupid person went to my bank and since my daughter worked there she caught it the post office doesn't take blame too many cover up so contact the main post master to file complaints.

Very nice staff and convenient local which is appreciated. Thanks for good customer service.read more

Great place to mail items. Friendly staff. Short lines of anyread more

Honestly no idea why they even have a phone, if they refuse to actually use it. I've called 6 times…read morenow in the past 3 business days with no answer. This is my "assigned" post office but it's 30 minutes out of the way. I should be able to call them for a quick question and not have to drive that far away to just get an answer, not even for actual services. Ended up just getting a refund on my package and claiming it as lost since they can't answer the phone to help me locate it. I don't think anyone ever expects to enjoy the post office, but a bit more customer service would go a long ways here.

I just moved to Sun City and visited this Post Office for the first time today. The post office is…read morevery easy to locate and has plenty of parking. They have a nice assortment of packing supplies and even greeting cards. Sun was the person who helped me and she was the friendliest Post Office employee I have ever had help me at ANY Post Office