I love this Post Office. Anytime I send anything out here, the line is short, the service is…read moreexcellent (shout out to Pat), and its in a beautiful historic building. Whats not to like. Currently, parking on Filmore has free street parking. Then, it's a straight walk to the Post Office.

While I have visited the historic US Post Office Downtown on many occasions, the building is unique…read moreas it is also home to Arizona State University's Downtown Campus at the same time. I will review both at the same time along with the surrounding area. First, U.S. Post Office itself also known as the "Federal Building-U.S. Post Office" was built in the 1930s and was intentionally designed in the Spanish Colonial Revival style. It was added to the National Register of Historic Places in 1983. I find all of the staff who have helped me at the post office portion of the building on the first floor have been very friendly and helpful though there is often a queue during the day. The line usually goes fast, and the post office area is kept rather clean. When Arizona State University opened the Downtown Phoenix Campus in 2006, ASU took over the upper floor, basement level, and part of the first floor. ASU has the Student Center @ the Post Office on the first floor and then additional offices and conference rooms on all three levels. I have spent a lot of time on the upper floor where the Dean of Students office is as well as offices for Counseling Services, Student Connection & Community, Student Accessibility & Inclusive Learning Services, TRIO programs, ASU Police, Human Resources, and Career Services. On the first floor is the Student Center @ the Post Office (including the Undergraduate Student Government offices for and Changemaker Central) along with Facilities Management. On the basement is a space for ASU clubs and organizations, the Program & Activities Board offices, classrooms, and additional ASU academic services and offices. While the building is open from 8 AM to 9 PM on weekdays when classes are in session and 8 AM to 5 PM during breaks including the Summer. ASU offices are closed during weekends and university holidays. The only negative to the U.S. Post Office building is the challenge with security as there seem to have been a number of situations nearby right outside the north side of the building or even in the Civic Space Park on the south side of the building. Otherwise, the safety within the building is just fine, and the students, faculty, and staff at ASU still frequent the building. With a long history already between the post office itself and now ASU being there, I look forward to seeing what comes up next in the historic building!

Have avoided this PO like the plague for several months, but had an important letter to mail…read more There were some different staff there and they seemed to have their A/C turned on this time, which was good because it was 106 degrees today. One of the employees actually came out into the waiting area and queried those in line personally about whether they were merely picking up or dropping off a package that already had postage, instructing them to report to the far left window. At the far right was a newer employee who is extremely tall and muscular and friendly. As each customer left his window, he apologized for the wait, as there was a long line. But he works very fast, so the wait is not because of him. The female at the far left pickup window was a little strange. She had a big head bandana and crazy eyes. She had no one at her window and wasn't doing anything, nor was she announcing to newly arrived customers that if they only had a pickup or drop off they could come to her window -- other employees seemed to take on that "heavy mantle" FOR her. She only gave confrontational stares to customers in line, like she wanted to jump over the counter and fight with them for looking at her (probably wondering what her job was). The other employees were working a little slower, but not as slow as PAST longtime employees used to (maybe they finally retired). There used to be a middle aged lady with short spiky hair that worked so slow it was almost impossible to tell if she was moving. Just watching her made me feel like I was going into a coma. Maybe she is finally gone. SHE is the one who always SHOULD have apologized for the wait... Dare I say things are improving slightly over there. At least they had 4 active windows going. I'm curious as to what accounts for their sudden new motivation to actually do the jobs for which they are being handsomely paid... It is in a convenient location with good parking access IF you are going northbound on 7th Avenue. Otherwise you are pretty much SOL.

This is the worst post office in the country. The staff clearly hate their jobs (when you're…read moreactually able to interact with them), the counter closes earlier than any other post office I know of in phoenix (4:30 on weekdays, but last pickup is 5:00??), and the self-service options are always broken or out of service! I've actually had an attendant come out the door and YELL at me for freeing up the jammed drop box. Oh, I'm sorry -- that was YOUR job and you weren't doing it! I've seen staff empty out the same bin into a collection cart while tossing in boxes and muttering insane SON OF SAM things like "stupid people. What's wrong with people? Ugh!" Things *I* say, but mostly about the STAFF AT THIS POST OFFICE! Today I drove all the way over to ship packages with pre-paid postage knowing the staff wouldn't be present but the self-service box would likely be jammed... didn't even get that far! The ship station was out of printer paper and couldn't print ANY labels. I've seen them without receipt paper before, but this time it was the shipping labels and stamps! Wtf. They literally want to do the least, and they won't even let automation step in by letting customers do their job. I've had no less than 4 cases opened with USPS HQ where they've had to investigate the dumbest problems, and only THEN were they resolved. A missing green card, mail holds that never ended, other lost packages that show up after an agent had to research. Never drive to this post office if you need to ship something with a deadline.

It's a post office--there's not too much to say. Despite the huge size of the building, there are…read morevery few counters, so I've had somewhat long waits on occasion. Service is friendly when I get to the counter, though. This also is a postal location that offers passport services. I haven't used them in quite a while, but it was simple and fast when I did. For some reason, Google indicates that this location is permanently closed. As of June 4, 2026, that is not accurate.

This place will waste your time, we had made a passport appointment and we get there and apparently…read moreall of their passport appointments were cancelled. We drove over 15 minutes out of our way just to go back to the post office by us. They could have called and notified us that we could have just went to the other post office instead of wasting our time, money and gas. Don't bother with this place

I came to this post office because it was one of the few that had appointment slots for passport…read moreservices. I'm also grateful that I was able to take the photo there, since I did not have time to get them beforehand. The normal line around 9:30AM was not long at all (they open at 9am) and people were getting attended to quickly. The woman assisting me with my passport was very kind, everything was done quickly and I was out of there in less than 10 minutes. As always, be sure to take everything you need to avoid delays!

The individual that was helping me was very rude & unhelpful. I've never had an issue like this at…read moreother post offices. Left to go to a different location because of how rude & unhelpful this lady was.

wanted to update because i gave the foolish mistake of giving this location. another chance one…read moreperson didn't know how to work the register at all. the other person let her friend cut four people in line to mail his package. this location is garbage. avoid it like the plague. only way to show dissatisfaction is to never visit this location! thanks for wasting my time with your bs!!

I have to come here to mail boxes regularly…read more I'm really glad they have over the counter hours. My life is going to be a mess if that ever changes. I never know how much postage to put on my mail and I still have pen pals all over the place to send snail mail to, and I don't want that to change. I will be back soon to mail more. You just can't send a box in an email.

Best customer service I have experienced at a postal facility! Not only was I treated well but I…read moreobserved interactions between other customers and the employees. Every employee was patient and helpful, no matter how busy the post office was.

35th and Roosevelt post Office. Why 2.5 stars?…read more I've been here five times in five weeks. Never had a problem, nary a Rude-y Potal employee. I've watched many people come in for Passport work. We even came in for our Passport renewal. Always treated great, always found parking. Clean, neat, shiny. Got everything done just fine.

Considering the number of items USPS delivers, I believe the system functions pretty well…read more However, a piece of registered mail i'd launched hadn't reached final destination and I was trying to find it. I was directed to contact Post Office at 6825 S. 7th Street Phoenix where it was believed...my missing mail had landed.. I called and spoke with a brilliant employee named Daniel and BAM... great communicator asking probing questions...he immediately understood my objective. He took my number for a call back and within 30 minutes....BOOM...he called me to report he had located the missing package....wrong zip code was the issue:-( Daniel made the correction and told me my package would be delivered within a couple of days and ......BINGO...just like that...! received the green card confirming delivery. This experience with Daniel was outstanding...WOW....what an efficient interaction. Daniel gets 50 starts from me and I hope USPS realizes what a gem Daniel is. If he ran for POTUS, I would vote for him. Thank you Daniel!!!!

The staff here are very unprofessional. I understand you want to enjoy your time at work but when…read morethere is a long line of customers, that should be priority. There were two female clerks upon my arrival and about 7-8 customers ahead of me. A male clerk arrived soon after to assist anyone who is only picking up a package which was one person. During this time these clerks are joking and laughing, mocking someone's pregnancy while taking their sweet time. They were very spread apart from one another so they were practically yelling. Soon after 1 female and 1 male clerk left their stations to who knows where. The girl that was left needs an attitude adjustment. Shes just staring customers up and down like we are inconveniencing her. She can't even say good morning back. No way am I coming back here. I'll stick with UPS. This is part of the reason the USPS market is failing. It's just filled with unprofessional people that do not value their jobs.

I usually never have a problem when I go to my post office that is 10 minutes from where I live…read more However, lately, it has been very busy and the workers there show very little urgency to do much. Today I went and received unpleasant service that I have never received before. I'm hoping for a never again repeat experience.. clerk 94 attitude needs to be checked.

Gloria rocks. Thank you for awesome service and doing Great job. Word word word needread more

It used to be easy to pull in and drop off what you wanted to send - they've removed one of the…read moreboxes and this is all that remains. You cannot access it from inside your car. You have to physically get out of your car. There was a huge line of people inside waiting for service as well. What on earth do disabled people do?? What a mess