The staff here are very unprofessional. I understand you want to enjoy your time at work but when there is a long line of customers, that should be priority. There were two female clerks upon my arrival and about 7-8 customers ahead of me. A male clerk arrived soon after to assist anyone who is only picking up a package which was one person. During this time these clerks are joking and laughing, mocking someone's pregnancy while taking their sweet time. They were very spread apart from one another so they were practically yelling. Soon after 1 female and 1 male clerk left their stations to who knows where. The girl that was left needs an attitude adjustment. Shes just staring customers up and down like we are inconveniencing her. She can't even say good morning back. No way am I coming back here. I'll stick with UPS. This is part of the reason the USPS market is failing. It's just filled with unprofessional people that do not value their jobs. read more

US Post Office - Maryvale USPS - Post Offices Near Me - Phoenix, Arizona

I usually never have a problem when I go to my post office that is 10 minutes from where I live. However, lately, it has been very busy and the workers there show very little urgency to do much. Today I went and received unpleasant service that I have never received before. I'm hoping for a never again repeat experience.. clerk 94 attitude needs to be checked. read more

Terrible service, long wait time, understaffed. Very rude staff and employees. Do. It recommend ever using this post office if you don't have to read more

Always fast and easy for me. Staff is very nice. Only visited this post office 4 times but all 4 were great

Ship a lot of items to this post office never had any problems with packages and are always quick to be processed, only problem is the line is always full and there is only 1-2 staff helping out sometimes taking up to 20+ minutes to get your turn read more

Service was unnecessarily slow from all employees. I waited in line for 20 minutes to ship a package with only four people in front of me. There were three stations open but two of them were with the same people the entire 20 minutes, doing the same thing as me, just shipping a package, which in my experience takes 1-2 minutes or less. Then two of the workers just left their stations for 5-10 minutes and one of them didn't return and looked like she was going on her break with 17 people in line behind me. I was finally able to get to the register and the cashier didn't even charge me for the mailer they sell in store until I reminded her. Everyone seemed like they didn't know what they were doing or were just very slow. read more

WORST POST OFFICE. do not go there EVER, they lost my package and didn't care about it . And they are slow and incompetent

No one there knows what their doing. They told me to call the number on a business card they gave me about a package, so I call when I get home and the number has been disconnected. This post office definitely needs to be closed for good as it's useless. read more

The old lady working here needs to relax and lose the unnecessary attitude. Picked up my package I missed and she was rude to myself and even others being helped by her co workers. Quit your job if you don't like working with the community read more

Be wary of the newbies, they too lazy. Dude tried literally looking for my p.o. box using my name. I had the same luck doing the same. Besides that, and that's in Maryvale ( ) this place is aiiight. read more

I wish I could give this post office zero stars. they are terrible I had a package and in the middle of my transaction the clerk starts reading a personal text then when I called the clerk on it I was told it was an emergency then they refused to serve me and I had to go to the next clerk who only helped me grudgingly and refused to give me the other co workers name. this is typical they have close the entire office because of electrical problems. not one of the people I dealt with has any concept of what it means to work and leave their personal life at home. The absolute wors! read more

Didn't get the gentleman's name ( really wished I did ) he's the reason for the 5 stars, but the guy was super efficient and helped me with getting new mail keys, just wished it was consistent with other employees. read more

They continue to not actually pickup my packages. Even when I scheduled them for pickup. They mark them as picked up when they never completed the service at all. They don't even try to come to my front door as instructed. They never stop to get the package. read more

This place is probably the definition of incompetent. Anyone and everyone I spoke to who had no idea how to answer and sort of questions I would ask and would just dump me off on a supervisor. When with the supervisor they were equally as confused and let me know they would do their best to find my lost mail and I would get a call when they do or get a call to let me know they didn't. Well I didn't receive a call and had to come back down for the third time just to be told they still can't find it. Also don't even bother trying to call in to get any answers because no matter the time or day you call you will not get answer, not actual answers but no one will answer the phone, I tried, six different times. I don't even think I can blame them at this point it's safe to blame the postal system it's self because they obviously aren't properly trained and that is no fault of their own. read more

I waited with my 2 year old daughter in a very long line this morning around 0900. Finally reached the counter and asked about the fingerprinting, the gentleman then asked the other guy working the front with glasses if they still do fingerprints. The guy with the glasses said " not now". Okay I kindly left. Waited in the parking lot to see only a few customers would be in line. I walk back in with my daughter and waited in line, talked with the same gentleman, and he asked the guy in the glasses again, are they doing fingerprints. He said "not now", I said " okay what time should I come back?" He again said " not now" and I let him know it's my second time here, and then he said it's broken I replied, " well you should had led with that", then he gets all mad saying he doesn't know me ( which he doesn't know anyone standing in line) and no one has asked him about fingerprints. Please replay the cameras. I told him I was just here. Anyways this guy is very disrespectful trying to argue and over power his words by being loud infront of my daughter. Not even an apology for the inconvenience. It really didn't have to go this far but he insisted. Anyone know how to report him? Is it even worth it because I know they have a union. read more

I would like to express my gratitude and appreciation for the staff at the Marivale post office location!!! We needed to do the process to obtain new passports for my two sons. The arrival to the location was very early as we were correctly informed it's recommended to arrive early as they only have a spot for 4 walk-Ins a day. While waiting to be the lucky ones to be granted an opportunity to get our passports processed my husband and I noticed great service being rendered to anyone seeking for help. There was a huge request about passport information to which all the staff were on the same consistency relaying their answers- first come first serve, arrive early, etc. We were helped by a gentleman named Don; it was an awesome start we were called up to the desk at about 12:30 He was very knowledgeable and efficient, giving us advice on how to go about it since we needed to expedite our request. He was super patient with me when I needed to add more information on the application as he said that the more information they have the better! Our experience there was very pleasant; I would like to let all the staff know they are doing a fantastic job Thank you so much read more

Very unprofessional and rude. Went there for a walk in at the exact allotted time that was posted on the website but was unable to help me with the passport. read more

I can only comment in the evening hours, still open hours, but evening. I went to the post office, and oh man was it dark. I'm an not kidding when I say dark either, there wasn't a single light on in the parking lot, we used our brights!! The man walking with his gal had a flashlight, just to get across the parking lot, really?? For a post office, during evening hours, this seemed out of place. The inside lights were on, so there wasn't a power outage. I can't comment about the people inside, I didn't stay, it was too dark, and I was creeped out. I'm also not going back. read more

Customer service here is always horrible. Postal workers at this location are always rude and have an attitude.

This is less of a rating than it is a warning. Much of my business is conducted via mail. I obtain different, often one of a kind pieces, and put them together to make a specialized custom product. I have now been serviced by this post office for almost one year. To date there have been 8 different mail deliveries that have magically disappeared, usually by being put in someone else's box. You would think they would consider this a problem? Nope. It's me for ever bringing it up. The level of ambivalence towards towards those in the community is astonishing. Yesterday, I went in, as I had 7 times prior this year, and reported their tracking system indicated that my package had been delivered to my mailbox. It had not, it was put in one of my neighbors box. (Just as a touch of background, I live in a single family home neighborhood with in large cluster mailbox.) After reporting the package missing, a supervisor acknowledged the error and told me he was on it and would call me back within the hour. I'd heard this before. It was no surprise when he didn't call me once all day. So I went back in this morning, and a different supervisor said "you must have just not seen it in there." Seriously. Looked me in the eye and told me I missed a package in my own mailbox. And you as a consumer/victim of these arrogant clowns, we have no recourse. No refund. No disciplinary action. Just told to go away. I have lost thousands of dollars, literally, to this group of sloppy, arrogant jerks. It's not difficult to figure out where this kind of attitude and performance comes from. Despite the fact not once have I ever raised my voice, name called or spoken to anyone in a cynical or disrespectful fashion, the supervisor always seems angry at me. Anytime I report an issue, they react like I'm putting them out, like losing a $200 package that cannot be replaced isn't a big deal. Quit whining. Like they can't believe that I'm complaining about this, Like I'm the jerk. And as far as not speaking to someone in a disrespectful tone, don't expect the same courtesy back. I heard one mail employee literally say "F*** your mail" to what appeared to be a destitute African American woman in her 50's. I was at a loss. It's tough to realize that there are entire groups of people servicing the greater public, who just don't give a damn. My honest advice? Don't move to this neighborhood. I am literally being forced to move, I can't take the continual financial losses and dents to what was once a sterling reputation for service. It's just a sad situation when you see an entire operation views their customers as the problem instead of those they should assist. read more

As far as post office's go, I couldn't ask for anything else! Both times I've gone there was a lot of people in there, but the lines went so fast. Everyone was really nice and helpful. Don't let the reviews from "Karen's" fool you read more

This place sucks so damn bad worst service in every damn way. People are lazy to deliver packages and when they don't deliver they make it impossible to reschedule a redelivery. Then to top it off you can't get ahold of anyone ever on the phone just rings once. All the services are even worst in person they make it almost impossible for you to pick up a package that you bought. Amazon needs to put the entire USPS out of business. This is THE WORST delivery service ever. Never had one good experience with it. read more

Absolutely the worst Customer Service ever. Went in for a "walk in passport". These were to start at 1pm. I walked in at 12:50. Hardly anyone there. Went to the windo w when called. Explained what I needed. Man looked back at the Supervisor and states, " Are we doing walk in passports today"? Don the Supervisor states "We are not doing those today at this time". I said I know they start at 1pm. Can I sign up? Don says there is no sign in sheet... Then Don states we already have people waiting and it is first come first serve. No one was there for passports... This entire crew should be fired! read more

Made an appointment to get our passports. We arrived at 10:59 am on a Friday and were back in our car by 11:15. We had filled out our applications online prior, printed them out and brought them with us. We took photos there, and the man that helped us showed them to us in case we wanted a redo. Fast and friendly service 10/10 would recommend. read more

Employee Don has no work ethics. He was very rude pretty much towards every customer needing assistance with shipping. I thought USPS was here to help not be rude for first time shipping customers. read more

The postal office gave wrong information and the phone is always busy. I was trying to get a mail box key and called the post office and gave the address and I was answered that they will deliver the key. Waited for 2 days no key arrived. I personally arrived the post office and told that my address is not being offered the key. It took me 3 hours of drive and missed my work in order to get the key to receive medicine. Very bad services read more

I wish all of my employees demonstrate the level of dedication & ownership of their jobs as TYLER MARQUART does. This USPS is super nice (I drove from Arcadia to find out where my missing package was). Tyler went above and beyond! He sent a carrier out to the mis delivered house & then he took it upon himself to find the package & he got it to me that night! I've never experienced this. He should supervise & run the entire USPS, in my opinion. What an amazing employee. Thank you! read more

Poor customer service , rude service reps. For the last three years, we have had issues with mail not being deliver in our box for six or more months and no from the Maryvale Post office,Phoenix, AZ -can give us an answer. We have had our box for 33 years and I was told the supervisor will call me,I am still waiting for the supervisor to call and this was a year ago. After several visit to this location for a resolution , a service rep came out and told us they found some of our mail sitting in a bin(WHY???) I could not get and answer, it was not on vacation hold. Currently , we had a shipment from Amazon send to the box and it was delivered June 5th ,2019 according to the tracking information from Amazon and the post office can not tell us where our shipment is. Henrietta read more

Hope if you have a certified letter it isn't delivered through this post office. My wife for the second time has had one come through here and both times the driver won't bother to come to our door, we'd know, she's home all day and no one came to the door. They just leave a message in our box that they tried to deliver it when they didn't. You call the office and they can't help you with anything. Basically you have to go in and hope your mail has been left there. Worst post office ever. read more

This post office needs to go out of business. Useless employees who cannot communicate to save their lives. I've been trying to get the keys for my neighborhood mailbox for over a month now with no luck. I've paid them for this service and received no further updates no matter what I do. The employees are condescending, rude and unhelpful whether I come in or call (45+ minute hold times when the location is usually dead), if they close this location I highly advise UPS and FedEx or any other business to avoid hiring anyone from here who works behind the counter. read more

Awful awful awful. A year has gone by trying to get them to follow the pick up request for our business! Have gone there 2 separate times to speak with the supervisor and nothing changes. What the hell is going on with this place!? I'm beyond pissed off and frustrated. read more

We were in the process of moving so went in to the Maryvale post office for instructions on how to handle our mail given the difficult situation we were in. The staff were rude on the first visit. Then they lost our mail for over a month. Checks mailed to us were therefore also held up. Every interaction with them was a mess. Finally, nearly three months later, our huuuge stack of old mail came in, even after they swore that they didn't have anything for us. How frustrating! Just what we didn't need in the midst of an already unusually stressful move. There was an oriental female in that branch who was particularly snarky and rude. So frustrating. read more

They sent my package straight back to Chicago, didn't give it the three days , I came the next morning to pick it up. I would not be be surprised if they were holding the package while the made up the lie that there was no such address. A postal employee wrote the address on the package. In short, the stole the $15 to mail the package and gave nothing for the money, probably stole the package too! And they cannot understand why we use Fedex for packages these days! The post office cannot be trusted, their motto is dead to dome of them. If you don't fit this description as a postal employee, thank you! But the rest of you, grow up! read more

I walked into the Maryvale Post Office for my husband and I passport today. We was very pleased with the excellent service we received from the staff. Sabrina and Tiffany was very concerned and Tiffany made special effort to make sure our photos came out correct. The service was quick and all the staff was very knowledgeable of the different services. Thank you for a stress free Saturday Morning experience. We had spoken with the manager and she assured us the staff would take care of us and they did just that. read more

My daughter decided to order me a gift for St Valentine Day, so we compared prices and order the item, we was given a tracking number and day that it would be delivered so we was tracking and watchful because the item was a little pricey. I received a text message that the item had just been delivered. I asked my daughter to check outside and for the package immediately because there was five adults home, nobody heard a knock at the door and our dog didn't bark as she normally do when someone is at our door. We called this post office to report that no package was delivered. My daughter was told that because it was coming from China the Maryvale Post Office couldn't guarantee the delivery. This is still upsetting me today because the United States Post Office use to be reliable read more

Probably the worst post office I had to deal with ever. If you can find another one if you can. Seems like they are always under staffed and all the supplies are always gone so you need to ask them for it which takes more time since you need to wait. read more

I accidentally called the wrong office and got a very quick and kind response. They tell me I have to call this hell hole. There's a terrible automated service that doesn't have an option I need so now I have a wait time of 30 minutes. Why am I calling them you may ask? Because they keep sending me someone else's mail even though I've filled out their little form of who lives here THREE times. And they still can't even spell my name correctly. Our mail box is constantly being shoved full due to the high amount of mail the past 4 owners get on top of our incoming mail. So sick of this. I couldn't get my textbooks because of all of this. Resulting in being penalized at school. They don't care here. read more

We have to deal with this branch because we live in their district. But the postal worker who delivers to us is so lazy! She hates having to bring packages to our door and will delay deliveries! She needs a desk job! Get her off the route! read more

Worst Post Office ever! Rude as Hell in person as well as on the phone and offer subpar inadequate service at best. They should either fire everyone who is currently employed with them or just shut this location completely down! read more

I sent a certified letter and this post office lost it. It was sent out February 3. When I tracked it, it says still out for delivery as of February 5. I've called the office twice since and got told both times "we'll look into it and let a supervisor know." I had not heard back and took it upon myself to come to the office in person, where I spoke with a supervisor named Steve. He stated the letter isn't lost however, today is February 14th and there has been no activity or updates as of the 5th. It does not take a genius to realize that this letter is lost...I expressed to him the urgency of this letter and why it needs to be delivered. I then told him can I send out another one, and not get charged again. He then goes "well it ain't free" which I then told him I paid for a service and the service wasn't done. He said he will follow up with and call me back tomorrow. Which is today and of course no call back, as they are now closed. I wouldn't have been upset if he would of took ownership of the situation, as well as his lack of customer service skills. read more