I go to this store all the time. The staff and manager are always very nice and helpful!read more

Granted, I arrived 10 minutes before closing on a Sunday. I only needed to print a certificate in…read morecolor. I was told it was a new month and they didn't have the Wi-Fi code for the month yet (it is Oct 4th already!). The two young people working there were dismissive and more focused on getting out of there.

Let me start with saying the fedex phone support is absolutely terrible. I was miss informed by…read morethree different individuals who by the way told me 3 different things. I ended up driving to this location in rush hour traffic just to find out I couldn't pick up my package. After being wrongly informed I called the customer support number again in which I spoke to 3 more incompetent employees and none of which were giving me consistent answers or helpful helpful in the least bit. After 30 min of taking on the phone I made zero progress with the support team on the phone. All that being said, the four ladies at the counter (one of which stayed late to assist me) were absolutely incredible. Not only did they understand my situation but they aided me into being able to pick up my package the following day from a closer location. I can't empathize enough how sweet these ladies were to me. Between this location and the help from another I was able to retrieve my package the following morning. My biggest complaint aside from the misinformation and inconsistencies was that no one was giving me any solutions to my problem. I would strongly recommend retraining employees in the call center to better assist their customers. Again, to the ladies that took the time to help me out I can't thank you enough and I hope that someone in the company sees this review and shares it with you all!

I needed to order a new laptop from Dell for work. It was scheduled to come the Wednesday before…read moreThanksgiving. The Fedex tracking showed it was out for delivery with a driver named Salvador on 11/27 at 5:18 am. Here we are 12/5 and still no package. Fedex claims the driver said his scanner "broke" and he "thinks" he dropped it at the leasing office. Funny fact, my leasing office doesn't accept packages as they have a parcel locker for deliveries. Fedex customer service lied to me multiple times telling me the package was lost, then found, then lost, then found again, but ultimately ended up telling me the shipment was never found and they could not locate it. Clearly the Fedex driver Salvador stole it, or at any rate can't be trusted with expensive packages. This has caused me to miss out on over a week of wages and nobody can be held responsible. All I get is apologies and the run around. The most that Fedex would do is close my case so Dell could re-send. Fortunately, Dell customer service is capable and helpful, and will hopefully issue a replacement but nobody can replace my time or energy spent waiting on a package Fedex "lost." I am so frustrated and upset but Fedex never delivers my packages on time and their logistics are clearly not up to par. I had dish sponges delivered to me with better care from Amazon. I can't file a claim with Fedex for lost wages because only shippers can file the claim. Even though the shipment cost ultimately is paid for by me. I will never ever ever trust Fedex with my deliveries ever again and am extremely disappointed but what can you expect from a huge company that has lost sight on customer service. Salvador, I hope you enjoy the computer. Karma is a real thing!

Kevin and Nick are great guys. We have customer who need packaging and/or delivery services in the…read morePhoenix area and through Yelp! I found just the guys for the job. In the past 18 months, we have partnered with Navis Pack and Ship in Phoenix no less than 5 times and have had 100% success EVERY TIME. Originally, I worked with Kevin, the owner. He's a great guy and his main man Nick is right there with him. These guys know their stuff and have made our customers feel like they are Navis customers. Yesterday I was in a pinch to get something picked up and packaged in SEDONA, AZ and they are even able to help me out WAY UP THERE. These guys are hustlers and they are great at what they do. I am not an easy customer and my customers are even tougher! The guys at Navis can take care of our stuff so no doubt they can take care of you! They also college moves FYI.... Great option for ASU student!

Let me tell you a little story. My father passed away February 5, 2024. My father moved to the…read moreArizona for retirement. He and I shared a passion for surfing when I was growing up. The only possession I ever cared about of his was an 8'9", 1962 Bing Copeland custom surfboard. It was my father first custom board that he purchased as a teenager. When I was 8 years old, my father took me out for my first surfing lesson. He shared that same custom board, and I rode that board for the first 4 years of my surfing life. Now being that it was a 14 lbs. and a fiberglass longboard with a 11" single fin. It's an odd shape. I was in a tough spot with a limited time frame to get the board shipped to me where I live in Chicago, Illinois. I had contacted 6 different locations. Note, that 3 out of the 6 said "sure we can ship it". But once we got to those locations, they looked at the size and shape and declined to ship. They were also quoting me $1200 to $2000. I was panicked and running out of time. I called Navis Pack & Ship in Phoenix, Arizona. Not only were they gracious, kind and understood what this board meant to me. They promised to take good care of the board and package it the right way for its journey to Chicago. I cannot say enough about their professionalism or their kindness to me during my heartbreak of losing my father. Not only was the board packaged well, but I paid far below what I was quoted by the other shippers. I am forever grateful and would recommend Navis Pack & Ship for any of your shipping needs. Thanks again, ARM

Esther is a pure joy and a thoughtful, tetris-level packing wizard. I'll drive an extra 20m for an…read moreenjoyable, stress-free experience over whatever they do at UPS.

Not from this area, Google showed this location which was easy to get to, very helpful, able to…read moregive rates for all levels of service. Easy Peasy we got our box shipped.

Rest Assured came by this morning to pick up some furniture to send out of state. Claudio and…read moreMarcos were nothing short of amazing ... very careful with my furniture that was challenging to move ... very customer-service oriented. Thank you for the great care you took and for reliable service and a great attitude to boot. Pleasure doing business with your group!

Please read this review in its entirety! Although the people were friendly and the service was…read moregreat. Stephanie did not mention the installer would be on the clock from the time he left their warehouse until he finished my job, until i called the next day to question why the fee was so high. I wasnt feeling well, so when the young man arrived I asked the price so I could print a check and have it ready. He told me I would be charged for the time it took to hang the 3 items (two 25 x 18 commendations and one 36" open framed metal clock), He was done in less than 10 minutes. He arrived at 7:10 and left at 7:30 I was presented with an invoice for $160.00 which stated an arrival time of 7:10 and departure time of 7:30 and did not refer to drive time at all, needless to say I was surprised at the dollar amount for 10 to 20 minutes of work. I printed the check and kept the invoice and decided I would deal with the company about the fee after speaking with the company that referred me. The installer asked for the invoice back and didn't have a copy for me, so I made a copy and gave him the original. I was referred to them by a company I had used for the past 30 years, who no longer provided a hanging service. They charged by the hour upon arrival. When I called them and described everything I addressed above, they too were shocked and stated even if they charged drive time it shouldn't have been more than $75.00 for everything. I don't mind paying for anything I want! I do mind be taken advantaged of. Partially I'm at fault for not addressing the fee up front. But since they knew the company that referred me and I'm sure they must have known their fee structure was different, the onus was on them to make sure the difference was communicated to me. I deal with vendors all over this valley and have never had anyone charge me from the time they leave their office/warehouse to completion of the work at my home. That includes at the height of gasoline prices as well. Had I known, I might have asked when they had work scheduled close by to schedule me so the drive time would be minuscule.

Old place was awesome. Seems like the newer location is the same. Way to go!!…read moreHot Wheels and other die cast honey hole. And I guess postal services are available as well?

Went for notary documents and left with snacks, collectible hot wheels, and new place to visitread more

Excellent customer service! I had some slides I needed blown up with a deadline of the following…read moreMonday. Placed the order late Thursday afternoon and that night they were done! Two big thumbs up to Archer - he provided exceptional customer service and has an amazing attitude.

We are traveling and we sent a print project to this location to pick up. We walked up right before…read morethey were closing (with about one minute to spare). Instead of helping us as a customer, they locked the door in front of our face. Do not recommend.

I recently moved from Arizona to North Carolina and used this service via a different website. I…read morewas very nervous about using it to ship so much stuff but I really couldn't afford the prices that dedicated movers were quoting me. Perhaps I'm lucky but I shipped 17 large plastic storage containers and all of them arrived, albeit a little later than 10 days. They were picked up on from my old place in AZ on Sept 5th and arrived at the Greyhound station in NC on Sept 18th. I definitely recommend using plastic storage containers because my boxes are all in fairly good shape but you can tell they've taken a beating. I don't think cardboard boxes would hold up too well and I would not recommend shipping anything too fragile unless really well packed. I made the booking the night before and a driver called first thing in the morning to be sure I was home and that all the boxes were ready to go. The only reason I docked one star was because the tracking numbers originally given to me were not working so I had to call to find out what was going on. One phone call I was on hold for 10 mins and then hung up on. The second time I was on hold for 30 mins but Fortunately they were actually able to find another tracking number which worked on the greyhound package tracking website. I did call the Greyhound station before they arrived just because it seemed as if my packages hadn't moved from Dallas, TX for a few days but they weren't able to tell me anything at the time. I was just about ready to accept that maybe they wouldn't get here but then they called me back a couple days later to say that all 17 arrived! TLDR; the service worked out for me, muuuch cheaper than all other options but be prepared for uncertainty. Also use storage containers, NOT cardboard boxes. Tape them up well and print the labels multiple times so you can put them all over the sides of your boxes. Good luck!

Hello travelers, If…read moreyou're ever in the Phoenix, AZ area and don't like traveling by plane, may i strongly suggest you take Greyhound to your destination. Once you get here, you go straight to customer service to check in and then they inform you which terminal to stand by #1 thru #10 to wait and board your bus. I strongly suggest you either make reservations either by booking through their website or call them at 1-800 231-2222. The bus has a small tight bathroom barely enough space for you to fit in towards the rear of the bus. The bus has A/C, light fixtures above your head and if you need to charge something like your cellphone or laptop there's an outlet below your seat in front of you. Oh one more thing very important, if you have any luggage like a duffel bag or a large suitcase you can store it under the bus but I suggest you label it with a tag as long it's not over 50 lbs. Once you do get here, please come see Gloria, she was very polite and courteous and professional. Take care everyone and safe travels... Happy Holidays

A big shout for Jessica at Phoenix bulk mailing unit. She literally talk me off the ceiling and…read moremade my day so much better. Excellent customer service. She's a keeper.

In and out. Convenient location and it's huge. The staff were friendly. Took care of all of my…read moreneeds.

Great customer service! They pickup and crate our…read moreSculptures. Above and beyond great!

USE THIS COMPANY AT YOUR OWN RISK. After using Beau's for 5 years, they packed 2 sculptures with NO…read morecushioning whatsoever. One sculpture was destroyed (the exhibit venue said, "We've never seen anything packaged this way."), the other was damaged enough that we had to fly to New York to repair it. When we approached the company to reimburse us for our costs, they sent a check for a little more than 1/4 of our costs and took NO responsibility for their shoddy work. We certainly won't use them again and warn anyone considering doing so to be aware that they do not back their work.