[[HIGHLIGHT]]Terrible customer service when it comes to Amazon returns.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Heavy set kid taking orders in on Monday July 6 was Mr No Personality Robot.[[ENDHIGHLIGHT]] - [[HIGHLIGHT]]like so many others his age a complete inability to provide communication skills and out of box thinking[[ENDHIGHLIGHT]] read more

Customer service [[HIGHLIGHT]]Waited in a line only told 20 minutes later to go to another line.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]While 3 others walking around like zombies[[ENDHIGHLIGHT]] Garbage service read more

Just got my postcards and I paid extra for expedited. They looked great! [[HIGHLIGHT]]The staff were so helpful and efficient.[[ENDHIGHLIGHT]] I had print projects done here before and they never disappoint. read more

Staples - Postcards - Printing Services Near Me - Peoria, Arizona

I love Staples for so many reasons. The aisles are clean and spacious, the inventory includes anything you could need for an office or home office, the quality of items is top notch, prices are similar to other office supply stores, and as an added bonus they have an Amazon return center in the store. [[HIGHLIGHT]]The staff are always cheerful and attentive.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I love being able to stroll and shop the store any time I have a return for Amazon![[ENDHIGHLIGHT]] read more

Stopped into the print area, big mistake. [[HIGHLIGHT]]The greeting was as if I disturbed them somehow.[[ENDHIGHLIGHT]] Aren't you a customer service area? [[HIGHLIGHT]]Terrible skills for dealing with customers.[[ENDHIGHLIGHT]] I left and went to the one closer to home (Metrocenter) area on Peoria. They know how to treat customers. Will not be back here. Attention management: Employee training in customer service skills badly overdue. read more

Quit using this location years ago because of Staples copy pricing policy. However, I was in a hurry and needed to print a couple small documents. This location was closer than my normal copy/print store so I decided to try Staples again. Wrong decision. The store has three self-service machines. Two were occupied. Before I got too far, the remaining machine said to get assistance for a paper jam. [[HIGHLIGHT]]I went to the counter where an employee was sitting at a computer. I stated the machine had a paper jam and needed attention. I was promptly told to wait until one of the other machines was free. Absolutely no apology nor any other verbal response[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Therefore, I said thanks and promptly walked out, shaking my head as I walked past what may have been the manager. He smiled at me but no other reaction. Not sure he saw the transaction but he should have seen the dissatisfaction on my face, shaking my head and walking out[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]So, as a customer who needed assistance with their malfunctioning machine, MY TIME means nothing.[[ENDHIGHLIGHT]] I will never waste my time again with this Staples, or any for that matter. read more

Horrible service! Ordered business cards on Weds for next day pickup. Called Friday and the manager said they were not even going to be ready for Saturday. 3 days later. [[HIGHLIGHT]]That manager needs to be FIRED!![[ENDHIGHLIGHT]] I know you are corporate America and you don't give a crap, but I hope Artificial INTELIGENCE puts you OUT OF BUSINESS!!!! tomorrow read more

Tried to have business cards made but didn't let me know their printer was down until I came in to the store I tried calling 4 time before hand to check up my order status and no answer. [[HIGHLIGHT]]Came in and said it would be a few days... didn't send any response about the situation.[[ENDHIGHLIGHT]] Don't come here you're gonna waste your time.. read more

[[HIGHLIGHT]]Waited forever to return Amazon package.. was told by manager Corey that the cashier would take care of us but her checkout line never ended.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I brought this to his attention he told me if I didn't like it to go to Kohls.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He was very rude... I'll never even shop in that store again.. terrible management!![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Had an appt for the tsa precheck. Online when I tried to change it it shows appt times quite far out. So I kept it.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They offer walk-ins. Who knew. This makes an appt worth diddly.[[ENDHIGHLIGHT]] I'd I wasn't constrained for time I wouldn't care about that part. [[HIGHLIGHT]]As I was headed to the area having seen the sign an employee asked me what I was looking for. Which was nice.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I said I see tsa there. She literally put her arm out to block[[ENDHIGHLIGHT]] read more

Really nice staff super large parking lots super convenient friendly people great prices easy return policy with a receipt and it's even great. They have an Amazon drop off for free returns read more

Staples - Printing Services Near Me - Peoria, Arizona

Need a quick Amazon return drop off. This is your place. I had no idea you could walk in and hand your item over. Voila. Bring in the shopping and returns. read more

Cereniti did an amazing job printing photos of me and my family. There was a small issue, but she handled it with such kindness and professionalism! [[HIGHLIGHT]]She was incredibly sweet and helpful, please give her a raise or some well deserved recognition, because she was truly amazing![[ENDHIGHLIGHT]] :) read more

[[HIGHLIGHT]]Went to make a return. Didn't have husbands CC so was told they would put it on a Cash Card and I could return with receipts and they would move the amount of Cash Card over to his card.[[ENDHIGHLIGHT]] Returned today. Cashier was unable to perform task. The I proceeded to buy 2 Master Card gift cards and use the Cash Card as payment for graduation gifts. Then was told ops can't use the Staples card to purchase the Mast Card gift cards. Then got home and they forgot to give me my Staples Cash Card back. [[HIGHLIGHT]]So.... I drive back down to the store and of course I'm told there's nothing they can do about it.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]No one would help us.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]multiple workers with no urgency talking to each other instead of helping us.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]very rude[[ENDHIGHLIGHT]] read more

I am ONLY rating this place 5 stars simply because of the 2 AMAZING ladies behind the print counter at this location. Their names are MARS & FELICIA. And they deserve a raise or a promotion or SOMETHING! I came in with a sort of difficult task that was last minute, to print 5x7in double sided comp cards to take with me to NYC for modeling agencies there. These were incredible important and it was severely important that they turned out professional! I explain this all to Mars and she didn't even blink and eye and started on showing me samples. The photos turned out super dark and she was able to do her thing and lighten the photos to make the match the photo on my digital screen as much as possible with what she was working with. Although slightly blurry, and not as crisp as the original, without her I wouldn't have been able to get them to as good as she got them. She did an amazing job with the tools she had and I so appreciate her. I came back to pick up the photos which they precut for me beautifully, and Felicia was so nice showing me everything and was so kind. Unfortunately about half of the photos had visible lines from the printer (the ink heads on the printer should be reset and cleaned every week, not the machines fault that's a upkeeping thing) I asked Felicia to talk to a manager because I didn't feel it was right paying for photos that had lines in them pretty much ruining the quality. Although she mentioned she thought it was just the machine and it's just something that happens, I knew it wasn't and the machine needed maintenance that's all. Anyways, she was kind enough to gift the whole set to me free of charge- which was SO GRACIOUS of her. It seemed like she was having a bad day... so to the manager at that store I hope you have more beautiful days on the way to you, and happy upcomings. Overall, It was a great experience because of the people that work there. Thankyou to everyone that helped me!! read more

Staples - Comp cards printed at staples - Printing Services Near Me - Peoria, Arizona

do not come here for passport photos i spent 18$ for them to be denied and [[HIGHLIGHT]]both times ive gone back to have them retaken "no one can take my pictures"[[ENDHIGHLIGHT]] read more

I needed to transfer some docs to print and my printer is down. The young lady at the copy center helped me to print off some important business papers. Very pleasant and attentive. Superior business Greeted upon entry nice cool store read more

The hours on here are incorrect. You would think that a big corporation would keep them updated since business owners order products from them and need to have reliable hours for pick up. All the worker had to do was hand me what I already paid for. But he refused to do so. And the employees were all still there walking around. They had a chance to go above and beyond and yet refused. I will NEVER give them my business again. read more

This Staples is at 7865 West Bell Road, Peoria, AZ 85382. I have never had a bad experience with this location. Every person who works there in all the years I have been their customer, has treated me wonderfully. Lately, I had an issue with my 9-year-old laptop and the Logitech wireless keyboard and mouse product I had purchased. It would not work. Brought in the laptop and the product so they could see I was not crazy. I wasn't, but the laptop had issues as 2 of its 3 USB ports were no longer working. Abri, the tech, figured out a work-around for me and advised to consider (soon) a new laptop. As such, I am currently researching and will be back in a couple of days to browse their new stock that just arrived and she gets the new displays all set up. Timing is everything. I should have listened to my wife and bought a new laptop right after Christmas. read more

If you are doing precheck enrollment don't go here. [[HIGHLIGHT]]Hands down the worst customer service, the employee obviously hates her job and her life.[[ENDHIGHLIGHT]] I was taken back at the lack of service. That's one for the record books. read more

Drove 40 minutes to get to the closest TSA approved center for a schedule time slot. Once I arrived, ON TIME, the store manager told me the person responsible for the TSA check took a late lunch and wasn't going to be back until an hour after my scheduled meeting. She was unsympathetic and had zero appreciation for my time. And when I expressed my disappointment, she said she wasn't responsible, even though she was the store manager. Beyond disappointing. read more

Ordered some print items online for pick up. [[HIGHLIGHT]]I ended up sick the next day and called to see if I could pay over the phone and have a friend pick up my order, which was not a problem.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Great customer service![[ENDHIGHLIGHT]] read more

I had never been in that peculiar Staples before and didn't know what to expect with so much bad service these days. I had a return for Amazon (they had sent me someone else's order). When I walked in there were people standing around and I figured they were customers. I was looking for an employee to find out how I return the item. Another customer pointed me in the right direction. Two different employees helped me, one to ask what I needed and the second one took the return. They were both helpful and pleasant. The process (that I dreaded) was made fast, simple and easy, which I truly appreciated. Over all I was in and out and on my way in about ten minutes! read more

Super annoying staff, simply will not leave you alone. No lie, I had THREE different staffers in the span of five minutes who approached us while checking out the printer aisle. After telling the first we were just looking, another muppet showed up not a minute later! When I told her that "we're just looking, thanks" she persisted and wanted to have a conversation about what we were looking for. I told her "we're good" and that I'd just told the last person the same thing within the last minute and she finally took a hint to leave us alone. A few minutes later, a third drone approached and asked if we needed anything. I said "no" rather sternly. I'd had enough at that point and we left empty-handed. Sorry but that's not customer service, it's just being annoying and pestering people. When I say I'm just looking, leave me the fück alone! Assholes. read more

[[HIGHLIGHT]]As soon as I walked in I just got the " don't let me catch you after sun down " feeling & I truly believe Jackie or whatever her name is doesn't know the store , inventory or anything valuable to be employed here let alone to be the manager for this matter .[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She come across aggressive as soon as you walk in the door and an successful black man as myself have already heard bad news about this place but God told me I needed supplies that are walking distance .[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Not once but 3 different items they didn't have magically popped up once her rage , down play of my knowledge , and her testosterone dropped she became 1/9 of an human and threw it my way like I was the animal between the both of us .[[ENDHIGHLIGHT]] Something has to be done about this I have contacted a few places and even the news for this matter because it wasn't the threat of "police" that bothered me it was the fact you couldn't find something I asked for , seen online at your current store , AND was intact in the casing right behind us as we are going back and forth .... This is highly unprofessional, un-inviting , poorly managed and poorly handled by the corporation as a full brand and it is an embarrassment. [[HIGHLIGHT]]Customers aren't valued here unless your fully hooded in white with an pointy hood is what her dialect, speech, energy, sarcasm and her mannerism speaks highly of on a daily basis as I have seen with my own presence of this location .[[ENDHIGHLIGHT]] read more

Day 5 they still can not get my business cards done Every day for the last 5 days they have screwed up my business cards I feel I should start a blog if it goes on another day read more

The store manager Jackie was very rude and essentially told me I was wrong about a product that my daughter had seen two days before in the store. Jackie, the manager, stated they never carried the product and we were at wrong store. I needed to go to Office Max. About 10 minutes later she came up to me and threw the product in my direction stating since you were so nice to me (sarcastically) I found them. In my opinion, she should not be a manager. Very rude! read more

The 2 stars are not for anything other than the treatment we received by this locations apparent manager, Jackie. My mom went to buy some specific erasers that I had seen there earlier for my daughter, well she couldn't locate them.. enter Jackie. Jackie insisted that the store did not carry those erasers and that she must be mistaken & that she must be thinking of Office Max. So my mom proceeds to call me.. I tell her I didn't know the aisle number or anything but that they were definitely there.. so, on the phone with me, my mom tells Jackie that I just saw them there.. now I can hear Jackie myself and in a very rude tone she's telling my mom that she is wrong, they do not have them, I must have been at office max... so me on the phone says to my mom "you're at staples by the 5 below right?" "Yes, they are there, I just saw them".. Jackie continues to tell us both we are wrong and I tell my mom to just drop it and forget it. While still on the phone, maybe 3 min later, Jackie walks up to my mom, tosses the erasure at her and says "here, bc you were so NICE (sarcasticly) to me I went and got them!" "Wow, she went to and back from Office Max in record time!" I marveled. No mention of her being mistaken after pretty much telling my mom I'm dumb and must not know where I shop, multiple times... apparently Jackie doesn't know where she works, maybe she thought she was at Office Max! So save yourselves, go find Office Max, where ever that is. read more

Danny at printing was so kind, so patient and understanding on my dilemma, she made me feel good about the problem, and we resolve it together, I highly recommend her, and she was super helpful. I will be coming back to Staples because of her customer service. read more

Well, well, well...I'm what you would consider a "local" shopper. However, I had to have some business cards made ASAP. I had a design that I designed on a 3rd party app (Canva), but couldn't get it to load correctly. After about 30 mins of deliberation, I succumbed to having a pro deal with it. Staples said one day biz cards, so it had to be. I went there about 10am and the printing employee helped me figure it all out. She was patient, and more importantly, pleasant. I submitted my project and I received a call around 5pm, saying they were ready. I was ecstatic. It was done...correctly and expediently. Cased closed. Btw. The mgr, who was stocking shelves said hello when I entered the store. Good job! read more

Has incorrect hours published in various places. Hours posted at this location are also incorrect- as they were closed when their signage says they are open. read more

I have used Staples copy and print for all my business needs and they are terrific! Personal, detailed and reliable. I will go nowhere else!

6-24-21 Last night I came in late, I left at 8:23 pm. The young lady in printing had closed her register about to head home- stopped and waited on me with a smile, printed a small job right away, helped me also print. I told her I could pick it up in the morning, next thing I know- she finished my printing! Her customer service skills are EXCELLENT. I wish I could remembered her name. Thank you- I was having a sober day and she uplifted me. read more

Ashley made me want to invest in buying something here. I came to the wrong 'brand' store, turns out I was looking for another big box store of the same category. Ashley pointed me in the right direction and even took the time to show me comparable products to the ones I was asking for. Ashley's customer service was so on point that I decided to buy some of my items from Staples instead of leaving and getting everything from 'that other place'. The store was well organized, clean, and quiet. Store staff were welcoming and polite. I really enjoyed my purchase besides the energy in the place was awesome. I would definitely recommend. Tell em' Isra sent you, not that they'll know who I am but it's certainly worth a try. read more

Easy ship UPS today to return a Century Link modem. Fast and Easy for UPS. I have shopped at Staples for over 20 years as a teacher. I always enjoy their special teacher days and give aways although it is not like it used to be. Lol. I used Staples a lot when I was working on my National Boards and post Masters work. That was back before everyone had printers and laptops in their easy possession. They have been around for a long time. Well, so have I apparently. teehee! Insert, "walking 20 miles to school in the snow" type of joke here. Staples is great for product.They have what you need for Office Supplies. The service is always helpful. The issue being is that Staples is just way too expensive when you are living on a teacher budget. However, the UPS desk is a great service if you use UPS regularly. The man who helped me was great. read more

Bad service. Do not schedule appointments; they will not be honored. No one seems to be in charge.

Anytime we run low with office supplies they've managed to help us out always happy with their service

With over half a days notice, Staples who had charged me a premium to print out a colour print job by 7pm. Failed to deliver on this contract and was really no help. I arrived at 715pm to be met by a frustrated Oliver and his many excuses and reasons why he could not meet this promised/charged for delivery timetable. As soon as he realized I wasn't happy, he kept his distance from me hiding behind the computer screens and desks, just kept showing me all the orders ahead of me that the website pushes through. Even though we had 2 hours to closing Oliver told me I wouldn't get the print job don't before close. I had no notifications or apologies letting me know they couldn't get to my workload. Which to me speaks volumes when trusting someone to your business needs. No help with refunding just told me to call the website and speak to them. He did cancel the order very quickly. Do not trust your business needs to the promised documented and charged for agreements that are offered online. Especially when the store throws their hands up and refers you to look to get help online. Let me down big time. It's worth adding that within the 22 minutes that followed this experience. I had headed over the road to the competition, where I as my color, 179 page bound book printed while we had a great discussion surrounding this experience and while I drafted up this review read more

Giant kiddos to Dany, Print & Marketing Supervisor, for outstanding service and courtesy. I was using a Groupon coupon to make Christmas cards. Dany was patient as she walked me through the card production steps and Groupon Voucher payment. I can pick up completed cards tomorrow. Great service!! read more